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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Teknik Informatika JURNAL BERKALA ILMIAH EFISIENSI JURNAL LPPM BIDANG EKOSOSBUDKUM International Journal of Artificial Intelligence Research JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Neraca Manajemen, Akuntansi, dan Ekonomi
Ferdy Roring
Universitas Sam Ratulangi, Manado, Indonesia
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Library & Information Science

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Journal : Jurnal Teknik Informatika

 1 
“Analysis Influence Brand Equity and Service Quality to Costumer Satisfaction Users Blackberry Curve 9300 District Sario Manado ” Roring, Ferdy
Jurnal Teknik Informatika Vol 1, No 1 (2012): Jurnal Teknik Informatika
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35793/jti.1.1.2012.1037

Abstract

Research In Motion (RIM) is the official producer of mobile phones that are currently most popular especially in Indonesia which is the Blackberry. Indonesia is a large market share to Blackberry because of Indonesia's population. 47 percent mobile circulating in Indonesia is Blackberry.The goal of this research is to know the influence of quality of service and brand equity to the satisfaction of consumer users blackberry curve 9300 district Sario the city of manado.In this research, the methods of analysis used is regression analysis method. The population was taken is the blackberry curve 9300 user with samples as much as 100 people. Sampling techniques research using simple random sampling.Research results by using regression analysis showed that partially variable quality of service significantly influential to the variable satisfaction but rather to brand equity, does not affect the consumer's satisfaction. And simultaneously variable quality of service and significant impact on brand equity consumer satisfaction.For the RIM Blackberry mobile phone manufacturers should be as much again to improve the quality of service that is better to consumers so that consumers do not migrate or switch to other parties. More manufacturers to optimize quality of service to the higher customer satisfaction. The RIM also should pay attention to brand equity. If the RIM is not paying attention to the brand equity will be decreased to the level of consumer satisfaction that have an impact on decreasing the level of product sales.Keywords: service quality, brand equity, and customer satisfaction
The Influence of Attitudes, Norms and Control Subyetif Interests Attitudes to Using Internet Banking In BRI Kotamobagu Branch Roring, Ferdy
Jurnal Teknik Informatika Vol 1, No 2 (2012): Jurnal Teknik Informatika
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35793/jti.1.2.2012.1619

Abstract

Commercial banks have introduced internet-based on banking system to improved operations and reduced costs. Internet banking is one form of service were started a lot of products offered by commercial banks in Indonesia.The sample in this study was 100 from total population 809 clients. Analysis tools used multiple linear regression, hypothesis testing using t test and F test before being tested by using multiple linear regression, previously tested using the data validity and reliability as well as testing the classical assumptions. Tests conducted with the help of SPSS software.The results showed that attitudes, subjective norms and behavioral control affect the interest of using internet banking either partially or simultaneously. The relationship between the variables X and Y is strong, while the magnitude of the influence of variable X to variable Y is equal to 38.8% while the remaining 61.2% is influenced by variables other than research. The dominant variable is the control of behavior.Increased interest of customers to use internet banking should be improved by Bank BRI Branch Kotamobagu by increasing or add information on internet banking, as most customers are still not understand about internet banking.Keywords: Attitude, Subjective Norms, Behavioral Control, Use Internet Banking Interests.
Co-Authors Adolfina, . . Agatha Lombogia Agus S. Soegoto Agus Supandi Soegoto Agus Supandi Soegoto Ahmad Ziedan Minibari Alkatiri, Suhailah . Altje L. Tumbel Altje L. Tumbel Andriyanto Andriyanto Awa, Reinhard . Bernhard Tewal Bode Lumanauw Bogdadi, Faranisa Christovel Suwu Cimilivia Simange Daniel Kurniawan Djodjobo, Bilklif . Djurwati Soepeno Dumat, Faly Etam Farlane S. Rumokoy Frederik G. Worang, Frederik G. Ginsu, Frasisco F.G Gledis Claudia Kandati Goran Tokan, Alief Syahrizal Greis M Sendow Greis M. Sendow Greis Sendow, Greis Greissela Anggriani Sehangunaung Halimatu Sadiah, Sinta Wulandari Hana Yoflike Mokodompit Hendra Novie Tawas Herlina Efrilia Seke Hilarius Go’o Indrie Debbie Palandeng Ivonne S Saerang Ivonne S. Saerang James D. D. Massie James D. D. Massie James D. D. Massie, James D. D. James D.D. Massie James Dicky Dannie Massie Jane G. Poluan Jantje L. Sepang Kalele, Amelia E. Kalengkongan, Regita Vanesa Juliana Karinda, Melanie V. A. Kasih Jenelina Pingkan Tamamekeng Kawatu, Jessika Margareth Kezia Sondakh Kindangen, Wulan Deisy Kojo, Christoffel . Koleangan, Rosalina M. Koroh, Grachia Trivosa Chrispengster Kumar, Marco C. Lampengan, Pricilia Langi, Chensy Cesya Lapian, Joyce. S.L.H.V. Lapian, S. L. H. Joyce Lisbeth Mananeke Lisvany E. Manurung Lontaan, Gabriela Jenifer Lucky Dotulong Lucky O.H. Dotulong Lumanauw, Bode . Maikell Marchall Maino, Glorya P. Mananeke, Lisbeth . Mandey, Silvyah L. Mangantar, Marjam . Maramis, Joubert B. Maramis, Joubert B. Mawey Z. Alfa, Mawey Z. Mike Sendow, Greis Mirah H.Rogi Moniharapon, Silcyljeova . Mumbunan, Marthin Thomas Olivia Syanne Nelwan Pantilu, Dealisna . Paputungan, Putri Rizkia Paramulia, Olivia Christy Paransa, Rexi Pareraway, Angelia Steelyasinta Paulina Van Rate Permana Putra, Dean Piri, Prisly H. Pontoh, Marsella Engeline Putri Claudia Massie Rantung, Priccilya R. L. Rate, Paulina V. RENALDO MARCELLINO PELENGKAHU Revalda Milenia Tololiu Rita Taroreh Rompas, Wensy Frangky Israel Rumagit, Gaby I Rumondor, Prillyana Esther S. L. H. V Joyce Lapian S.L.H.V Joyce Lapian S.L.H.V. Joyce Lapian Seidy, Makarawung . Sengkey, Windri S. Silcyljeova Moniharapon Silcyljeova Moniharapon Silcyljeova Moniharapon Silvya L Mandey Silvya L. Mandey Silvya L. Mandey Silvya L. Mandey Sinurat, Elinawati S. M. Soebakir, Budi D. Sri Murni Stevani F. Taroreh Steven A. Pottu Sumual, Jacline Indirany Syavira Suci Supratman Taroreh, Gheany Andrea Tendean, Marsel R. Tilaar, Florida . Tindige, Putra F. Tombeng, Brigitte . Tompodung, Esther Tumbuan, Willem J. F. A. Victor P. K. Lengkong Walangare, Jasinta Livy Warouw, Rocki Waya Imanuela Zipora Purukan Wemben, Franasista Viana Willem J.F.A Tumbuan Wongkar, Inri M. Yosua Ronaldo Suwu