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All Journal JAM : Jurnal Aplikasi Manajemen JURNAL SOSIAL HUMANIORA (JSH) Jurnal Manajemen Kesehatan Indonesia Syntax Literate: Jurnal Ilmiah Indonesia Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) MATAPPA: Jurnal Pengabdian Kepada Masyarakat Alignment: Journal of Administration and Educational Management Sukma: Jurnal Pendidikan Jurnal Manajemen Creative Research Management Journal Enrichment : Journal of Management Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Environmental, Sustainability, and Social Science Daengku: Journal of Humanities and Social Sciences Innovation Milestone: Journal of Strategic Management Feedforward: Journal of Human Resource Jurnal Ekonomi Jurnal Info Sains : Informatika dan Sains Transekonomika : Akuntansi, Bisnis dan Keuangan Indonesian Marketing Journal Proceeding National Conference Business, Management, and Accounting (NCBMA) Inkubis: Jurnal Ekonomi dan Bisnis International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Journal of Economics and Management Scienties Proceeding of International Conference on Entrepreneurship (IConEnt) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Jurnal Penelitian Pendidikan Indonesia Sukma: Jurnal Pendidikan Jurnal Widya Medika
Yohana F. Cahya Palupi Meilani
Business School, Fakultas Ekonomi Dan Bisnis, Universitas Pelita Harapan, Tangerang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Social Sciences Other

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Keadilan Organisasional, Trust, dan Komitmen Organisasional Berpengaruh Terhadap Organizational Citizenship Behavior pada Karyawan PT Boga Inti [Organizational Justice, Trust and Organizational Commitment Affecting Organizational Citizenship Behavior of Employees of PT Boga Inti] Harianto, Teh; Meilani, Yohana F. Cahya Palupi
Feedforward: Journal of Human Resource Vol. 3 No. 1: April 2023
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v3i1.6776

Abstract

Based on interviews with the Operational Director, Human Capital and Legal Director and Finance and Accounting Director, confirmation of several issues related to organizational citizenship behavior (OCB) was obtained. In conditions of limited manpower planning, everyone is required to work more than usual, whether it's within the scope of his own work, or also work in other units. Incomplete involvement and participation of all employees, especially for programs carried out by different departments. This causes the programs or policies implemented are not optimal. There is still a lack of employee involvement and participation, especially programs related to different divisions. This study uses multiple linear regression. Involvement of organizational commitment, organizational justice and trust as factors that influence the OCB. The results show that the three factors above play an important role in realizing OCB which will have positive benefits for achieving the company's vision and mission.  Bahasa Indonesia Abstrak: Berdasarkan wawancara dengan Operational Director, Human Capital and Legal Director dan Finance and Accounting Director, didapatkan konfirmasi beberapa issue yang berkaitan dengan organizational citizenship behavior (OCB) ini. Dalam kondisi manpower planning yang terbatas, setiap orang diperlukan untuk bekerja lebih dari biasanya, apakah itu di dalam cakupan pekerjaan dia sendiri, atau juga pekerjaan di unit lain. Keterlibatan dan partisipasi seluruh karyawan yang tidak sepenuhnya, terutama untuk program yang dilakukan oleh departemen berbeda. Hal ini menyebabkan program atau kebijakan yang dilakukan tidak maksimal. Keterlibatan dan partisipasi karyawan masih kurang, terutama program yang berkenaan dengan divisi yang berbeda. Penelitian ini menggunakan multiple linear regression, dengan rumus Slovin. Keterlibatan komitmen organisasi, keadilan organisasi dan trust sebagai faktor yang memengaruhi OCB tersebut. Hasilnya terlihat bahwa ketiga faktor di atas memegang peranan penting dalam terwujudnya OCB yang akan bermanfaat positif bagi tercapainya visi dan misi perusahaan.
Competitive Differentiation Through Sustainability: Bank Jago’s Strategic Response to Inter-Firm Competition Hadi Cahyadi; Yohana F. Cahya Palupi Meilani; Ardi Ardi
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

