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Lukman Samboteng & Rulinawaty Kasmad
Universitas Terbuka, Jakarta, Indonesia
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Journal : Jurnal Ilmu Administrasi Publik (JIAP)

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Assessing E-Government User Satisfaction With Delone & Mclean Is Success Model And Digital Literacy Hasbah, Nur Ilmi; Purwanto, Agus Joko; Rulinawaty, Rulinawaty
JIAP (Jurnal Ilmu Administrasi Publik) Vol 13, No 2 (2025): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v13i2.33124

Abstract

This study aims to analyze e-government user satisfaction using the D&M IS Success Model. Digital literacy is added as an additional variable to provide a broader explanation of the contradictory research results from previous studies. A quantitative research approach is employed. Research data were collected by distributing an online questionnaire to users of the BPS-Statistics Sulawesi Barat Province official e-government website who accessed the site in the last year. Multiple linear regression is used to analyze the impact of system quality, information quality, service quality, and digital literacy on user satisfaction, both partially and simultaneously, using RStudio. Findings indicate that the variables from the D&M IS Success Model have a significant influence on user satisfaction. On the contrary, digital literacy was found not to significantly influence user satisfaction when tested partially. Simultaneously, the four variables have a significant influence on user satisfaction. The R-squared value indicates that system quality, information quality, service quality, and digital literacy collectively explain 75.26% of user satisfaction. In comparison, the other 24,26% is covered by different variables that are not included in this research. These results offer valuable insights for governments implementing e-government websites to enhance user satisfaction and deliver improved public services. The study contributes to the existing literature on user satisfaction with e-government in Indonesia.
Co-Authors Abdi Abdi, Abdi Abdul Rahman Abu Bakar, Muhammad Bin Adha, Akbari Adhymuhtar, Entang AGUS PRASTYAWAN AGUS PRIYANTO Alwi Alwi Andi Rosdianti Razak, Andi Rosdianti ANDI WIJAYA Andriyansah . Ansari, Muh Isa Arga Wijaya, Dennie Arif Sugiono Asrofi, Asrofi Atrianingsi, Andi Basit, Mutmainnah Budi Setiawati Cahyadie, Hendra Dian Wardiana Sjuchro Dila Erlianti Doran, Nurhayati Dudi Yudhakusuma Faizal Madya Fariani, Lidya Hamson, Zulkarnain Hasanuddin Hasanuddin Hasbah, Nur Ilmi Hasriati Hasriati, Hasriati Hata Galih, Renra Hendriarto, Prasetyono Hussain, Zulkifli Karyawati, Ni Putu Kasmad, M. Rachmat Kuncoro, Setyo Lukman Samboteng M. Rachmat Kasmad Mappamiring Mappamiring Mirsa, Sitti Muhammad Tahir Mutmainnah Basit Mutmainnah Basit, Mutmainnah Basit Nasrulhaq Nasrulhaq Norman, Nurathirah Aprillah Nurdin, Nani Harlinda Palungan, Hermin Rero Poli, Agustina Ivonne Purwanto, Agus Joko Rahmat Hidayat Rahmawaty, Dwi Riau, Dwi Putranto Ridwan, Ridwan Rini Fitria Samboteng, Lukman Sarifa Aini Siti Hajar Sofjan Aripin St. Nurhijriah St. Nurhijriah Suanjaya, I Putu Alit Putra SYAHRIAL SYAHRIAL Syamsuri Tafalas, Muhamamd Guzali Tahir, Tahir Teriyanti, Rima Treisna, Novita Tri Brata, Joko Yarman, Subdi Yayuk Basuki Yuliani Yuliani Yumiati