Article Per Year (5 Year)
p-Index From 2021 - 2026
7.012
P-Index
This Author published in this journals
All Journal Jurnal Kedokteran Brawijaya Journal of Indonesian Tourism and Development Studies Jurnal Ilmu Komunikasi Wacana, Jurnal Sosial dan Humaniora Jurnal Pembangunan dan Alam Lestari Interaktif: Jurnal Ilmu-Ilmu Sosial KEMBARA Komunikator Nomosleca Jurnal IUS (Kajian Hukum dan Keadilan) JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Studi Komunikasi ARISTO PRofesi Humas Wikrama Parahita : Jurnal Pengabdian Masyarakat Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) JURNAL KOMUNIKATIO SANGKEP: Jurnal Kajian Sosial Keagamaan Sospol : Jurnal Sosial Politik MEDIAKOM: Jurnal Ilmu Komunikasi LINIMASA: JURNAL ILMU KOMUNIKASI Tuturlogi: Journal of Southeast Asian Communication Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) International Journal of Science and Society (IJSOC) Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Netnografi Komunikasi ENDLESS : International Journal of Future Studies INJECT Interdisciplinary Journal of Communication
Maulina Pia Wulandari
Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Public Health Social Sciences Transportation Other

Published : 62 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 62 Documents
Search

 3   4   5   6   7 
Implementing dialogic communication for complaint management in Malang Private Hospital, Indonesia Arizona, Yohana Kartika; Wulandari, Maulina Pia
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11192

Abstract

Persistent increases in patient complaints in private hospitals indicate a structural gap in how complaint management systems integrate dialogic communication principles in practice. This mixed-method study examined the implementation of a dialogic communication framework in managing patient complaints at a private hospital in Malang, Indonesia. This study particularly focused on how the current complaint system reflects the principles of mutuality, transparency, and organisational commitment. This study integrated in-depth interviews with key stakeholders and a quantitative analysis of 605 patient complaints. The findings indicate a fractured dialogue that demonstrates a substantial gap between the procedurally and performatively responsive complaint system and its actual capacity for genuine dialogic communication. This management misconduct is rooted in systemic fragmentation, sectoral ego, and an organisational unwillingness to embrace the risk of transparency. Ultimately, this study proposes the Integrated Public Service Communication Flow model, designed to shift the organisational culture from a reactive and monologic approach to a proactive, relational, and genuinely dialogic. This proposed model accentuates a concrete framework for rebuilding patient trust by embedding mutuality and commitment into the hospital operations.
Disaster Communication Governance at Yogyakarta International Airport Achmad Rizki Arrajabi; Maulina Pia Wulandari; Yuyun Agus Riani
INJECT (Interdisciplinary Journal of Communication) Vol. 11 No. 2 (2026)
Publisher : FAKULTAS DAKWAH UIN SALATIGA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/inject.v11i2.7005

Abstract

Public relations in high-risk infrastructure is not limited to media relations or message dissemination, but also includes stakeholder coordination, meaning alignment, and public trust maintenance during a crisis. This study reframes airport disaster communication as a strategic public relations practice by examining how stakeholder coordination is designed, enacted, and strengthened at Yogyakarta International Airport. Using a qualitative case study approach, data were collected through in-depth interviews, limited observation, and strategic document analysis involving airport authorities, operational units, and disaster-related external stakeholders. Guided by Stakeholder Management Theory and a strategic public relations perspective, the findings show that crisis coordination emerges through negotiated authority, layered information flows, frontline empathetic communication, and simulation-based institutional learning. Formal documents such as standard operating procedures and disaster management plans provide a basic structure, yet their effectiveness depends on cross-unit information synchronization and the capacity to translate technical risk into credible public messages. The study contributes to public relations scholarship by demonstrating that crisis communication in critical infrastructure functions as communicative governance that links stakeholder engagement, organization-public relationships, legitimacy, and adaptive resilience.
Co-Authors Abdillah, Muzakky Achmad Rizki Arrajabi Akhmad Muwafik Saleh Amalia Fibrianty Amanda, Fakhirah Anang Sujoko Andi Afrilliya Ani Angela Ervina Ansahnarmi, Annisa Antoni Antoni Antoni Antoni Argyanti, Talitha Arizona, Yohana Kartika Arsih Amalia Chandra Permata Azizah Des Derivanti Bambang Dwi Prasetyo Bambang Dwi Prasetyo Bambang Dwi Prasetyo Chusnul Chotimah Chusnul Chotimah Cinta Manda Roudhotun Daffa Yudhistira Damayanti, Liliannisa Darmawati, Surya Ervina, Angela Fairuza Arindra Fajaria Menur Widowati Fakhirah Amanda Fitri H Oktaviani Fitria Avicenna Habibi Za’idatul Ma’muriyah Husnu, Lalu Nurcholis Imon Dwi Budi Ajianto Imon Dwi Budi Ajianto, Imon Dwi Budi Indri Wisudawati Patiung Isni Tri Lestari Istikhana Nurulhuda Ivan Bimantoro Wachid Jukiabtari, Serly Novita Juliantari, Serly Novita Lalu Nurcholis Husnu Layna, Nadia Luitsa Leonard Davinci Elain Koten M. Andy Bagus Izzulhaq Mahanani, Sasanti Putri Maharina Novia Zahro Moch. Adi Surahman Mohammad Annur Tri Putra Muhammad Daffa Putra Mahmudi Muhammad Syukron Anshori Muwafik Saleh, Akhmad Nia Miftakhul Jannah Nikmatus Sholikah Novita Anggraini Nurlaily Romadhoni Nurzila Fadilah Putri Prasetya, Bambang Dwi Prihantoro, Danang Mandala Putra, Mohammad Annur Tri Rachmat Kriyantono Rachmat Kriyantono Rachmat Kriyantono Rachmat Kriyantono Rahayu, Winda Dewi Retnaningrum, Stevany Eryna Reza Nugraha, Reza Reza Safitri Reza Safitri Ridy Sulhana Sahawi Rizki Bimo Santoso Roudhotun, Cinta Manda Saffanah Fajar Kurniawan Safira Aqmarina Putri Isnaini Sahawi, Ridy Sulhana Salsabila, Laluna Santoso, Rizki Bimo Sari, Diaz Sasela, Mirel Imelda Sasella, Mirel Imelda Sharipudin , Mohamad-Noor Salehhuddin Situmorang, Benita Stevany Eryna Retnaningrum Sujoko, Anang Surya Darmawati Suryadi Syahri, Moch. Syaiful Azhary Sylvatri, Hapsari Dian Taqi, Naila Tri Suharto Wachid, Ivan Bimantoro Yassaroh, Lora Sabila Yuarko, Nike Virgawati Yuyun Agus Riani Zahro, Maharina Novia Zuhri, Mochamad Fernanda Abuzar Zulkarnain Nasution Zulkarnain Nasution Zulkarnain Nasution Zulkarnain Zulkarnain