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ABS, M Khoirul
Faculty Of Economics, University Of Islam Malang, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Pengaruh Customer Value Dan Experiential Marketing Terhadap Loyalitas Pelanggan Dengan Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Pada Pelanggan GO-JEK Mahasiswa Fakultas Ekonomi dan Bisnis UNISMA) Ernawati Ernawati; Afi Rahmat Slamet; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 03 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to determine and customer value and experiential marketing on customer loyalty with customer satisfaction on GO-JEK consumers in Malang Islamic Univesity students faculty of economics and business either partially or simultaneously. This reseach uses Explanatory Research with a quantitative apploach. The population in this study are consumers who come directly or indirectly at GO-JEK. Samples taken were 80 respondents. The sampling technique used was purposive sampling. Data wew anliyzed using multiple liner regression analiysis processed with SPPS  16.0 software. The data collection method used was a questionnaire. The result showed that customer value and experiential marketing partially significant effect on customer value loyalty through customer satisfaction. Keywords: Customer Value, Experiential Marketing, Customer Loyalty, and Customer Satisfaction.
PENGARUH LABEL HALAL DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PRODUK INDOMIE (Studi Kasus Pada Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Islam Malang) Julia Lestari; M Hufron; M Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 7 No. 12 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purpose of this study are: 1) To determine the influence of halal and price tags simultaneously to the purchase decision. 2) To determine the influence of halal and price tags partially on purchasing decisions. The type of sampling used is accidental sampling, the sample in the study amounted to 96 Students Faculty of Economics and Business Islamic University Of Malang. The results of research by using multiple linear regression analysis shows that the variable of halal label and price simultaneously have an influence on to purchase decision variable, likewise halal label variable and price partially have an influence on purchasing decision variable.  Keywords: Halal label, price, purchase decision
Pengaruh Stres Kerja Dan Komunikasi Terhadap Kinerja Karyawan PT. POS Indonesia Cabang Malang Sonia Nengsih; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT This study aims at the description of Job Stress, Communication and Performance, Effects of Job Stress and Communication, Effects of Job Stress, and the Effect of Communication on Employee Performance at PT. Pos Indonesia Malang Branch. Population and sample are all members of the population of 68 people. Data collection techniques using questionnaires using the Likert scale assessment. Data analysis used multiple linear regression using SPSS.The results of the analysis show that work and communication stress affects employee performance, partially job stress has a negative effect on employee performance and Communication has an effect on the performance of employees of PT. Pos Indonesia Malang Branch. Communication becomes a medium for delivering information in order to create a good climate of performance among employees with superiors or employees with employees. Keywords: Job stress, Communication, and employee perform
PENGARUH KECERDASAN EMOSIONAL, KOMITMEN ORGANISASIONAL, DAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA KARYAWAN PT. BANK MUAMALAT CABANG MALANG Andi Widodo; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol.08 No. 07 Agustus 2109
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The purpose of this study is (1) to determine the effect of emotional intelligence, organizational commitnent, organizational citizenship behavior on employee performance. (2) to determine description the effect of emotional intelligence, organizational commitment, organizational citizenship behvior on employee performance. (3) to determine effect of emotional intelligence on employee performance. (4) to determine effect of organizational commitment on employee performance. (5) to determine effect of organizational citizenship behavior on employee performance. the population in this study on PT.Bank Muamalat branch Malang sampling technique using filsafat positivisme to obtain a sample.data collection trough questionnarire distribution. Data analysis in this research using SPSS version 16.0. data analysis methods used in this study include normality test, multiple linear regression test, classic assumption test and hypothesis test.            The result of this study indicate that the effect of emotional intelligence, organizational commitnent, organizational citizenship behavior has a  positive simultaneously, the description that simultaneously on employee performance. Emotional intelligence has a positive, organizational commitment has a positive and significant, organizational citizenship behavior has a positive and significant.Keywords: Emotional Intelligence, Organizational Commitment, Organizational Citizenship Behavior, and Employee Performance.
Pengaruh Customer Relationship Management, Image, Dan Kepercayaan Terhadap Kepuasan Konsumen (Studi Kasus Pada Restoran Alka Kitchen Kota Pasuruan, Jawa Timur) Karina Widyaswari Iin Kusumawati; Nur Hidayati; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 02 Agustus 2021
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis research was conducted to determine the effect of Customer Relationship Management, Image, and Trust on Customer Satisfaction (Case Study at Alka Kitchen Restaurant, Pasuruan City, East Java). This research uses explanatory research and a quantitative approach. Sugiyono theory, the method used to find the number of samples in this study is to use the Slovin formula and it is known that the number of samples is 109 respondents. The results of this study are that there is a simultaneous influence between Customer Relationship Management (CRM), Image and Trust on Customer Satisfaction at Alka Kitchen Restaurant, Pasuruan City, East Java, Variable Customer Relationship Management (CRM). ), has an effect on consumer satisfaction at Alka Kitchen Restaurant in Pasuruan City, East Java, variable image affects customer satisfaction at Alka Kitchen restaurant in Pasuruan city, East Java, and trust variable affects customer satisfaction at Alka Kitchen restaurant in Pasuruan city, East Java. Keywords: Customer Satisfaction, Customer Relationship Management, Image, Trust.
