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Strategi Manajemen Komunikasi Pimpinan dalam Meningkatkan Kualitas Pelayanan Karyawan di Brastagi Supermarket Medan Damayanti, Astri; Hardiyanto, Sigit
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 3, No 3 (2024): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v3i3.21968

Abstract

The communication management strategy of a company's leadership is the key to a company's managerial system in improving service quality. Brastagi Supermarket is one of the companies that is considered to have quite good service, this is proven by the number of consumers who shop at Brastagi supermarket from year to year increasing or being able to maintain the number of consumers every month at 140 thousand consumers. If you don't have good service quality, consumers will move and shop at other supermarkets. Therefore, the aim of the research is to find out about leadership communication management strategies in improving the quality of employee service at Brastagi Supermarket Medan. The type of research used is qualitative, using interview data collection methods, and using data analysis techniques, namely data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that the leadership communication management strategy in improving the quality of employee service at the Brastagi Supermarket in Medan has been carried out well by compiling and designing job descriptions for employees, providing guidance to have a friendly attitude, be polite, smile and be honest.
Pendampingan Dan Penyuluhan Hukum Pada Masyarakat Desa Jaring Halus Untuk Mewujudkan Desa Sadar Hukum Riza, Faisal; Ramlan, Ramlan; Armaini, Sri; Rahmi, Atikah; Syahbana, Tengku Erwin; Nasution, Khairil Azmi; Harisman, Harisman; Asliani, Asliani; Erlindawaty, Erlindawaty; Zambak, Muhammad Fitra; Hardiyanto, Sigit
IHSAN : JURNAL PENGABDIAN MASYARAKAT Vol 6, No 2 (2024): Ihsan: Jurnal Pengabdian Masyarakat (Oktober)
Publisher : University of Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/ihsan.v6i2.21029

Abstract

Program pengabdian masyarakat desa binaan Universitas Muhammadiyah Sumatera Utara dengan judul Pendampingan dan Penyuluhan Hukum Masyarakat Desa Jaring Halus Untuk Mewujudkan Desa Sadar Hukum di lakukan di Balai Desa Jaring Halus Kecamatan secanggang Kabupaten Langkat Provinsi Sumatera Utara. Kegiatan ini melibatkan masyarakat nelayan dan pelaku usaha sebagai peserta dan para dosen Fakultas Hukum, Dosen Fakultas Teknik dan Dosen Fakultas Ilmu Sosial dan Ilmu Politik Universitas Muhammadiyah Sumatera Utara sebagai pemateri. Metode pelaksanaan dalam kegiatan ini dilakukan melalui ceramah, diskusi interaktif dan pendampingan konsultasi masyarakat terkait persoalan hukum, teknik dan sosial. Hasil dari kegiatan ini adalah meningkatkan pemahaman masyarakat tentang persoalan hukum usaha perikanan, pendaftaran merek, label halal, isbad nikah dan bidang teknologi perikanan. Masyarakat terdampingi dengan adanya kegiatan pengabdian ini.
Program Narasi KATA (Boneka Tangan) sebagai Media Edukasi Pengolahan Stres pada Anak Korban Bullying Guna Menghindari Terjadinya Post-Traumatic Stress Disorder Hardiyanto, Sigit; Khairina, Nadhilah; Hatta, Tengku Zaifach; Soraya, Rani; Putri, Mayolla Fransiska; Novrizal, Baihaqi Septiansyah; Lubis, Faizal Hamzah; Zuhdi, Abdurrahman
Jurnal SOLMA Vol. 13 No. 3 (2024)
Publisher : Universitas Muhammadiyah Prof. DR. Hamka (UHAMKA Press)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22236/solma.v13i3.16226

