Article Per Year (5 Year)
p-Index From 2020 - 2025
3.549
P-Index
This Author published in this journals
All Journal International Journal of Public Health Science (IJPHS) JDM Jurnal Terapan Abdimas WIDYAKALA JOURNAL PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Management Studies and Entrepreneurship Journal (MSEJ) International Journal of Social and Management Studies (IJOSMAS) Jurnal Kewarganegaraan International Journal of Organizational Business Excellence (IJOBEX) Journal of Economics and Business Letters Formosa Journal of Sustainable Research (FJSR) Jurnal Akuntansi dan Manajemen Bisnis (JAMAN) Priviet Social Sciences Journal International Journal Multidisciplinary Science
Yohanes Totok Suyoto
Universitas Pembangunan Jaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : JDM

 1 
Pengaruh E-Service Quality Terhadap E-Loyalty Melalui E-Satisfaction Effendi, Reza; Musnaini, Musnaini; Suyoto, Yohanes Totok
Jurnal Dinamika Manajemen Vol. 11 No. 4 (2023): Jurnal Dinamika Manajemen
Publisher : Prodi Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jdm.v11i4.28066

Abstract

ABSTRACT This research aims to determine the influence in the perspective of E-Service Quality, E-Loyalty and E-Satisfaction. This study used a quantitative method with the Partial Least Square (PLS) data analysis tool and assisted with SmartPLS 4.0 software. The subjects of this study were users of the Lazada e-commerce platform in Jambi City. The sampling technique used was purposive sampling. The number of samples used in this study was 100. The results showed that e-service quality had a positive and significant effect on e-loyalty, e-service quality had a significant effect on e-satisfaction, and e-satisfaction could affect electronic loyalty. With the e-satisfaction variable in this study can influence or mediate between e-loyalty and e-service quality variables, the findings of this study support a partial mediating effect. Keywords: E-Service Quality, E-Loyalty, E-Satisfaction.
Co-Authors Abdul Rahman, Rahayu Adhika Ibnu Anugrah Aep Saefullah Agus Saputra Aisyah Solehati.,S.E.,M.M Alya Syahla Amanda Putri Ambarwati, Retnoning Amin Setio Lestiningsih Andina Dwijayanti Anugrah, Adhika Ibnu Budi Harto Cakranegara, Pandu Adi Damanik, Darwin Dede Suleman Diah Afrianti Rahayu Dion Dewa Barata Edi Purwanto Effendi, Reza Eka Hendrayani Endang Pitaloka Fadjari Widhi Kurniandra Fahrina Mustafa Fendi Saputra Fendi Saputra Fendi Saputra Guntur Haludin Hastuti Naibaho Hendy Tannady Hendy Tannady Imelda Sari Indria Widyastuti Intan Hajar Karuniatama Iwan Henri Kusnadi Joko Ariawan Juliawati, Poniah Kayla Zoraya Hanum Kiki Setyawati Kusnadi, Iwan Henri Magdalena Magdalena Magdalena Magdalena Magdalena Mohamad Trio Febriyantoro Mohd Isa, Noor Saatila Monika Claudia Sarita musnaini musnaini Nur Alya Nurdiani, Tanti Widia Primadi Candra Susanto Purwanto, Edi Raden Ati Haryati Rahayu, Diah Afrianti Refina Sari Wiratami Renwarin, Joseph M.J. Resti Yulistria Salma Sintya Suryani Suryani Sy, Arniwita Teguh Prasetio Teguh Prasetio Universitas Bina Sarana Informatika, Zahra Wheny Khristianto Wheny Khristianto Wiarta, Iqra Yanti Budiasih Yosaphat Danis Murtiharso Yunus, Mohd Hadli Shah Mohamad Zamri, Norhayati Zulkifli Zulkifli Zulkifli Zulkifli Zulkifli