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KUALITAS PELAYANAN SURAT IZIN PRAKTIK BAGI TENAGA KESEHATAN DAN TENAGA MEDIS MELALUI WEBSITE SSW ALFA (STUDI SENTRA PELAYANAN PUBLIK MENUR SURABAYA) Syafiyatul Fakhomah; Trenda Aktiva Oktariyanda; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/ftf7zm46

Abstract

Perkembangan teknologi di sektor pelayanan publik dimanfaatkan untuk meningkatkan efisiensi dan kualitas e-government, terutama pada pelayanan surat izin praktik bagi tenaga kesehatan dan tenaga medis. Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Surabaya menggunakan SSW Alfa dalam melayani seluruh jenis perizinan. Sentra Pelayanan Publik Menur sebagai salah satu pos pelayanan DPMPTSP dalam pelaksanaan pelayanan surat izin praktik mengalami kendala yang hampir tiap bulan terjadi yakni step kedua dalam formulir online tidak bisa dibuka akibat perbaikan sistem SISDMK (Sistem Informasi Sumber Daya Manusia Kesehatan) yang terintegrasi dengan website SSW Alfa. Penelitian ini bertujuan untuk mendeskripsikan kualitas pelayanan surat izin praktik bagi tenaga kesehatan dan tenaga medis melalui SSW Alfa di Sentra Pelayanan Publik Menur Kota Surabaya menggunakan teori kualitas layanan daring pemerintah daerah menurut Sá et al. (2017) dengan indikator kualitas manajemen, kualitas layanan, kualitas informasi, dan kualitas teknis. Data dikumpulkan melalui wawancara, observasi, dokumentasi, dan studi pustaka. Hasil penelitian menunjukkan bahwa pelayanan SIP melalui website SSW Alfa sudah cukup optimal. Hal tersebut dapat dinilai dari transparansi dan efisiensi pelayanan, kualitas layanan yang menunjukkan keandalan, kepatuhan terhadap batas waktu pemrosesan, dan mekanisme pengaduan yang responsif. Meskipun demikian, masih terdapat kendala seperti tidak adanya alternatif pelayanan apabila website sedang dalam perbaikan, informasi yang belum mutakhir dan kurang jelas, serta terbatasnya akses pelayanan bagi penyandang disabilitas. Oleh karena itu, Sentra Pelayanan Publik Menur bersama dengan Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Surabaya perlu meningkatkan kualitas pelayanan dengan membuat skema alternatif pelayanan apabila website sedang dalam perbaikan, melakukan pembaruan informasi dan menyajikan informasi dengan lebih rinci, dan mengelola loket lansia dan disabilitas untuk memberikan akses pelayanan bagi kelompok rentan.
EFEKTIVITAS PROGRAM GOES TO SCHOOL (GTS) DALAM KEPEMILIKAN DOKUMEN KEPENDUDUKAN KTP-ELEKTRONIK BAGI USIA PEMULA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SIDOARJO Nadiah Aurahmadani Priyambodo; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/f94qwc97

Abstract

Program Goes To School (GTS) merupakan suatu modernisasi pelayanan publik yang dikembangkan oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo untuk meningkatkan kepemilikan Kartu Tanda Penduduk (KTP-el) bagi penduduk usia pemula. Penelitian ini bertujuan untuk menganalisis efektivitas Program Goes To School dalam kepemilikan dokumen kependudukan KTP-el bagi usia pemula secara kritis, dengan menggunakan tujuh (7) indikator efektivitas program, yaitu pemahaman program, tepat sasaran, tepat waktu, tercapainya tujuan, perubahan nyata, keberlanjutan program, dan pemantauan program. Metode penelitian yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa Program GTS secara umum telah efketif dalam meningkatkan perekaman dan kepemilikan KTP-el bagi penduduk usia pemula, yang tercermin dari capaian perekaman yang konsisten tinggi serta meningkatnya kesadaran administrasi kependudukan di kalangan pelajar. Pendekatan pelayanan jemput bola di lingkungan pendidikan dinilai mampu menjawab keterbatasan akses layanan administrasi kependudukan secara konvensional. Namun demikian, efektivitas program masih menghadapi sejumlah tantangan struktural, antara lain belum adanya Standar Pelayanan khusus Program GTS, inkonsistensi jangkauan sekolah antar tahun, serta ketergantungan pelaksanaan program pada kesiapan institusi pendidikan tertentu. Oleh karena itu, diperlukan penguatan aspek tata kelola, standarisasi pelaksanaan, dan sistem pemantauan yang lebih sistematis untuk menjaga konsistensi efektivitas dan keadilan layanan administrasi kependudukan bagi usia pemula.
ANALISIS KEANDALAN APLIKASI JALAN RUSAK LAPOR DEWE (JALAK LOEWE) DALAM PENANGANAN KELUHAN (STUDI PADA DINAS PEKERJAAN UMUM BINA MARGA PROVINSI JAWA TIMUR) Salsabila Devira Kurnia Damayanti; Fitrotun Niswah; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/18vg2f44

