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MANAJEMEN BAHASA ASING BAGI STAF FRONT OFFICE MENGHADAPI PASAR WISATAWAN MANCANEGARA Lumban Gaol, Rikki Nelson; Karo Karo, Pelliyezer
JURNAL DARMA AGUNG Vol 31 No 4 (2023): AGUSTUS
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v31i4.3577

Abstract

Departemen Front Office merupakan salah satu bagian terpenting dari suatu hotel. Para staf akan langsung berinteraksi dengan tamu hotel maupun calon tamu. Kemampuan untuk berkomunikasi termasuk keterampilan berbahasa dan kemampuan memahami keinginan tamu dengan bersikap sopan merupakan tujuan penting dalam meningkatkan kualitas saat melayani tamu. Perbedaan presepsi, budaya maupun bahasa dapat menimbulkan beberapa hambatan ketika melakukan komunikasi efektif antara tamu dan seluruh staf hotel, utamanya bagian front office. Adapun metode yang penulis lakukan yaitu penelitian lapangan melalui observasi secara langsung tepatnya di front office salah satu hotel di Malaysia, untuk mendapatkan data-data yang diperlukan dengan cara mewawancarai staf front office yang ada disana. Penelitian ini dilakukan untuk mengidentifikasi kemajuan dan perkembangan sektor pariwisata termasuk bidang perhotelan didalamnya, sehingga dapat memberikan pengetahuan maupun pengalaman langsung serta dapat digunakan menjadi bahan referensi yang berhubungan dengan penelitian sejenis yaitu manajemen penerapan bahasa asing. Melalaui hasil analisa penelitian, penulis menyimpulkan yaitu, bahasa asing sangat penting untuk staf front office untuk membantu meningkatkan kualitas komunikasi dengan wisatawan mancanegara.
THE INFLUENCE OF JOB SATISFACTION ON TURNOVER INTENTION OF EVENT WORKERS IN PALEMBANG CITY Karo Karo, Pelliyezer; Djohan, Muhammad Iqbal; Amalia, Meyke
JURNAL MANAJEMEN MAKER STIE SULTAN AGUNG Vol 9 No 1 (2023): Volume 9 Nomor 1 Tahun 2023
Publisher : Sekolah Tinggi Ilmu Ekonomi Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37403/mjm.v9i1.535

Abstract

The event sector is synonymous with project-based work, which has no work rhythm, requiring event workers to choose higher endurance than those who work in offices. This study aims to identify the level of job satisfaction concerning the level of perspective on the turnover intention of event workers in Palembang. This quantitative research is in the form of survey research with a total sample of 75 event workers divided into five categories of work scope. The analytical method used is multiple linear regression by identifying the effect of four variables on job satisfaction: financial satisfaction, physical satisfaction, social satisfaction, and psychological satisfaction on turnover intention. The descriptive statistics research results show that three variables fall into the unfavorable category: financial satisfaction, psychological satisfaction, and turnover intention. In contrast, other variables fall into the excellent category. Analysis through inferential statistics shows that all job satisfaction variables influence turnover intention. While partially, two of the four job satisfaction variables, namely physical and psychological satisfaction, impact turnover intention, where psychological satisfaction has the most significant influence value. Judging from the correlation, the dependent variable, job satisfaction, has a strong relationship with the level of turnover intention. In contrast, in terms of determination, job satisfaction impacts 71.1 percent of the turnover intention movement of event workers.
Literature Review: New Wave Marketing, Marketing Performance, and Memorable Tourism Experience in The Tourism Sector Karo Karo, Pelliyezer; Sulastri, Sulastri; Maulana, Ahmad
Journal of International Conference Proceedings Vol 7, No 4 (2024): 2024 Wimaya Yogyakarta Proceeding
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v7i4.3598

Abstract

Sector Indonesian tourism is also obliged to implement draft marketing to survive and make a real contribution to state income. The digital era, of course, produces a shift for many sectors, including its impact on the tourism sector, so the marketing concept must be able to follow changes in the behavior of tourists as consumers, which is related to experience travel. This study uses the studies' bibliography to explore the relationship between implementing new-wave marketing and performance marketing and memorable tourism experiences. A total of 108 selected articles contributing to this research were searched using Publish and Perish with the electronic databases Scopus, Semantic Scholar, and Google Scholar in the publication range from 2014 to 2023. The study results show that no special studies directly linked study topics as variables within the scope of the tourism sector and other related sectors. However, the three study topics show a relationship where applied marketing tends to be legacy marketing oriented. Apart from that, no studies link function moderation or intervention from experience travel with concept marketing and performance marketing. This finding is a contribution and angle that looks new to marketing research tourists in the future.
Analisis Persepsi Konsumen Terhadap Produk Kuliner Pindang Meranjat Karo Karo, Pelliyezer
Jurnal Akademi Pariwisata Medan Vol 12 No 2 (2024): Jurnal Akademi Pariwisata Medan
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/japm.v12i2.629

