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All Journal Kiat Bisnis Al-Hayat: Journal of Islamic Education JMK Jurnal Manajemen dan Kewirausahaan Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) GREENOMIKA Journal of Law, Administration, and Social Science Research Fair Unisri Jurnal Pengabdian Masyarakat Jurnal Manajemen Annals of Human Resource Management Research Jurnal Masyarakat Indonesia Public Health and Safety International Journal (PHASIJ) Jurnal Manajemen dan Pemasaran Jasa Widya Dharma Journal of Business Jurnal Keuangan dan Bisnis SURAKARTA ABDIMAS JOURNAL Involvement International Journal of Business Jurnal Pengabdian Widya Dharma JURDIASRA Jurnal Akuntansi Kontemporer Jurnal Manajemen Maranatha
Anis Marjukah
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Journal : Jurnal Manajemen

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Uji Model SerQual pada Perguruan Tinggi: Survey Empiris Mutu Layanan dan Kepuasan Mahasiswa Fakultas Ekonomi Universitas Widya Dharma Klaten Dandang Setyawanti; Anis Marjukah; Abdul Haris; M Suranto; Agung Nugroho Jati; M Pujo Darmo
MAMEN: Jurnal Manajemen Vol. 1 No. 3 (2022): Juli 2022
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v1i3.718

Abstract

This study aims to analyze the students’ Faculty of Economics Universitas Widya Dharma satisfaction index by analyzing the gaps in each element of service. The research method is quantitative with the test of gap between expectation and perception of service quality. The respondents were 170 students in the three study programs with purposive sampling technique. The quantitative test was conducted in the form of validity test, item reliability, and Servqual gap test. The research finding shows that all dimensions have a gap value with the largest gap value in the physical evidence dimension. Lecturers and education staff  in Economics Faculty Unwidha must be able to improve the service quality with the priority improvements starting from the largest gap value so the students’ satisfaction is created
Co-Authors Abdul Hadi Abdul Haris Abdul Haris Abidah Dwi Rahmi Satiti, Abidah Dwi Rahmi Afrah Hasna Fadhilah Agung N. Jati Agung Nugroho Jati Agus Santoso Ambar Lukitaningsih Ambarsari, Dwi Wanito Anna Febrianty Arif Julianto Sri Nugroho Arif Julianto Sri Nugroho Arif Julianto Sri Nugroho, Arif Julianto Sri Cahaya Nugrahani Dandang Setyawanti Darmawansyah, Iwan DB Putut Setiyadi DBP Setiyadi Dwi Bambang Putut Setiyadi Endang Eko Djati S Endang Wulandari Evanjeli, Laurensia Aptik Gunawan Budi Santoso Hartanto Hartati, Nuraeni Hersulastuti Ida Bagus Nyoman Udayana Ike Anisa Imam Santosa Imam Santosa Iswan Riyadi Jajang Susatya Jarot Prasetyo Kalbuana, Nawang Kasim, Che Manisah Mohd Kun Ismawati Kuntrayanto, Oki Kusuma, Marhaendra Kusumawati, Weny Luklukaningsih M Pujo Darmo M Suranto Ningsih, Nugraheni Ariska Nisaa, Shofiyatun Oki Kuntaryanto Pratomo, Sigit Adhi Purwo Haryono Purwo Haryono Ratih, Nur Rahmanti Rizky Windar Amelia Sanju Kumar Singh Sari, Hanifah Puspita Sarwono Nursito Setianingtyas, Anna Febrianty Sigit Adhi Pratomo Sri Haryanti Sri Nugroho , Arif Julianto Suhud Eko Yuwono Supratikno Suranto, Much Syamsul Hadi Syarifah Aini Syska Lady Sulistyowatie Tasari Titik Purwanti Tri Utami Tri Utami Tukiyo Tukiyo Tukiyo Ummu Hany Almasitoh Winarno Heru Murjito Yundari, Yundari YUNIEP MUJATI SUAIDAH, YUNIEP MUJATI