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Lukman Samboteng & Rulinawaty Kasmad
Universitas Terbuka, Jakarta, Indonesia
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Kualitas Pelayanan dalam Penerbitan Surat Ijin Mengemudi (SIM) pada Kepolisian Resort (POLRES) Jembrana Bali Suanjaya, I Putu Alit Putra; Riswanda, Riswanda; Rulinawaty, Rulinawaty
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 6 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i6.1859

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan masyarakat dalam proses permohonan Surat Izin Mengemudi (SIM) pada Satuan Lalu Lintas (SatLantas) Polres Jembrana, Bali. Penelitian menggunakan metode kuantitatif dengan pendekatan regresi linier berganda. Sampel penelitian sebanyak 100 responden yang dipilih secara acak dari total populasi pemohon SIM jenis A dan C di Polres Jembrana pada Desember 2023. Data dikumpulkan menggunakan kuesioner terstruktur berbasis model SERVQUAL yang mencakup lima dimensi kualitas pelayanan, yaitu tangible, reliability, responsiveness, assurance, dan empathy. Analisis data dilakukan melalui uji validitas, reliabilitas, asumsi klasik, serta uji regresi parsial (uji t) dan simultan (uji F). Hasil penelitian menunjukkan bahwa secara parsial kelima dimensi kualitas pelayanan tersebut berpengaruh positif dan signifikan terhadap kepuasan masyarakat, dengan variabel responsiveness menjadi faktor dominan yang paling kuat pengaruhnya. Secara simultan, kelima variabel tersebut memiliki kontribusi sebesar 67,2% terhadap kepuasan masyarakat. Temuan ini menegaskan pentingnya responsivitas petugas sebagai prioritas dalam meningkatkan kualitas pelayanan publik, terutama pada pelayanan administrasi SIM. Implikasi penelitian ini adalah rekomendasi bagi SatLantas Polres Jembrana untuk lebih menitikberatkan upaya peningkatan kecepatan dan ketepatan pelayanan guna meningkatkan kepuasan dan kepercayaan masyarakat.
Dinamika Reformasi Kebijakan Ketahanan Pangan di Indonesia Timur: Penerapan Model Kaleidoskop di Maluku Utara, NTT, dan Papua Tahir, Tahir; Rulinawaty, Rulinawaty; Wijaya, Andi; Treisna, Novita
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 7 No. 6 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v7i6.1860

Abstract

Ketahanan pangan menjadi isu strategis dalam pembangunan berkelanjutan, terutama di wilayah Indonesia Timur yang menghadapi tantangan geografis, budaya, dan kelembagaan yang kompleks. Penelitian ini bertujuan untuk menganalisis dinamika perubahan kebijakan ketahanan pangan di tiga provinsi prioritas—Nusa Tenggara Timur, Maluku Utara, dan Papua—dengan fokus pada kebijakan pertanian dan penanggulangan stunting. Menggunakan pendekatan kualitatif studi kasus dan kerangka Model Kaleidoskop, studi ini dilakukan secara bertahap selama tiga tahun. Data dikumpulkan melalui wawancara mendalam, observasi lapangan, serta analisis dokumen kebijakan dan intervensi donor. Hasil penelitian menunjukkan bahwa keberhasilan implementasi kebijakan sangat dipengaruhi oleh kekuatan aktor lokal, dukungan lembaga donor, dan kapasitas kelembagaan di tingkat daerah. Namun demikian, kendala seperti koordinasi antarsektor yang lemah, fragmentasi birokrasi, serta kurangnya data yang akurat masih menjadi hambatan utama. Diskusi memperkuat relevansi Model Kaleidoskop dalam menangkap interaksi antara tekanan sosial, bukti empiris, dan kekuasaan politik dalam proses perubahan kebijakan. Studi ini juga menyoroti ketimpangan antar provinsi dan pentingnya reformasi kelembagaan untuk menjamin keberlanjutan kebijakan. Temuan ini memberikan kontribusi terhadap pendekatan teoritis kebijakan publik di negara berkembang dan merekomendasikan integrasi peran sektor swasta serta penguatan mekanisme lokal sebagai strategi jangka panjang. Studi ini mendukung pencapaian SDGs melalui kebijakan ketahanan pangan yang kontekstual dan berkelanjutan
Assessing E-Government User Satisfaction With Delone & Mclean Is Success Model And Digital Literacy Hasbah, Nur Ilmi; Purwanto, Agus Joko; Rulinawaty, Rulinawaty
JIAP (Jurnal Ilmu Administrasi Publik) Vol 13, No 2 (2025): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jiap.v13i2.33124

