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<![CDATA[Pengaruh Toleransi Ambiguitas dan Keadilan Organisasi terhadap Komitmen Perubahan Organisasi (Studi Restrukturisasi Organisasi pada Pemerintah Provinsi Papua) ]]>
<![CDATA[Manansang, Rivo]]>;
<![CDATA[Zain, Djumilah]]>;
<![CDATA[T, Armanu]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 9 No. 4 (2011) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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<![CDATA[This study investigated the effect of ambiguity tolerance and organizational of justice toward the organizational change commitment mediated by confidence of change's recipient and the employee's Cynical Attitude. This research was applied in the environment of Papua Provincial Government, in implementing organizational change strategies through restrukturisai, to achieve successful organizational change objectives. The sources of data in this study are primary and secondary data. The population of this study are civil servants who occupy the structural position of echelon IV and III, which found as many as 184 people as the research sample. The analytical method used is Structural Equation Modeling (SEM), The results showed that tolerance of ambiguity and organizational justice simultaneously through conviction of employees to accept change and cynicism will affect employees' commitment to organizational change efforts. The confidence of employees' to accept changes in the organization of the employees is high. These degrees will provide a direct impact on low cynicism, and provide an indirect positive impact significantly on the commitment of organizational change.]]>
<![CDATA[INCREASE CUSTOMER AFFECTION: FOCUSING ON JUSTICE PERCEPTION EFFECT TO THE LOYALTY ]]>
<![CDATA[Pramono, Aditya]]>;
<![CDATA[Rahayu, Mintarti]]>;
<![CDATA[Hadiwidjojo, Djumilah]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 19 No. 4 (2021) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2021.019.04.14
<![CDATA[This research was aimed to determine the direct and indirect effect of justice perception, which would be analyzed in this research and based on three dimensions as distributive justice, interactional justice, and procedural justice to the customer affection and loyalty of patients in Xxx Hospital Malang. The research population covered the patients or families who have complained about service failure in the hospital. This data was based on the data from the public relation of Xxx Hospital Malang in 2018. The total sample was 232 respondents who had been selected through the saturated sampling method. The data was analyzed through the Partial Least Square PLS technique in SmartPLS 3.0 program application. The research finding indicated that distributive justice did not significantly affect customer affection from the three construct dimensions of justice perception. In contrast, the interactional justice and procedural justice affected positively and significantly the customer affection, and then the customer affection affected positively and significantly patient loyalty. This result showed that the higher interactional justice and procedural justice of patients would determine the higher customer affection of patients to Xxx Hospital Malang. The higher customer affection would determine the higher patient loyalty. For further research is recommended to re-explore the research variables that might affect the customer affection and loyalty directly on similar research objects or other hospitals, for instance, customer satisfaction, revisit intention, WOM, and other aspects. The next researches should also be done by developing the research model and using samples with different characteristics. ]]>
<![CDATA[Model Pemilihan Rekanan Strategis Penyedia Peralatan Pabrik Gula dengan Penerapan Metode Fuzzy dan Analytical Network Process (Studi di PT Kebon Agung, Surabaya) ]]>
<![CDATA[Basuki, Dwi Tjahjono]]>;
<![CDATA[Rahayu, Mintarti]]>;
<![CDATA[Sumiati, Sumiati]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 6 No. 2 (2008) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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<![CDATA[The Government of Indonesia through its policies motivate national sugar industry for revitalization in order to increase efficiency and industrial productivity due to competition. Follow and support Government policies, PT Kebon Agung expand capacity of its sugar factories. The expand of production capacity explain in a program named PPKA (Program Pengembangan PT Kebon Agung) which has time from 2005 until 2011. In this time the company has bought many machines and equipments for process production. Strategic Supplier selection of machine and production equipment is not easy and has highly risk, cause if failure happen it will be harm competitive advantage in the future. This study provide a model for strategic supplier selection of equipment sugar factory which is mill. This model use Fuzzy and Analytical Network Process Methods. For the criteria this study refer Diksons vendor selection criteria and Hierarchical approach to choice of technologies. Result of this study appointed PT Barata Indonesia as the top rank and the list of rank important criteria is easy to maintenance, material, availability spare part. repair service, complain procedures and otomatization.]]>
