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Elly Kristiani Purwendah
Fakultas Hukum Universitas Wijayakusuma Purwokerto
Religion Arts Humanities Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PERLINDUNGAN KONSUMEN DALAM PRAKTIK PENGEMBALIAN UANG KOIN DENGAN PERMEN(Studi Kasus Terhadap Usaha Retail Di Kota Purwokerto) Tarisa Salsabila Putri; Aris Priyadi; Elisabeth Pudyastiwi; Elly Kristiani Purwendah
Wijayakusuma Law Review Vol. 7 No. 2 (2025): Wijayakusuma Law Review
Publisher : Faculty of Law, Universitas Wijayakusuma Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51921/wlr.f8g3tv76

Abstract

Consumer protection in Indonesia is an important aspect of maintaining fairness and transparency in economic transactions. This study aims to examine the practice of returning change in the form of candy, which still frequently occurs in society, and its implications for consumer rights. The research method used is normative legal research with a qualitative approach, relying on secondary data from legislation, literature, and interviews with consumers and business actors. The results of the study indicate that the practice of returning change in the form of candy violates Law No. 8 of 1999 on Consumer Protection and Law No. 7 of 2011 on Currency. This practice creates legal uncertainty for consumers, financially harms them, and violates fundamental consumer rights, such as the right to receive clear information, the right to choose, and the right to be treated fairly. Additionally, this practice also poses potential health risks for consumers who cannot consume candy. This study suggests the need for increased public awareness of consumer rights, tighter government oversight of business actors, and consistent law enforcement to protect consumer rights. Thus, it is hoped that a fairer and more responsible business environment will be created, where consumer rights are respected and protected.
Co-Authors Ade Budi Brilliant Agoes Djatmiko Agoes Djatmiko Agoes M.H. S.H. Djatmiko Aniek Periani Aniek Periani Aris Priyadi Aris Priyadi Ati Setyowati Ati Setyowati Bagas Ramadhan Putra Benedicta Gabriella Aurelie Bintari Dyah Ramadhani dan Marsudi Triatmodjo Budi, Nova Carmo Carmo Carmo Daniel Joko Wahyono Daniel Joko Wahyono Devi Apriyanti Dewi Setia Triana, Ikama Dewiana Mustika Ningrum Dita Yulianti Dwi Aryani Dwindra Foiz Mulia Elisabeth Febrianan Daniputri Harnowo Elisabeth Pudyastiwi Elisabeth Pudyastiwi Elisabeth Pudyastiwi Erowati, Eti Mul Eti Mul Erowati Eti Mul Erowati Erowati Fachry Abda El Rahman Fernando Dacosta Ferryani Krisnawati Fitri Handayani Fitri Handayani Genoveva Puspitasari Larasati Genoveva Puspitasari Larasati Gholibudin Zuhairmanto Gusti Kadek Ardi Wira Utama Hartana Ikama Dewi Setia Triana Imam Subekti Jose Agostinho D.B.P José Agostinho da Costa Belo Pereira Ketut Budi Kurniawan Khotib Iqbal Hidayat Komang Tri Saniartini Krisnawati, Ferryani Kusumasari, Prosawita Ririh Laely Priyatna Made Ananda Dwiprasetya May Hendra Moch Solichin Monteiro, Seguito Muchtar, Wiwin Mul Erowati, Eti Nadya Zakia Ovemia Nana Semba Dwi Purwana Nana Semba Dwi Purwana Ni Komang Ayu Purnia Dewi Ni Putu Rai Yuliartini Oti Kusumaningsih Pudyastiwi, Elisabet Roberto da Cruz Rusito Rusito Sabino Freitas Sabrina Witri Afifah Satriya Indra Permana Seguito Monteiro Sugeng Wahyudi, Sugeng Sukrisno, Heru SUPRAPTO Suprapto Suprapto Supriyo, Doni Adi Tarisa Salsabila Putri Teguh Anindito Teguh Anindito Unitacasya Dwi Mahardika wahyu hariadi Wiwin Muchtar M.Hum. S.H. Wiyono Wiwin Muchtar W Wiwin Muchtar Wiyono Wiwin Muchtar Wiyono Yogo, Tri Zahrani, Annisa Putri