Abstract

The research on consumer perception of Pindang Meranjat was conducted at the original location where this culinary product originated, namely Ogan Ilir Regency, South Sumatra Province. The study was conducted using a quantitative approach through four organoleptic variables, consisting of color, aroma, texture, and taste, on the three main parts of the pindang product, namely the side dish, broth, and condiments, with 12 indicators. Primary data were collected through questionnaires from 55 respondents, consisting of 49 consumers who repurchased Pindang and 6 experts. The method used is Importance Performance Analysis, which consists of the Suitability Index approach and mapping through a Cartesian diagram. The research results show that out of the four variables, the color variable is identified as the only variable that meets the average level of consumer perception and expectation; the aroma variable is the variable that does not meet both levels; and the other two variables, texture, and taste, only meet the expectation level. Furthermore, it was found that three indicators are the main priorities for improving the quality of the Pindang Meranjat product, in order of highest priority: improvement of the broth texture, broth taste, and the aroma of the side dish of the product in question. The next potential variable for improving quality is the improvement of the condiment texture. Through these results, it is hoped that they can serve as a basis for structured improvements so that the quality of the Pindang Meranjat product increases to meet consumer expectations as an authentic culinary product with the potential to become a culinary tourism attraction from Ogan Ilir Regency.
Pioneering Camping Grounds as Premier Tourist Destinations: A Strategic Approach to Rizal Camping Ground and Dusun Camp in Pagar Alam M. Algi Fachri Akbar; Rahmat Ingkadijaya; Adhi Trirachmadi Mumin; Pelliyezer Karo Karo
Social, Humanities, and Educational Studies (SHES): Conference Series Vol 7, No 3 (2024): Social, Humanities, and Educational Studies (SHEs): Conference Series
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/shes.v7i3.92169

Abstract

Pariwisata memiliki peran strategis dalam pembangunan ekonomi nasional, sebagai sumber devisa dan penyerap tenaga kerja. Penelitian ini bertujuan untuk menentukan faktor internal dan eksternal serta strategi pengembangan wisata camping di Camping Ground Rizal dan Dusun Camp dengan menggunakan analisis SWOT (Strength, Weakness, Opportunity, Threats). Metode yang digunakan adalah penelitian deskriptif kuantitatif yang melibatkan analisis SWOT serta perhitungan Internal Factor Analysis Strategy (IFAS) dan External Factor Analysis Strategy (EFAS). Hasil perhitungan menunjukkan nilai IFAS dan EFAS yang positif (+), mengindikasikan bahwa kedua lokasi berada dalam kuadran I, yang memerlukan strategi agresif (growth oriented strategy). Rekomendasi strategi mencakup pemanfaatan kekuatan untuk memaksimalkan peluang, seperti peningkatan infrastruktur, pengelolaan potensi wisata, partisipasi masyarakat, serta pelengkapan fasilitas sosial. Strategi ini bertujuan untuk memaksimalkan pertumbuhan dan pengembangan destinasi wisata di kedua camping ground tersebut.
Preferensi Konsumen Pindang Di Kabupaten Ogan Ilir Karo Karo, Pelliyezer
Jurnal Akademi Pariwisata Medan Vol 13 No 1 (2025): Jurnal Akademi Pariwisata Medan
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/japm.v13i1.630

Abstract

This study aims to describe the culinary potential of pindang in Ogan Ilir Regency as an alternative gastronomic tourism which can be one of the tourist attractions. This research was carried out observantly with descriptive and analytical survey methods. The primary data in this study was obtained from the respondents' answers to a series of questions through questionnaires built and interviews conducted. The descriptive analysis was used to produce statistics on the frequency of respondent data in 2 categories, namely based on demographics and behavior. The characteristics of the work are divided into four groups (ASN/TNI/POLRI/BUMN-BUMD), private employees, self-employed/entrepreneurs and students; and the category of residence location is divided into 4 groups. The results of this consumer preference research showed that the dominance of 84 percent of respondents preferred to pay in cash or cash, while the other 12 percent made payments with the choice of banking QRIS. The preference of consumers was influenced by the following factors: (i) the preferences of consumers were divided into two categories: (1) the preference of a restaurant or restaurant, (2) the preference for a food product, and (3) the preference to eat a meal. In this research, there were three main inputs that can be aimed at managers or owners of restaurants or pin-dang restaurants.
Peningkatan Kualitas Produk Pindang Berbasis Ekspektasi Konsumen Di Kabupaten Ogan Ilir Karo Karo, Pelliyezer
Jurnal Akademi Pariwisata Medan Vol 13 No 1 (2025): Jurnal Akademi Pariwisata Medan
Publisher : Politeknik Pariwisata Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36983/japm.v13i1.632

