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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Research in Business, Economics, and Education Journal of Business, Management, and Accounting Bima Journal : Business, Management and Accounting Journal Journal of Research in Social Science and Humanities Jurnal Fokus Manajemen Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Akuntansi, Manajemen dan Bisnis Digital Jurnal Indonesia Raya Jurnal Dehasen Untuk Negeri Multidisciplinary Journals Jurnal Pusat Manajemen Journal of Accounting and Management (JAM) Jurnal Ekonomi, Manajemen, Bisnis, dan Akuntansi Journal of Multidisciplinary Research Journal of Business Management Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Focus of Human Resource Management Journal Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Review Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Journal of Indonesian Management
Ida Anggriani
Universitas Dehasen Bengkulu
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The Effect of Service Quality and Facilities on Patient Satisfaction at the Pasar Manna Community Health Centre in South Bengkulu Regency Fadila Putri Lauara; Ida Anggriani; Kamelia Astuty; Nia Indriasari
Jurnal Pusat Manajemen Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jpm.v3i1.1546

Abstract

Health centers, as primary health facilities, play a strategic role in providing health services to the community. However, based on conditions in the field, there are still several problems, such as long waiting times for services and limited supporting facilities. These conditions can cause a gap between patients' expectations and the services they receive, so research is needed to determine the extent to which service quality and facilities affect patient satisfaction. The research population was patients at Pasar Manna Health Center, with a sample size of 97 respondents determined using the Slovin formula and accidental sampling technique. Data collection was conducted through a questionnaire with a Likert scale that had been tested for validity and reliability. The data obtained were analyzed using multiple linear regression with the help of the SPSS program, and the coefficient of determination and hypothesis testing were conducted partially and simultaneously. The results showed that service quality and facilities had a positive and significant effect on patient satisfaction, both partially and simultaneously. Service quality had a more dominant influence than facilities. Based on these results, it can be concluded that improving service quality and providing adequate facilities are very important in increasing patient satisfaction. Therefore, Pasar Manna Health Center is advised to continue improving service quality and completing facilities to meet the expectations and needs of the community.
THE INFLUENCE OF PRODUCT QUALITY, SERVICE QUALITY AND TRUST ON CUSTOMER SATISFACTION AT BANK BENGKULU TAIS BRANCH Dodi Asmawi; Ida Anggriani; Nia Indriasari
Journal of Research in Social Science and Humanities Vol 4, No 2 (2024)
Publisher : Utan Kayu Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47679/jrssh.v4i2.137

Abstract

This study aims to determine the effect of product quality, service quality and trust on customer satisfaction at Bengkulu Bank Tais Branch both partially and simultaneously. The analysis method used is validity test, reliability test, multiple linear regression, coefficient of determination, t test and F test. The data collection method uses a questionnaire. The sample in this study amounted to 80 customers of Bank Bengkulu Tais Branch. Based on the results of research and discussion, it is found that product quality partially has a significant effect on customer satisfaction at Bengkulu Bank Tais Branch because the significant value is 0.000 0.05. Service quality partially has a significant effect on customer satisfaction at Bengkulu Bank Tais Branch because the significant value is 0.028 0.05. Trust partially has a significant effect on customer satisfaction at Bengkulu Bank Tais Branch because the significant value is 0.001 0.05. Product quality, service quality and trust simultaneously have a significant effect on customer satisfaction at Bengkulu Bank Tais Branch because the significant value is 0.000 0.05. Given that product quality, service quality and trust have a significant effect both partially and simultaneously on customer satisfaction at Bank Bengkulu Tais Branch, it is hoped that Bank Bengkulu Tais Branch will continue to improve the quality of its products and services and continue to strive to foster customer trust in Bank Bengkulu Tais Branch, this is so that customer satisfaction can continue to increase so that customers will remain loyal / loyal because they are satisfied with the performance of Bank Bengkulu Tais Branch.
The Influence Of Work-Life Balance, Work Ethic, And Human Relations On Employee Productivity At The Seluma Regency Education And Culture Office Marwanto Marwanto; Ida Anggriani; Ida Ayu Made E. Gayatri
Focus of Human Resource Management Journal Vol. 1 No. 1 (2026): February
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

