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All Journal JURNAL ADMINISTRASI PUBLIK Publika Jurnal Pendidikan dan Ilmu Sosial Triwikrama: Jurnal Ilmu Sosial Jurnal Media Akademik (JMA) Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi J-CEKI PESHUM Perspektif Administrasi Publik dan hukum Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi Custodia: Journal of Legal, Political, and Humanistic Inquiry

EVA HANY FANIDA

Unknown Affiliation

Author-ID : 274864

Religion Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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INOVASI PROGRAM SI NDUK (SISTEM INFORMASI ONLINE DOKUMEN KEPENDUDUKAN) PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN BOJONEGORO Reskhy Illhami Eka Putri; Eva Hany Fanida
Publika Vol 9 No 4 (2021)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v9n4.p587-600

In Indonesia, the first positive case finding for Covid-19 was in March 2020. This requires the central government to take policies to reduce the number of transmission of the Covid-19 virus. In addition, the existence of this pandemic requires limitations in public services. So that the government, which is Bojonegoro Regency Population and Civil Registry Office makes public service innovations to reduce crowd numbers and also improve the quality of population administration services. The innovation is Si Nduk Application (Online Population Document Information System). The purpose of this study was to find out how the implementation of the Si Nduk Program (Online Population Document Information System )by Bojonegoro Regency Population and Civil Registry Office . The data collection technique used is descriptive qualitative, while the focus of research in this study is based on the theory of innovation success attributes according to Bugge at al (2018). The result of this research is that the Si Nduk program has a legal basis based on the Regent's Circular No. 800/2862/414.202/2012 concerning the Implementation of Emergency PPKM in Bojonegoro Regency where its implementation is under the field of Population Administration Information Management. The source of the idea for this innovation is the Covid-19 pandemic, so that the government is expected to make more practical public service innovations. The culture of innovation in the Si Nduk application is that applicants register by entering their NIK and KK, then upload the required documents and wait for the file collection schedule. Then take the necessary files according to the location and time listed, and don't forget to bring the physical file requirements that have been uploaded. regarding the cost of population administration services through Si Nduk does not charge any fees, while the obstacles in implementing this program are network and socialization issues that need to be improved. Keywords: Covid-19, Service, Population Administration, Si Nduk Di Indonesia temuan kasus positif Covid-19 pertama yaitu pada bulan Maret 2020. Hal ini mengharuskan pemerintah pusat untuk mengambil kebijakan guna menekan angka penularan virus Covid-19. Sehingga pihak pemerintah salah satunya Dinas Kependudukan dan Catatan Sipil Kabupaten Bojonegoro membuat inovasi pelayanan publik guna menekan angka kerumunan dan meningkatkan kualitas pelayanan administrasi kependudukan. Inovasi yang dilakukan adalah meluncurkan Aplikasi Si Nduk. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana pelaksanaan Inovasi Program Si Nduk (Sistem Informasi Online Dokumen Kependudukan) pada Dinas Kependudukan dan Catatan Sipil Kabupaten Bojonegoro. Teknik pengumpulan data yang digunakan adalah deskriptif kualitatif sedangkan fokus penelitian dalam penelitian ini adalah berdasarkan pada Teori Atribut Keberhasilan Inovasi menurut Bugge at al., (2018). Hasil dari penelitian ini adalah program Si Nduk berlandasan hukum berdasarkan Surat Edaran Bupati nomor 800/2862/414.202/2012 Tentang Pemberlakuan PPKM Darurat di Kabupaten Bojonegoro dimana pelaksanaannya dibawah bidang Pengelolaan Informasi Administrasi Kependudukan. Sumber ide untuk inovasi ini adalah adanya pandemi covid-19 sehingga membuat pemerintah diharapkan dapat membuat inovasi pelayanan publik yang lebih praktis. Budaya inovasi dalam aplikasi Si Nduk adalah para pemohon melakukan registrasi dengan memasukan NIK dan KK, kemudian meng-upload berkas persyaratan dan menunggu jadwal pengambilan berkas. Kemudian mengambil berkas yang diperlukan sesuai dengan lokasi dan waktu yang tertera, dan membawa berkas persyaratan yang telah di upload. Untuk biaya pelayanan administrasi kependudukan melalui Si Nduk tidak memungut biaya apapun sedangkan hambatan dalam pelaksanaan program ini adalah masalah jaringan dan sosialiasi yang perlu ditingkatkan lagi. Kata Kunci : Covid-19, Pelayanan, Administrasi Kependudukan, Si Nduk

