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Ferry Darmawan
Universitas Islam Bandung
Religion Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : profesi humas

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Digital transformation through electronic-based government system performance as public relations strategy Fardiah, Dedeh; Darmawan, Ferry; Rinawati, Rini; Supaat, Viky Edya Martina; Hadnansyah, Edwan
PRofesi Humas Vol 9, No 1 (2024): August 2024
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/prh.v9i1.56095

Abstract

Background: West Java Province is advancing towards digital governance with the West Java Digital Service. In 2023, it received the Indonesian Regional Government Appreciation Award for Integrated Digital Transformation from B-Universe. The revamped jabarprov.go.id portal provides an integrated one-stop public service platform, enhancing public access to information and services. Integration across regional, district, and city agencies has simplified portal management. The government’s approach to digital transformation includes adopting an electronic-based government system (SPBE) as part of its public communication strategy. This study explores the effectiveness of digital transformation via SPBE for communication advancement by the West Java Regional Government. It assesses its impact on public accessibility and service efficiency. Methods: This study uses a case study method and Focus Group Discussions with E-government managers in 28 cities/regencies in West Java. Results: The study reveals that public communication encompasses services for society, businesses, government, and ASN. Interaction processes involve infrastructure development, information provision, two-way interaction, and managing feedback. Information transactions include a complaint platform, guidelines, complaint submission, verification, handling, confirmation, resolution, and evaluation. Collaborations span government, society, the private sector, NGOs, academia, and international partners. Public communication optimation improves satisfaction, efficiency, transparency, accountability, and participation. Conclusion: Digital transformation through SPBE enhances efficiency, transparency, and public involvement, with government public relations crucial for supporting and optimizing SPBE performance. Implication: The research implies that the government should enhance information models for broader accessibility, which covers those with physical or digital limitations, and facilitate two-way interactions through digital platforms, AI, and Chatbots. Besides, education and socialization regarding SPBE services are fundamental. 
Co-Authors Abdullah, Sandi Ibrahim Abu Setiawan Pratama Alam, Fadhli Noor Alex Sobur Alfiansyah Alfiansyah Aliya Maharani Alviano, Riko Andalusia Neneng Permatasari Andhiya, Syifa Anisa Suci Rahmawati Aqilah, Halimah Arif Hakim Arif Hakim Ariyanto, Jarot Armynia Ekayanti Asih Handayanti Ati Suprihatin Betha Dwi Octaviani Burhan Fauzan Carissa Izza Shafa Dadi Ahmadi Dawam, Dawam Dedeh Fardiah Dedy Suhaeri Dina Nabila Dwiana Ocviyanti Endri Listiani Faisal Miftah Fadhillah Fathurrohman, Rizal Fitria Nabillah Nabillah Giszela Deviona Hadi Baku Pangestu Hadnansyah, Edwan Hakim, Arif Hakim, Imam Chaerul Handy Maulana Yusuf Hildayanti, Widia Helti Ihsan, Zainal Ike Junita Iqbal Pratama Putra Irgiana Fajri Andjani Irni Irawati Izni Nur Indrawati Maulani Joe, Michael Kant, Mohamad Alif Gibran Kemal Pri Hutama Kiki Zakiah Darmawan Kurnia Lucky Kurniawan, Yogiek Indra Kusumalestari, Ratri Rizki Lasmedi Afuan Maulana Yusuf Maya Amalia Oesman Palapah Mohamad Alppy Valdez Muhamad Thiraafi Salni Muhammad Aulia Akbar Muhammad Hafizh Rashiif Aryanto Muhammad Irsyad Sabiq Musyrifah, Farida Mutia Umar Mutiara Azka Saharani Putri Nadia Nadia Ayu Budiani Nadyta Hana R Nadyta Hana Radhiyah Naufal Hadi Makarim Naufal Tijani Neni Yulianita Nia Kurniati Nidya, Khalifia Rahma Nirwansyah Rustaman Nurrahmawati Nurru Alfi Fazri Furau'ki Nuryati, Wulan Ogy Mahendra Pramudhita, Reinaldy Agung Puteri Saleha Nurhidayah Putri, Radisya Eka Raden Nisrina Aulia Indallah Raihan Firjatullah Irvanianto Ranti Safitri Yuliani Resna Wahyuni Rifqi Abdul Rini Rinawati Rita Gani Riyanti Hayuning Pratiwi Riza Hernawati Rizki Syahidul Haq Roswiyani Roswiyani Sabago Viesaasa Saefuddin Saefuddin Saefuddin Saefuddin Salma Nisrina Nur Fadhilah Sandi Ibrahim Abdullah Sapitri, Intan Sasongko, Bintang Loantara Septiawan Santana Kurnia Shanty Olivia Shawila Nolanda Destiano Lestari Shulbi Putri Sophia Novita Suhaeri, Dedy Suherlan, Ryan Supaat, Viky Edya Martina Suprihatin, Ati Susilawati Susilawati Sya’ban, Afqira Syafa’ati Tamarisky Setiawan Putra Venny Sevtiany Venny Sevtiany Yanti Yanti Yeva Rosana Yuristia Wira Cholifah Yustia Perdana Ilham Deri Zahra, Ainun Zidnal Falah