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Journal : COMPETITIVENESS JOURNAL

ANALISIS HARGA TANDAN BUAH SEGAR KELAPA SAWIT DI KABUPATEN PASANGKAYU Hasriani Hasriani; Buyung Romadhoni; Andi Mappatompo
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6602

Abstract

This study aimed to determine the difference in the price of palm tree fresh fruit bunch in Pasangkayu Regency and to find out why the various traders’ behavior in giving prices to farmers. This study used qualitative research. The type of this research approach was descriptive. To determine the informants in this study was throung the snowball sampling technique. Snowball technique was a sampling method in which informants are obtained through a rolling process from one informant to another. The number of informants in this study were 8. The results showed that differences in ownership of ISPO and RSPO certificates for each palm oil company affects the price policy offered by each company. The difference in prices received by farmers was also influenced by the behavior of collectors in determining prices, each of them incurs a different amount, the costs are transportation, wage of workers, distance, quality of fruit, and operational costs as well as the amount of profit that collectors want to get. Keywords: Price, Fresh Fruit Bunches.
PENGARUH INOVASI DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN MELALUI PRODUK BARU PADA PT. PRAPTA MAKASSAR Erniati Erniati; Buyung Romadhoni; Andi Mappatompo
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6597

Abstract

This study aims to determine the extent of the influence of innovation and product quality on customer satisfaction through new products. This type of research uses a quantitative approach. Data collection techniques through online questionnaires to 180 respondents. Hypothesis testing uses path analysis with the help of AMOS 21 software.The results showed that the innovation variable had a significant positive effect on new products; Product quality has a significant positive effect on new products; Innovation has a significant positive effect on customer satisfaction; Product quality has no significant positive effect on customer satisfaction; New products have a significant effect on customer satisfaction; Innovation has a significant positive effect on customer satisfaction through new products and product quality has a significant positive effect on customer satisfaction through new products. Keywords: Innovation, Product Quality, Customer satisfaction, New produduct.
PENGEMBANGAN KAWASAN WISATA BERBASIS PARTISIPASI MASYARAKAT LOKAL DI DESA KAHAYYA KABUPATEN BULUKUMBA Rahman Sannu; Buyung Romadhoni; Amelia Rezky
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6606

Abstract

This research aims to analyze governance policies and the role of the community in the development of tourist areas conducted by the Bulukumba District Cultural and Tourism Office and formulate a model for the development of participation-based tourist areas in Kahayya Village, Kindang District, Bulukumba Regency. The problem in this study is that the management of tourism governance in Bulukumba Regency has not experienced a significant increase in the number of visitors. The low number of visits can be due to a less professional, transparent, accountable, and un-integrated governance system and inadequate infrastructure transparency. This method uses quantitatitive research. The results showed that: 1) Policies carried out by the Bulukumba District Cultural and Paratourism Office in the governance of Kahayya Village Natural Tourism Area included cooperation with several communities, approaches to the community in the creative economy, and formed RIPPDA (Regional Tourism Planning Master Plan) in 2009. 2) Kawadan tourism needs to be managed properly by collaborating with cuttingholders for the development of the tourism sector including the Natural Tourism Area in Kahayya Village. 3) Several development models that need to be done for the development of tourist areas in Kahayaa Village of Kindang District of Bulukumba Regency, namely cultural elements need to be maintained in the development of natural tourism areas in Kahayya Village to attract tourists visiting Kahayya Village, creating new innovations such as tour guides involving the surrounding community in Kahayya Village, utilizing social media and also collaborating with millennial figures to promote tourist areas.  Nature in Kahayya Village and does not build luxury facilities such as hotels and other facilities that can change the nuances of nature in the natural tourist area in Kahayya Village. Keywords: Policy, Role of Society
PENGARUH E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION MELALUI PERCEIVED VALUE PELANGGAN APLIKASI GRAB FOOD DI KOTA MAKASSAR Bahtiar Bahtiar; Buyung Romadhoni; Muchriady Muchran
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6600

Abstract

This study aims to determine the effect of E-service quality on customer satisfaction through the customer's perceived value of the Grab Food application in Makassar City. This research is experimental, the research design used is associative research. associative or relationship is research that aims to determine the relationship between two or more variables. The research data obtained that E-service quality has a significant positive effect on Perceived value with P = 0.000 0.05 with a coefficient value of 0.500, this coefficient indicates that the better the E-service quality perceived by consumers, the better the perceived value will also be, and Perceived value has a significant positive effect on customer satisfaction with P = 0.000 0.05 with a coefficient value of 0.233, this coefficient indicates that the better the perceived value, the better customer satisfaction, while E-service quality has a significant positive effect on customer satisfaction with P = 0.000 0.05 with a coefficient value of 0.547, this coefficient indicates that the better the E-service quality perceived by consumers, the more customer satisfaction will increase. And finally, E-service quality has a significant influence on customer satisfaction through Perceived value with a coefficient value of 0.274, this coefficient indicates that good service quality perceived by consumers will encourage consumers to increase perceived value for products and ultimately have an impact on better consumer satisfaction.Keywords: E-service quality, Customer satisfaction, and Perceived Value.
PENGARUH SERVICE QUALITY DAN PRODUCT QUALITY TERHADAP LOYALITAS PELANGGAN SERTA DAMPAKNYA PADA REPEAT ORDER DI ASTRA CREDIT COMPANIES CABANG MAKASSAR Sumiati Sumiati; Buyung Romadhoni; Muhammad Adil
COMPETITIVENESS Vol 10, No 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.8340