ANALISIS SEVEN CONTRUCTS INNOVATION MANAGEMENT MEASUREMENT FRAMEWORK PADA LAYANAN E-SCHOOL BUS CARD DI KOTA SURABAYA Alfidioni Aprilia Aryanti; Eva Hany Fanida
Publika Vol 9 No 4 (2021)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v9n4.p629-642

The Surabaya City Transportation Service has created an innovative e-School Bus Card service that aims to overcome the ineffectiveness of manual attendance that occurs on Surabaya City school buses and facilitate attendance for students who use the Surabaya City school bus. The existence of the e-School Bus Card service, students who use the Surabaya City school bus do not need to queue to fill in attendance, the time required is very short because the Surabaya City school bus officer simply does the tapping (pasting the card with the tools provided by the Surabaya City Transportation Service). So the purpose of this research is to find out and describe the innovation of e-School Bus Card services at the Surabaya City Transportation Service. This study uses descriptive qualitative research methods. The focus of this research is the theory of innovation development by analyzing innovation using the theory of Seven Contructs from the IMMF which consists of Inputs, Knowledge Management, Innovation Strategy, Organization and Culture, Portfolio Management, Project Management, Commercialization (Murrase et al, 2018). Data collection techniques done by means of observation, documentation and interviews. Based on the results of research conducted by researchers, it shows that, there are several reasons or considerations in making decisions for e-School Bus Card service innovations at the Surabaya City Transportation Service. The need to meet the innovation of the e-Bus School Card service is also simple and maximizes existing services. In addition, the Surabaya City Transportation Service also collaborates with several parties to attract students to use the Surabaya City school bus as a means of transportation for school activities and make it easier for students to get an e-School Bus Card. The serviceinnovation has been well done in overcoming the previous problems but needs to be improved again to maximize the service innovation. Keywords: Analysis, Service, e-gov, e-School Bus Card Dinas Perhubungan Kota Surabaya telah menciptakan sebuah inovasi layanan e-School Bus Card yang bertujuan untuk mengatasi kurang efektifnya absensi secara manual yang terjadi pada bus sekolah Kota Surabaya dan mempermudah absensi untuk siswa siswi yang menggunakan bus sekolah Kota Surabaya. Adanya layanan e-School Bus Card siswa siswi yang menggunakan bus sekolah Kota Surabaya tidak perlu antri untuk mengisi absensi, waktu yang dibutuhkan sangat singkat karena petugas bus sekolah Kota Surabaya cukup melakukan tapping (menempelkan kartu dengan alat yang telah disediakan oleh Dinas Perhubungan Kota Surabaya). Sehingga tujuan dari penelitian ini adalah untuk mengetahui dan mendeskripsikan inovasi layanan e-School Bus Card di Dinas Perhubungan Kota Surabaya. Penelitian ini menggunakan metode penelitian kualitatif deskriptif. Fokus penelitian ini ialah teori perkembangan inovasi dengan menganalisis inovasi menggunakan teori Seven Contructs from the IMMF yang terdiri dari Inputs, Knowledge Management, Innovation Strategy, Organization and Culture, Portofolio Management, Project Management, Commercialization (Murrase et al, 2018).Teknik pengumpulan data dilakukan dengan cara observasi, dokumentasi dan wawancara. Berdasarkan hasil penelitian yang dilakukan peneliti menunjukkan bahwa, terdapat beberapa alasan atau pertimbangan dalam mengambil keputusan inovasi layanan e-School Bus Card di Dinas Perhubungan Kota Surabaya. Kebutuhan dalam memenuhi inovasi layanan e-Bus School Card juga sederhana dan memaksimalkan layanan yang sudah ada. Inovasi layanan tersebut sudah baik dilakukan dalam mengatasi masalah sebelumnya namun perlu ditingkatkan lagi untuk memaksimalkan inovasi layanan tersebut. Kata Kunci: Analisis, Layanan, e-gov, e-School Bus Card