Abstract

Penelitian ini bertujuan untuk menganalisis keandalan aplikasi Jalan Rusak Lapor Dewe (JALAK LOEWE) sebagai bentuk implementasi e-government dalam penanganan keluhan masyarakat pada Dinas Pekerjaan Umum Bina Marga Provinsi Jawa Timur. Pendekatan yang digunakan adalah kualitatif dengan jenis penelitian deskriptif. Pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi, dengan informan yang terdiri dari pengelola aplikasi dan masyarakat pengguna. Analisis keandalan aplikasi dikaji menggunakan model E-GovQual pada dimensi reliability, yang meliputi kecepatan aplikasi, ketepatan waktu penanganan laporan, konsistensi sistem, pemenuhan janji layanan, serta minimnya error dalam penggunaan aplikasi. Hasil penelitian menunjukkan bahwa aplikasi JALAK LOEWE telah memberikan kemudahan bagi masyarakat dalam menyampaikan laporan kerusakan jalan secara daring dan dinilai cukup andal dalam aspek ketepatan waktu serta pemenuhan janji layanan. Namun demikian, masih ditemukan beberapa kendala, seperti gangguan teknis saat unggah laporan, keterbatasan akses yang hanya tersedia pada platform Android, serta stabilitas sistem yang belum sepenuhnya optimal. Oleh karena itu, diperlukan pengembangan sistem secara berkelanjutan guna meningkatkan kualitas layanan, memperluas aksesibilitas, serta memperkuat keandalan aplikasi sebagai sarana pelayanan publik berbasis digital.
ANALISIS TINGKAT KEPUASAN MASYARAKAT TERHADAP PELAYANAN PERIZINAN BERUSAHA BERBASIS OSS DI DPMPTSP KABUPATEN BANGKALAN Almy Aprilia Azizi Hasib; Trenda Aktiva Oktariyanda; Meirinawati; Eva Hany Fanida
Jurnal Media Akademik (JMA) Vol. 4 No. 1 (2026): JURNAL MEDIA AKADEMIK Edisi Januari
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/1vzr3n60

Abstract

Penelitian ini bertujuan untuk menganalisis tingkat kepuasan masyarakat terhadap pelayanan perizinan berusaha berbasis OSS di DPMPTSP Kabupaten Bangkalan. Rumusan masalah dalam penelitian ini adalah bagaimana tingkat kepuasan masyarakat terhadap pelayanan perizinan berusaha berbasis OSS di DPMPTSP Kabupaten Bangkalan. Penelitian ini menggunakan variabel pengukuran kepuasan masyarakat menurut Wardhana, yaitu efisiensi (efficiency), keandalan sistem (system reliability), pemenuhan (fulfillment), privasi (privacy), responsivitas (responsiveness), kompensasi (compensation), kontak (contact). Metode penelitian yang digunakan adalah pendekatan deskriptif kuantitatif. Teknik pengambilan sampel menggunakan simple random sampling dengan jumlah sampel sebanyak 100 dari total populasi pengguna Online Single Submission (OSS) yang berjumlah 10.186 pengguna. Teknik analisis data menggunakan analisis data kuantitatif dan analisis deskriptif. Hasil penelitian menunjukkan bahwa tingkat kepuasan masyarakat terhadap pelayanan perizinan berusaha berbasis OSS di DPMPTSP Kabupaten Bangkalan berada pada kategori puas hingga sangat puas. Indikator dengan nilai tertinggi adalah indikator privasi pada aspek keamanan data pribadi pemohon, yang berada pada kategori sangat puas. Sementara itu, indikator dengan nilai terendah adalah keandalan sistem pada aspek tingkat minimnya error atau gangguan teknis saat menggunakan sistem OSS, yang berada pada kategori puas dengan persentase sebesar 67,4%. Hal ini menunjukkan bahwa meskipun OSS telah memberikan kemudahan dan efisiensi dalam pelayanan perizinan berusaha, namun masih diperlukan upaya perbaikan pada sistem untuk meningkatkan kualitas pelayanan serta kepuasan masyarakat secara optimal.
Inovasi Pelayanan Kepegawaian Melalui Aplikasi Rumah ASN di Badan Kepegawaian Daerah Provinsi Jawa Timur Anisa Dwi Asmaranti; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.863