Abstract

This research aims to find out the influence: (1) service quality on customer loyalty, (2) product quality on customer loyalty, (3) service quality on repeat orders, (4) product quality on repeat orders, (5) customer loyalty to repeat orders, (6) service quality to repeat orders through customer loyalty, (7) product quality to repeat orders through customer loyalty. The problem in this study is the extent to which service quality and product quality affect customer loyalty and its impact on repeat orders in ACC Makassar Branch. This study uses quantitative methods, sample withdrawal with Accidental Sampling, data collection techniques using online questionnaires shared with 100 customers of ACC Makassar Branch.  Hypothesis testing using Path Analysis with the help of AMOS 21 software.Test results show that service quality and product quality have a significant positive effect on customer loyalty and have a significant direct effect on repeat orders and have a significant effect on repeat orders through customer loyalty, customer loyalty has a significant positive effect on repeat orders. Based on the results of the research, it is recommended that ACC Makassar Branch can create and improve product quality with down payment and rate that is different from competitors and provide adequate parking space for the creation of customer loyalty that will have an impact on increasing repeat orders.                                                                                                   Keywords: Service Quality, Product Quality, Customer Loyalty, Repeat Order.
PENGARUH INOVASI DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN MELALUI PRODUK BARU PADA PT. PRAPTA MAKASSAR Erniati, Erniati; Romadhoni, Buyung; Mappatompo, Andi
COMPETITIVENESS Vol. 10 No. 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6597

Abstract

This study aims to determine the extent of the influence of innovation and product quality on customer satisfaction through new products. This type of research uses a quantitative approach. Data collection techniques through online questionnaires to 180 respondents. Hypothesis testing uses path analysis with the help of AMOS 21 software.The results showed that the innovation variable had a significant positive effect on new products; Product quality has a significant positive effect on new products; Innovation has a significant positive effect on customer satisfaction; Product quality has no significant positive effect on customer satisfaction; New products have a significant effect on customer satisfaction; Innovation has a significant positive effect on customer satisfaction through new products and product quality has a significant positive effect on customer satisfaction through new products. Keywords: Innovation, Product Quality, Customer satisfaction, New produduct.
PENGARUH E-SERVICE QUALITY TERHADAP CUSTOMER SATISFACTION MELALUI PERCEIVED VALUE PELANGGAN APLIKASI GRAB FOOD DI KOTA MAKASSAR Bahtiar, Bahtiar; Romadhoni, Buyung; Muchran, Muchriady
COMPETITIVENESS Vol. 10 No. 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6600

Abstract

This study aims to determine the effect of E-service quality on customer satisfaction through the customer's perceived value of the Grab Food application in Makassar City. This research is experimental, the research design used is associative research. associative or relationship is research that aims to determine the relationship between two or more variables. The research data obtained that E-service quality has a significant positive effect on Perceived value with P = 0.000 <0.05 with a coefficient value of 0.500, this coefficient indicates that the better the E-service quality perceived by consumers, the better the perceived value will also be, and Perceived value has a significant positive effect on customer satisfaction with P = 0.000 <0.05 with a coefficient value of 0.233, this coefficient indicates that the better the perceived value, the better customer satisfaction, while E-service quality has a significant positive effect on customer satisfaction with P = 0.000 < 0.05 with a coefficient value of 0.547, this coefficient indicates that the better the E-service quality perceived by consumers, the more customer satisfaction will increase. And finally, E-service quality has a significant influence on customer satisfaction through Perceived value with a coefficient value of 0.274, this coefficient indicates that good service quality perceived by consumers will encourage consumers to increase perceived value for products and ultimately have an impact on better consumer satisfaction.Keywords: E-service quality, Customer satisfaction, and Perceived Value.
ANALISIS HARGA TANDAN BUAH SEGAR KELAPA SAWIT DI KABUPATEN PASANGKAYU Hasriani, Hasriani; Romadhoni, Buyung; Mappatompo, Andi
COMPETITIVENESS Vol. 10 No. 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6602

