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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT Jurnal Bisnis, Manajemen, dan Informatika Jurnal Mirai Management Hasanuddin Journal of Applied Business and Entrepreneurship SEIKO : Journal of Management & Business YUME : Journal of Management JURNAL MANAJEMEN BISNIS Al Kalam : Jurnal Komunikasi, Bisnis dan Manajemen HASANUDDIN JOURNAL OF BUSINESS STRATEGY Jurnal Aplikasi dan Inovasi Iptek (JASINTEK) Community Development Journal: Jurnal Pengabdian Masyarakat Economics and Digital Business Review Scientium Management Review Journal of Career Development International Journal of Multidisciplinary Approach Research and Science Economy and Finance Enthusiastic JER IECON: International Economics and Business Conference International Conference On Association Of Indonesian Entrepreneurship Study Programs
Dewi, Andi Ratna Sari
Economics And Business Faculty, Hasanuddin University
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : JURNAL MANAJEMEN BISNIS

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Can Employee Competency Engage Islamic Banking Customers ? Ria Mardiana Yusuf; Nurdjanah Hamid; Andi Ratna Sari Dewi; Hasnidar
Jurnal Manajemen Bisnis Vol. 10 No. 1 (2023): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v10i1.429

Abstract

Islamic banking is demanded to continue improving in providing the best service to customers. It is not enough to understand how to keep customers doing transactions, companies must know that there are other ways consumers contribute to the company and stay engaged in itThe level of customer engagement can be shown in how involved they are with the company's offerings. The research team wanted to see how employee skills affected customer satisfaction. Makassar's Sharia Commercial Bank served as the study's sample institution. 200 questionnaires. The results of the study were processed using smartPLS 3. The results showed that employee competency has a significant effect on customer satisfaction, employee competency has no significant effect on customer engagement, and customer satisfaction has a significant effect on customer engagement.
Application of Capital Asset Pricing Model (CAPM) Sector Company Insurance Andi Ratna Sari Dewi; Nurdjanah Hamid
Jurnal Manajemen Bisnis Vol. 10 No. 1 (2023): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v10i1.432

Abstract

Application of Capital Asset Pricing Model in Insurance Sector Companies". For stock selection decisions. In this study, the insurance sector became the author's choice to compare and choose the optimal stock, PT. Maximus Graha Persada Insurance with issuer code (ASMI), PT. Asuransi Harta Aman Pratama with issuer code (AHAP) and PT. Asuransii Multhi Artha Guna with issuer code (AMAG). The method used in this study is a quantitative research method. The sampling technique is generally carried out randomly by collecting quantitative or statistical data The data used in this study is secondary data where the stock price or closing price of the insurance sector is chosen randomly by the author, and the selected one is an insurance company with issuer codes ASMI, AHAP, and AMAG in brackets for five consecutive years. Data analysis techniques used to explain stock investment decision-making use the Capital Asset Pricing Model (CAPM) method. The study results used CAPM that the shares of insurance companies with the issuer code AMAG are the best stocks for investors because they have the lowest positive return rate and beta value.
Co-Authors Abbas Abbas, Abbas Abd. Rakhman Laba Abdul Nasir Rachman Abdul Rahman Kadir Abdul Rahman Laba Aci, Aci Adilah, A. Ghina Farah Almadani, La Ode Aslam and Muhammad Rifai Andi Tenri Harahap Anthonia Lobwaer Aqfir Arham Rusli, Arham Aris Setia Noor Armilsar, Tri Ayu Lestari Putri Asmi Citra Malina, Asmi Citra Cepi Pahlevi Edi Yanto Erlina Pakki Fachry Abda El Rahman Fakhriyah, Sitti Fakhriyah Faqih, Adnan Faqiha, A. Nadya Nurul Fatiha, A. Nanda Jeihan Fatmawati Fatmawati Grace Natalia Hamrullah, Hamrullah Hardiyono Hasniaty Hasnidar Ifah Finatry Latiep Indrabayu Indrabayu Indriyanti Sudirman Irwan Julius Jilbert Khaeril Anwar Junaedi Laba, Abd. Rakhman Laba, Abdul Rakhman Liedeman Lisda Yanti Lotisna, Devi Nadia M. Sobarsyah Mahlia Muis Mahlia Muis Mallombasang, Andi Dewi Aulia Manjappai Daeng Bella Maria Kaok Marshella Marshella Muhamad Ismail, Muhamad Muhammad Ali Muhammad Asdar Muhammad Erfan Mulyana Mulyana Nuratmi Eka Septiyanti Nurdjanah Hamid Nurdjannah, Nurdjannah Parlindungan Pardosi Putri, Ariella Ramadhani Rahman, Rahmaniar Ramadhani Annisa Zein RIA MARDIANA Ria Mardiana Yusuf Ria Mardiana Yusuf Ria Mardiana Yusuf Rismala Dwiyanti Selfy Maulidya Sobarsyah, Muhammad Sobarsyah, Sobarsyah Sumardi Sumardi Surahman, Suryansyah Syahputra, Rendy Aziz Syamsu Alam Tawakkal Tawakkal Tikson, Shinta Dewi Sugiharti Yuni Praticia Simarmata