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Abstract

To achieve optimal productivity, employees must possess knowledge, skills, abilities, and positive behaviors in carrying out their duties. Increasing employee productivity is influenced by several factors, such as work-life balance, work ethic, and human relations. The purpose of this study was to determine the effect of work-life balance, work ethic, and human relations on employee productivity at the Seluma Regency Education and Culture Office. The sample in this study was 81 employees at the Seluma Regency Education and Culture Office who had become civil servants. Data collection used a questionnaire, and the analysis methods used were multiple linear regression, determination tests, and hypothesis testing. The results of the multiple regression test showed a positive trend with the regression equation Y = 5.715 + 0.184X1 + 0.398X2 + 0.306X3 + 3.592. Variable X1 (Work-Life Balance) has a significant effect on Y (Work Productivity), as evidenced by the significance value of 0.036 <0.05. Therefore, it can be concluded that Hypothesis 1 is accepted. Variable X2 (Work Ethic) has a significant effect on Y (work productivity) this can be seen from the significance value of 0.000 <0.05. then it can be concluded that hypothesis 2 is accepted. Variable X3 (human relations) has a significant effect on Y (work productivity) this can be seen from the significance value of 0.001 <0.05, then it can be concluded that hypothesis 3 is accepted. The results of the simultaneous test then H0 is rejected and Ha is accepted, between the independent variables namely X1 (work life balance), X2 (work ethic), X3 (human relations), have a significant effect together on work productivity (Y) because the significance value of 0.000 is small from 0.05.
The Influence Of Employee Branding And Organisational Citizenship Behaviour (OCB) On Employee Job Satisfaction At The Education And Culture Office Of Seluma Regency Hesi Putri Ayu; Ida Anggriani; Zoniarti Zoniarti
Focus of Human Resource Management Journal Vol. 1 No. 1 (2026): February
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

There is involvement of various factors that influence employee job satisfaction, namely both factors originating from within themselves or factors related to the organizational or government environment. Both contribute to employees in positioning themselves to contribute to the organization where they work. The purpose of this study is to determine the effect of employee branding and Organizational Citizenship Behavior (OCB) together on employee job satisfaction at the Seluma Regency Education and Culture Office. The sample in this study was 81 ASN at the Seluma Regency Education and Culture Office. Data collection used a questionnaire and the analysis methods used were multiple linear regression, determination test and hypothesis test. The results of multiple regression show a positive regression direction with Y = 10.581 + 0.300X1 + 0.467 X2 +3.789. Employee branding has a significant influence on employee job satisfaction at the Seluma Regency Education and Culture Office because the significance value of 0.000 is smaller than 0.05. This illustrates that the increasing employee branding will also increase employee job satisfaction. Organizational Citizenship Behavior (OCB) has a significant influence on employee job satisfaction at the Seluma Regency Education and Culture Office because the significance value of 0.000 is smaller than 0.05. This illustrates that the higher the Organizational Citizenship Behavior (OCB), the higher the employee job satisfaction. Employee branding and Organizational Citizenship Behavior (OCB) have a significant simultaneous influence on employee job satisfaction at the Seluma Regency Education and Culture Office because the significance value of 0.000 is smaller than 0.05. 
The Influence Of Work Discipline, Work Motivation, And Job Satisfaction On The Performance Of Village Office Employees In Seluma Sub-District, Seluma Regency Beni Jekzen; Ida Anggriani; Nenden Restu Hidayah
Jurnal Ekonomi Islam, Akuntansi, dan Manajemen Vol. 2 No. 2 (2026): Februari
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jeiam.v2i2.473

