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Erpidawati, Erpidawati
UNIVERSITAS MUHAMMADIYAH SUMATERA BARAT, KOTA BUKITTINGGI SUMATERA BARAT
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Journal : JURNAL ILMIAH SIMANTEK

 1 
GAMBARAN MUTU PELAYANAN KESEHATAN PADA PASIEN RAWAT INAP DI RSUD M. NATSIR SOLOK TAHUN 2021 ELVIRA JULITA; ERPIDAWATI ERPIDAWATI; SILVIA ADI PUTRI
JURNAL ILMIAH SIMANTEK Vol 7 No 3 (2023): JURNAL ILMIAH SIMANTEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

Based on the observations of the author are done in RS M. Natsir Solok year 2020 is seen that the dimensions of the quality of health services has been running well malaupun there are still some yet to be done with a good as dimensions of the quality of empaty. The purpose of research to determine the picture quality of health services on an inpatient in a Hospital M. Natsir Solok. This research was conducted quantitatively, the collection of data by koesioner and instrument of data collection used in this research is koesioner. The number of samples ebanyak 30 respondents.The results of the research dimensions of service quality from the 30 respondents said the quality of the Reliability of respondents who said the good as stated that more than half good (7%), and less than half good (23%), the quality of the Responsiveness of respondents who said the good as stated that more than half good (70%), and less than half good 30%, quality Assurance of respondents who said the good as stated that more than half good 77%, and less than half good 23%, the quality of Empaty respondents who said the good as stated that more than half good (67%) and less than half good 33%, the quality of the Tangible respondents who said the good as stated that more than half good 70%, and less than half good 70%.It is concluded that the quality of health services on an inpatient Surgical and Neorologi RSUD M. Natsir Solok of the 30 respondents most of the respondents feel good with a score of 72%, and respondents who feel less well with a score of 28% to service patients hospitalized surgical and neorologi in RS M. Natsir Solok.
Co-Authors Ademauna, Dhea Adi Putri, Silvia Aditya Allan Adri, Rantih Fadhlya Adzkia, Legabina Ahmad Rizki Maulana Alam, Dewi Fangku Amelia Ananda, Rhea Anggraini, Yuliza Ardianto, Febra Aulia, Usma Efendi, Fidel Effendi , Fidel Elsi Susanti ELVIRA JULITA ENDRI ENDRI Fadhlya Adri, Rantih Fadila, Nailatul Fajriati Ariska, Lathifa Fitriah, Riri Rahmadani Hamdi, Muhammad Hasana, Isra Nur Hazlif Nazif Hendry Wibowo Hermawan, Petrik Ilham Guswandi Ilyas, Romi Jayanti, Indah Julita, Yoza Silfia Kurniadi Hidayat Laila Fitri, Laila Latifa Putri, Tasya Lisa Novita Sari Lisa Novita Sari M, Yeni Mahendra, Ezra Akbar Marsita, Veny Marzelina, Nola Mega Ade Nugrahmi Meisy Rahmadhani MERY RAHAYU Miftahul Hidayah Nofitri, Indah Tira Novelti Novelti, Novelti Novelty, Novelty Novi Yanti Novrezia, Sevira Oktarini, Sisca Prima, Rezi Puji Permata Putri, Rima Metya Putri, Silvia Adi Putri, Yola Eka Rahmadani, Noveri Rahmadhani, Annisa Ramadhani, Kamsatul Nahya Rani Safitri Rantih Adri Rantih Fadylya Adri Redha, Pratiwi Soni Refindra Wijaya, Tiara Resti Muslimah Salsabila Amani Fathiha Sari, Lupita Sasmita, Ayu Sekar Dea Kristi Setiana, Iffa Silvia Adi Putri SINTHA FERONIKA Soni Redha, Pratiwi Suci Agustin Surya, Rahmad Susanti, Elsi Susi Yuliastanty Susi Yuliastanty Susy Yuliastanti Syahna, Nurul Fadhila Sylvi Nezi Azwita Usdarisman, Usdarisman Vivi Nezi Azwir Windika Putri Wulandari, Alfia Yasherly Bachri Yilhas, Romi Yosalli Yosalli Yuliastanti, Susi Yuliastanti, Susy Yuliastanty, Susy Yuliza Anggraini Zumiarti