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All Journal Proceeding Fakultas Ekonomi Bulletin of Electrical Engineering and Informatics JDM (Jurnal Dinamika Manajemen) Dimas: Jurnal Pemikiran Agama untuk Pemberdayaan Students´ Journal of Accounting and Banking Students´ Journal of Economic and Management Jurnal Media Wahana Ekonomika Jurnal Ilmiah Administrasi Publik Proceeding SENDI_U El-Mashlahah Jurnal Studi Komunikasi AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Isti`dal : Jurnal Studi Hukum Islam Fokus Ekonomi Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Jesya (Jurnal Ekonomi dan Ekonomi Syariah) International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Ekonomi Manajemen Sistem Informasi Review of Management and Entrepreneurship Khazanah Hukum Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) JURNAL USM LAW REVIEW Walisongo Law Review (Walrev) Jurnal Tunas Journal of Management and Bussines (JOMB) Journal of Management - Small and Medium Enterprises (SME's) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Economics and Digital Business Review Jurnal Ilmiah ASET Jurnal Ekonomi Jurnal Hukum Sehasen Volksgeist: Jurnal Ilmu Hukum dan Konstitusi Journal of Accounting and Finance Management (JAFM) Journal of Law, Poliitic and Humanities Journal of Public Representative and Society Provision International Journal of Multidisciplinary Sciences and Arts Jurnal Penelitian Serambi Hukum Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Journal of Research on Community Engagement
Ali Maskur
Universitas Stikubank
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of Accounting and Finance Management (JAFM)

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Pengaruh Kualitas Layanan dan Kepercayaan Terhadap Kepuasan Nasabah (Studi Kasus Pada Nasabah BPR BKK Blora) Kantor Cabang Blora Meliana Nur Azizah, Siti; Maskur, Ali
Journal of Accounting and Finance Management Vol. 5 No. 5 (2024): Journal of Accounting and Finance Management (November - December 2024)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jafm.v5i5.1082

Abstract

Customer satisfaction has become a critical component in today's industrial environment. The purpose of this study is to investigate how service quality and trust affect credit customers' satisfaction levels, with a focus on the consumers of the BPR BKK Blora Branch Office. This study aims to evaluate the connection between bank credit customers' satisfaction and the caliber of services rendered. Using a quantitative methodology, the study examines primary data gathered from 99 respondents who answered a survey sent via Google Forms. The study's conclusions provide insightful information about bank customer satisfaction and show a strong relationship between customer service standards and PT BPR BKK Blora's dependability.
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