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All Journal Sosiohumaniora Jurnal Kebijakan Publik Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik JURNAL PENGABDIAN KEPADA MASYARAKAT Journal of Governance Jurnal Ilmiah Peuradeun Otoritas : Jurnal Ilmu Pemerintahan Jurnal Ilmu Administrasi Negara (JUAN) JURNAL PENDIDIKAN TAMBUSAI Journal Publicuho Konfrontasi: Jurnal Kultural, Ekonomi dan Perubahan Sosial Community Development Journal: Jurnal Pengabdian Masyarakat Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Contemporary Governance and Public Policy Unri Conference Series: Community Engagement Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Riset Teknologi Pencegahan Pencemaran Industri Jurnal Ilmiah Wahana Pendidikan Dinamika Lingkungan Indonesia International Journal of Humanities Education and Social Sciences jurnal administrasi politik dan sosial Jurnal Hukum, Politik dan Ilmu Sosial (JHPIS) SWARNA Nawasena: Jurnal Ilmiah Pariwisata QISTINA: Jurnal Multidisiplin Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Journal of Education Technology Information Social Sciences and Health Journal of Research and Development on Public Policy Cross-border Innovative: Journal Of Social Science Research Journal of Management Accounting, Tax and Production Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Kanun: Jurnal Ilmu Hukum Jurnal Pengabdian Masyarakat Indonesia (JPMI) Public Service And Governance Journal SWARNA: Jurnal Pengabdian Kepada Masyarakat Journal of Economics, Bussiness and Management Issues Journal of Management Education Social Sciences Information and Religion International Conference On Social Science Education Proceeding
Mimin Sundari Nasution
Universitas Riau
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Nursing Public Health Social Sciences Other

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 1 
INOVASI PELAYANAN (NASI UDUK INHIL) SEDERHANA SEKALI URUS ADMINISTRASI KEPENDUDUKAN INDRAGIRI HILIR Budi Setiawan Febriansyah; Mimin Sundari Nasution
Cross-border Vol. 5 No. 1 (2022)
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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The Department of Population and Civil Registration of Indragiri Hilir Regency provides innovations in technology-based population document creation services in the era of globalization to meet the needs of the community in dealing, the innovations provided in the service sector are based on the increasing needs of the community in the hope of providing more transparent services, accountable and accessible to all levels of society in Indragiri Hilir Regency. Nasi uduk inhil innovation will provide convenience in getting services, by utilizing digitalization through a transition process from previous innovations. The purpose of this study was to determine the innovation of nasi uduk service in Indragiri Hilir Regency, as well as the challenges in the implementation process. This study uses a qualitative research method with a descriptive approach. The result of this research is that the innovation of Nasi Uduk Inhil service is still not running optimally because the service process has not worked effectively and efficiently as expected, and has inhibiting factors in terms of the lack of education for Nasi Uduk Inhil and network disturbances.
PENGELOLAAN OBJEK WISATA PADA TAMAN MARGA SATWA DAN BUDAYA KINANTAN KOTA BUKITTINGGI Abdul Mu’ Arif; Mimin Sundari Nasution
Cross-border Vol. 6 No. 1 (2023): Januari-Juni
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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Abstract

Management is an activity that is carried out in achieving organizational goals in which there is a process of formulating goals and setting goals and supervision in order to achieve organizational goals. The English term for management is Management. The Kota Bukittinggi Animal and Cultural Park is a tourist attraction that is one of the historical landmarks in Kota Bukittinggi, as it was built during the Dutch colonial period. The purpose of this study is to know the management of the Kinantan Animal and Cultural Park tourist attractions (TMSBK) and to know the inhibitory factors in their management. The study used the theory according to Georger R. Terry used four indicators, namely Planning, Organization, Implementation, Supervision. The Research Methods used in this study used descriptive qualitative methods and techniques for collecting data through primary and secondary data sources obtained through observation or observation processes, interviews and documentation by researchers and then being analyzed. The research shows that the management of Taman Marga Animal and Cultural attractions in Kota Bukittinggi has been carried out based on their plans, but there are several problems in their management such as lack of infrastructure related to the procurement of animal cages caused by budget factors and the placement of human resources that doesn't fit his competence.
KUALITAS PELAYANAN UNIT PELAKSANA TEKNIS DINAS PENGELOLA AIR BERSIH (UPTD-PAB) KECAMATAN UJUNGBATU KABUPATEN ROKAN HULU Olivia Maharani; Mimin Sundari Nasution
Cross-border Vol. 6 No. 1 (2023): Januari-Juni
Publisher : Lembaga Penelitian Dan Pengabdian Masyarakat Institut Agama Islam Sultan Muhammad Syafiuddin Sambas Kalimantan Barat