Abstract

Employee performance is one of the important elements in an organization's success, especially in the context of public service that directly interacts with the community. Therefore, to achieve optimal performance, attention must be given to several influencing factors, such as work discipline, work motivation, and job satisfaction. The purpose of this study is to determine the Influence of Work Discipline, Work Motivation, and Job Satisfaction on the Performance of Village Office Employees in Seluma District, Seluma Regency. The data collection method in this study used a questionnaire technique, with a sample of 70 respondents. The results of the study show that the multiple linear regression equation is Y =-2.812 + 0.372X₁ + 0.511X₂ + 0.186X₃ + 1.495. The positive coefficients indicate a positive or unidirectional relationship between Work Discipline (X₁), Work Motivation (X₂), and Job Satisfaction (X₃) on Employee Performance (Y) in the village offices of Seluma Sub-District, Seluma Regency. The test results for work discipline (X₁) show a t-value of 2.704 > 1.668 and a significance level of 0.009 < 0.05, indicating that Hₐ is accepted and H₀ is rejected. This means that work discipline (X₁) has a positive and significant effect on employee performance. The test results for work motivation (X₂) show a t-value of 3.763 > 1.668 and a significance level of 0.000 < 0.05, indicating that Hₐ is accepted and H₀ is rejected, meaning that work motivation (X₂) has a positive and significant effect on employee performance. The test results for job satisfaction (X₃) show a t-value of 3.113 > 1.668 and a significance level of 0.003 < 0.05, indicating that Hₐ is accepted and H₀ is rejected, meaning that job satisfaction (X₃) has a positive and significant effect on employee performance. Based on the comparison of the F-count and the F-table value, Fcount is greater than Ftable (39.588 >2.51), leading to the conclusion that the hypothesis is accepted. This indicates a simultaneous effect of work discipline (X₁), work motivation (X₂), and job satisfaction (X₃) on employee performance (Y) in the village offices of Seluma Sub-District, Seluma Regency, as reflected in the significance level of 0.000 < 0.05.
The Effect Of Digital Marketing And Product Variety On Purchase Decisions At Juragan Mode Shopin Bengkulu City Delta R Landa; Ida Anggriani; Kamelia Astuty
Journal of Multidisciplinary Research Vol. 2 No. 2 (2026): January
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jmr.v2i2.459

Abstract

This study, entitled "The Effect of Digital Marketing and Product Variety on Purchase Decisions at Juragan Mode Shop in Bengkulu City," aims to determine the extent to which digital marketing and product variety affect consumers’ purchase decisions. The background to this research stems from technological developments that encourage businesses, particularly in the fashion industry, to adapt through digital marketing strategies. Juragan Mode Shop, as one of the fashion shop in Bengkulu City, also utilizes social media and digital platforms to attract customers. However, sales success depends not only on digital promotions but also on the product diversity offered. The research method used was a quantitative method with an associative approach. The population in this study was all consumers who had shopped at Juragan Mode Shop, with a sample size of 100 respondents selected through purposive sampling. Data were collected using a questionnaire with a Likert scale and analyzed using multiple linear regression analysis using SPSS version 23. Validity and reliability tests, t-tests, F-tests, and coefficient of determination (R²) were used to verify the hypotheses and the reliability of the research instrument. Based on the results of the multiple linear regression test, digital marketing has a positive and significant effect on purchase decisions, with a regression coefficient of 0.738, a calculated t-value of 6.178, and a significance value of 0.000 < 0.05. Product variety also has a positive and significant effect, with a regression coefficient of 0.523, a calculated t-value of 2.993, and a significance value of 0.003 < 0.05. Simultaneously, both variables significantly effect purchase decisions, with a calculated F-value of 101.089 and a significance value of 0.000 < 0.05. The coefficient of determination (R²) of 0.676 indicates that 67.6% of the variation in purchase decisions is explained by digital marketing and product variety, while 32.4% is influenced by other factors such as price, service quality, and brand image. In conclusion, the implementation of an effective digital marketing strategy and the availability of diverse products have been proven to increase consumers’ purchase decisions at the Juragan Mode Shop in Bengkulu City.
The Effect Of Leadership, Work Environment, And Training On The Performance Of Teachers And Administrative Staff At Smkn 2 Kota Bengkulu Silvia Ulandari; Ida Anggriani; Ramadhan Subhi
Journal of Business Management Vol. 2 No. 2 (2026): May
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jbusman.v2i2.517