INOVASI PELAYANAN KESEHATAN OJEK DARAH ONLINE (ODO) DALAM MENINGKATKAN KUALITAS KESEHATAN MASYARAKAT LAMONGAN Dian Winarti; Eva Hany Fanida
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p335-348

Pemerintah Kabupaten Lamongan menginovasikan Ojek Darah Online yang disingkat ODO, sebagai solusi untuk meningkatkan derajat kesehatan masyarakat Lamongan. ODO merupakan inovasi rumah sakit umum daerah Ngimbang Kabupaten Lamongan, Jawa Timur. Inovasi ini untuk mengatasi permasalahan distribusi darah di rumah sakit umum daerah Ngimbang sekaligus untuk memberantas praktik percaloan transport darah. Keunikan inovasi ODO terletak pada peran masyarakat lokal (Paguyuban Ojek Terminal Ngimbang) dan proses distribusi darah dengan kendali berada dibawah rumah sakit. Inovasi ini muncul dari gagasan mempermudah, mempercepat, dan meringankan biaya untuk memperoleh darah. Tujuan dilakukannya penelitian ini untuk mendeskripsikan inovasi ojek darah online (ODO) dalam rangka meningkatkan derajat kesehatan masyarakat Lamongan. Peneliti menggunakan jenis penelitian deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data terdiri dari observasi, wawancara, dan dokumentasi. Teknik analisis data dilakukan dengan mengumpulkan data, mereduksi data, menyajikan data, dan penarikan kesimpulan. Fokus penelitian menggunakan teori komponen kapasitas inovasi yang dikemukakan oleh Emery et al. (2015) yaitu 1) innovative culture (budaya inovasi), 2) leadership (kepemimpinan), 3) expert knowledge (pengetahuan ahli), 4) stake holder engagement (keterlibatan pemangku kepentingan), 5) innovative work design (Desain Kerja yang Inovatif). Hasil dari penelitian ini menunjukan dari komponen budaya inovatif telah diterapkan pada RSUD Ngimbang yang selalu berusaha memperbaiki citra pelayanan serta mewujudkan pelayanan yang mensejahterakan masyarakat dengan menerapkan budaya inovatif dalam kegiatan penyelenggaraan pelayanan kesehatan sehari-hari, kepemimpinan RSUD Ngimbang bertanggung jawab serta sebagai koordinator yang memanjemen seluruh kegiatan yang berkaitan dengan inovasi ODO. Pada Komponen pengetahuan ahli menunjukkan bahwa tanggung jawab dalam pelaksanaan sudah cukup baik dan mumpuni, Komponen keterlibatan stakeholders RSUD Ngimbang melibatkan beberapa pihak eksternal yang menunjukkan bahwa semuanya telah mendukung, dan pada komponen desain kerja inovatif RSUD Ngimbang dan para ODO telah melakukan kerja sama yang baik dan memiliki kesadaran tanggung jawab yang tinggi akan pentingnya inovasi ini. Saran yaitu untuk kedepannya pihak RSUD Ngimbang semakin memperluas kerjasama dan melibatkan berbagai pihak lain dalam mengembangangkan inovasi ODO ini. Kata Kunci: Inovasi, Pelayanan Kesehatan, Ojek Darah Online (ODO) The Lamongan Regency Government has innovated Ojek Blood Online, abbreviated as ODO, as a solution to improve the health status of the Lamongan community. ODO is an innovation of a general hospital in the Ngimbang area, Lamongan Regency, East Java. This innovation is to overcome the problem of blood distribution at the Ngimbang general hospital as well as to eradicate the practice of blood transport brokers. The uniqueness of ODO innovation lies in the role of the local community (Paguyuban Ojek Terminal Ngimbang) and the blood distribution process with control under the hospital. This innovation arose from the idea of making it easier, faster and less costly to obtain blood. The purpose of this study was to describe the innovation of online blood motorcycle taxis (ODO) in order to improve the health status of the Lamongan community. The researcher uses a descriptive research type with a qualitative approach. Data collection techniques consist of observation, interviews, and documentation. Data analysis techniques are carried out by collecting data, reducing data, presenting data, and drawing conclusions. The focus of the research uses the theory of components of innovation capacity proposed by Emery et al. (2015) namely 1) innovative culture, 2) leadership, 3) expert knowledge, 4) stakeholder engagement, 5) innovative work design. ). The results of this study indicate that the innovative culture component has been applied to Ngimbang Hospital which is always trying to improve the service image and realize services that prosper the community by implementing an innovative culture in daily health service delivery activities. activities related to ODO innovation. The expert knowledge component shows that the responsibility for implementation is quite good and qualified, the Ngimbang Hospital stakeholder involvement component involves several external parties who show that all of them have been supportive, and the Ngimbang Hospital innovative work design component and the ODO have done good cooperation and have a high sense of responsibility for the importance of this innovation. The suggestion is that in the future the Ngimbang Hospital will further expand cooperation and involve various other parties in developing this ODO innovation. Keywords: Health Service, Innovation, Online Blood Ojek (ODO)