Abstract

This study aims to analyze e-government user satisfaction using the D&M IS Success Model. Digital literacy is added as an additional variable to provide a broader explanation of the contradictory research results from previous studies. A quantitative research approach is employed. Research data were collected by distributing an online questionnaire to users of the BPS-Statistics Sulawesi Barat Province official e-government website who accessed the site in the last year. Multiple linear regression is used to analyze the impact of system quality, information quality, service quality, and digital literacy on user satisfaction, both partially and simultaneously, using RStudio. Findings indicate that the variables from the D&M IS Success Model have a significant influence on user satisfaction. On the contrary, digital literacy was found not to significantly influence user satisfaction when tested partially. Simultaneously, the four variables have a significant influence on user satisfaction. The R-squared value indicates that system quality, information quality, service quality, and digital literacy collectively explain 75.26% of user satisfaction. In comparison, the other 24,26% is covered by different variables that are not included in this research. These results offer valuable insights for governments implementing e-government websites to enhance user satisfaction and deliver improved public services. The study contributes to the existing literature on user satisfaction with e-government in Indonesia.
Network Model of Lower Level Bureaucracy Capacity Building in Community Empowerment Policy Case Study of Street Vendors (PKL) Policy Implementation in South Sulawesi Province Andriyansah, Andriyansah; Rulinawaty, Rulinawaty
Jurnal Pamator : Jurnal Ilmiah Universitas Trunojoyo Vol 16, No 4: October - Desember 2023
Publisher : LPPM Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/pamator.v16i4.22056

Abstract

From the results of research on the Lower-Level Bureaucratic Capacity Building Network Model in Community Empowerment Policy: Case Study of Implementation of Limam Foot Vendor (PKL) Policy in South Sulawesi Province. Aims to find out effective implementation strategies so that street vendors can participate in world development, especially specifically in the province of South Sulawesi, precisely in the city of Makassar, the focus in this study includes (a). integrated human resource development in implementing street vendor empowerment policies, (b). partial strengthening of the organization in implementing PKL empowerment policies (c).institutions that are integrated in the collaborative implementation of street vendor empowerment policies. The method of the research results is to use qualitative methods that are case study strategic surveys. The data collection techniques used are in-depth interviews, observation, and documentation. The results of the study show that the development of empowerment coaching.
Dapodik Application-Based Management Information System at The Malinau Regency Education Office (Teacher Certification Study) Aini, Sarifa; Rulinawaty, Rulinawaty; Wijaya, Andi
Ideas: Jurnal Pendidikan, Sosial dan Budaya Vol 10 No 2 (2024): Ideas: Pendidikan, Sosial, dan Budaya (Mei)
Publisher : Ideas Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32884/ideas.v10i2.1724

Abstract

The implementation of management information systems based on the Dapodik Application System at the Malinau District Education Office is a challenge considering that it is located in a border area and there are still many schools that are not reached by the internet or electricity. This research discusses the implementation of the management information system based on the dapodik application system in the education office of Malinau district (teacher certification study) and the inhibiting factors in the implementation of the system. The research method used is descriptive qualitative. The inhibiting factors of the implementation are limited internet network in some schools, delays in data inputting or updating school data and/or teachers who make changes to certification data, electricity is still limited to some education units, schools and teachers still have difficulties in using the dapodik application, and changes in school dapodik operators so that they must be re-socialiser.
Formulasi Kebijakan Perubahan Masa Berlaku Paspor Biasa dari 5 (Lima) Tahun Menjadi (10 Tahun) Masa Berlaku Paspor Biasa (Studi Kasus Pengambilan Kebijakan di Direktorat Jenderal Imigrasi) Hata Galih, Renra; Riau, Dwi Putranto; Rulinawaty, Rulinawaty
UNES Law Review Vol. 6 No. 4 (2024)
Publisher : Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/unesrev.v6i4.2129

Abstract

This research aims to investigate the Directorate General of Immigration's policy formulation regarding the change in passport validity period from 5 years to 10 years, focusing on aspects of agenda setting, policy formulation, implementation, and evaluation. The research method uses a qualitative approach with a case study as the main method, collecting data through observation, in-depth interviews, and documentation from the Directorate General of Immigration for five months. Data analysis was conducted using the Miles and Huberman interactive method. The results show that policy formulation involves the stages of agenda setting to identify problems, policy formulation with in-depth analysis, and the implementation process involving the preparation of action plans and public socialization. A thorough evaluation is conducted to measure the success and impact of the policy, including community compliance and system performance evaluation. The conclusion of this study is that the Directorate General of Immigration's policy formulation process regarding changes in passport validity period demonstrates a strong commitment to transparency, public participation, and policy effectiveness. Nonetheless, the evaluation also identified challenges related to the security and economic impact of the policy. The recommendation for future research is to strengthen the analysis with a quantitative approach for higher validity.
PEMBERDAYAAN KELOMPOK MASYARAKAT DAN UMKM DI DESA PAKABBA KECAMATAN GALESONG UTARA KABUPATEN TAKALAR Nurdin, Nani Harlinda; Mirsa, Sitti; Atrianingsi, Andi; Hamson, Zulkarnain; Rulinawaty, Rulinawaty
Jurnal Pengabdian Masyarakat Berkarya Vol. 1 No. 03 (2022): Jurnal Pengabdian Masyarakat Berkarya
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/berkarya.v1i03.108