Abstract

Background: The KATA (Hand Puppet) Narrative Program as an Educational Media for Stress Processing in Children Victims of Bullying to Avoid the Occurrence of Post-Traumatic Stress Disorder is to provide an understanding of traumatic events while controlling the emotional movements of children who are victims of bullying and acting as a medium to foster a sense of trust children at the Baitul Ummah Wal Amal Orphanage. Method: The method used in this activity is carried out in several stages, namely providing education, encouraging invitations, building imagination from a story through hand puppets can relax the psychology of partners, especially children who are victims of bullying. Results: The results obtained in this activity can be seen in the control of the emotional movements of children who are victims of bullying. Conclusion: This activity also has a role as a medium to foster children's self-confidence at the Baitul Ummah Wal Amal Orphanage.
Strategi Komunikasi Interpersonal Guru Dengan Siswa Dalam Meningkatkan Kualitas Pembelajaran Di SMP Negeri 3 Medan Az Zahra, Alivia; Hardiyanto, Sigit
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 9, No 1 (2025): Februari 2025
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v9i1.2025.138-143

Abstract

Komunikasi interpersonal mengacu pada percakapan langsung antara dua orang atau lebih yang terjadi dalam kehidupan sehari-hari, baik di dalam maupun di luar kelas. Ketika seseorang berbicara kepada orang lain secara tatap muka dan memberikan kesempatan kepada orang tersebut untuk memberikan tanggapan baik secara verbal maupun non-verbal, maka komunikasi tersebut disebut dengan komunikasi interpersonal. Berdasarkan observasi peneliti, masalah yang dialami oleh siswa di SMP Negeri 3 Medan dalam pembelajaran, kurangnya siswa mencari referensi di buku. Siswa lebih dominan mencari referensi melalui internet dan tugas yang diberikan oleh guru cenderung dilakukan oleh siswa dengan cara copy paste tugas dari internet. Berdasarkan permasalahan yang diteliti, maka artikel ini memberikan gambaran tentang strategi komunikasi interpersonal yang dilakukan oleh guru di SMP Negeri 3 dalam meningkatkan kualitas pembelajaran. Metode yang digunakan penulis adalah deskriptif kualitatif untuk memberikan gambaran yang konkrit komunikasi interpersonal yang dilakukan guru dalam meningkatkan kualitas pembelajaran melalui wawancara kepada guru di SMP Negeri 3 Medan dengan bidang studi yang berbeda-beda., observasi, dan dokumentasi yang dilakukan penulis di lokasi penelitian. Teknik analisis data yang dilakukan adalah pengumpulan data, reduksi data, penyajian data, penarikan kesimpulan. Berdasarkan hasil observasi yang dilakukan oleh peneliti, komunikasi yang dilakukan oleh guru di SMP Negeri 3 Medan menggunakan teknik komunikasi interpersonal dengan menerapkan kedisiplinan dan komunikasi secara terbuka.
Slum area family communication in shapeing children’s personality during the Covid-19 pandemic sigit hardiyanto, Sigit Hardiyanto; Muhammad, Daffa; qarin ensri hidayat, Qarin Ensri Hidayat
COMMICAST Vol. 3 No. 3 (2022): December
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/commicast.v3i2.5735

Abstract

Frightening specter for families because this virus can cause death if it does not limit social interaction in carrying out various daily activities. This virus was first reported in Wuhan, Hubei Province, China. The impact of this virus does not only attack and kill human organs. Among the city's residents, the covid-19 crisis has had a disproportionate impact on residents in slum areas (slum areas), especially in the city of Medan. The problem that is said to be a crisis can befall a family is when individuals in the family there is a clash of values between family members, especially between parents and children who have different views between generations. This research is a type of qualitative research with a focus of study, especially on how family communication in the slum area of Medan City forms the personality of children during the covid-19 pandemic. The informants in this study were parents who had children at the age of 6-12 years old. Data collection techniques in this study used structured interviews, and documentation. The results of this study can be seen in shaping the child's personality to overcome all actions that violate the rules, then there are several communications built by the slum area family in shaping the development of the child's personality, including messages of advice that are always carried out by parents. Parents in general have an interest in their children by giving attention in the form of advice to their children regarding activities carried out by children in general so that messages conveyed through communication can run well. The advice given by parents usually makes a comparison picture of the good or bad of an activity carried out by the child so that the child can determine the attitude of the advice given by his parents.
Menderma Terhadap Sesama sebagai Wujud Menumbuhkan Semangat Kolaborasi Internasional Perguruan Tinggi di Panti Asuhan Walidaina Malaysia: Giving to Others as a Form of Fostering the Spirit of International Collaboration in Higher Education at the Walidaina Orphanage in Malaysia Hardiyanto, Sigit; Febriyanti, Eka; Zambak, Muhammad Fitra; Saragih, Syaiful Amri; Siregar, Muhammad Said; Hadipramana, Josef; Nasution, Muhammad Irfan; Mohamad, Hafizal
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 10 No. 4 (2025): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v10i4.9241