EFEKTIVITAS PENYALURAN BANTUAN LANGSUNG TUNAI DANA DESA (BLT-DD) KEPADA MASYARAKAT TERDAMPAK COVID-19 DI DESA KEPATIHAN KABUPATEN JOMBANG Winona Islamay Firmansyah; Eva Hany Fanida
Publika Vol 10 No 1 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n1.p261-272

The Covid-19 pandemic is a new problem that is being faced all over the world. Indonesia is one of the countries that is struggling against the impact of the pandemic which has affected the country's economic sector. The government has taken steps to refocus the village fund budget, including in establishing the Village Fund Direct Assistance (BLT-DD) program to deal with poverty problems caused by the Covid-19 pandemic. However, in the implementation of this program, there are still many problems such as data collection problems, double assistance, not on target and so on. This study was conducted to describe the effectiveness of the BLT-DD program carried out in Kepatihan Village, Jombang Regency. Collecting data in this study in the form of interviews, observations, literacy studies and documentation. The data analysis technique is carried out by the process of collecting data, reducing data, presenting data and drawing conclusions. This study assessed using eight indicators of effectiveness of the program is the precision of the timing, cost calculation, measurement, identify options, precision in thinking, accuracy in performing the command, set goals and target accuracy. Of the eight indicators of program effectiveness, there are four indicators that show less than optimal results, namely the indicators of timeliness, accuracy of choice, accuracy in measurement and accuracy of targets. The gap that occurs between the standards set and their implementation results in unsatisfactory results. Inharmonious policies that underlie the BLT program can be used as evaluation material for the central government and for village governments it is hoped that they will be more selective in selecting prospective beneficiaries. Keywords: Effectiveness, Direct Cash Assistance (BLT), Village Fund

PENERAPAN INOVASI PELAYANAN ROBOT BOJONEGORO TANGGUH (BOBOTA) DI POLRES BOJONEGORO DALAM MENDUKUNG PROGRAM KAMPUNG TANGGUH SEMERU SEBAGAI UPAYA MENEKAN PENYEBARAN COVID-19 Berliana Arta Migia Dwi Saharsa; Eva Hany Fanida
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p419-428