Abstract

Digital transformation in public service delivery encourages government to implement service innovations that are effective, efficient, transparent, and accountable. This transformations is realized through the adoption of innovations capable of responding to public needs in a timely and accurate manner to improve service quality. The Regional Civil Service Agency of East Java Province developed the Rumah ASN Application as a digital-based personnel service innovation to support the needs of civil servants of the East Java Provincial Government and the general public. This study aims to analyze and describe the implementation of the Rumah ASN Application as an innovation in personnel services at the Regional Civil Service Agency of East Java Province. This research employs a qualitative descriptive. The analytical framework is based on the public sector process innovation theory proposed by Khodadad-Saryazdi (2022), which consists of seven key success factors: strategic alignment, governance, leadership, culture, information technology and information system, process actors, and performance evaluation. Data were collected through interviews, observations, and documentation. The findings indicate that the implementation of the Rumah ASN Application has generally been conducted well, but it has not yet reached optimal. Challenges identified for optimizing this service including the needs for continuous user socialization during system updates, optimization of service features for civil servant capacity building, strengthening administrative capacity and cross-sectoral coordination, and the developing the application into a mobile application version.
Pengaruh Inovasi Pelayanan SOS MAS (Service on Saturday di Kecamatan Kebomas) terhadap Kepuasan Masyarakat Natasya Salsabila Pramudita; Eva Hany Fanida; Meirinawati; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.866

Abstract

The majority of Kebomas District's residents are connected to working hours during government office hours (Monday through Friday), which creates access obstacles in administering public services due to the high population density and busy community life. In response to these time constraints, the SOS MAS (Service On Saturday in Kebomas District) invention was introduced, which offers services on Saturdays. However, the implementation of this innovation still faces challenges in the form of a low social integration rate and a restricted range of public services that have the potential to sway public opinion. The goal of this research is to assess how the SOS MAS innovation affects community happiness in Kebomas District. A quantitative technique with an associative approach is used in this research. Through an unintentional sampling method, questionnaires were given to 86 individuals in order to gather primary data. With the aid of SPSS, the determinant coefficient and a simple linear regression test were used to analyze the data. The study's findings reveal that the SOS MAS invention has a favorable and substantial influence on community happiness. The regression coefficient of 0.969 and a significance level of 0.000 <0.05 support this. The innovation variable accounted for 59.7% of public happiness, while the remaining 40.3% was impacted by variables not included in the study model, according to the coefficient of determination (R2) test. This result supports the notion that the efficacy of service innovation outside of working hours is a major element in boosting happiness for individuals with limited time. The SOS MAS innovation has been shown to greatly improve public satisfaction. Agencies are encouraged to improve their communication and outreach efforts as well as create SOS MAS innovations that maximize the advantages of innovations that meet community needs.
Kualitas Pelayanan Publik pada Bus Trans Jatim Koridor II Rute Mojokerto-Surabaya Azeria Diazpitaloka Putri Sulistyono; Meirinawati Meirinawati; Eva Hany Fanida; Trenda Aktiva Oktariyanda
Jurnal Hukum, Administrasi Publik dan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Hukum, Administrasi Publik dan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/hukum.v3i1.868

Abstract

Public transportation plays an important role in supporting community mobility and accelerating regional economic growth. To improve public transportation services in East Java, the East Java Provincial Transportation Agency introduced the Trans Jatim Bus system. However, its implementation still faces several challenges, including long bus arrival times, the use of mobile applications that are difficult for elderly users, and inconsistencies in the availability of supporting facilities such as seating and trash bins at bus stops. This study aims to analyze the quality of Trans Jatim Bus services based on the service quality dimensions proposed by Wirtz and Lovelock. The research employs a descriptive qualitative approach. Data were collected through interviews, observations, and documentation, and analyzed using stages of data collection, data reduction, data presentation, and conclusion drawing. The findings indicate that reliability has not met service standards due to prolonged waiting times. Responsiveness and assurance were found to meet service standards, as passengers expressed satisfaction with service responses and complaint handling. Empathy was considered adequate, although accessibility issues for elderly passengers remain. Tangible aspects were also sufficiently met, but inconsistencies were found in the provision of seating and trash bins at several bus stops. Based on these findings, the study recommends increasing the number of buses on corridor 2, evaluating bus schedules, conducting public awareness campaigns, and ensuring the consistent provision of seating and trash bins at all bus stops to improve overall service quality.
Strategi Peningkatan Kualitas Layanan Digital dalam Perspektif Public Value Studi pada Website PLAVON Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo Rizky Dwi Sulistyo Rahayu; Fitrotun Niswah; Meirinawati Meirinawati; Eva Hany Fanida
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.922