Abstract

This research was conducted as a deepening of previous research results related to consumer perceptions of pindang products. The research is qualitative in nature and was carried out in an experimental form in three stages and a participatory approach method, namely (1) inducing research results to informants/participants, (2) providing assistance and experimentation on pindang products according to consumer expectation findings, (3) and conducting deep interview evaluations on product quality and consumer feedback. The research aims to provide new insights for the informants, who are members of the community/managers of restaurants and eateries in Ogan Ilir Regency, regarding the quality of pindang products. The research shows significant changes in the management of pindang products, both Pindang Pegagan and Pindang Meranjat. Consumers have responded positively to the results of the pindang products with the new management that has been implemented. An increase in sales potential has occurred and the selling value has improved, but further research is needed on this matter through quantitative data findings. In the final stage, the informants agreed to create a distinctive regional culinary image from the produced pindang. In the long term, success will certainly make an attraction for the culinary marketing of Ogan Ilir, which will impact the growth of tourist visits.
Tourism Development Strategy Based on Intangible Cultural Heritage: JEL Classification: Z32, O21, R11, Z10 Morena, Mochammad Rian Ahdian; Nurbaeti, Nurbaeti; Asmaniati, Fetty; Amrulah, Amrulah; Karo, Pelliyezer Karo
Journal La Bisecoman Vol. 6 No. 2 (2025): Journal La Bisecoman
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallabisecoman.v6i2.1560

Abstract

OKI Regency holds significant potential for developing tourism based on intangible cultural heritage. With diverse attractions of intangible cultural heritage, OKI offers a unique experience for tourists. Despite strengths in attractions and accessibility, Ancillary services, accommodation, and promotion improvements are needed. Strategic recommendations include community empowerment, infrastructure enhancement, effective promotion, and sustainable management. Implementing these suggestions can enhance OKI's allure as a destination for intangible cultural heritage tourism, providing economic benefits and ensuring destination sustainability. The SWOT analysis highlights cultural diversity and infrastructure as strengths, while insufficient promotion and coordination are weaknesses. Enhanced promotion through media and managing the risk of losing authenticity pose opportunities and threats. OKI has the potential to become a flagship destination, combining the richness of intangible cultural heritage in an enticing and sustainable tourism experience.
Potential Attractiveness of Coffee Agro-Tourism in Jarai Sub-District, Lahat Regency Anggraini, Meisya; Karo Karo, Pelliyezer; Lesmana, Andhika Chandra; Wibowo, Budi
Jurnal Humaniora : Jurnal Ilmu Sosial, Ekonomi dan Hukum Vol 9, No 1 (2025): April 2025
Publisher : Center for Research and Community Service (LPPM) University of Abulyatama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30601/humaniora.v9i1.6496

Abstract

Nowadays, to preserve coffee, many coffee plantations are developed into agritourism so that tourists are interested in visiting coffee plantations. The purpose of agritourism is not only for recreation, but also to gain new experiences, knowledge, and business relationships in agriculture. The purpose of this study was to determine the Potential Attractiveness of Coffee Agro-tourism in Jarai District, Lahat Regency. The research method used in this research is Qualitative research method. The results obtained show that Jarai District has great potential in the coffee agritourism sector. Despite having significant potential, the development of agritourism in Jarai District faces several challenges, such as limited accessibility to the plantation area, lack of supporting tourism facilities such as lodging and dining, and lack of promotion. The people of Jarai Sub-district, especially the coffee farmers, show great interest in participating in the development of coffee agritourism. Based on the SWOT analysis, optimal development strategies include improving facilities and accessibility, diversifying tourism products and experiences, and strengthening digital promotion.
Social Media Marketings Effect on Event-Based Tourism Development in Pagar Alam Hasan, Hanif; Syahputra, Muhammad Halfi Indra; Karo, Pelliyezer Karo; Permatasari , Mustika; Khadijah, Khadijah
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.1307

Abstract

This study investigates the influence of social media marketing on the development of event-based tourism in Pagar Alam, a growing tourism destination in Indonesia known for its cultural festivals and natural attractions. Utilizing a quantitative approach, data were collected through a structured questionnaire distributed to 100 tourists who had participated in local tourism events. The research focused on four key dimensions of social media marketing: platform exposure, content engagement, message credibility, and interactivity. Descriptive statistics, classical assumption tests, and multiple linear regression were employed to analyze the data using SPSS version 26. The results showed that social media marketing significantly affects event-based tourism development, with content engagement and message credibility emerging as the most influential factors. The instruments used were confirmed to be both valid and reliable. Furthermore, no significant differences were found across gender or age groups, indicating that the influence of social media is consistent among various demographic segments. The findings highlight the importance of creating engaging and credible digital content to attract tourists and enhance destination visibility. This study offers practical insights for tourism stakeholders to improve promotional strategies through social media and suggests further research to explore additional variables such as visitor satisfaction and digital behavior trends