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Abstract

This study aims to analyze the strategic responses of Bank Jago, a leading digital bank in Indonesia, to the evolving competitive landscape shaped by fintech innovation and regulatory dynamics. Employing a qualitative case study approach, this research draws on Bank Jago’s annual reports, industry analyses, and news sources, applying PESTEL, Porter’s Five Forces, SWOT, SPACE matrix, and Strategic Sustainability frameworks to comprehensively evaluate the bank’s external environment, competitive position, internal capabilities, and competitive differentiation through sustainability. The findings indicate that Bank Jago benefits from supportive government policies, rapid technological advancements, and a growing urban, tech-savvy customer base, while facing challenges such as stringent regulatory requirements, rising competition from regional fintech firms, and economic volatility. Strategic partnerships, particularly with fintech platforms like Gojek, and innovative digital banking services such as the ‘Pockets’ feature, have strengthened Bank Jago’s market position. The SPACE matrix analysis suggests an aggressive strategic posture, emphasizing growth and innovation to capitalize on market opportunities. The study concludes that Bank Jago’s adaptive strategies, focused on digital transformation, customer-centric innovation, regulatory compliance, and environmental sustainability, will be pivotal for its sustained competitive advantage and expansion in Indonesia’s digital banking sector.
Pulling the Heartstrings: Employer Branding, Engagement, and the Retention of Millennial Talent in Higher Education Della Edelweiss Manalu; Yohana F. Cahya Palupi Meilani
Feedforward: Journal of Human Resource Vol. 5 No. 1: April 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v5i1.9573

Abstract

In a progressively competitive global environment, employer branding has emerged as a vital element in talent retention, especially among millennials who constitute a significant portion of the workforce. Higher education institutions contribute to knowledge advancement and the establishment of an appealing work environment for their personnel. The elevated turnover rate among millennials presents a difficulty for businesses, especially institutions. This study seeks to examine the influence of corporate branding on talent retention, utilizing employee engagement and affective commitment as mediating variables. The study used a quantitative methodology including a sample of 50 permanent staff members at XYZ University. The employed sample method is purposive sample, with data gathered using a questionnaire. Data were examined utilizing Partial Least Squares Structural Equation Modeling (PLS-SEM). The results demonstrate that employer branding positively influences employee engagement and affective commitment. Employee engagement substantially affects talent retention, although affective commitment does not directly influence it. Furthermore, employee engagement is established as a crucial mediator in the correlation between company branding and talent retention, although affective commitment does not function as a significant mediating variable. This study underscores that effective employer branding must prioritize the enhancement of employee engagement to bolster talent retention within higher education institutions. Organizations are encouraged to cultivate an inclusive workplace, implement supporting policies, and provide career development opportunities to enhance employee engagement and loyalty.
Rekonstruksi Teori Kepemimpinan Pendidikan: Membangun Kerangka Holistik bagi Sekolah Abad Ke-21: [Reconstructing Educational Leadership Theory: Building A Holistic Framework For 21st Century Schools] Putu Ayu Novita; Yohana F. Cahya Palupi Meilani
Feedforward: Journal of Human Resource Vol. 5 No. 1: April 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v5i1.9577

Abstract

21st century education faces complex challenges due to technological disruption, social change, and demands to improve the quality of learning. Unfortunately, many educational institutions still apply a partial and less adaptive approach to leadership. This research aims to build a holistic leadership framework that is more integrative and contextual. A PRISMA-based meta-analysis method was used to review 150 Scopus Q1–Q2 (2018–2024) articles, with a final selection of the 10 most relevant articles. The results of the analysis show that a combination of transformational, instructional, digital, and distributed leadership can increase learning effectiveness, teacher participation, management efficiency, and institutional adaptability.  The proposed Holistic Leadership Framework model combines transformational vision, academic focus, technology utilization, and organizational collaboration. A key contribution of this study is the integration of various leadership approaches into a single strategic framework that is applicable to principals and policymakers. The study also encourages further validation in different contexts to test the effectiveness of its implementation. Abstrak Bahasd Indonesia: Pendidikan abad ke-21 menghadapi tantangan kompleks akibat disrupsi teknologi, perubahan sosial, dan tuntutan peningkatan mutu pembelajaran. Sayangnya, banyak institusi pendidikan masih menerapkan pendekatan kepemimpinan yang parsial dan kurang adaptif. Penelitian ini bertujuan membangun kerangka kepemimpinan holistik yang lebih integratif dan kontekstual. Metode meta-analisis berbasis PRISMA digunakan untuk mereview 150 artikel Scopus Q1–Q2 (2018–2024), dengan seleksi akhir 10 artikel paling relevan. Hasil analisis menunjukkan bahwa kombinasi kepemimpinan transformasional, instruksional, digital, dan terdistribusi mampu meningkatkan efektivitas pembelajaran, partisipasi guru, efisiensi manajemen, serta daya adaptasi institusi. Model Holistic Leadership Framework yang diusulkan menggabungkan visi transformasional, fokus akademik, pemanfaatan teknologi, dan kolaborasi organisasi. Kontribusi utama studi ini adalah integrasi berbagai pendekatan kepemimpinan ke dalam satu kerangka strategis yang aplikatif bagi kepala sekolah dan pembuat kebijakan. Penelitian ini juga mendorong validasi lanjutan dalam konteks yang berbeda untuk menguji efektivitas implementasinya.
Dukungan Organisasi dan Keterikatan Karyawan terhadap Kinerja Pegawai PT. ABC : [Organizational Support and Employee Attachment to Employee Performance of PT. ABC] Andi Muhammad Sabilillah Tahir; Yohana F. Cahya Palupi Meilani
Feedforward: Journal of Human Resource Vol. 5 No. 2: September 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v5i2.10283