Abstract

The implementation of e-government in government administration can make services more efficient, transparent, and reliable, as well as provide faster service to the public. The Sidoarjo Regency Population and Civil Registration Office launched the PLAVON website as a digital service. This study aims to describe the strategy for improving digital service quality from a public value perspective, focusing on the PLAVON website of the Sidoarjo Regency Population and Civil Registration Office. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The findings indicate that the quality of PLAVON’s digital services can be analyzed through three dimensions of public value: improved public service, improved administration, and improved social value. In the improved public service dimension, PLAVON enhances the ease and speed of population administration services; however, these improvements are still constrained by technical system disruptions and unstable website performance. In terms of improved administration, the implementation of digital services through PLAVON contributes to greater transparency and improved employee professionalism. Meanwhile, within the improved social value dimension, PLAVON plays a role in strengthening public trust in government institutions. This study emphasizes that the improvement of digital service quality is not solely dependent on technical factors but also on the government’s capacity to generate tangible and sustainable public value for the community.
Kualitas Pelayanan Surat Izin Mengemudi (SIM) Keliling oleh Direktorat Lalu Lintas Kepolisian Daerah Jawa Timur: (Studi Kasus: Lippo Plaza Sidoarjo) Thalita Nadia Putri Aryanti; Meirinawati Meirinawati; Eva Hany Fanida; Neny Ayu Nourmanita
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 1 (2026): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i1.929

Abstract

Quality public service represents a key measure of effective governance, including police administrative services. The Mobile Driving License (SIM Keliling) service is one of the public service innovations in the traffic sector designed to improve accessibility for the community. This study examines the quality of Mobile SIM services delivered by the Traffic Directorate of the East Java Regional Police at Lippo Plaza Sidoarjo. This research used a qualitative descriptive approach. Data collection techniques included observation, interviews with Mobile SIM officers and service users, and documentation. Service quality was analyzed using five dimensions proposed by Luke and Heyns (2020) reliability, responsiveness, assurance, empathy, and tangibles.The findings reveal that the Mobile SIM service generally performs well. Reliability is evident in the implementation of services in accordance with established procedures, although issues remain regarding service time certainty and transparency of administrative costs. Responsiveness is reflected in the officers’ prompt and attentive responses to public needs during the service process. Assurance is supported by officers’ professionalism, competence, and efforts to safeguard personal data, which enhance public trust. Empathy is demonstrated through friendly behavior, attention to individuals with special needs, and assistance throughout the service process. In terms of tangibles, the service location and main facilities are considered adequate; however, supporting facilities and officer identification still require improvement. In conclusion, while the Mobile SIM service fulfills most service quality indicators, further improvements are needed in time management, administrative transparency, and supporting facilities to achieve more optimal service quality.
Efektivitas Sistem Informasi Perangkat Desa (Sipede) di Kecamatan Candi, Kabupaten Sidoarjo Lailatul Fadiyah; Eva Hany Fanida; Meirinawati Meirinawati; Trenda Aktiva Oktariyanda
Perspektif Administrasi Publik dan hukum Vol. 3 No. 1 (2026): Januari: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i1.937