<![CDATA[UTILITARIAN SHOPPING VALUE AND HEDONIC SHOPPING VALUE TO IMPROVE CUSTOMER SATISFACTION AND REPURCHASE INTENTION ON E-COMMERCE BUSINESS ]]>
<![CDATA[Andriani, Nova]]>;
<![CDATA[Mugiono, Mugiono]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 19 No. 1 (2021) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2021.019.01.15
<![CDATA[This study aims to examine and analyze the relationships between motivation shopping value, repurchase intention, and customer satisfaction on Lazada Indonesia's ecommerce consumers in Malang City. The population of this research is Lazada Indonesia consumers who are of productive age (19-34 years old) in Malang City and the number of samples obtained following the research criteria is 100 correspondents. Sample selection is done by the non-probability sampling technique with the purposive sampling method. The research instrument used was a questionnaire that was analyzed using smartPLS 2.0 software. The results of this study indicate that utilitarian shopping value and hedonic shopping value have a direct effect on customer satisfaction and repurchase intention. Meanwhile, indirectly hedonic shopping value did not affect repurchase intention through customer satisfaction.]]>
<![CDATA[EFFECT OF ENTREPRENEURSHIP ORIENTATION AND MARKET ORIENTATION ON MARKETING PERFORMANCE THROUGH COMPETITIVE ADVANTAGE ]]>
<![CDATA[Fatikha, Cindera]]>;
<![CDATA[Rahayu, Mintarti]]>;
<![CDATA[Sumiati, Sumiati]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 19 No. 2 (2021) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2021.019.02.20
<![CDATA[This study aims to analyze the effect of entrepreneurial orientation, market orientation, and competitive advantage on marketing performance; test the effect entrepreneurial orientation and market orientation towards marketing performance are mediated by competitive advantage. The sample in this study was 132 owners from a population of 463 SMEs owners of Tempe chips. The sampling technique in this study used purposive sampling. Data analysis techniques using Partial Least Squares (PLS). The results showed that entrepreneurial orientation had a direct positive effect on marketing performance; market orientation has a direct positive effect on marketing performance; entrepreneurial orientation has a direct positive effect on competitive advantage; market orientation has a direct positive effect on competitive advantage; competitive advantage has a direct positive effect on marketing performance; entrepreneurial orientation has a positive effect on marketing performance through competitive advantage; Market orientation has a positive effect on marketing performance through competitive advantage. Competitive advantage acts as a partial mediating variable.]]>
<![CDATA[PERCEIVED EXTERNAL PRESTIGE ON DEVIANT WORKPLACE BEHAVIOR WITH MEDIATION OF JOB SATISFACTION AND ORGANIZATIONAL COMMITMENT ]]>
<![CDATA[Pratiwi, Ita Wahyu]]>;
<![CDATA[Armanu, Armanu]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 20 No. 3 (2022) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2022.020.03.16
<![CDATA[This study focuses on perceived external prestige in reducing deviant workplace behavior by mediating job satisfaction and organizational commitment. This study aimed to determine and analyze the effect of perceived external prestige on deviant workplace behavior, either directly or indirectly, through the mediation of job satisfaction and organizational commitment. This study used saturated sampling. The sample used in this study is the civil servant of the Regional Government of Kediri Regency, East Java, especially the Regional Apparatus Organizations. Three Regional Apparatus Organizations are the Regional Personnel Agency, the Department of Transportation, and the Region Financial and Asset Management Agency, with a sample of 117 civil servants. The analytical method used is a causal study. Data were analyzed and processed using PLS-SEM statistical programming to evaluate the outer and inner structure of the model. The results reveal that perceived external prestige negatively and significantly affects deviant workplace behavior. The results of the mediation test show that job satisfaction and organizational commitment partially mediate the effect of perceived external prestige on deviant workplace behavior. Subsequent research studies will yield different results in another industry or region. Further research can conduct thorough research on all Regional Apparatus Organizations to obtain comprehensive research results, and systematic sampling techniques can be used to avoid cognitive bias from respondents.]]>
<![CDATA[Keputusan Investasi, Keputusan Pendanaan dan Kebijakan Deviden: Pengaruhnya terhadap Nilai Perusahaan (Studi pada Sektor Properti dan Real Estate di Bursa Efek Indonesia) ]]>
<![CDATA[Efni, Yulia]]>;