Abstract

This study aimed to determine the difference in the price of palm tree fresh fruit bunch in Pasangkayu Regency and to find out why the various traders’ behavior in giving prices to farmers. This study used qualitative research. The type of this research approach was descriptive. To determine the informants in this study was throung the snowball sampling technique. Snowball technique was a sampling method in which informants are obtained through a rolling process from one informant to another. The number of informants in this study were 8. The results showed that differences in ownership of ISPO and RSPO certificates for each palm oil company affects the price policy offered by each company. The difference in prices received by farmers was also influenced by the behavior of collectors in determining prices, each of them incurs a different amount, the costs are transportation, wage of workers, distance, quality of fruit, and operational costs as well as the amount of profit that collectors want to get. Keywords: Price, Fresh Fruit Bunches.
PENGEMBANGAN KAWASAN WISATA BERBASIS PARTISIPASI MASYARAKAT LOKAL DI DESA KAHAYYA KABUPATEN BULUKUMBA Sannu, Rahman; Romadhoni, Buyung; Rezky, Amelia
COMPETITIVENESS Vol. 10 No. 2 (2021): COMPETITIVENESS
Publisher : UNIVERSITAS MUHAMMADIYAH MAKASSAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/competitiveness.v10i2.6606

Abstract

This research aims to analyze governance policies and the role of the community in the development of tourist areas conducted by the Bulukumba District Cultural and Tourism Office and formulate a model for the development of participation-based tourist areas in Kahayya Village, Kindang District, Bulukumba Regency. The problem in this study is that the management of tourism governance in Bulukumba Regency has not experienced a significant increase in the number of visitors. The low number of visits can be due to a less professional, transparent, accountable, and un-integrated governance system and inadequate infrastructure transparency. This method uses quantitatitive research. The results showed that: 1) Policies carried out by the Bulukumba District Cultural and Paratourism Office in the governance of Kahayya Village Natural Tourism Area included cooperation with several communities, approaches to the community in the creative economy, and formed RIPPDA (Regional Tourism Planning Master Plan) in 2009. 2) Kawadan tourism needs to be managed properly by collaborating with cuttingholders for the development of the tourism sector including the Natural Tourism Area in Kahayya Village. 3) Several development models that need to be done for the development of tourist areas in Kahayaa Village of Kindang District of Bulukumba Regency, namely cultural elements need to be maintained in the development of natural tourism areas in Kahayya Village to attract tourists visiting Kahayya Village, creating new innovations such as tour guides involving the surrounding community in Kahayya Village, utilizing social media and also collaborating with millennial figures to promote tourist areas.  Nature in Kahayya Village and does not build luxury facilities such as hotels and other facilities that can change the nuances of nature in the natural tourist area in Kahayya Village. Keywords: Policy, Role of Society
Co-Authors Abdul Razak Munir Ahmad, Bashiruddin Akhmad Akhmad Akhmad, Akhmad Alam, Syamsul Alam Ali, Muhammad Yunus Alriani, Rita Amelia Rezky Amin, Asbi Amir Amir Amir Amir Amir Amir Andi Mappatompo Andi Risfan Rizaldi Ansar HK Anugrah Annur Arief Muhsin Arnida Arnida Arsal, Muryani Asbahar Asbahar Asrawan , Asrawan Asriani Hasan Aulia Aulia Bahtiar Bahtiar Bahtiar Bahtiar Bangsawan, Gema Cecet Eriani Deasy Mauliana Dwita Ansir, Ratna Erniati Erniati Erniati Erniati Faidhul Adzim Fausiah Fausiah Fina Diana Firman syah Hala, Yusriadi Hariyati Hariyati Hasriani Hasriani Hasriani Hasriani, Hasriani Ibrahim Ibrahim Ibrahim Ibrahim Indrayani, Syarthini Irwan Abdullah J, Jusriadi Jaya, Athira Dwi Jumriani Ansar M. Hidayat Mardaniar, Andi Markiones, Sartika Aprilia MAULIANA, DEASY Moh. Aris Pasigai Mohammad Rahmat N Muchran, Muchriady Muchtar muchtar Muhammad Adil Muhammad Adil, Muhammad Muhammad Agus Muljanto Muhammad Rusydi Muhammad Rusydi Muhsin, Muh Arief Muliani Muliani, Muliani Multasamsi Mulyadi, Muh Yasin Mustaking, Mustaking Naidah, Naidah Naldah Naldah Naomi Patiung Nasrullah Nasrullah Nasrullah Nasrullah Niluh Putu Evvy Rossanty Nur Mushlimah Nur Naninsih Orfyanny S. Themba Pamungkas, Mahesa Angel Rahman Sannu Rahmat Herman Ramadani, Tenri Wahyu Rasulong, Ismail Rezky, Amelia S.Themba, Orfyanny Sahrullah, Sahrullah Samsul Rizal Samsul Rizal Sannu, Rahman Saputera, Muliadi takdir Sembiring, Rinawati Sherry Adelia Natsir Kalla Sherry Edelia Natrir Kalla Siti Aisyah St. Syahriati Sulaiman, Syarifuddin Sulfa Sulfa Sumiati Sumiati Syahrtini Indrayani SYAMSU ALAM Syarthini Indrayani