Abstract

The use of information technology is a crucial element in improving the effectiveness of village government administration. One implementation of e-government at the village level is the use of the Village Apparatus Information System (Sipede) as a medium for managing village apparatus data. This study aims to analyze the effectiveness of Sipede's implementation in supporting village apparatus data management in Candi District. The study used a descriptive qualitative approach with data collection techniques through in-depth interviews, observations, and system document reviews. Data analysis was conducted using the Agile Response in E-Governance framework, which includes nine effectiveness indicators: Ease of Use, Usefulness, System Quality, Technology Mindfulness, Software Reliability, Communication Transparency, Trust, Collaboration Efficiency, and Traceability. The results show that Sipede is quite effective in improving data accuracy, information integration, and coordination between government agencies. This effectiveness is evident in the ease of use of the system, the clarity of the workflow, and the level of apparatus trust in the data generated. However, the use of Sipede still faces obstacles in the form of limited system access and suboptimal usage practices. Therefore, efforts are needed to develop systems and increase user capacity to support more accountable and sustainable village apparatus administrative governance.
Co-Authors ACHMAD HINADA MILATUS S ADITYA GALUH PERSADA Al Malika Atayni Alfidioni Aprilia Aryanti Alifatu Azwa Shoima Almy Aprilia Azizi Hasib Amanda Dhealita Putri Pungkita Amelia Putri Nur Ramadhani Amin Nati Karmilah Ananda Diane Masayu Andhika Pradana, Dicky Angelika Mariana Sihombing Anisa Dwi Asmaranti Anisa Nur Fadilla Anita Fitrie, Revienda ASTRIED PAMELLA CHOLIFAH Aulia Jasmine Zalfania Azzahra Avikah Zackia Putri Ayu Apriliana Puspita Styareni AYUK AYUNINGSARI Azeria Diazpitaloka Putri Sulistyono Azizah Nailah Mahirah Azzahra Zaitira Meiyasa BAGAS FERRY HARDIANTO BAHRUR RIZQI, MOHAMMAD Berliana Arta Migia Dwi Saharsa Deris Lilian Fisfia Dhea Roesita Rahmasari Dian Winarti Dicken Naluraning Yasmara Diva Mustika Winarto Dwi Ayu Ijayanti ENDIRA ARVIANTY Fahmi Bima Nugraha Fajriyah Lutfiyatul Hikmah FARISA RAMADHANI Faza Ainur Rahma FEBBY RAMADHANI FEBRY ARYANTO WIBOWO Ferdiana Putriani Fhaisa Rayya Zuriani Haryono Firza Alifatuz Zhulfa FITROTUN NISWAH Ghina Ardlillah GHINA RIDHO MUAFA Grescia Alfita Miryana Hanifa Putri Ambarini Harmanto Harmanto HELMI HIKMAH BACHRIA HIMAWAN TRI HANDOKO Ililiyun, Dwindya Innama Dwi Wahyunarni INNE AJENG KHARISMANANDE Intan Putri Ramadhani IRFANDI PRABOWO Juliana Mas Kinanti Saragih Kezhia Febrin Nadia Krista Kholilah Danarratoe Kharima Khusherawati, Naprillia Lailatul Fadiyah Lailatul Mufidah Laviona Zaskya Meyca Linda Nirmalasari MAIMONAH MEIRINAWATI Meirinawati Meirinawati Melda Fadiyah Hidayat Merry Putri Sodani Mirtha Ilmi MOCHAMAD RENDY RAMADHANA Muhaiyinatun Masturo Muhammad Farid Ma'ruf Muhammad Reyhan Mumtaz Chaq Nabila Salsabil Nadiah Aurahmadani Priyambodo NAFISAH MARYAM ABDULLAH Nanik Dwi Setya Wati Nasywa Putri Kumara Natasya Salsabila Pramudita Nayshira Rieva Candra Neny Ayu Nourmanita Nesia Salsabilla Neylla Putri Aisyah Novi Dwi Arianti Noviana Eka Widyastuti Nur Laily Zumrotul Khasana Nur Wahdatunnisa Nur Zaskia Andriani Safira NURUL DHEA NARASMITA PUPUT TRISNA ASIH PURI KARNIA Putri Ayu Widya Kusuma Putri Wira Triyananta Rachmadini Rizqillah RAHMAH SINTYA ANGGRAINI RAMADHANI KARINA SURYADEVI Ravienda Anita Fitrie REGITA ADE IRAWAN Reskhy Illhami Eka Putri Revienda Anita Fitrie RIKI NOVA HARDITA Riska Ayu Lestari Riyan Nur Fitri Pratama RIZKI ROUDLOTUL JANNAH Rizky Dwi Sulistyo Rahayu Royhan Hidayat Safila Fidrianata Salsabila Devira Kurnia Damayanti Sarah Nurlaily Sibuea, Dipahot SRI BINTANG ANNISAUL CHOIRIYAH Syafiyatul Fakhomah Thalita Nadia Putri Aryanti Trenda Aktiva Oktariyanda Tri Waryani Tsamara Dilla Zica VITA ZUHROHTUL MASUDAH Vivi Fidianingsih VIVI NUR VITASARI VRIEZKA MUTIARA ARINI WAHYU DEWI KESUMA Widya Dwi Prastiwi Winona Islamay Firmansyah Yanisra Edgar Marcella YOSUA IVAN PRATAMA YUDHISTIRO REKSO YUDHO