The Covid-19 virus has become a global pandemic that has an impact on all aspects of the world, including Indonesia, including in Bojonegoro, so to tackle Covid-19 in Bojonegoro, the flagship program of the East Java Police, namely Kampung Tangguh Semeru, is to fight the spread of the Covid-19 virus, the Bojonegoro Police. has a service innovation program for the technology era during the pandemic which has six features in it, namely starting from the ALPR (Automatic License Plate Recognition) camera, AI Camera (FaceMask Detection Alert), video calls, Announcement Speaker, Mobile Traffic Light, PTZ Camera 270 degrees and Camera 360 degrees. The Bojonegoro Police service innovation program is the Bojonegoro Tough Robot (Bobota). The purpose of this study was to determine and analyze the implementation of the Bobota program innovation in supporting the Tangguh Semeru Village program by the Bojonegoro Police. The method used in this research is descriptive with a qualitative approach through the process of literature study, interviews, observation, and documentation. The focus of this research lies in the innovation of the Bojonegoro Police service in the application of the Bojonegoro Tangguh Robot (Bobota). The results of this study indicate that there are still shortcomings and problems, namely time efficiency. The Bobota service program is one of the innovations to assist the police in carrying out safe, modern and innovative patrol duties during the Covid-19 Pandemic in the jurisdiction of the Bojonegoro Police. Keywords: Covid-19, Service Innovation, Bobota.

INOVASI PELAYANAN ADMINISTRASI KEPENDUDUKAN (ADMINDUK) MELALUI APLIKASI ADMINISTRASI KEPENDUDUKAN CEPAT AKURAT TERINTEGRASI (PANDU CAKTI) DI KANTOR DISPENDUKCAPIL KABUPATEN TULUNGAGUNG Tsamara Dilla Zica; Eva Hany Fanida
Publika Vol 10 No 2 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n2.p487-498

A good public service can be judged from how the service is carried out in accordance with the service standards that have been set. The Department of Population and Civil Registration of Tulungagung Regency has published an online-based application innovation called the Integrated Fast Accurate Population Administration (Pandu Cakti). This research was conducted at the Dispendukcapil Tulungagung Regency which aims to describe the innovation of integrated fast accurate administration services (Pandu Cakti). This study uses a descriptive method with a qualitative approach and uses an analytical knife of the supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The data collection technique used observation, interviews and documentation and also the determination of the sources with snowball sampling and analyzed using data analysis techniques, namely data reduction, data presentation, and drawing conclusions. The results of this study indicate that the innovation of Pandu Cakti of the Department of Population and Civil Registration of Tulungagung Regency has fulfilled six supporting factors in the success of e-Government innovation based on Kalvet theory (2012). The leadership factor has been going well where the leader carries out his duties well and is able to create innovations to solve problems that have not been resolved so far. The funding factor, in which this innovation uses funds from the APBD and there are no obstacles in funding. Legislative and regulatory support factors have gone well with the written basis and SOP. The development factor of information technology infrastructure (strategic) has been going well even though there are several obstacles in the network. The partnership factor with the public sector, the existence of partnerships with the public sector, namely all Village Offices and District Offices in Tulungagung Regency. The competence factor of the private sector, there is competence in the field of making applications, namely in coding by third parties. Keyword: Public service, Service Innovation, Admin Service, Pandu Cakti

KUALITAS PELAYANAN BRAILLE E-TICKET AND EXTRAORDINARY ACCESS FOR VISUAL DISABILITIES (BREXIT) UNTUK REHABILITASI SOSIAL BINA NETRA OLEH UPT PUSKESMAS JANTI KOTA MALANG Muhammad Reyhan Mumtaz Chaq; Eva Hany Fanida
Publika Vol 10 No 3 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n3.p1009-1024

