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All Journal Scientific Journal of Informatics Edulib Lentera Pustaka Jurnal Kajian Informasi & Perpustakaan Jurnal Humanitas: Katalisator Perubahan dan Inovator Pendidikan JIPI (Jurnal Ilmu Perpustakaan dan Informasi) IQRA`: Jurnal Ilmu Perpustakaan dan Informasi Komuniti : Jurnal Komunikasi dan Teknologi Informasi PRofesi Humas JURNAL PENDIDIKAN TAMBUSAI Al-Kuttab : Jurnal Kajian Perpustakaan, informasi dan kearsipan JURNAL LENSA MUTIARA KOMUNIKASI Al Maktabah Jurnal kajian Ilmu dan Perpustakaan Journal of Applied Engineering and Technological Science (JAETS) Shaut Al-Maktabah: Jurnal Perpustakaan, Arsip dan Dokumentasi BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Informatio: Journal of Library and Information Science Literatify : Trends in Library Development Media Pustakawan Journal Of Human And Education (JAHE) Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Ilmiah Multidisiplin (JUKIM) Libraria: Ilmu Perpustakaan dan Informasi Philosophiamundi : Journal of Global Humanistic Studies Journal of Innovative and Creativity Jurnal Kajian Budaya dan Humaniora (JKBH) JURNAL FPPTI Sawerigading
Wina Erwina
Fakultas Ilmu Komunikasi Universitas Padjadjaran
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Decision-Making in the Digitalization of Library Reference Services through Social Media: A Case Study of the National Library of Indonesia Prabowo, Destiya Puji; Maryani, Eni; Bajari, Atwar; Erwina, Wina
Journal of Applied Engineering and Technological Science (JAETS) Vol. 7 No. 1 (2025): Journal of Applied Engineering and Technological Science (JAETS)
Publisher : Yayasan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/jaets.v7i1.8703

Abstract

The digitalization of library reference services through social media remains under-researched, particularly regarding how socio-technical factors and institutional policy processes intersect in national libraries. This study addresses this gap by examining the case of the National Library of Indonesia (Perpusnas), where virtual reference services (VRS) have evolved amid infrastructural reforms and the COVID-19 pandemic. Adopting a qualitative case study within a constructivist paradigm, the research combines semi-structured interviews with librarians and managers (n=5) and a Social Network Analysis (SNA) of @perpusnas1 interactions on X (formerly Twitter) during 2023. The analytical framework integrates the Policy Cycle with the Social Construction of Technology (SCOT), enabling a multi-layered exploration of agenda-setting, policy formulation, interpretive flexibility, and network structures. Findings show that VRS development was shaped by problem recognition (inefficiencies in email services), adaptive policy formulation (iterative SOP revisions and platform selection), and improvisational implementation constrained by staff capacity and infrastructure. SCOT analysis revealed competing interpretations of social media—promotion, reference tool, or user shortcut—eventually stabilised through closure. SNA results confirmed a centralised hub-and-spoke model dominated by @perpusnas1, enhancing responsiveness but limiting distributed participation. This study contributes theoretically by linking SCOT, policy process models, and SNA in library science; practically by highlighting training, evaluation, and integration needs for managers; and for policy by illustrating adaptive pathways to digitalisation in developing-country contexts.
Toponimi dan Julukan dalam Place Branding Kabupaten Garut Wahyuningtyas, Laras Annisa; Priyatna, Centurion Chandratama; Erwina, Wina
SAWERIGADING Vol 31, No 2 (2025): Sawerigading, Edisi Desember 2025
Publisher : Balai Bahasa Sulawesi Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26499/sawer.v31i2.1609

