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The Effect of Marketing Mix on Patient Loyalty: Study at Dental and Oral Hospital in Wetlands Ika Kusuma Wardani; Rosihan Adhani; Fatimah Maulideya; Fatma Kirana
Malahayati Nursing Journal Vol 6, No 1 (2024): Volume 6 Nomor 1 2024
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i1.11477

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ABSTRACT Based preeliminary research survey, more than 50% of patients in RSGM Gusti Hasan Aman were integration patients. The purpose is other cluster patients such as patients who come to the polyclinic and also specialist patients will also increase significantly such as visits by integration patients, and they will become loyal patients to the hospital. The aims of this study is to analyze the effect of marketing mix on patient loyalty. This study uses a type of analytic observational research. The research design used was cross sectional. The population in this study were all patients who had been outpatient at RSGM Gusti Hasan Aman. The number of samples in this study were 67 patients consisting of general patients and BPJS patients. The sampling technique used is a non-probability sampling technique, namely purposive sampling. The instrument used in this research is a questionnaire. Most of the respondents are loyal, have a good perception of the service. The results stated price (p value = 0.555), place (p value = 0.906) and promotion (0.818) had no significant effect on general patient loyalty. Meanwhile, product (p value = 0.035), people (p value = 0.012), process (p value = 0.020), and physical evidence (p value = 0.035) have a partially significant effect on patient loyalty. Conclusion: Marketing mix has an effect of 55.6% on general patient loyalty and BPJS at the Gusti Hasan Aman Dental and Oral Hospital. The rest is influenced by other factors. Keywords: Marketing Mix, Patient Loyalty, Wetlands, Public Patients, BPJS
The Relationship of Age, Gender, and Socio-Economic Factors with Patients Anxiety Levels (A Review of Early Adult Patients at the Gusti Hasan Aman Oral and Dental Hospital, Banjarmasin) Fatma Kirana; Ika Kusuma Wardani; Renie Kumala Dewi; Rahmad Arifin; Isnur Hatta
Malahayati Nursing Journal Vol 6, No 12 (2024): Volume 6 Nomor 12 (2024)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v6i12.14547

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ABSTRACT The definition of dental anxiety is fear of dental procedures. The prevalence of dental anxiety was found to range from 5.7% to 20.2% across all age groups and was closely related to sociodemographic factors such as age, gender, and socioeconomic status. For patients between the ages of 18 and 40, dental anxiety can be the result of traumatic formative experiences involving dental and oral care. To analyze the relationship of sociodemographic factors which include age, gender, and socioeconomic the level of patient anxiety about treatment at the dentist based on early adulthood at RSGM Gusti Hasan Aman Banjarmasin, South Kalimantan. The investigation employed a cross-sectional, analytic observational design. According to the research criteria, the sample size was calculated using the correlative analytic formula, which yielded 85 respondents. This study utilized the Kleinknecht DFS (Dental Fear Survey) to assess the anxiety level of early adult patients in the field of dental care. This questionnaire consists of 20 questions grouped into three dimensions: avoidance of dental appointments, patient's physiological reactions, and stimulation of specific dental anxiety. There is a correlation between sociodemographic factors and dental anxiety at the Gusti Hasan Aman General Hospital in Banjarmasin, as demonstrated by a significance level of 0.05 for the Spearman test.  Sociodemographic factors which include age, gender, and socio-economic relationship with the level of dental care anxiety in early adult patients. Keywords: Dental Anxiety, Sociodemography, Early Adulthood, Gender, Socieconomic
Hubungan Tingkat Pengetahuan dan Perilaku Perawat dalam Pencegahan Phlebitis di Rumah Sakit Wardani, Ika Kusuma; Sianturi, Sondang Ratnauli
Jurnal Pendidikan Tambusai Vol. 10 No. 1 (2026)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v10i1.37718