Quality and quality public services and excellent public services cannot be separated from the awareness of the government and the community to improve the quality of public services. Service quality is an effort to meet customer needs in an appropriate manner so that customer needs can be met (Dewi, 2016). Brexit or Braille E-Ticket and Extraordinary Access for Visual Disabilities is a public service innovation for people with visual impairments at UPT Puskesmas Janti, Malang City. This study uses qualitative research methods with data obtained from observations and interviews. This study analyzes service quality based on the theory of Kotler and Keller (2016) which includes the following five dimensions; dimensions of tangibles, reliability, responsiveness, assurance and empathy. The results showed that the Quality of Service of Braille E-Ticket and Extraordinary Access for Visual Disabilities (Brexit) for Blind Social Rehabilitation by UPT Puskesmas Janti Malang City has really tried to provide the best service according to the wishes of patients with visual impairments so that blind patients are loyal. and believe in using Brexit services and other services at the Janti Health Center. Keyword: Service Quality, Brexit, Blind Social Rehabilitation

EFEKTIVITAS SISTEM E-PLANNING DALAM PERENCANAAN PEMBANGUNAN DAERAH (STUDI PADA BADAN PERENCANAAN PEMBANGUNAN DAERAH KABUPATEN TULUNGAGUNG) Ferdiana Putriani; Eva Hany Fanida
Publika Vol 10 No 4 (2022)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v10n4.p1257-1268

Pemerintah dituntut untuk memberikan pelayanan publik yang baik, hal ini didasari dengan adanya perkembangan teknologi informasi, komunikasi dan ilmu pengetahuan. Salah satunya dengan menerapkan sistem e-government. BAPPEDA menerapkan sistem E-Planning yang merupakan bentuk perwujudan Good Governance atau tata kelola pemerintahan yang baik melalui E-Governance. E-planning di Bappeda sering disebut dengan SIPD atau sistem informasi pemerintahan daerah. Tujuan adanya penelitian ini adalah mengetahui bagaimana efektivitas sistem E-Planning dalam perencanaan pembangunan daerah Kabupaten Tulungagung. Penelitian ini menggunakan metode penelitian kualitatif deskriptif dengan data yang diperoleh dari observasi dan wawancara. Penelitian ini menganalisis tentang efektivitas sistem berdasarkan teori Aprilia, Wijaya, Dan Suryadi (2014:130) yaitu mencakup peran website, peran pemerintah, tujuan, jangkauan akses, content, dan interaksi. Hasil penelitian diperoleh bahwa Efektivitas Sistem E-Planning atau SIPD dalam perencanaan pemerintahan daerah sudah efektif dilakukan di Bappeda Tulungagung yang meliputi informasi pembangunan daerah dan informasi keuangan daerah. Faktor pendukung yaitu semakin berkembangnya teknologi informasi yang pesat, sarana dan prasarana yang sudah memadai, dan adanya sosialisasi secara bertahap lepada Pemerintah Daerah. Faktor penghambat yaitu adanya pemerintah daerah yang memiliki latar belakang pendidikan rendah, sistem yang masih sederhana, masih banyak daerah yang kesulitan dalam jaringan, dan bila ada eror harus menghubungi langsung Kemendagri. Kata Kunci: Efektivitas, sistem E-Planning, E-Government The government is required to provide good public services, this is based on the development of information technology, communication and science. One of them is by implementing an e-government system. BAPPEDA implements an E-Planning system which is a form of embodiment of Good Governance through E-Governance. E-planning in Bappeda is often referred to as SIPD or local government information system. The purpose of this research is to find out how effective the E-Planning system is in regional development planning in Tulungagung Regency. This study uses descriptive qualitative research methods with data obtained from observations and interviews. This study analyzes the effectiveness of the system based on the theory of Aprilia, Wijaya, and Suryadi (2014: 130), which includes the role of the website, the role of the government, goals, reach of access, content, and interaction. The results showed that the effectiveness of the E-Planning System or SIPD in regional development planning has been effectively carried out in the Tulungagung Bappeda which includes regional development information and regional financial information. Supporting factors are the rapid development of information technology, adequate facilities and infrastructure, and gradual socialization to local governments. The inhibiting factors are the existence of local governments that have low educational backgrounds, the system is still simple, there are still many areas that have difficulties in networking, and if there are errors, they must contact the Ministry of Home Affairs directly. Keyword: Effectiveness, E-Planning system, E-Government