Abstract

This study analyzes the place branding strategy of Garut Regency, focusing on toponymy dynamics, historical nicknames, and the role of Penta-helix collaboration in addressing identity fragmentation and brand credibility gaps. Using a qualitative interpretive case study design, the research explores how stakeholders negotiate meanings within complex social contexts. Data were collected through in-depth interviews with 14 key informants representing Government, Academia, Business, Community, and Media, supported by documentation studies. Analysis followed Miles and Huberman’s interactive model. The findings show that multiple nicknames such as “Kota Intan,” “Swiss van Java,” and “Joyful Garut” create contrasting perceptions, with some viewing them as cultural richness and others as confusing identity signals. A notable credibility gap also emerges between brand promises and on-the-ground realities. Penta-helix synergy remains limited due to top-down initiatives that lack grounding in local values. The study recommends positively reinterpreting toponymy and strengthening an integrated, collaborative governance ecosystem. AbstrakPenelitian ini menganalisis strategi place branding Kabupaten Garut dengan menyoroti dinamika toponimi, julukan historis, serta peran kolaborasi Penta-helix dalam mengatasi fragmentasi identitas dan kesenjangan kredibilitas merek. Menggunakan pendekatan kualitatif studi kasus interpretif, data dikumpulkan melalui wawancara mendalam dengan 14 informan dari unsur Pemerintah, Akademisi, Bisnis, Komunitas, dan Media, serta studi dokumentasi. Analisis mengikuti model interaktif Miles dan Huberman. Hasil penelitian menunjukkan bahwa beragam julukan seperti “Kota Intan,” “Swiss van Java,” dan “Joyful Garut” memunculkan makna yang dipersepsikan berbeda, sebagian dianggap sebagai kekayaan budaya, namun juga memicu kebingungan identitas. Kesenjangan antara janji merek dan kondisi faktual turut memperlemah kredibilitas. Kolaborasi Penta-helix belum optimal karena inisiatif cenderung top-down dan kurang berbasis nilai lokal. Studi ini merekomendasikan reinterpretasi positif toponimi serta penguatan tata kelola kolaboratif yang lebih terpadu.
Co-Authors Abdul Rasyad Aditya, Mario Osann Alfahrul Bachrudin Bachtiar Alvin, Alvin Iqbal Baihaqi Andafi, Abima Surya Andafi, Abima Surya Andri Yanto Annisa, Annisa Apriyanti Ardhian, Reza Ardyansyah, Muhamad Rakha Armada Rizki Asep Saeful Rohman Asep Saeful Rohman Atwar Bajari Cahyo Trianggoro, Cahyo Centurion Chandratama Priyatna, Centurion Chandratama Chyntia Kartika Sari, Chyntia Kartika CMS , Samson Dian Sinaga Dian Sinaga Effendy, Meuthia Salsya Elfitri Kurnia Erza Elis Suryani Nani Sumarlina Elisa Susanti Elnovani Lusiana Erza, Elfitri Kurnia Evi Nursanti Rukmana Fara Feranisa Fauziyah, Helen Nur feranisa, fara Fitri Perdana, Fitri Hamami, Tantyo Hariyani, Indah Helzi Anugra, Helzi Henny Sri Mulyani Rohayati Hidayat, Rizki Ismail Hilwah Hafidzah Muthmainnah Indah Hariyani Insanu, Teguh Muhamad Insi, Naafa Naafiatul Isni Puspitadewi Isni Puspitadewi Iwan Koswara Khoirunissa, Neyla Raihan Kirana, Dea Amanda Elta Kusnandar kusnandar kusnandar Lutfi Khoerunnisa Marni, Ziani Maryani, Eni Mutiara Susanti Solehat Naafa Naafiatul Insi Nani Sumarlina, Elis Suryani Ninis Agustini Damayani Novani, Laeli Nuning Kurniasih Nuning Kurniasih Nurcahyani, Desi Pawit M Yusup Pawit M. Yusup, Pawit M. Prabowo, Destiya Puji Prijana Prijana Putra Perkasa, Varrel Brilian Putri, Lutvi Meidina Putri, Sukma Kurnia Putriany Nurzulvaeza Nurzulvaeza Rahma , Silkvi Kheir Ramadani, Tri Asti Sukma Rangga Saptya Mohamad Permana Reihan Deski Putra Rizki Nurislaminingsih, Rizki Saleha Rodiah Samson CMS Sandy, Gitania Aulia Santi Susanti Santi Susanti, Santi Siregar, Repli Sodikin, Yulianti Sri - Rakhmiyati Sukaesih Sukaesih, Sukaesih Sukaesih, - Susie Perbawasari Suwandi Sumartias Tamiati, Fani Yasta Viora Tantyo Hamami Teguh Muhamad Insanu Tine Silvana Rachmawati Tine Silvana Rachmawati Undang Ahmad Darsa Undang Ahmad Darsa Varrel Brilian Putra Perkasa Wahyuningtyas, Laras Annisa Wawat Setiawati Yanti Setianti Yulianti - Yulianti Yulianti Yunus Winoto Yusuf, Alifa Ufaira