Abstract

This study aims to determine the influence of organization support and employee engagement on waste management, which is currently a serious problem facing Indonesia. PT. ABC, a waste management company, currently faces complex challenges in achieving business success amidst a constantly changing environment. One critical factor is employee performance, which is influenced by organizational support and employee engagement levels. This paper highlights the importance of organizational support and employee engagement on employee performance at PT. ABC. The analysis shows that strong organizational support can improve employee performance, while high employee engagement drives employees to achieve their best results. This contributes to the achievement of company goals and the continued success of the waste management industry in Indonesia. Abstrak Bahasa Indonesia: Penelitian bertujuan untuk mengetahui tinjauan pustaka yang mendasari dukungan organisasi dan keterikatan kerja terhadap kinerja Pengelolaan sampah menjadi salah satu masalah serius yang dihadapi Indonesia saat ini. PT. ABC sebagai salah satu perusahaan pengelolaan sampah saat ini tengah menghadapi tantangan kompleks dalam mencapai kesuksesan bisnis di tengah dinamika lingkungan yang terus berubah. Salah satu faktor penting adalah kinerja karyawan, yang dipengaruhi oleh dukungan organisasi dan tingkat keterlibatan karyawan. Makalah ini menyoroti pentingnya dukungan organisasi dan employee engagement terhadap kinerja karyawan di PT. ABC. Hasil analisis menunjukkan bahwa dukungan organisasi yang kuat dapat meningkatkan kinerja karyawan, sementara employee engagement yang tinggi mendorong karyawan mencapai hasil terbaik. Hal ini memberikan kontribusi pada pencapaian tujuan perusahaan dan berkelanjutan kesuksesan industri pengelolaan sampah di Indonesia.
The Effect of Nurses' Workload on Compliance in Implementing Patient Education Before Discharge: The Mediating Effect of Perceived Organizational Support and Burnout Level Cornelius Danu Kurniawan; Yohana F. Cahya Palupi Meilani
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 8 No. 1 (2026): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v8i1.10381

Abstract

Nurses are essential to delivering discharge education, which ensures safe transitions and reduces hospital readmissions. However, high workloads can hinder nurses' ability to consistently provide this education. While burnout and perceived organizational support (POS) may mediate this relationship, evidence in the Indonesian healthcare setting is limited. Objective to analyze the effect of nurse workload on compliance with discharge education and assess the mediating roles of burnout and perceived organizational support. Methods a cross-sectional quantitative study was conducted with 100 nurses at a Type B private hospital in Semarang, Indonesia. Data were collected via validated questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results Workload had a significant negative effect on compliance with discharge education and a significant positive effect on burnout. Burnout also had a strong negative effect on compliance and significantly mediated the relationship between workload and compliance. Conversely, perceived organizational support showed no significant influence on compliance and did not mediate the workload–compliance relationship. Conclusion Increased nurse workload reduces compliance with discharge education, primarily through its effect on burnout. Although nurses reported high levels of organizational support, it did not significantly impact educational compliance. Interventions focusing on workload management and burnout prevention are crucial to enhance the quality of discharge education and patient outcomes.
MENJADI TANGGUH DI ERA DIGITAL: STUDI KUALITATIF TENTANG FAKTOR KEBERHASILAN WANITA GENERASI Z DALAM WIRAUSAHA ONLINE Yohana F. Cahya Palupi Meilani; Eny Rochmatulaili
Proceeding National Conference Business, Management, and Accounting (NCBMA) 9th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

