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All Journal Jurnal Teknik Industri SOROT: Jurnal Ilmu-ilmu Sosial Jurnal Teknik Sipil USU JIK Jurnal Ilmu Komputer EL-MUHASABA Journal The Winners Jurnal Dimensi Pratama Teknik Sipil eDimensi Arsitektur Petra JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Widyariset MIX : Jurnal Ilmiah Manajemen Sinkron : Jurnal dan Penelitian Teknik Informatika Computatio : Journal of Computer Science and Information Systems JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT IT JOURNAL RESEARCH AND DEVELOPMENT Jurnal Intek Akuakultur JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal ULTIMA InfoSys Jurnal Kartika Kimia Journal of Humanities and Social Studies Ultima Management : Jurnal Ilmu Manajemen ComTech: Computer, Mathematics and Engineering Applications MABIS: Manajemen dan Bisnis Journal of Information Systems and Informatics Majalah Ilmiah Warta Dharmawangsa International Journal of Economics, Business and Accounting Research (IJEBAR) Management Studies and Entrepreneurship Journal (MSEJ) Enrichment : Journal of Management Jurnal Bisnis dan Kewirausahaan (Journal of Business and Entrepreneurship) Widyariset STUDI PELAKSANAAN SELFMEDICATION PADA PENDERITA DIARE BERDASARKAN TINGKAT PENGETAHUAN MASYARAKAT PESISIR KECAMATAN SOROPIA KABUPATEN KONAWE Jurnal Ilmiah Wahana Pendidikan Journal Industrial Manufacturing Akuntansi Bisnis & Manajemen (ABM) Jurnal Paradigma Akuntansi Indonesian Andrology and Biomedical Journal Journal of Engineering Environtmental Energy and Science Jurnal Penelitian Ekonomi Manajemen dan Bisnis Jurnal Ilmiah Teknik Informatika dan Komunikasi JURNAL EKONOMI BISNIS DAN MANAJEMEN Jurnal Ekonomi Bisnis dan Manajemen Jurnal Ilmiah Computer Science Cylinder : Jurnal Ilmiah Teknik Mesin Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Modem : Jurnal Informatika dan Sains Teknologi
Kevin kevin
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THE INFLUENCE OF SERVICE QUALITY AND CUSTOMER VALUE ON CUSTOMER SATISFACTION AT WS HOTEL IN SURABAYA Kevin, Kevin; Herdinata, Christian
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 8 No 1 (2024): IJEBAR : Vol. 8, Issue 1, March 2024
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v8i1.11995

Abstract

This study aims to examine and analyze the variables that influence customer satisfaction. The variables studied include service quality, customer value and customer satisfaction. This research is quantitative in nature and focuses on the analysis of variables that affect customer satisfaction with a survey method approach using a questionnaire. The population in this study are WS hotel customers in the period from 2021 to 2023. The research was conducted on 159 respondents using a purposive sampling technique. The results of the study show that the service quality variable has a significant and positive effect on customer satisfaction variables, the service quality variable has a significant and positive effect on customer value, the customer value variable has a significant and positive effect on customer satisfaction and the service quality variable has a significant and positive effect on satisfaction customers through customer value intervening variables. This shows that maintaining and improving service quality has an impact on customer value which in the end is expected customer satisfaction to be achieved.
Co-Authors Afdhal, Muhammad Agus Zainul Arifin Agus Zainul Arifin Agusnan, Sri Alfirano Alfirano Amir Mahmud Husein, Amir Mahmud Anderson, Ricky Andri Wijaya Angelus, Michael Aning Kesuma Putri, Aning Kesuma Antira, Lady Ari Mulianta Ginting, Ari Mulianta Ario Nugroho Suprapto Arninda, Arninda Arta Tri Narta Aslama, Fathiy Zakaria Assyeh Annasrul Majid Assyeh Annassrul Majid Atmaja, Maxwell Azhar Hafizhuddin Bachri, Karel Octavianus bagus Mulyawan Bena, Dea Almira Carmel Meiden Catherine Catherine Catherine Olivia Sereati Christian Herdinata Christiani, Agustina Citra Wahyuningrum Dali Santun Naga Darius Andana Haris Dennis Andry, Dennis Dharma Lesmono Dubbert, Juventia Dudi Anandya Dyah Erny Herwindiati Edo Stanzah edy susanto Edy Susanto Efendi Mabruri Enjeli, Margareta Erlita, Erlita Faqqih Badruzzaman Faren Zahra Arimbi Fransiska, Silvia Gunawan, Nico Hafiz Irsyad Halim Putera Siswanto I'tishom, Reny Ishak Ishak Iskandar, Hari Janson Hendryli Jeanny Pragantha Jesselyn, Gloria Iverose Jessicca, Jessicca Johanes Fernandes Andry Kertanegara, I Wayan Alvin Kinley Aritonang Lady Antira Laurentius, Laurentius Lisana Lisana Lumenta, Marly M Ezar Al Rivan Majid , Assyeh Annasrul Majid, Assyeh Annasrul Martha, Lidya Ma’ruf, Nardyawan Arifi Meldawati , Lucyani moch syaiful anwar Muhammad Najmi Mafaza H Muhammad Yudhistira Azis Muzahar Narta, Arta Tri Nasrun, Aja Natasya Natasya Nina Yusnita Yamin Novandyanta, Evan Novario Jaya Perdana Pinandita, Aria Prof. Dr. Ir. Dali S. Naga, MMSI Prya Artha Widjaja Purnama, Michael Purnamawati Helen Widjaja Putra, Mochamad Resya Putri, Rizkya Dwiananda Rahayu Ningsih Rahayu, Priskila Christine Ranope, Jumas Raphael C., Raphael C. Rianto Nurcahyo, Rianto Rizkiliano, Ibrahim Hanif Rofilah, Salsazahra Rostina, Cut Fitri Saefudin Saefudin Seng Hansun Sentosa L., Sentosa L. Setiawan, Johan Siswanto, Felicia Sitorus, Friska Darnawaty Solikah, Al Milatus Stanzah, Edo Sudana, Nathan Kunta Susetyo, Eprafoditus Kristiadi Sutanto, Jessica Levina Suwarno Liang Tandililing, Elia Madatu Theresia Woro Damayanti Viny Christanti M Waruwu, Lilis Risna Wella, Wella Wiwin Kusuma Atmaja Putra Zagoto, Mariana Erfan Kristiani