Pengaruh Kemampuan Kerja, Keterlibatan Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan (Lokasi Riset Bertempat di PT. Karya Delta Permai Banjarmasin Kalimantan-Selatan) Widya Pamela Rahmadani; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No. 07 Februari 2020
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractThis study aims to determine and analyze the Effect of Work Ability, Work Involvement and Work Motivation on Employee Performance of PT. The work of Delta Permai Banjarmasin, South Kalimantan, simultaneously and partially. The population in this study amounted to 160 and a sample of 62 employees. Sampling needs to be done considering that the population is too large to determine the number of samples in this study using probability sampling that is proportionate stratified random sampling. Data collection techniques using a questionnaire (questionnaire). Data analysis using SPSS version 16.0 for windows. The analytical tool used in this study is the instrument test, normality test, classic assumption test, multiple linear regression analysis and hypothesis testing. The results of this study concluded that the variable Work Ability does not have an effect on employee performance partially while the work engagement variable has an influence on employee performance partially and motivation has an influence on employee performance partially. Work ability, work involvement and work motivation simultaneously influence employee performance.Keywords: Work Ability, Work Involvement and Work Motivation on Performance
PENGARUH KUALITAS PRODUK DAN HARGA TERHADAPKEPUTUSAN PEMBELIAN DAN MINAT BELI SEBAGAI VARIABEL INTERVENING (Study Kasus Pada Mahasiswa FEB Universitas Islam Malang Yang Mengkonsumsi Mie Instan) Khoiriatun Nafilah; Agus Widarko; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen e Jrm Vol. 8 No. 16 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACConsumers buy products meet their wants and needs, but when the customer feels that their needs and desires have been met by the product offered by the company, it increases the intention of reprposing intention. In this study the variables used are products and prices. high prices will be much faster in earning profits, but here it will also be difficult to reach consumers. Research uses questionnaires which are distributed directly to the object of research, namely FEB students from Malang Islamic University who consume instant noodles. From a population of 3,040 students, only 97 students were taken to be used as samples which were tested using a partial test and a sobel test. From the results of this study, it is known that product quality and prices have a direct effect on purchasing decisions, product quality and prices have a direct effect on buying interest, buying interest directly influences purchasing decisions, buying interest can mediate product quality variables on purchasing decisions, and buying interest can mediate the price variable on the purchase decision.Keywords:Product Quality, Price, Purchase Decision, Buying Interest
Co-Authors Abd Kodir Djailani Abdul Kadir Djaelani Abdul Kodir Djaelani Aby Kusno Ach Bilhaq Nazal Achmad Agus Priyono Achmad Wahyu Eriyanto Ade Saputra Sastro Ade Sistiayu N Adi usmanto Aditya Fachrul Zul Aslam Adrika Fardisa Maskuna Afi Rahmat Slamet Afi Rahmat Slamet Afriadin Afriadin Agung Subandi Ahmad Dicky Husnan Ahmad Faqih Rahman Ahmad Farhan Makky Ahmad Haidir Arafat Ahmad Hikam Ahmad Nur fajar Ahmad Prayogi Wicaksono Ahmad Suja’i Ahmad Zakki M Ahson Nugroho Aida Fitri Nuril Multazamah Akhmad Muzzaki Alfian Budi Primanto Alfina Yostika Ali Fani Mumtaza Alif Wahyu Wicaksana Alsaba S. Igobula Alvin Hidayatullah Alvin Mauludi Setiawan Amirah Hanin Amirudin Amirudin Ana Mufarihatul Ula andi Febriyan Eka Muhti Andi Widodo Andre Maulana Rozikin Anifatul fitriyah Anindita Liliani Putri Anis Ulifatul