Penelitian ini bertujuan mengidentifikasi faktor-faktor yang memengaruhi keberhasilan wanita generasi Z dalam menjalankan wirausaha berbasis digital (online shop). Perkembangan teknologi digital dan media sosial memberikan peluang besar bagi generasi Z untuk membangun usaha secara mandiri. Namun, meskipun partisipasi wanita generasi Z dalam bisnis digital meningkat, tidak sedikit yang belum mampu mempertahankan keberlanjutan usahanya. Kajian yang secara khusus meneliti keberhasilan wanita generasi Z sebagai pelaku wirausaha digital di Indonesia masih terbatas. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus. Narasumber utama terdiri dari tiga wanita generasi Z yang telah menjalankan usaha digital lebih dari tiga tahun. Untuk memperkuat validitas data, wawancara juga dilakukan terhadap keluarga inti masing-masing narasumber. Pengumpulan data dilakukan melalui studi literatur, wawancara mendalam, observasi, dan triangulasi sumber. Analisis data dilakukan dengan mengidentifikasi pola, kategori, dan variabel yang kemudian dirumuskan dalam proposisi model konseptual. Hasil penelitian menunjukkan bahwa keberhasilan usaha dipengaruhi oleh karakteristik internal (percaya diri, tekun, kreatif, komunikatif, adaptif terhadap tren), kemampuan menghadapi kegagalan, kemauan berinovasi, kedisiplinan dalam pengelolaan waktu, pengelolaan keuangan yang terpisah antara pribadi dan usaha, serta dukungan keluarga inti sebagai faktor eksternal. Penelitian ini memberikan implikasi praktis bagi wanita generasi Z pelaku usaha digital serta pihak-pihak yang terlibat dalam pembinaan kewirausahaan digital.
DARI IDE MENJADI AKSI: MODEL PENGABDIAN KEPADA MASYARAKAT UNTUK PENGUATAN KREATIVITAS, INOVASI, DAN LITERASI AI BERPUSAT PADA MANUSIA DALAM MENUMBUHKAN MINAT KEWIRAUSAHAAN BERKELANJUTAN SISWA SMA Selvi Esther Suwu; Ika Suhartanti Darmo; Yohana F. Cahya Palupi Meilani; Isana Sri Christina Meranga; Zoel Hutabarat
Proceeding National Conference Business, Management, and Accounting (NCBMA) 9th National Conference Business, Management, and Accounting
Publisher : Faculty of Economics and Business Universitas Pelita Harapan

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Abstract

This community service (PkM, Pengabdian Kepada Masyarakat) article reports a youth entrepreneurship empowerment intervention for 16–18-year-old students at SMA Citra Kasih Jakarta (n=24). The program responds to two concurrent realities: (1) Indonesia’s creative economy is increasingly important for job creation, and (2) students’ growing reliance on generative AI risks weakening independent thinking and problem sensitivity. Four theoretical pillars guide the intervention: youth empowerment and entrepreneurial mindset; experiential learning and design thinking; (creative) self-efficacy as a driver of action; and UNESCO’s human-centered AI literacy. The intervention combined a 45-minute interactive session, guided discussion, a micro-challenge translating real problems into value propositions, and rapid prototyping using pipe-cleaners to practice iteration and feasibility. Evaluation used a post-activity survey (5-point Likert), facilitator observations, and a structured rubric assessing problem clarity, novelty, usefulness, feasibility, and sustainability sensitivity. Results show strong participant acceptance (means 4.46–4.58; SD 0.51–0.66) and six group prototypes with value statements; indicating early gains in problem-framing and confidence to ideate without letting AI replace human reasoning. The novelty lies in embedding human-centered AI literacy within a compact entrepreneurship learning design and providing a replicable logic model, worksheet template, rubric, and follow-up roadmap aligned with sustainability agendas.
Competitive Differentiation Through Sustainability: Bank Jago’s Strategic Response to Inter-Firm Competition Hadi Cahyadi; Yohana F. Cahya Palupi Meilani; Ardi Ardi
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the strategic responses of Bank Jago, a leading digital bank in Indonesia, to the evolving competitive landscape shaped by fintech innovation and regulatory dynamics. Employing a qualitative case study approach, this research draws on Bank Jago’s annual reports, industry analyses, and news sources, applying PESTEL, Porter’s Five Forces, SWOT, SPACE matrix, and Strategic Sustainability frameworks to comprehensively evaluate the bank’s external environment, competitive position, internal capabilities, and competitive differentiation through sustainability. The findings indicate that Bank Jago benefits from supportive government policies, rapid technological advancements, and a growing urban, tech-savvy customer base, while facing challenges such as stringent regulatory requirements, rising competition from regional fintech firms, and economic volatility. Strategic partnerships, particularly with fintech platforms like Gojek, and innovative digital banking services such as the ‘Pockets’ feature, have strengthened Bank Jago’s market position. The SPACE matrix analysis suggests an aggressive strategic posture, emphasizing growth and innovation to capitalize on market opportunities. The study concludes that Bank Jago’s adaptive strategies, focused on digital transformation, customer-centric innovation, regulatory compliance, and environmental sustainability, will be pivotal for its sustained competitive advantage and expansion in Indonesia’s digital banking sector.
Employee Performance Based on Transactional Leadership Style, Employee Competence and Job Satisfaction Yohana F. Cahya Palupi Meilani; Margaretha Pink Berlianto; Leonardo M. Canoy, Jr; Elvitriana Intan Novita; William Marvincent Tan
Proceedings of the International Conference on Entrepreneurship (IConEnt) Vol. 5 (2025): Proceedings of the 5th International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