Implementasi Aplikasi JOGO SUROBOYO 2407 Sebagai Upaya Peningkatan Keamanan Oleh Kepolisian Resort Kota Besar (POLRESTABES) Kota Surabaya BAHRUR RIZQI, MOHAMMAD; HANY FANIDA, EVA
Publika Vol. 8 No. 3 (2020)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v8n3.p%p

QQVIP303 adalah platform judi online terkemuka yang menawarkan berbagai opsi permainan menarik bagi pengguna. Untuk memulai petualangan judi online mereka, pengguna perlu melakukan QQVIP303 login melalui portal resmi yang tersedia. Dengan antarmuka yang user-friendly dan sistem keamanan yang canggih, QQVIP303 link memastikan pengalaman berjudi yang aman dan menyenangkan bagi para pemainnya. Selain itu, terdapat juga berbagai link alternatif yang bisa digunakan untuk akses yang lebih lancar dan cepat. Dengan bermain di QQVIP303, para penggemar judi online dapat menikmati sensasi berjudi yang seru dan berkesempatan memenangkan hadiah menarik

KUALITAS LAYANAN NASABAH MAHASISWA UNIVERSITAS NEGERI SURABAYA DI BANK TABUNGAN NEGARA (BTN) KANTOR CABANG PEMBANTU KETINTANG, SURABAYA Bella Nofita Ramadani; Trenda Aktiva Oktariyanda; Meirinawati; Eva Hany Fanida
Publika Vol. 14 No. 1 (2026)
Publisher : Universitas Negeri Surabaya

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Kualitas layanan perbankan menjadi aspek penting dalam membangun kepuasan dan loyalitas nasabah,khususnya mahasiswa yang memiliki karakteristik dan kebutuhan unik. Salah satu contoh kualitas layanannasabah mahasiswa Universitas Negeri Surabaya di Bank Tabungan Negara (BTN) Kantor CabangPembantu Ketintang, Surabaya. Penelitian ini bertujuan untuk menganalisis dan mendeskripsikan kualitaslayanan yang diberikan oleh Bank Tabungan Negara (BTN) Kantor Cabang Pembantu Ketintang kepadamahasiswa Universitas Negeri Surabaya. Penelitian ini menggunakan pendekatan kualitatif deskriptifdengan lima dimensi kualitas pelayanan menurut Nurdin (2019), yaitu sarana pelayanan, keandalan,jaminan, harga, dan empati. Data dikumpulkan melalui wawancara mendalam dengan mahasiswa UNESA,pihak manajemen bank, dan petugas layanan, serta didukung oleh observasi lapangan dan studidokumentasi. Hasil penelitian menunjukkan bahwa kualitas layanan BTN KCP Ketintang secara umumsudah cukup baik, namun masih terdapat beberapa aspek yang perlu ditingkatkan. Pada dimensi saranapelayanan, fasilitas dasar telah tersedia namun masih terdapat keterbatasan kapasitas ruang tunggu dankeandalan mesin ATM, terutama saat lonjakan pengunjung. Dimensi keandalan menunjukkan pelayananyang terstruktur sesuai SOP, namun ditemukan inkonsistensi prosedur dan informasi antar petugas.Dimensi jaminan telah terpenuhi dari segi keamanan institusional, namun profesionalitas petugas belumsepenuhnya konsisten. Dimensi harga dinilai terjangkau, namun transparansi informasi biaya masih perluditingkatkan. Dimensi empati menunjukkan sikap ramah petugas, namun belum konsisten terutama padakondisi pelayanan padat. Penelitian ini merekomendasikan perlunya peningkatan fasilitas inklusif,konsistensi prosedur, transparansi informasi, serta penguatan profesionalisme dan empati petugas untukmeningkatkan kualitas layanan secara menyeluruh.