Abstract

Human resources are an important factor in determining the success of an organization, including educational institutions. Improvements in the quality of human resources can be reflected in the optimal performance of teachers and staff. This study aims to analyze the influence of principal leadership, work environment, and training on the performance of teachers and administrative staff at SMKN 2 Bengkulu City. This study used a quantitative approach with a population of 148 people and a sample of 74 respondents through accidental sampling. Data collection was conducted through questionnaires and analyzed using validity and reliability tests, multiple linear regression, the coefficient of determination, and hypothesis testing using SPSS version 25. The results show that leadership (X1), work environment (X2), and training (X3) have a significant and positive effect on the performance of teachers and staff at SMK Negeri 2 Kota Bengkulu (Y). Partially, leadership has a significant effect with a t-value (2.445) > t-table (1.653) and a significance value of 0.001 < 0.05. The work environment also has a significant effect with a t-value (2.589) > t-table (1.667) and a significance value of 0.003 < 0.05. Training has the strongest effect with a t-value (3.763) > t-table (1.667) and a significance value of 0.002 < 0.05. Simultaneously, the three independent variables (leadership, work environment, and training) had a significant effect on the performance of teachers and staff with a t-value (7.894) > t-table (2.73) and a significance level of 0.03 < 0.05. The coefficient of determination (R²) value of 0.781 indicates that 78.1% of the variation in teacher and staff performance is influenced by these three variables, while the remaining 21.9% is influenced by other factors outside this study. The regression equation obtained is:Y = 31.901 + 0.579X₁ + 0.296X₂ + 0.153X₃ + 8.768,which shows that any increase in leadership, work environment, and training will positively improve teacher and staff performance.
The Influence Of Work Flexibility And Salary On Employee Productivity At PT Setia Tani Mandiri Mukomuko Regency Alisa Yuliana; Ida Anggriani; Ida Ayu Made E G
Journal of Business Management Vol. 2 No. 2 (2026): May
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jbusman.v2i2.523

Abstract

This research investigates the critical role of human resource management policies, specifically work flexibility and salary, in determining the level of employee productivity at PT Setia Tani Mandiri, Mukomuko Regency. Given the competitive nature of the industry, maintaining high employee productivity is paramount for the company’s operational sustainability and long-term success. The study employed a quantitative research method with an associative-causal approach to test the relationship and influence between the independent variables (X1):Work flexibility (X2:Salary) and the dependent variable (Y: Employee productivity). The sample consisted of 30 employees, selected through a saturation sampling technique, and primary data was collected using structured questionnaires. Data analysis was performed using multiple linear regression analysis, including the simultaneous hypothesis test (F-Test) and partial hypothesis test (T-Test), with a significance level of α=0.05. The results of this study indicate that flexible working hours and salaries, both simultaneously and partially, have a significant effect on the productivity of employees at PT Setia Tani Mandiri in Mukomuko Regency. These results are indicated by a significance value of < 0.05. The coefficient of determination (R2 or R Square) is 97%. The remaining 3% is influenced by other factors outside the scope of this research model.
The Effect Of Work Environment, Competence, And Internal Communication On The Work Productivity Of Employees At Regional Secretariat Of Seluma Regency Jingga Febbya Cahyani; Ida Anggriani; Tri Febrina Melinda
Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 2 No. 3 (2026): April
Publisher : Utami Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jemba.v2i3.456

Abstract

A conducive working environment, both physically and psychologically, can increase employee motivation and comfort at work. Employee competence, which includes knowledge, skills, and professional attitudes, is key to completing tasks efficiently. Meanwhile, smooth and effective internal communication between employees and superiors supports the smooth flow of information and teamwork. Therefore, this study aims to examine how these three factors affect the work productivity of employees at Regional Secretariat of Seluma Regency. The purpose of this study is to determine whether the work environment, competence, and internal communication simultaneously affect the work productivity of employees at Regional Secretariat of Seluma Regency. This study is a quantitative descriptive study. The data collection method in this study used a questionnaire technique, with a sample of 107 respondents. The results showed that the multiple linear regression was Y 21.170 + 0.143 X1 + 0.316 X2 + + 0.144 X3 + 3.820. Where the coefficient has a positive value, it means that there is a positive or unidirectional relationship between the variables of Work Environment (X1), Competence (X2) and Internal Communication (X3) with a value of 0 (zero), then the Work Productivity of Employees at Regional Secretariat of Seluma Regency. The results of the Work Environment (XI) test show that t count 2.462 > t table 1.659 and significance 0.015 < 0.05, so the results of the Ha hypothesis are accepted and Ho is rejected, meaning that the Work Environment (XI) has a positive and significant effect on the Work Productivity of Employees. The Competence (X2) test results show that t count 5.333 > t table 1.659 and significance 0.000 < 0.05, so the results of the Ha hypothesis are accepted and Ho is rejected, meaning that Competence (X2) has a positive and significant effect on the Work Productivity of Employees. The results of the Internal Communication test (X3) show that t count 2.532 > t table 1.659 and significance 0.015 < 0.05, so the results of the Ha hypothesis are accepted and Ho is rejected, meaning that Internal Communication (X3) has a positive and significant effect on the Work Productivity of Employees at Regional Secretariat of Seluma Regency. Based on a comparison of F count with F table, the value F count is greater than F table, namely 15.549 > 2.46. Therefore, it can be concluded that the hypothesis is accepted, meaning that there is a simultaneous influence between the Work Environment (XI), Competence (X2), and Internal Communication (X3) on the Work Productivity (Y) of Employees at Regional Secretariat of Seluma Regency. This can be seen at a significance level of 0.000 < 0.05.
The Effect Of Competence, Organizational Cultur And Interpersonal Communication On Employee Performance At Pt. Erajaya Bengkulu City Esty Wulandari; Ida Anggriani; Tri Febrina Melinda
Journal of Accounting and Management Vol. 3 No. 1 (2026): Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70963/jam.v3i1.1107