<![CDATA[Hadiwijoyo, Djumilah]]>;
<![CDATA[Salim, Ubud]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 10 No. 1 (2012) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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<![CDATA[Hasil studi empirik tentang pengaruh tiga keputusan keuangan utama yaitu keputusan investasi, keputusan pendanaan, dan kebijakan deviden terhadap nilai perusahaan belum konsisten. Ketidak konsisten hasil ditengarai ada kaitannya dengan variabel resiko sebagai mediator antara ketiga keputusan dengan nilai perusahaan; Namun penelitian secara terpadu belum ditemukan. Tujuan penelitian ini untuk: mengidentifikasi dan mengukur kontribusi pengaruh keputusan investasi, keputusan pendanaan dan kebijakan deviden yang dimediasi oleh resiko pada sektor properti dan real estat di Bursa Efek Indonesia. Dengan pendekatan analisis jalur diperoleh beberapa temuan yang penting yaitu keputusan investasi berpengaruh terhadap nilai perusahaan namun tidak berpengaruh terhadap resiko perusahaan, Keputusan pendanaan hanya berpengaruh terhadap nilai perusahaan bila keputusan pendanaan mampu menurunkan resiko perusahaan (resiko bisnis, resiko keuangan dan resiko pasar). Kebijakkan deviden tidak berpengaruh terhadap nilai perusahaan,baik secara langsung maupun melalui resiko perusahaan. Ini menunjukkan bahwa variabel resiko hanya memediasi keputusan pendanaan. Dari ketiga macam keputusan tersebut ternyata keputusan investasi memberikan kontribusi paling utama pada nilai perusahaan.]]>
<![CDATA[STRATEGIES FOR SUCCESSFUL FAMILY-OWNED BUSINESS ]]>
<![CDATA[Zaki, Achmad]]>;
<![CDATA[Rahayu, Mintarti]]>;
<![CDATA[Susilowati, Christin]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 16 No. 2 (2018) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2018.016.02.04
<![CDATA[This study aimed at explaining the strategies of success in running family-owned enterprise to enable the next generation to develop the company which had been established by previous generations. This was a qualitative research with a case study approach conducted on military equipment business inTulungagung Regency. The results of this study indicated that the strategies of success in family-owned companies were through the process of selection of candidates for the next generation of the company and handing over all power to the elected candidates. Conflicts emerged inside the process of selection or determination of business leaders but through meetings orde liberation with all members of the second generation and produced an agreement that three of the six children of the family went into the organizational structure to manage the business. While the other three children set up their own business, however, the three children were still related to the development of family companies.]]>
<![CDATA[ANTECEDENTS OF RETAILER TRUST ON SUPPLIER TO CREATE LONG TERM RELATIONSHIP ]]>
<![CDATA[Sulistyorini, Ery]]>;
<![CDATA[Irawanto, Dodi Wirawan]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 16 No. 3 (2018) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2018.016.03.02
<![CDATA[This research aims to reveal the role of communication, satisfaction, and commitment as the antecedents of trust; also, this research observes the role of trust in the long-term relationship.Data collection is done through questionnaire distribution. The questionnaire is sent to 80 owners/managers of laptop retail stores in Malang city. The respondents are chosen using purposive sampling technique. Data analysis technique this research using path analysis. The result indicates that communication, satisfaction, and commitment influence trust; next, trust affects the long-term relationship. Communication has the most significant effect on trust compared to commitment and satisfaction. This finding is expected to be able to help the retailers in maintaining the long-term relationship with their supplier by considering the relationship between trust and communication as well as satisfaction and commitment with their supplier.]]>
<![CDATA[PATERNALISTIC LEADERSHIP ON GEN-Y EMPLOYEES'TURNOVER INTENTIONS WITH MOTIVATION AND SATISFACTION AS A MEDIATOR ]]>
<![CDATA[Nurcahyanto, Didik]]>;
<![CDATA[Rofiaty, Rofiaty]]>;
<![CDATA[Rahayu, Mintarti]]>
<![CDATA[ Jurnal Aplikasi Manajemen Vol. 16 No. 4 (2018) ]]>
Publisher : <![CDATA[Universitas Brawijaya, Indonesia ]]>
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DOI: 10.21776/ub.jam.2018.016.04.08
<![CDATA[This study examines the effect of paternalistic leadership on Gen-Y employees'turnover intentions, mediated by motivation and satisfaction. The research used 186 samples of Gen-Y employees from BCA Regional Office, Malang as respondents. Research data were obtained through questionnaires and analyzed through SmartPLS. The results indicate that paternalistic leadership affects Gen-Yemployees'turnover intentions through satisfaction.Mediation effect of motivation is not found in the influence of paternalistic leadership on turnover intention.The implementation of paternalistic leadership cannot keep turnover rate low, but only to help.]]>