Co-Authors ACHMAD HINADA MILATUS S ADITYA GALUH PERSADA Akmal Bhagaskara Alfidioni Aprilia Aryanti Almy Aprilia Azizi Hasib Ananda Diane Masayu Anisa Dwi Asmaranti Anisa Nur Fadilla ASTRIED PAMELLA CHOLIFAH Ayu Apriliana Puspita Styareni AYUK AYUNINGSARI Azeria Diazpitaloka Putri Sulistyono Azzahra Zaitira Meiyasa BAGAS FERRY HARDIANTO BAHRUR RIZQI, MOHAMMAD Bella Nofita Ramadani Berliana Arta Migia Dwi Saharsa Dhea Roesita Rahmasari Dian Winarti Dicken Naluraning Yasmara ENDIRA ARVIANTY Fahmi Bima Nugraha Fajriyah Lutfiyatul Hikmah FARISA RAMADHANI FEBBY RAMADHANI FEBRY ARYANTO WIBOWO Ferdiana Putriani FITROTUN NISWAH Ghina Ardlillah GHINA RIDHO MUAFA Grescia Alfita Miryana Hanifa Putri Ambarini Harmanto Harmanto HELMI HIKMAH BACHRIA HIMAWAN TRI HANDOKO Ililiyun, Dwindya Innama Dwi Wahyunarni INNE AJENG KHARISMANANDE Intan Putri Ramadhani IRFANDI PRABOWO Juliana Mas Kinanti Saragih Kholilah Danarratoe Kharima Khusherawati, Naprillia Lailatul Fadiyah Lailatul Mufidah Linda Nirmalasari MAIMONAH MEIRINAWATI Meirinawati Meirinawati Meirinawati Meirinawati, Meirinawati Melda Fadiyah Hidayat Merry Putri Sodani Mirtha Ilmi MOCHAMAD RENDY RAMADHANA Muhaiyinatun Masturo Muhammad Farid Ma'ruf Muhammad Reyhan Mumtaz Chaq Nadiah Aurahmadani Priyambodo NAFISAH MARYAM ABDULLAH Natasya Salsabila Pramudita Neny Ayu Nourmanita Nesia Salsabilla Novi Dwi Arianti Noviana Eka Widyastuti Nur Laily Zumrotul Khasana NURUL DHEA NARASMITA PUPUT TRISNA ASIH PURI KARNIA Putri Wira Triyananta Rachmadini Rizqillah RAHMAH SINTYA ANGGRAINI RAMADHANI KARINA SURYADEVI REGITA ADE IRAWAN Reskhy Illhami Eka Putri Revienda Anita Fitrie RIKI NOVA HARDITA Riyan Nur Fitri Pratama RIZKI ROUDLOTUL JANNAH Rizky Dwi Sulistyo Rahayu Royhan Hidayat Salsabila Devira Kurnia Damayanti SRI BINTANG ANNISAUL CHOIRIYAH Syafiyatul Fakhomah Thalita Nadia Putri Aryanti Trenda Aktiva Oktariyanda Tsamara Dilla Zica VITA ZUHROHTUL MASUDAH Vivi Fidianingsih VIVI NUR VITASARI VRIEZKA MUTIARA ARINI WAHYU DEWI KESUMA Widya Dwi Prastiwi Winona Islamay Firmansyah YOSUA IVAN PRATAMA YUDHISTIRO REKSO YUDHO

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