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All Journal Jupiter JURNAL ITENAS REKARUPA Rekayasa Mesin Lentera Pustaka Edufisika: Jurnal Pendidikan Fisika Berkala Ilmiah Pendidikan Fisika JIPF (Jurnal Ilmu Pendidikan Fisika) Momentum: Physics Education Journal Jurnal Teknologi Bahan Alam Performance Kasuari: Physics Education Journal (KPEJ) Jurnal Eduscience (JES) Journal of Research in Business, Economics, and Education Reswara: Jurnal Pengabdian Kepada Masyarakat Civics Education And Social Science Journal (CESSJ) Jurnal Titik Imaji International Journal of Health, Economics, and Social Sciences (IJHESS) SCIENCE : Jurnal Inovasi Pendidikan Matematika dan IPA Economicus: Jurnal Ekonomi dan Manajemen Viswa Design : Journal of Design Jurnal Riset sosial humaniora, dan Pendidikan (Soshumdik) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi JIPI (Jurnal IPA dan Pembelajaran IPA) Attaqwa:Jurnal Ilmu Pendidikan Islam BACA: Jurnal Dokumentasi dan Informasi Jurnal Pendidikan MIPA Indonesia Economic Journal
Aris Kurniawan
Jurusan Teknik Mesin Fakultas Teknik Universitas Brawijaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Physics Public Health Social Sciences Other

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teknika EVALUASI TATA KELOLA TEKNOLOGI NFORMASI PADA BPPRD KOTA BANDAR LAMPUNG BANDAR LAMPUNG MENGGUNAKAN FRAMEWORK COBIT 5 DAN BALANCED SCORECARD: EVALUATION OF INFORMATION TECHNOLOGY GOVERNANCE AT BPPRD BANDAR LAMPUNG CITY BANDAR LAMPUNG USES FRAMEWORK COBIT 5 AND BALANCED SCORECARD Kurniawan, Aris; Triloka, Joko
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 16 No 2 (2024): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.13293299

Abstract

This study identifies issues related to gaps in the performance of Information Technology (IT) governance at BAPENDA Kota Bandar Lampung, which could hinder the achievement of organizational goals and compliance with SPBE regulations. The primary aim of this research is to assess and identify areas needing improvement in IT governance using the COBIT 5 and Balanced Scorecard frameworks. The methodology applied includes measuring maturity levels and analyzing gaps across five main IT domains: Event Management, Incident Management & Request Fulfilment, Problem Management, Service Continuity Management, and Information Security Management. The findings indicate significant gaps with an average GAP of 2.10, highlighting the need for improvements in various aspects of IT governance. This research also provides improvement recommendations based on the Balanced Scorecard, which are expected to help BAPENDA Kota Bandar Lampung enhance the effectiveness and efficiency of IT management to support the overall achievement of organizational goals.   Keywords: Cobit 5, Balanced Scorecard method, SPBE.
Co-Authors Adrianto, Nanang Alfiana Alfiana Aminuyati Arif Rahman Asri, Fusarina Mumpuni Intantyana Dewi, Agustina Kusuma Dhafin Al-Rasyid, Dhafin Al-Rasyid Dinda Alfadia Lestari, Putri Djazuly Chalidyanto Dua Padang, Veronika Edi Istiyono endang suparni, endang Enimawati, Dwiana Fatmawati, Intan Hendra Wicaksono, Hendra Heru Kuswanto Hidayah , Nur Idris, Farhan Faturrohman Joko Ariawan Jumadi Jumadi Khairiyah, Rifkiyatul Laeli, Silvia Lili Marlinah Mafudi*, Innal Meidawati Suswandari, Meidawati Naba, Sul Daeng Nelfianti, Fera Nova, Monica Noverha, Yosie Nurdin, Novi Puspa Nurhakim , Reihan Ahmad Nurhakim, Reihan Ahmad Nurkholis Hamidi nyoman suardhita, nyoman Otto Siregar Pramesty , Ade Kania Prayitno, Antonius Adji Priatna , Elky Rimba Priatna , Ghulam Yoniar Priatna, Elky Rimba Puspita, Rania Ari Putri, Utami Rini Martiwi Rizqi, Adinda Saino, Saino Sastradireja, Dhafin Al-Rasyid Shibghatullah, Muhsin Slamet Wahyudi SN Mahmudah, Rida Sugiyat , Sugiyat Suliyanto Suliyanto Supriyana Supriyana, Supriyana Suryani, Dessy Susiach, Susiach Syar, Nur Inayah Triloka, Joko Wicaksono, Bayu Aji Wijayanti , Retno Wipsar Sunu Brams Dwandaru Wiratama, Pradeo Putra Yoniar, Ghulam Priyatna Yundari, Yundari Yusman Wiyatmo