Abstract

Peningkatan pengetahuan dan keterampilan kelompok masyarakat utamanya pelaku usaha saat ini menjadi suatu keharusan mengingat perkembangan teknologi dan informasi yang semakin maju sehingga merubah cara dan pola dalam memasarkan produk. Saat ini Sebagian besar pemasaran dilakukan berbasis internet dan menudahkan masyarakat untuk mencari kebutuhannya secara cepat dan murah dalam arti harga yang bersaing. Disamping itu penampilan/image produk juga sangat menarik dan eye catching untuk menarik minta konsumen. Kegiatan Pengabdian Kepada Masyarakat ini dilakukan untuk memberikan pemahaman, pengetahuan serta keterampilan bagi kelompok masyarakat dan pelaku Usaha Mikro Kecil dan Menengah (UMKM) di Desa Pakabba Kecamatan Galesong Utara Kabupaten Takalar tentang Manajemen Pemasaran Produk UMKM. Hasil kegiatan pengabdian ini diharapkan dapat meningkatkan pemahaman, pengetahuan dan keterampilan masyarakat pelaku usaha dalam memasarkan produknya dengan menmanfaatkan teknologi dan informasi.
Performance of Local Government Regulations During the Pandemic to Improve the Economic Value of City Image in South Sulawesi Andriyansah, Andriyansah; Rulinawaty, Rulinawaty
Media Ekonomi dan Manajemen Vol 38, No 1 (2023): January 2023
Publisher : Fakultas Ekonomika dan Bisnis UNTAG Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mem.v38i1.3028

Abstract

This study aims to determine the performance of local governments in improving city image branding in South Sulawesi Province. This research uses a proportional sampling technique based on the area of the city so that the number of samples between one region and another will be different, using survey techniques in the form of questionnaires. For data analysis, this study used Structural Equation Modeling (SEM) with a total data of 265 samples. The hypothesis proves that the exogenous variables of city image branding consisting of regiocentric policy, street vendor performance, iconic tourism culinary and revisit destination have a positive influence on city image branding variables. This research contributes to the development of marketing science, the implication is that it provides input to stakeholders to increase the role of government performance on image branding.
Enhancing Research Competence in Distance Education through Scientific Workshops: Integrating Ergo-Iconic Learning Design Andriyansah, Andriyansah; Sapriati, Amalia; Rulinawaty, Rulinawaty
Research Horizon Vol. 6 No. 1 (2026): Research Horizon - February 2026
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.6.1.2026.996

Abstract

Distance education has expanded rapidly with the increasing use of digital technologies. It often presents challenges related to learner engagement, interaction, and the development of practical competencies. Integrating scientific workshops and ergonomic learning design may provide a more interactive and supportive learning environment. This study aims to examine the effectiveness of integrating scientific workshops into distance education to enhance students’ competencies, particularly in supporting the preparation of final research projects. A mixed-methods approach was employed, combining descriptive quantitative analysis with qualitative insights from semi-structured interviews. The study involved 197 participants and data were collected using structured questionnaires and follow-up interviews with selected informants. The quantitative results show that 91.3% of participants gained new knowledge related to TAPM and TAPD, 98.9% reported that the materials supported their final project writing, and 99.5% found the practical training in research tools and output interpretation beneficial. Qualitative findings further indicate that the workshops improved participants’ understanding of research methods and fostered collaborative learning, although some participants experienced difficulties in independently applying the research tools. These findings suggest that integrating scientific workshops with ergo-iconic instructional design can improve engagement, strengthen research competencies, and support more effective learning experiences in distance education environments.
SISTEM INFORMASI ORGANISASI BERBASIS JARINGAN DALAM PENENTUAN STRATEGI (NETWORK-BASED INFORMATION SYSTEMS ORGANIZATIONS IN DEFINING A STRATEGY) Rulinawaty Kasmad, Lukman Samboteng &
Jurnal Borneo Administrator Vol. 10 No. 2 (2014): Agustus 2014
Publisher : Pusjar SKPP Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (419.76 KB) | DOI: 10.24258/jba.v10i2.175