Abstract

Universities have a social responsibility to contribute to the progress of society, not only at the local or national level but also at the global level. This form of collaboration is carried out with partners such as overseas orphanages which can overcome obstacles and problems in realizing the synergy of the three dharmas of higher education by providing clean and healthy living behavior programs through personal hygiene health education activities in the orphanage environment to increase knowledge among children in the orphanage. The activity method focuses on interaction by providing counseling to increase knowledge about the importance of clean and healthy living behavior (PHBS) as an effort to strengthen a clean culture that prioritizes health. The service to the international community carried out collaboratively between the Muhammadiyah University of North Sumatra and the Universiti Sains Islam Malaysia went smoothly and provided positive feedback and results to the children in the orphanage, including cognitive abilities as the main capital to improve the experience and quality of health education for children in the orphanage.
Family Interpersonal Communication in Overcoming Teenage Bullying Behavior in Medan City Hardiyanto, Sigit; Adhani, Abrar; Lubis, Faizal Hamzah; Hidayat, Fadhil Pahlevi; Indainanto, Yofiendi Indah
Jogjakarta Communication Conference (JCC) Vol. 3 No. 1 (2025): The 6th Jogjakarta Communication Conference (JCC)
Publisher : Jogjakarta Communication Conference (JCC)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The emergence of the behavior of teenagers who experience character growth often shows negative behavior such as bullying. Based on data from the National Commission for Child Protection, the number of bullying cases among Indonesian teenagers is in fifth place out of 78 countries with the highest number of bullying cases. Efforts to eliminate this action by using family communication. The role of interpersonal communication in the family as a form of overcoming bullying behavior in adolescents. This research uses a qualitative descriptive method which aims to collect data related to family interpersonal communication, in this case carried out by parents in dealing with bullying behavior among teenagers in Medan City. The data collection technique in this research uses interview techniques with parents who have teenage children who are victims of random bullying, observation of activities carried out by parents with children in dealing with bullying behavior in children as well as documentation in the form of other supporting documents. The results of interpersonal communication research conducted by parents with teenagers in dealing with bullying behavior by communicating openly, honestly and being able to listen can prevent bullying behavior among teenagers. The role of the family must be to build communication between parents and children so that it runs smoothly, by actively listening and showing love and attention, so that the tendency of bullying behavior can be prevented and stopped by parents in the family.
PEDULI: PARTNERSHIP E-COMMERCE DAN USAHA LOKAL PEREMPUAN DISABILITAS SEBAGAI UPAYA MEWUJUDKAN EKONOMI INKLUSIF DIGITAL Hardiyanto, Sigit; Ginting, Gita Elsa Kurniati Br.; Syahputri, Nazwa Ayu; Sari, Rahma Atika; Adhani, Abrar; Zulfahmi, Zulfahmi; Lubis, Faizal Hamzah; Saputra, Agung
JMM (Jurnal Masyarakat Mandiri) Vol 9, No 4 (2025): Agustus
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jmm.v9i4.32565