Abstract

Employee performance plays a crucial role in determining the success of a company. Performance improvement is not only influenced by individual abilities but also by the work environment, organizational culture, and patterns of interpersonal communication among employees. In the context of PT. Erajaya Bengkulu City, it is important to understand the extent to which competence, organizational culture, and interpersonal communication contribute to achieving optimal employee performance. Issues such as differences in employee competence levels and less effective communication at work serve as the basis for this research. This study aims to determine the effect of competence, organizational culture, and interpersonal communication on employee performance at PT. Erajaya Bengkulu City, both partially and simultaneously. The study employed a quantitative approach with an associative method. The population consisted of 100 employees of PT. Erajaya Bengkulu City, with a saturated sampling technique. Data were collected using questionnaires and analyzed through multiple linear regression to examine the relationships among variables. The results indicate that competence, organizational culture, and interpersonal communication have a positive and significant effect on employee performance, both partially and simultaneously. The coefficient of determination (R²) value of 0.840 shows that these three variables contribute 84% to changes in employee performance, while the remaining 16% is influenced by other factors outside this study. Therefore, the higher the competence, the stronger the organizational culture, and the more effective the interpersonal communication, the better the employee performance at PT. Erajaya Bengkulu City.
Co-Authors Aan Ramadhan Saputra Abdul Rahman Abdul Rahman Agusman Ameri Aisyah putri utami Ajeng Fitriani Akbar Kurniawan Aldi valentino Alisa Yuliana Aprian Ariska, Yesi Indian Ayu Andri Bahman Effendi Beni Jekzen Chintia Rahmadani Delta R Landa Dennis Rydarto Tambunan Dodi Asmawi Elen Novita Maharani Empon Tri Ayu Engki Yovanda Esty Wulandari Fadila Putri Lauara Faizal Rekon Sirnandi Fenita Depriyanda Putri Fera Indasari Fera Indasari Galuh Hardiyanti Gayatri, Ida Ayu Made Er Meytha Geni Rama Junita Ghiyats Ferdiatma Herfianti, Meiffa Herlin Herlin Heru Orbandi Hesi Putri Ayu Hidayah, Nenden Restu Hodiah Apriani Ida Ayu Made E G Ida Ayu Made E. Gayatri Imam Mas’ud Indah Mardiana Iswidana Utama Putra Jingga Febbya Cahyani Kamelia Astuty Leza Kurniati Lias Mawati Lisa Rosalini M. Anggi Andrianto M. Rahman Febliansah Marwanto Marwanto Memet Pradana Miki Asrayani Muhamad Dwi Tanto Muhammad Abdi Pratama Muhammad Rahman Febliansa Nia Indriasari Nirta Vera Yustanti Nirtha Vera Yustanti Nur Syafitri Nursia Regita Nurul Khotimah Nurzam Nurzam Nurzam Paroli Paroli Ramadan Subhi Ramadhan Subhi Refaldo Rolansya Renny Efryanty Rian Septiandre Rina Trisna Yanti Rizka Safitri Roni Nofirdaus Ropi Erwandi Sekuan Efendi Sepriadi Saputra Silvia Ulandari Sita Paramita Sri Wahyuni Suswati Nasution Suwarni Tia Alvionah Tito Irwanto Tri Febrina Tri Febrina Melinda Wagini Wedo Handika Saputra Wenti Sundari Sundari Wijaya, Ermy Willy Agustina Yanto Efendi Yella Cantika Yeni Herlina Yollandah Yollandah Yudi Irawan Abi Yulia Hartuti Yun Fitriano Yusni Octavia Batu Bara Zahrah Indah Ferina Zoniarti Zoniarti