Abstract

In determining the strategy, accurate information is a necessity.Accurate information must be supported by the reliable information system. Inter-organizational networklately is a concept developed in the study of organization and management. This organizations are used to acquire critical resources needed by the organization, because these resources are controlled by other organizations. The purpose of the study is to explain the ability of information systems in the determination of local economic growth strategy in the region of BP-KAPET Pare-Pare. This research is qualitative research and the strategy used is case study as well as the type is explanative.Research results showed that the systems have not been able to provide complete and accurate information oflocal resources in its territory, so it cannot determine the dominant strategy to outperform other player's strategy. The implication is BPKAPET Pareparewhich is intended as a major driver of economic growth accelerated in the region, but until now local governments have not been able to invite investors to invest in this region. The inability to provide such information due to the BP-KAPET Parepare system is still dominated by a government bureaucracy that is focused on rules and leaders' instructions.Keyword: Inter-Organization Network, Information Systems, StrategyDeterminationDalam menentukan strategi, informasi yang akurat adalah sebuah kebutuhan. Informasi yang akurat perlu didukung oleh sistem informasi yang handal. Jaringan antar organisasi adalah sebuah konsep yang cukup berkembang dalam studi organisasi dan manajemen akhir-akhir ini. Organisasi seperti ini digunakan terutama untuk memperoleh sumber daya kritis yang dibutuhkan oleh organisasi, karena sumber daya ini dikendalikan oleh organisasi lain. Tujuan penelitian adalah menjelaskan kemampuan sistem informasi dalam penentuan strategi pertumbuhan ekonomi daerah di wilayah BP-KAPET Parepare. Metode penelitian yang digunakan adalah kualitatif dan strategi penelitian yang digunakan adalah studi kasus tipe eksplanatif.Hasil Penelitian menunjukkan bahwa sistem informasi BP-KAPET Parepare belum mampu menyediakan informasi tentang sumber-sumber daya ekonomi daerah yang lengkap dan akurat di wilayahnya, sehingga tidak bisa menentukan strategi yang dominan untuk mengungguli strategi pemain lain. Akibatnya adalah BP-KAPET Parepare dimaksudkan sebagai penggerak utama pertumbuhan ekonomi dipercepat di wilayahnya, namun sampai saat ini pemerintah daerah di wilayah ini belum mampu mengundang investor untuk berinvestasi. Ketidakmampuan menyediakan informasi tersebut disebabkan oleh BP-KAPET Parepare masih didominasi oleh sistem kerja birokrasi  pemerintahan yang terlalu berfokus pada aturan dan petunjuk pimpinan. Kata Kunci: Jaringan Antar Organisasi,Sistem Informasi, Penentuan Strategi
Co-Authors Abdi Abdi, Abdi Abdul Rahman Abu Bakar, Muhammad Bin Adha, Akbari AGUS PRASTYAWAN Alwi Alwi Amalia Sapriati Andi Rosdianti Razak, Andi Rosdianti ANDI WIJAYA Andriyansah . Ansari, Muh Isa Arga Wijaya, Dennie Arif Sugiono Arif Zainudin Asrofi, Asrofi Atrianingsi, Andi Basit, Mutmainnah Budi Setiawati Cahyadie, Hendra Dian Wardiana Sjuchro Dila Erlianti Doran, Nurhayati Dudi Yudhakusuma Faizal Madya Fariani, Lidya Hamson, Zulkarnain Hasanuddin Hasanuddin Hasbah, Nur Ilmi Hasriati Hasriati, Hasriati Hata Galih, Renra Hendriarto, Prasetyono Hussain, Zulkifli Karyawati, Ni Putu Kasmad, M. Rachmat Lukman Samboteng M. Rachmat Kasmad Mappamiring Mappamiring Mirsa, Sitti Muhammad Tahir Mutmainnah Basit Mutmainnah Basit, Mutmainnah Basit Nasrulhaq Nasrulhaq Norman, Nurathirah Aprillah Nurdin, Nani Harlinda Palungan, Hermin Rero Poli, Agustina Ivonne Purwanto, Agus Joko Rahmat Hidayat Riau, Dwi Putranto Ridwan, Ridwan Rini Fitria Samboteng, Lukman Sarifa Aini Siti Hajar Sofjan Aripin St. Nurhijriah St. Nurhijriah Suanjaya, I Putu Alit Putra SYAHRIAL SYAHRIAL Syamsuri Tafalas, Muhamamd Guzali Tahir, Tahir Treisna, Novita Tri Brata, Joko Yarman, Subdi Yayuk Basuki Yuliani Yuliani Yumiati