Abstract

Abstrak: Keterbatasan kualifikasi pendidikan, keterampilan kepercayaan diri dan akses pasar yang dialami penyandang disabilitas menjadi penghambat dalam memasarkan produk UMKM mereka seperti kerupuk, pijat dan kerajinan sapu lidi. Berdasarkan permasalahan tersebut, tujuan dari kegiatan untuk mengatasi kesenjangan yang terjadi melalui kemitraan strategis antara platform e-commerce dengan usaha lokal yang dijalankan perempuan disabilitas di DPD PERTUNI Sumatera Utara yang berfokus pada peningkatan skill dalam menentukan akses pasar, pemberdayaan ekonomi, dan pengembangan keterampilan digital berbasis website. Metode pelaksanaan meliputi koordinasi, ceramah dan pendampingan dengan DPD Pertuni untuk memahami kebutuhan dan tantangan dihadapi, melakukan aktivitas renovasi panti pijat agar lebih bersih, nyaman dan layak, peluncuran website dan mendampingi pelatihan tunanetra dalam proses penggunaannya dan menjalin kemitraan dengan pihak eksternal yang mendukung pemasaran dan pengembangan usaha. Peserta program kegiatan ini melibatkan penyandang disabilitas perempuan tuna netra yang aktif melakukan kegiatan wirausaha yang tergabung di dalam organisasi DPD PPDI Sumatera Utara. Hasil kegiatan ini dapat memberikan pemahaman keterampilan kepada perempuan disabiltas untuk mendapatkan akses, keterampilan, dan dukungan dalam memanfaatkan teknologi digital untuk mengembangkan bisnis penyandang disabilitas perempuan untuk meningkatkan akses pasar melalui platform e-commerce dengan tujuan menerapkan teknologi digital yang memungkinkan UMKM tumbuh lebih berkelanjutan.Abstract: The limitations of educational qualifications, self-confidence skills and market access experienced by people with disabilities are obstacles in marketing their MSME products such as crackers, massage and broomstick crafts. Based on these problems, the purpose of the activity is to overcome the gap that occurs through a strategic partnership between the e-commerce platform and local businesses run by women with disabilities in the DPD PERTUNI North Sumatra which focuses on improving skills in determining market access, economic empowerment, and developing website-based digital skills. The implementation method includes coordination, lectures and mentoring with the DPD PERTUNI to understand the needs and challenges faced, carrying out massage parlour renovation activities to make them cleaner, more comfortable and decent, launching the website and assisting training for the blind in the process of using it and establishing partnerships with external parties that support marketing and business development. Participants in this activity program involve women with disabilities who are blind and actively carry out entrepreneurial activities who are members of the DPD PPDI North Sumatra organization. The results of this activity can provide an understanding of skills to women with disabilities to gain access, skills, and support in utilizing digital technology to develop women with disabilities' businesses to increase market access through e-commerce platforms with the aim of implementing digital technology that allows MSMEs to grow more sustainably.
Pola Komunikasi Orangtua Dalam Mengawasi Penggunaan Gawai Pada Generasi Alpha di Kabupaten Deli Serdang Husnah, Raudha Hasanatul; Hardiyanto, Sigit
KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik Vol 4, No 2 (2025): KESKAP: Jurnal Kesejahteraan Sosial, Komunikasi dan Administrasi Publik
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/keskap.v4i2.26105

Abstract

In today's digital era, the use of gadgets by children has become common and unavoidable. Technology offers various educational and entertainment benefits so that without adequate supervision from parents, children are at risk of being exposed to inappropriate content and experiencing negative impacts on child development. The purpose of this study was to find out how parents communicate with their children to provide understanding regarding things in gadget use. The method in this study is to use a qualitative descriptive method, with data collection techniques through observation, interviews, and documentation. The data analysis techniques used are data collection, data reduction, and drawing conclusions. Researchers conducted interviews with 5 parents in Deli Serdang Regency who have children in the alpha generation category. The results of the study showed that there were authoritarian communication patterns and democratic communication patterns used by parents in supervising gadget use in children
Pendampingan Pemanfaatan Media Digital Untuk Meningkatkan Akses Pasar Produk UMKM Masyarakat Desa Bagan Kuala Kabupaten Serdang Bedagai Prabhaswara, Muhammad Prakoso; Thariq, Muhammad; Hardiyanto, Sigit
JURNAL PRODIKMAS Hasil Pengabdian Kepada Masyarakat Vol 10, No 1 (2025)
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