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Phlebitis merupakan salah satu Healthcare Associated Infections (HAIs) yang sering dialami oleh pasien rawat inap, phlebitis merupakan infeksi atau peradangan pada pembuluh darah vena yang disebabkan oleh kateter vena ataupun iritasi kimiawi zat adiktif dan obat-obatan yang diberikan sebagai perawatan dirumah sakit atau fasilitas pelayanan kesehatan. Untuk menghindari terjadinya phlebitis, perawat perlu meningkatkan pengetahuan tentang terapi intravena, melakukan cuci tangan sebelum maupun sesudah tindakan pemasangan infus serta memperhatikan pergerakan konektor infus, lokasi penusukan infus, pencampuran obat-obatan antibiotik. Penelitian ini bertujuan untuk mengetahui hubungan tingkat pengetahuan dengan perilaku perawat dalam pencegahan phlebitis. Desain penelitian deskriptif korelasional dengan pendekatan Cross-Sectional. Sampel penelitian adalah perawat di unit rawat inap RS X sebanyak 79 responden. Terdapat hubungan antara pengetahuan dengan perilaku perawat dalam pencegahan phlebitis didapatkan nilai p-value yang dihasilkan dari analisis (0.022). Saran : Peneliti menyarankan agar perawat meningkatkan pengetahuan dan perilaku dalam meningkatkan praktik pencegahan phlebitis dengan mengikuti pelatihan ataupun seminar khusus yang terfokus pada phlebitis dan pencegahannya.
ARTIFICIAL INTELLIGENCE IN DENTAL HEALTH EDUCATION: INNOVATIVE SOLUTION FOR MAINTAINING DENTAL AND ORAL HEALTH Ika Kusuma Wardani; Endah Sekar Palupi; Renie Kumala Dewi; Deby Kania Tri Putri; Rosihan Adhani; Arini Rusyda; Wianda Dewi Puspitasari; Greace Natalia Br Tarigan; A’yan Sabitah
Jurnal Layanan Masyarakat (Journal of Public Services) Vol. 10 No. 1 (2026): JURNAL LAYANAN MASYARAKAT
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Oral health issues remain a significant public health issue in Indonesia, particularly in Barito Kuala Regency, South Kalimantan, where the prevalence of dental and oral health problems reaches 68.66%. Limited knowledge has been identified as a key contributing factor to the high prevalence of dental and oral health problems, particularly among school-aged children.This community service project aims to improve the oral health knowledge of students at MTsN 1 Barito Kuala through educational interventions using artificial intelligence (AI)-based animated video media. The activities were carried out systematically, starting from coordination with the school, student recruitment, distribution of informed consent, filling out a pre-test questionnaire, implementing the intervention, and post-intervention evaluation and data analysis. A total of 50 students participated in this activity. The pre-test results showed that 96% of students had a high level of knowledge, which increased to 98% after the intervention. The Wilcoxon test showed a significant difference (p<0.05) between the results before and after the counseling. The AI-based animated video media proved effective in improving student knowledge because it combines audio-visual elements that are appropriate for the digital learning style of today's generation. This intervention was also supported by the role of families, especially housewives, who contributed to instilling healthy dental habits. This program has the potential for sustainability through the distribution of videos on social media and the use of educational posters. The use of AI in dental health education in schools has proven to be an innovative and adaptive solution for increasing awareness and behaviors related to maintaining oral health from an early age.
PEMANFAATAN CANGKANG PUPA BLACK SOLDIER FLY (BSF) SEBAGAI KITOSAN PADA PRODUKSI HANDSANITIZER Renie Dewi; Rizki Nur Analita; Isyana Erlita; Zakiah Husada Noor; Siti Musrifatuttazkiyah; Mohammad Rudi Febrissa; Ika Kusuma Wardani; Irham Taufiqurrahman
Jurnal Sinergitas PKM & CSR Vol. 8 No. 1 (2023): October
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/jspc.v8i1.7783

