Article Per Year (5 Year)
p-Index From 2021 - 2026
8.882
P-Index
This Author published in this journals
All Journal Manajemen Bisnis Kompetensi Ilmiah Manajemen Bisnis Manajemen Krida Wacana JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Studi Komunikasi Jurnal Manajemen Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Primanomics : Jurnal Ekonomi & Bisnis JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) JURNAL PENDIDIKAN TAMBUSAI EQIEN - JURNAL EKONOMI DAN BISNIS GEMA EKONOMI Journal Of Management Science (JMAS) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Manajemen Bisnis dan Kewirausahaan SIASAT Journal Journal of Social Science BUDGETING : Journal of Business, Management and Accounting Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Sekretari & Administrasi (Serasi) Jurnal Ilmu Manajemen Terapan (JIMT) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Ideguru: Jurnal Karya Ilmiah Guru International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Komitmen : Jurnal Ilmiah Manajemen International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Multidisiplin Madani (MUDIMA) Formosa Journal of Multidisciplinary Research (FJMR) MES Management Journal Journal of Social And Economics Research Journal of International Conference Proceedings Safari : Jurnal Pengabdian Masyarakat Indonesia Indonesian Research Journal on Education Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Journal of Social Science IIJSE JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Kedokteran Meditek journal of social and economic research Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi
Hery Winoto TJ
Universitas Kristen Krida Wacana
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

Published : 90 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
THE EFFECT OF HEALTH WORKERS' COMPETENCY AND BRAND IMAGE ON OUTPATIENT PATIENTS' REVISIT INTEREST MEDIATED BY PATIENT TRUST IN RHC CLINIC Only Pricilia; Hery Winoto Tj; Fushen
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.679

Abstract

Quality health services are a major factor in improving community welfare. However, in the face of increasingly tight competition, RHC Clinic faces challenges in maintaining patient repeat visit interest. This study aims to analyze the effect of health worker competence and brand image on patient repeat visit interest, both directly and through the mediation variable of patient trust. The research method used is quantitative with the Structural Equation Model (SEM) approach through the WrapPLS 8.0 tool. Data were obtained from 100 respondents who were RHC Clinic patients. The results of the study showed that health worker competence and brand image had a significant positive effect on patient trust, which ultimately increased patient repeat visit interest. Patient trust proved to be a mediating variable that strengthened the relationship between health worker competence and brand image on repeat visit interest. Thus, RHC Clinic needs to improve the quality of health workers through routine training and strengthen brand image through marketing strategies and better services in order to maintain patient loyalty.
THE INFLUENCE OF ADMINISTRATIVE SERVICES, MEDICAL SERVICES AND DRUG AVAILABILITY ON PATIENT SATISFACTION AT PUSKESMAS WAISAI RAJA AMPAT, MODERATED BY PERCEIVED SERVICE QUALITY: Lolinia Agustina Florensia; Hery Winoto Tj; Fushen
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.682

Abstract

This study aims to analyze the influence of administrative services, medical services, and drug availability on patient satisfaction, as well as the moderating role of service quality perception in these relationships. The research employs a quantitative approach with a descriptive method. The results indicate that administrative services, medical services, and drug availability significantly affect patient satisfaction. Furthermore, service quality perception strengthens the relationship between administrative services, medical services, and drug availability with patient satisfaction. These findings emphasize the importance of improving healthcare service quality to optimize patient satisfaction.
THE INFLUENCE OF SERVICE QUALITY ON PATIENT SATISFACTION IS INTERVENTED BY TRUST IN THE SEHATI PROGRAM AT DR. H. MARSIDI JUDONO TANJUNG PANDAN BELITUNG Aurora Oktabella Andini; Hery Winoto Tj; Soegeng Wahyoedi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 3 (2025): FEBRUARY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i3.685

Abstract

This study aims to analyze the effect of service quality on patient satisfaction, both directly and through the mediation of patient trust. The findings reveal that: (1) service quality has a significant positive effect on patient satisfaction, meaning that the better the hospital's service quality, the higher the level of patient satisfaction; (2) patient trust has a significant positive effect on patient satisfaction, indicating that increased patient trust will lead to higher satisfaction; (3) service quality has a significant positive effect on patient trust, meaning that improved hospital service quality will enhance patient trust; and (4) service quality significantly and positively affects patient satisfaction through the mediation of patient trust, implying that good service quality not only increases patient trust but also indirectly enhances patient satisfaction. This study emphasizes the importance of service quality and patient trust in improving patient satisfaction in hospitals.
Co-Authors ., Fushen Aini Kusniawati Amelinda, Rita Andri Martinius Andrian Andrian Angelica, Marcella Angelina Lumintang, Sheren Apriliantari, Astuti Ardi Kurniaputra Tamzil Ariawan, Ariawan Aryana, Permata Aurora Oktabella Andini Bambang Siswanto Bambang Siswanto Catalya Christina Cantika Devi Kristina Dwiyanti Putri, Rosana Efendi Efendi Eka Desy Purnama Eka Desy Purnama Ellen Priskila Erwin Paulus Ester Rita Evelyn Maurencia Felicia Melinda, Thong Ferdian Ferdian Ferryday Ferryday Fushen Fushen Fushen Fushen Fushen Fushen Fushen, Fushen Guntur Novizal Hans Harischandra Tanuraharjo Hendra Hendra Hong, Joni Husain, Muhammad Najib I Gusti Bagus Mahendra Putra Ika Gunawan Indra Kertati Insani, Kristina Dian Irene Putri Jauri Irma Rasita Gloria Barus Irwan Josephine, Jodie Karlina Karlina Kelvin Yonathan Laurentia Cindy Gani Wijaya Liedapraja, Mediana Sutopo Lolinia Agustina Florensia Melinda Rambing Kong Melitina Tecoalu Melitina Tecoalu Melitina Tecoalu Melitina Tecualu Muhammad Basri Only Pricilia Paulus, Erwin Permata Aryana Pieter Andre Puteri, Teresa Kwantoro Rampi, Chintya Natalia Riruma, Olfien Rizki Aprilia Sanchez, Carlos Y.T. Saparso Saparso Saparso Saparso Saparso Saparso Saparso Saparso Sheila Clarisa Korayan Shierli Wijaya Sianipar, Sandri Siska Sjahruddin, Herman Soegeng Wahyoedi Sonny Hadi Wijaya Sri Nani Stefanie, Nadia Cecilia Steffe Lie Steven Surachman S.A Surachman SA Surachman Surjaatmadja Susy Susy Takim Andriono Tania Larasati Tarigan, Krisnawati Tasya Amanda Teresa Kwantoro Puteri Tria Monika Dewi Triasmani, Astuti Veronica Norman Adinda Maha Veronika Irawan Victorya, Jonathan Widjaja, Daniel Wijaya, Arry Yani Puji Mustika Sari Yanto Kurniawan Yohana, Elesia Santa Yuwanda, Tonny