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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Research in Business, Economics, and Education Journal of Business, Management, and Accounting Bima Journal : Business, Management and Accounting Journal Jurnal Fokus Manajemen Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Indonesia Raya Jurnal Dehasen Untuk Negeri Jurnal Pusat Manajemen Focus of Human Resource Management Journal Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Journal of Indonesian Management
Ida Anggriani
Universitas Dehasen Bengkulu
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

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The Effect of Service Quality and Facilities on Patient Satisfaction at the Pasar Manna Community Health Centre in South Bengkulu Regency Fadila Putri Lauara; Ida Anggriani; Kamelia Astuty; Nia Indriasari
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1546

Abstract

Health centers, as primary health facilities, play a strategic role in providing health services to the community. However, based on conditions in the field, there are still several problems, such as long waiting times for services and limited supporting facilities. These conditions can cause a gap between patients' expectations and the services they receive, so research is needed to determine the extent to which service quality and facilities affect patient satisfaction. The research population was patients at Pasar Manna Health Center, with a sample size of 97 respondents determined using the Slovin formula and accidental sampling technique. Data collection was conducted through a questionnaire with a Likert scale that had been tested for validity and reliability. The data obtained were analyzed using multiple linear regression with the help of the SPSS program, and the coefficient of determination and hypothesis testing were conducted partially and simultaneously. The results showed that service quality and facilities had a positive and significant effect on patient satisfaction, both partially and simultaneously. Service quality had a more dominant influence than facilities. Based on these results, it can be concluded that improving service quality and providing adequate facilities are very important in increasing patient satisfaction. Therefore, Pasar Manna Health Center is advised to continue improving service quality and completing facilities to meet the expectations and needs of the community.
Co-Authors Aan Ramadhan Saputra Abdul Rahman Abdul Rahman Agusman Ameri Aisyah putri utami Ajeng Fitriani Akbar Kurniawan Aldi valentino Aprian Ayu Andri Bahman Effendi Chintia Rahmadani Dennis Rydarto Tambunan Elen Novita Maharani Empon Tri Ayu Engki Yovanda Fadila Putri Lauara Faizal Rekon Sirnandi Fenita Depriyanda Putri Fera Indasari Fera Indasari Galuh Hardiyanti Gayatri, Ida Ayu Made Er Meytha Geni Rama Junita Ghiyats Ferdiatma Herfianti, Meiffa Herlin Herlin Heru Orbandi Hidayah, Nenden Restu Hodiah Apriani Imam Mas’ud Indah Mardiana Iswidana Utama Putra Kamelia Astuty Leza Kurniati Lias Mawati Lisa Rosalini M. Anggi Andrianto M. Rahman Febliansah Memet Pradana Miki Asrayani Muhamad Dwi Tanto Muhammad Abdi Pratama Muhammad Rahman Febliansa Nia Indriasari Nirta Vera Yustanti Nirtha Vera Yustanti Nur Syafitri Nursia Regita Nurul Khotimah Nurzam Nurzam Nurzam Paroli Paroli Ramadan Subhi Refaldo Rolansya Renny Efryanty Rian Septiandre Rina Trisna Yanti Rizka Safitri Roni Nofirdaus Ropi Erwandi Sekuan Efendi Sepriadi Saputra Sita Paramita Sri Wahyuni Suswati Nasution Suwarni Suwarni Tia Alvionah Tito Irwanto Tri Febrina Wagini Wedo Handika Saputra Wenti Sundari Sundari Wijaya, Ermy Willy Agustina Yanto Efendi Yeni Herlina Yesi Indian Ariska Yollandah Yollandah Yudi Irawan Abi Yulia Hartuti Yun Fitriano Yusni Octavia Batu Bara Zahrah Indah Ferina Zoniarti Zoniarti