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Abstract

The Technical Implementation Unit for the Clean Water Management Service (UPTD-PAB) of Ujungbatu District, Rokan Hulu Regency, as a government agency in the form of a BUMD, has the type of service included in the goods service group, in this case, clean water providers. The purpose of this study was to determine the quality of service provided by the UPTD-PAB, Ujungbatu District, Rokan Hulu Regency to customers and the constraints encountered in the service process. The theory used in this study is the Zeithaml theory, namely there are five dimensions to measure service quality: Tangibility, Reliability, Responsiveness, Assurance, Empathy. This research method uses a type of qualitative research that is descriptive with a phenomenological approach, the necessary data is obtained through observation, interview, and documentation techniques which are then analyzed and the data analysis techniques used are data collection, data reduction, data presentation, and drawing conclusions . The results of this study indicate that: first, the service quality of the Technical Implementation Unit for the Clean Water Management Service (UPTD-PAB) of Rokan Hulu Regency has not been fully optimal for its implementation because there are still several things that are not in accordance with quality services, besides that only the Empathy indicator has been goes well in providing empathy for the attitude of officers to their customers. While the Tangible, Reliability, Responsiveness, Assurance indicators which can be concluded have not been running properly because they are still not in accordance with the vision, mission, and good SOPs. Second, the constraints faced by the Clean Water Manager (PAB) of Ujungbatu District, Rokan Hulu Regency in improving service quality, namely: facilities and infrastructure and human resources. As for the suggestions presented by the researchers, namely the need for guidance and training for the UPTD-PAB of Ujungbatu District and conducting procurement and upgrading of facilities and infrastructure.
Co-Authors - Afrizal Abdul Mu’ Arif Abdul Sadad Adisti, Suci AFRIZAL AFRIZAL Afrizal Afrizal Afrizal Afrizal Almasdi Syahza Asri Dewi, Asri Ayu Lia Lestari Budi Setiawan Febriansyah Dadang Mashur Dhea Annisa Dira Heriyanti Eka Hariyani Fajriani Ananda Firda Ayuni Safyentri Geovani Meiwanda Gevisioner Hafizah Qorina Hafzana Bedasari Handoko, Tito Harapan Tua R. F. S Harpani, Harpani Hasni, Elsa Herman Herman Hikmatyas Hikmatyas Iis Daryati Ikhsan, Masrul Intania Sitio Istihat, Yusman Iswandi Iswandi Izza Hadiana Jahro, Aqila Yaumil Ginati Jihan Khairifo, Khairifo Leni Yumaida Putri Lili Wulan Sari M. Fadli Daeng Yusuf Manullang, Leonardo Mardiana Evita Sari Mayarni Mayarni Mayarni Mayarni, Mayarni Metananda, Arya Arismaya Meyzi Heriyanto Mohd. Yusuf DM Musadad Musadad Nurul Jannatul Putri Olivia Maharani Puja Lestari Puspita , Alisa Putra, Ardiansya Putri Angellia Perdana Putri, Vera Darasni Rahmanto, Fajar Rahmat, Al Fauzi Resa Vio Vani Rhumeta, Rhumeta Ridwan Manda Putra Rinto Rinto Risky Arya Putri Risna " Rusli, Zaili Sarimaloho Sartati " Shoffya Rifda Putri Shoffya Rifda Putri Silitonga, Junita Sisis Aurela Siti Yulia Makkininnawa YD Sonia Anggraini Sujianto Sujianto Sukma, Retno Aliya Permata Surya Arfan Surya Arfan Syarifah Salwa Azzahra Taryono, Taryono Titha Wasyifa Tua Simanjuntak, Harapan Vena Dunya Willya Achmad Yulika, Della Zaili Rusli Zulfarina, Zulfarina Zulkarnaini Zulkarnaini