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All Journal Jurnal Informatika DIKSI Jurnal Sosio Ekonomika Bisnis LANTERN (Journal on English Language, Culture and Literature) Indonesian Journal of Applied Linguistics (IJAL) Jurnal Bahasa Mandarin Jurnal JSIKA International Journal of Education BAHASA DAN SASTRA Media Wisata KUKILA Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Riset Kimia Jurnal Penelitian Pendidikan Proceeding SENDI_U Journal on English as a Foreign Language (JEFL) JEES (Journal of English Educators Society) Briliant: Jurnal Riset dan Konseptual Jurnal ORTOPEDAGOGIA Edukasi Islami: Jurnal Pendidikan Islam Jurnal Nasional Pendidikan Teknik Informatika (JANAPATI) JURNAL KAJIAN TEKNIK SIPIL Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Paramasastra: Jurnal Ilmiah Bahasa Sastra dan Pembelajarannya Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Kuriositas: Media Komunikasi Sosial dan Keagamaan Jurnal Fokus Manajemen Bisnis International Journal of English and Applied Linguistics (IJEAL) ETNIK : Jurnal Ekonomi dan Teknik MOVE: Journal of Community Service and Engagement Jurnal Sistem Informasi Universitas Dinamika Indonesian Journal of EFL and Linguistics Jurnal Ilmu Sosial dan Humaniora Prosiding SNPBS (Seminar Nasional Pendidikan Biologi dan Saintek) Tamaddun International Journal of Community Service (IJCS) Seminar Nasional Ilmu Terapan JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Proceeding of International Conference on Special Education in South East Asia Region Gastronomy and Culinary Art (Gastronary) Prosiding Seminar Hukum Aktual Fakultas Hukum Universitas Islam Indonesia Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi
Budi Hermawan
Department Of English Education, Indonesia University Of Education, Indonesia
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Journal : Jurnal Sistem Informasi Universitas Dinamika

 1 
Audit Pengelolaan Layanan Teknologi Informasi Berdasarkan ITIL Pada IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya Zavier, Ahmad Faiz; Tanuwijaya, Haryanto; Hermawan, Budi
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 3, No 2 (2014)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

Abstract: IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya is part of the operational functions of the Corporate Shared Services (CSS) PT. Pertamina (Persero) in the field of Information Technology (IT). Based on the survey results of the services performed by CSS PT. Pertamina (Persero) in the business units and subsidiaries in 2012, primarily for IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya showed a gap between the perceived to the service user expectations with the value -0.73 and -0.68 in the 1st and 2nd semester of 2012. The survey results showed that the quality of IT service management is sufficient but necessary anticipatory efforts to prevent a worse condition.To identify the factors contributing to the gap between perceived services to the user expectations of IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya, it is necessary to audit the management of IT services based on ITSM standard, namely the Information Technology Infrastructure Library (ITIL). Results of IT service management audits that have been conducted show that the cause of the gap is the management has not fully ensure compliance with service management procedures established by the company. The findings and recommendations of the audit can be used to improve the operational performance of service.
Audit Pengelolaan Layanan Teknologi Informasi Berdasarkan ITIL Pada IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya Ahmad Faiz Zavier; Haryanto Tanuwijaya; Budi Hermawan
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 3, No 2 (2014)
Publisher : Jurnal Sistem Informasi Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: IT Marketing & Trading (M&T) PT. Pertamina (Persero) Marketing Operation Region V Surabaya is part of the operational functions of the Corporate Shared Services (CSS) PT. Pertamina (Persero) in the field of Information Technology (IT). Based on the survey results of the services performed by CSS PT. Pertamina (Persero) in the business units and subsidiaries in 2012, primarily for IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya showed a gap between the perceived to the service user expectations with the value -0.73 and -0.68 in the 1st and 2nd semester of 2012. The survey results showed that the quality of IT service management is sufficient but necessary anticipatory efforts to prevent a worse condition.To identify the factors contributing to the gap between perceived services to the user expectations of IT M&T PT. Pertamina (Persero) Marketing Operation Region V Surabaya, it is necessary to audit the management of IT services based on ITSM standard, namely the Information Technology Infrastructure Library (ITIL). Results of IT service management audits that have been conducted show that the cause of the gap is the management has not fully ensure compliance with service management procedures established by the company. The findings and recommendations of the audit can be used to improve the operational performance of service.
Co-Authors - Darmanto . Edison . Triono A.A. Ketut Agung Cahyawan W Abdurrahman Faris Indriya Himawan Aceng Ruhendi Syaifullah Achmad Hufad Ade Septemuryanto, Syaiful Adi Wijaya Agus Prayitno Ahmad Bukhori Muslim Ahmad Faiz Zavier ahmad yani Ahmadi F, Yusep Ali Hasan Amruddin Andi Shufiyah Qulub Arfian Suryasuciramdhan Ari, Dessanti Putri Sekti Ariani, Angela Baharuddin Baharuddin Bahrudin Bahrudin Carolina, Yescylind Darmanto ., Darmanto Darmanto Darmanto Darmanto Darmanto Darmanto, D Dedi Koswara Dedi Triyanto Dedy Istanto Dhimas Tribuana Dhini Aulia Didi Sukyadi Eman Suherman Endang Rochyadi, Endang Endang Setyawati Eri Kurniawan Ernie D. Ayu Imperiani Fakbua, Nidanuch Farel Kyla Riswanda Farida Hidayati Farida Isroani Fatimatuzahra, Ana Fatimatuzzahra, Ana Galihkusumah, A.H. Gandana, Isti Greselda, Evelyne Gruzynski, Chelsea Gunawan, Meliza Anggreyani Gustine, Gin Gin Hanafi, Hanik Mutmainah Haryanto Tanuwijaya Hidayat, Raden Aulia Utami Inas Affazul Muna Kusumaningrum, Ayu Lenny Endang Lusiani Giarto Mahardika Zifana Maria Apriana Maulya Arfi Michelle Gunawan, Michelle Mohammad Andi Hakim, Mohammad Andi Mohammad Arif Taboer Muhammad Fadhil Muniroh, R. Dian Muslima, Alfia Tawaffani Noerkhasanah Lia Novesar Jamarun Novia Trisanti Nugroho, Setyo Prasiyono Ong Peter Leonardo Ong Peter Leonardo Parmawati*, Parmawati Pradinata, Zuleika Masyita Pratama, Bayu Indra Puri Swastika Gusti Krisna Dewi Rael Astillero, Marlon Rahim, L. M. Asy'ari Rahma Wahdiniwaty Rahmawati, Tessa Yulia Hilda Rahyono, F.X Rakhmawati, Susi S Ratnawati, Andayani Richard A Noske Richard A Noske Riesky Rina Maryanti Rizky Arian Maulana Sabila, Nourma Fitria Safrina, Rd Setiawan, Rakha Hafizh Setya Jayanti, Anggun Si Yusuf Al Hafiz Sri Setyarini Sukardi Sukardi Sunardi Sunardi Susi S. Rakhmawati Syafei, M. Yani Syukri Arief Taboer, Mohamamd Arief Tri Wahyu Kuningsih, Tri Wahyu Ujang Nurjaman, Ujang Umi Narimawati Umiyati, Hesti Virginia, Emily Wawan Gunawan Wawan Gunawan Wawan Gunawan Whardani, Kristina Whardani Winoto, Shirley Widjaya Witara, I Made Yanty Wirza Yulius Hari Yuliyanto, Gunawan Yusma Damayanti Zulhanderi Zulhanderi