vMasalah adaptasi teknologi dapat dilihat dariketerbatasan literasi digital yang membuat sebagian pelakuUMKM masih kesulitan memahami serta menerapkanpenggunaan platform media digital seperti live Instagram,marketplace, dan aplikasi pemasaran teknologi lainnya. Halini mengakibatkan kurangnya optimalisasi penggunaanmedia dalam rangka meningkatkan jangkauan pasar.Kegiatan pengabdian kepada masyarakat bertujuan untukmemberikan pendampingan pemanfaatan media digital untukmeningkatkan akses pasar produk UMKM masyarakat DesaBagan Kuala Kabupaten Serdang Bedagai. Metodepelaksanaan pengabdian kepada masyarakat denganpendekatan partisipatif dan kolaboratif dengan melibatkanmasyarakat dalam semua tahap, yaitu perencanaan,pelaksanaan, dan penilaian. Mereka melakukan hal inidengan cara mengenali permasalahan, meningkatkanpemahaman, dan mendorong partisipasi masyarakat. Hasilkegiatan pengabdian kepada masyarakat dapat memberikankontribusi positif dalam meningkatkan pengetahuan sertapemahaman masyarakat sebagai pelaku UMKM di DesaBagan Kuala Kabupaten Serdang Bedagai, melalui mengenaiasal-masal tentang keberadaan UMKM. Melalui kegiatansosialisasi dan pendampingan, dapat memperkuat posisiUMKM yang dikelola masyarakat di tengah persaingan
Co-Authors Abrar Adhani Achmad Nurmandi Agung Saputra Ali Sahbana Ali, Khaidir Andi Prayogi, Muhammad Arifin Saleh Arifin Saleh Armaini, Sri Asliani, Asliani Atikah Ulayya Az Zahra, Alivia Dalimunthe, Rehana Salsabila Damayanti, Astri Darmansyah Pulungan Daulay , Syahru Ramadhan Dody Firman, Alivia Az-Zahra Effiati Juliana Hasibuan Elfi Syahri Romadhona Emelia Lestari Erlindawaty, Erlindawaty Fadhil Pahlevi Hidayat Fahada, Adjie Imam Faisal Riza, Faisal Faizal Hamzah Lubis Febriyanti, Eka Fitra Zambak, Muhammad Ginting, Gita Elsa Kurniati Br. Hadipramana, Josef Hamzah Lubis, Faizal Harisman Harisman, Harisman Hatta, Tengku Zaifach Hidayat, Fadil Pahlevi Husnah, Raudha Hasanatul Indainanto, Yofiendi Indah Irfansius Roni Darmawan Izharsyah, Jehan Ridho Jumardi Budiman Khairina, Nadhilah Khoirul Fahmi Lubis, Chalisa Audia Mohamad, Hafizal Muhammad Irfan Nasution Muhammad Said Harahap Muhammad Said Siregar Muhammad, Daffa Mujahiddin Mujahiddin Mujahiddin, Mujahiddin Mujahiddin, Mujahiddin Nasution, Khairil Azmi Novrizal, Baihaqi Septiansyah Nurhasanah Nasution Pamungkas, Yoma Bagus Prabhaswara, Muhammad Prakoso Pulungan, Darmansyah Purba, Arief Marizki Putri, Mayolla Fransiska qarin ensri hidayat, Qarin Ensri Hidayat Rahmi, Atikah Ramlan, H. Ritonga, Soritua Rizal Khadafi Rizal Khadafi, Rizal Saleh, Arifin Saputra, Sahran Sari, Rahma Atika Soraya, Rani Syahbana, Tengku Erwin Syahputri, Nazwa Ayu Syaiful Amri Saragih Thariq, Muhammad Wahyuni Wahyuni Yurisna Tanjung Zambak, Muhammad Fitra Zuhdi, Abdurrahman Zulfahmi Zulfahmi Zulfahmi Zulfahmi