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Abstract

This study aims to examine the impact of transactional leadership style, employee competence, job satisfaction, and employee performance. The research follows a quantitative approach, utilizing a questionnaire with Likert scale responses from 1 to 5. Conducted at PT XYZ, the study employs purposive sampling, meaning respondents must meet specific criteria to have their responses accepted. The total sample consists of 100 participants. Data analysis was performed using the SmartPLS 4 software with the PLS-SEM (Partial Least Squares – Structural Equation Modeling) method. The findings reveal that transactional leadership style positively and significantly influences job satisfaction, employee competence has a positive and significant effect on job satisfaction, transactional leadership style positively and significantly affects employee performance, and employee competence also positively and significantly impacts employee performance. However, job satisfaction has a negative and significant effect on employee performance. It is hoped that readers will apply the positive insights from this research to enhance the company’s sustainability.
Co-Authors Albert Surya Wanasida Alexandra Felicia Tanawa Ambarita, Erika Andi Muhammad Sabilillah Tahir Andi Muhammad Sabilillah Tahir Angelina, Inez Angelina, Sylvia Anggarian, Inga Anindhira Shinta Ardi Ardi Ardi Ardi Ardi Ardi Arya Ganesha Sutantio Astawa, Gregorius Adista Enrico Berlianto, Margaretha Pink Canoy, Jr., Leonardo M. Chelsia Ernes Christine Febriana Sitorus Cornelius Danu Kurniawan Daniel Ong Kim Kui Della Edelweiss Manalu Dennison Laurensius Mulya Elvitriana Intan Novita Elvitriana Intan Novita Eny Rochmatulaili Erric Raymond Tatimu Erric Raymond Tatimu Evita Charolina Ginting Faiza Husnayeni Nahar Fetty Asmaniati Gabriela Lintang Cristandy Gitarja, Widasari Sri HADI CAHYADI Hadi Cahyadi Haifa Aghnia Hanifah Hanifah hanifah hanifah Hans Christian O Harianto, Teh Hendri Eka Jaya Putra Hutabarat, Zoel Ian Nurpatria Suryawan Ian Nurpatria Suryawan Ika Suhartanti Darmo Inez Angelina Innocentius Bernarto, Innocentius Isana Sri Christina Meranga Iwan Setiawan Jeremy Jovanie Owen Karina Natalie Kuntjoro Lala Palupi Santyaputri, Lala Palupi Leonardo M. Canoy, Jr Leonardo M. Canoy, Jr Manalu, Della Edelweiss Maria, Hesti Martinus Maudy Marsaka Mega Irene Agustina Meranga, Isana S.C Myrza Rahmanita Nagan, Natalia Niputu Evelyna Devi Ariana Nurbaeti Nurbaeti Oki Hermawati Panjaitan, Andry M. Pramono, Rudy Puan Maharani Putrapandowo, Habie Purwokusumo Putri, Indah Wira Putu Ayu Novita Putu Ayu Novita Qonita, Widya Richard Tobing Rinto Rain Barry Ronald Ronald Ronald Suryaputra Ronnie Resdianto Masman Sabrina Sabrina Sahat Simanjuntak Sahat Simanjuntak Selvi Esther Suwu, Selvi Esther Shaquila Salsabil Sinaga, Windy Saroh Siswaty, Donna Shandra Sitorus, Denny S. P. Sri Anggreani Magdalena Sitohang Steven Widjaja Sudibjo, Niko Suharto, Bernadus Freddy Tandiarak, Agustinus Tantrianto, Yogie Tobias Kristianto Trisha Alya Rahmi Veronica Sinaga William Marvincent Tan William Marvincent Tan Wuisan, Dewi Yohana F Yugopuspito, Pujianto