Abstract

Masyarakat di wilayah sekitar sungai Barito Kuala sebagian besar menjadikan air sungai sebagai sarana keperluan pemanfaatan air pada kehidupan sehari-hari salah satunya mencuci tangan. Tangan merupakan bagian tubuh yang sering kali berinteraksi sehingga dapat menjadi media penyebaran bakteri dan virus. Penggunaan cairan handsanitizer yang dapat digunakan oleh masyarakat pinggiran sungai Barito Kuala dapat digunakan sebagai alat sterilisasi tangan agar terhindar dari wabah penyakit yang disebabkan bakteri Escherichia coli dan Staphylococcus aureus. Kitosan merupakan polisakarida alami nontoxic, biodegradable dan biocompatible. Kitosan memiliki sifat antibakteri yang dapat menghambat pertumbuhan bakteri patogen termasuk bakteri Gram-positif dan Gram-negatif. Tujuan. Melatih pembudidaya BSF yang bekerjasma dengan CV Larvanesia Kalimantan Selatan dan guru sekolah Adiwiyata di Banjarmasin untuk membuat handsanitizer dari bahan limbah cangkang pupa BSF sebagai mitra. Metode. Pertama-tama memberikan materi tentang pemanfaatan limbah cangkang pupa BSF dibidang kesehatan kepada mitra kemudian mempersiapkan bahan dasar pembuatan handsanitizer yaitu kitosan cangkang pupa BSF yang sudah dilakukan tes uji antibakteri. Tahap berikutnya bersama mitra membuat handsanitizer agar dapat diproduksi dan dikomersialkan dikemudian hari. Hasil. Terdapat peningkatan pengetahuan mengenai pemfaatan limbah cangkang pupa BSF di bidang kesehatan dan meningkatkan keterampilan mitra tentang cara pembuatan handsanitizer untuk kesehatan.
Co-Authors Ade Putri Pratiwi Agung Satria Wardhana Aida Yanti Amalda Ayu Utami Hasibuan Ambika Kurnia Mustikawati Andhani, Destian Andi Istiqomah Anugrah Qatrunnada Hakim Arifin, Rahmad Arini Rusyda Asmik Ara, M. Rizky Nuari Aspriyanto, Didit Aulia Azizah Aulia Rahimah A’yan Sabitah Bayu Indra Sukmana Beta Widya Oktiani Beta Widya Oktiani Deby Kania Tri Putri Dewi Nurdiana Dewi, Renie Dewi, Renie Kumala Diana Wibowo Dwi Indah Syaputri Dwi Kurniawan, Fajar Kusuma Eka Dwita Natasya Fitri Siregar Endah Sekar Palupi Erika Norfitriah Erika Norfitriah Erika Norfitriah Eva Nor Jennah Fatimah Maulideya Fatimah Maulideya Fatma Kirana Fatma Kirana Fatma Kirana Fennita Himawan Fitrian, Muhammad Soni Garcia, Aprilia Greace Natalia Br Tarigan Greace Natalia Br Tarigan Hamdani, Riky Hapizah, Elvina Hatta, Isnur Hilyatul Auliya Huda Ainani Husada Noor, Zakiah I Made Yudha Dharmawan I Wayan Arya Krishnawan Firdaus Ichrom Nahzi, Muhammad Yanuar Irham Taufiqurrahman Irnamanda D.H., Irnamanda Istiqamah, Andi Isyana Erlita Jamilatun Nisa Lawrencia Constantika Maulideya, Fatimah Melisa Budipramana, Melisa Miftakhu Rizkiyah Mohammad Rudi Febrissa Muhammad Arfah Akbar Muhammad Arya Danendra Muhammad Haikal Mulyatim Koeswo Musrifatuttazkiyah, Siti Nadia Febrila Putri Nida, Raihatun Nor Helma Warni Novarina Haryanti Nuril Atqiya Nurrahman, Tri Nurul Fitriyani Dewi Oktiani, Beta Widya Panjaitan, Fransiska Uli Arta Putri, Farah Aida Rahmad Arifin Rahmad Arifin Renie Dewi Renie Kumala Dewi Renie Kumala Dewi Rindang Fitria Ulfa Riska Eddela Rizki Nur Analita Rizky Tania Shafira Afifa Zulkarnain Rosihan Adhani Rosihan Adhani Rosihan Adhani, Rosihan Rudi Febrissa, Mohammad Salsabila Muhtar Sari, Galuh Dwinta Sarifah, Norlaila Setyawardhana, Raden Harry Dharmawan Sherli Diana Sinaga, Gloria Meyana Siti Musrifatuttazkiyah Sity Noormazidah Sondang Ratnauli Sianturi Sonia Dewi Maharani Suhadi Suhadi Tri Putri, Deby Kania Tri Wahyu Sarwiyata Utami, Juliyatin Putri Wianda Dewi Puspitasari Widodo Widodo Widya Elisabeth Silalahi Winda Aulia Putri Yanuar Agung Priambodo Yusfarani, Mirza Fitria Zakiah Husada Noor