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Siti Zulaikha
Education Management, Universitas Negeri Jakarta
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Peningkatan Kepuasan Stakeholder Melalui Pelatihan Service Excellence Tenaga Administrasi Sekolah di Karawang Muhamad Fadholi; Rugaiyah; Rizqi Nur Afifah; Gelar Gelora Mestika; Salwa Yumna Auliya; Ghefira Bellani; Siti Zulaikha
Journal of Social Service and Empowerment Vol. 3 No. 2 (2026): Journal of Social Service and Empowerment (JOSSE)
Publisher : Politeknik Sahid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56743/josse.v3i2.938

Abstract

Program pengabdian kepada masyarakat ini mengatasi kesenjangan kompetensi dan disrupsi komunikasi administratif pada Tenaga Administrasi Sekolah (TAS) di Yayasan Ma'had Al-Istiqlal dan madrasah binaan di Kabupaten Karawang yang memengaruhi kepercayaan publik dan mutu layanan. Berlandaskan Teori Pemangku Kepentingan dan Teori Kualitas Pelayanan (SERVQUAL), program ini mengimplementasikan Sistem Manajemen Pelayanan dan Komunikasi Administrasi Terpadu (Simpel-KAT). Metode yang digunakan adalah penelitian tindakan partisipatif melalui workshop interaktif Pelayanan Prima, simulasi penanganan keluhan berbasis metode H.E.A.T, serta penyusunan draf komunikasi digital menggunakan Google Workspace. Hasil kegiatan menunjukkan peningkatan pemahaman kognitif peserta sebesar 22% hingga 25%, tingkat keberhasilan 85% dalam simulasi resolusi konflik, serta pemangkasan waktu penyusunan administrasi hingga 60%. Selain itu, program ini sukses mengubah pola pikir TAS menjadi duta sekolah (brand ambassador) yang proaktif. Hasil tersebut menggarisbawahi pentingnya intervensi terstruktur untuk memodernisasi tata kelola non-akademik sekolah demi mewujudkan pendidikan berkualitas.
EVALUATION OF STUDENT INTEREST AND TALENT DEVELOPMENT PROGRAM AT YASPORBI 1 ELEMENTARY SCHOOL Annisa Zackyah Hidayat; Siti Zulaikha; Siti Rochanah
International Education Trend Issue Vol. 1 No. 2 (2023): International Education Trend Issue July–December
Publisher : PT. BATARI EDU CALYA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56442/ieti.v1i2.196

Abstract

The purpose of this study was to evaluate the context, input, process, and product of the interest and talent development program for students at SD Yasporbi 1. The research method was descriptive qualitative. This type of research is the CIPP model evaluation research. The focus of this research is the interest and talent development program for students at SD Yasporbi 1. Data collection techniques used interviews, observation, and documentation studies. The results of the study show that (1) the context aspect is by the Extracurricular and P5 Technical Guidelines in Elementary Schools, namely the background of the extracurricular program, which is to facilitate and develop the potential, talents, and interests of students, as well as to grow the mentality and foster students' self-confidence. (2) The input aspect which includes planning, (3) The process aspect, the implementation of the extracurricular program includes program mechanisms, program implementation, management of infrastructure, manpower, and financing, (4) product aspect.
Co-Authors Aldi Bagus Rifai Alexander Ferdinan Tuati Alfiya Farashati Amelia Febriana Annisa Zackyah Hidayat Asep Mudzakir Desi Rahmawati Dian nuraini Dian Sartika Dzikrina Syahidah Easyah Theoloni Erfan Kurniawan Evitha Soraya Farah Farah Farah Putri Arijani fatihatul karomah Fifty Ayu Lestari Kosam Fitri Nurindah Sari Gelar Gelora Mestika Ghefira Bellani Hana Taqiyya Handyka Oktra Rajagukguk Herman Yoseph Heru Santosa Ivan Hanafi Janse Tresia Leimena Kamaludin Kamaludin Kamaludin Kusmiarso Kusmiarso Linda Ika Mayasari Listyasari, Winda Dewi M. Zulfakar Pratama Masduki Ahmad Matin, Matin Muhamad Fadholi Muhammad Abdul Jabar Muhammad Rusdil Fikri Nabila Kusuma Wardani Novi Rismawati Nurhattati Nuroel Tri Isna Wijaya Putri Dwi Arini Qonita Rahmi Rizqi Nur Afifah Robby, Dimas Kurnia Rugaiyah Ruqaiyah Ruqaiyah Salwa Yumna Auliya Seftira Margi Saesaputri shinta doriza Siti Nurindah Sari Siti Rochanah Sugiarto Sugiarto Supadi Suryadi Suryadi Suryadi Syafa’at Ariful Huda Teguh Trianung Djoko Susanto Unifah Rosyidi Wahyu Sri Ambar Arum