Jannah Anisa Nadiya Nur Rahma Ardhi Gigeh Pranowo Ariefudin Ariefudin Arif Irvan Aris Munandar Aris Setyawan Ayu Rizki Wulandari Ayu Yuslihanah Bagas Baskoro Bagus Alisyah Putra Bahak Udin Baha’ul Mu’in Baiq Nurul Liza Bi’rul Ulumia Brahmantyo Yudistira Brina Putri Hartaroe Chicha Fahriana Cindy Audia Safira Putri Danang Saputra David Mujibur Rohman Delvia Rahman W.S Desi Nurdiana Dewi Ayu Haryani Dewi Milati Mukarromah Dian Aulia Fitri Diana Hakikah Dicky Bagus Prastyo Didik Suliono Dina Sustiana Dinda Intania Karina Cindi Nurhardana Dita Octavia Dwi Agustina Dwi Septyaningrum Ega Prillia Santoso Eka Putri Septia Rini Eka Wahyu Ningrum Elvi Yuli Asriski Erda Mulidya Erik Ibrahim Ernawati Ernawati Fadlilatul Khairiyah Fahinda Rio Dinata Faidana Riki Dwi Setiawan Faiqotul Khumaidah FAISOL HOBSI Faizal Alfian Rozi Faizal Mubarok Fanisa Kris Dayanti Fatahillah DN Fetty Rahayu Sri Mulyani Firna Amelia Mosa Basa Hadi Sunaryo Hadi Susyanti Hairul Fadli Hakiki Mufarozi Hamdan Prabowo Hasin, Muhammad Khoirul Hidayatul Hikmah Himmatussuhra Himmatussuhra I Gusti Bagus Wiksuana Ida Fitriana Iffah Qonaatillah Ighfirlana Ighfirlana Ihwanul Mutaqin Ika Febriana Ike Ratnasari Putri Ilfan Ahyar Imam Buchori Imas Maulani Irfan Candra Wardana Irfan Febriansyah Irhamna Arma atush Istna Muyassaroh Jahria Ismail Jamhari Jamhari Janggih Maqsuda Jayak Ferdwiyono Jeni Reza Noviandi Jeni Susyanti Jihad Maulana Muhammad Juhan Slamet Hirmanto Julia Lestari Junaidin, Junaidin Karina Widyaswari Iin Kusumawati Khoiriatun Nafilah Khoiron Sukron Sani Kholid Kholid Kholikuddin Amrulloh Khumairotul Khuwaroh Kristin Widiasanti Kurniawati Kurniawati Lailasari Lailasari Lika Handayani Lina Apriana Linda Indriani Agustin Liyanti Lidin Luluk Oktafiana Luqmanul Farid Lusiana Devi Lutfi Bisri Ashari Luthfi Humam M Agus Salim M Hufron M. Agung Jaya Satria M. Agus Salim M. Ali Sukamto M. Aryo Tri Satya Graha M. Bahrul Ulum M. Farhan Taufiqurrohman M. Hasan Syaifoer Rizal M. Hufron M. Iqbal Nawawi M. Rahmad K M. Rizky Radhiyya M. Syarif Maghfiroh Chandra Ning Tyas Meri Kurniawati Mochamad Mauludin Al Khowash Moh Uwais Al-Qorni Moh. Halil Muamar Kadafi Muchamad Rizal Nurfaizi Muh. Saifullah Muhamad Badrianto Muhamad Reza Noviandi Muhamad Yusuf Fikri Habibi MUHAMMAD AGUS SALIM Muhammad Fauzan Muhammad Habib Sulthoni Muhammad Hafidz Muhammad Hasin Muhammad Hufron Muhammad Idris Muhammad Mansur Muhammad Masykur Muhammad Mufti Hadzar Al Hawasyi Muhammad Muinul Hamid Muhammad Naufal Nur H Muhammad Nur Muzakki Muhammad Rasyiid Aziiz Muhammad Taufiq Annawawi MUHAMMAD YUSUF Mukhammad fatkurrozi Mulyadi Mulyadi Musmuliadin Musmuliadin Mutia Dwina Setiani Mutiatut Daimah Mu’izzatul Maghfiroh N Rachma N. Rachma Nafisa Nur Aini Natasya Rosalia Neny Winarti Nike Anggita Prima Nishfi Aini Zahra Ni’matus Syafi’ah Noer Muamal Nova Ismi Haryadi Novita Kensiwi Novita Sari Dewi Nandrayani Nur Diana Arofah Nur Hajati Nur Hidayati Nur Hikmaturohma Nurhaini Nurhaini Nurhasna Sa’ban Nurul Yuliati Nuryanita Rusiah Nur’aini Ika Ramadhani Pardiman Pardiman Pratitha Sungging Parantri Puji Astuti Putri Nur Indahsafitri Rachmaudinah Hilda Safitri Repiannur Repiannur Resty Septiana Rifky Nur Fadilla Rijalul Faqih Hadi Rina Lailatul Qodriyah Risalahtul Chamiati Misbah Risky Wahyuaning Putri Rizka Rosita Rizky Anshary Rohmah El Yunussyah Rois Arifin Romy Fatchurrozi Roni Angga Saputra Roni Malavia Mardani Roni Rusdian Farqih Ronny Malavia Mardani Rosana Rosana Rudi Setiawan Rudiyanto Rudiyanto saiful arifin Samsul Haji Sandra Oktaviasari Saras Anjarwati Sasqia Lailatul Fahiza Silvia Kusumaningrum Sindi Wulandari Siti Rosidah Sofi’yah Sofi’yah Solehah Arina Sobrina Sonia Nengsih Suadah Suadah Suci Rahmawati Sulis Amaliyatul Afifah Sultan Muhammad Maftuh Sumarni Sumarni Sunaryo, Hadi Syaiful Amin Syamsul Arifin Syarifatul Mufida Tafta Suharto Risky Taufiki Fakkarudin Assilahi Tegar Amirul Huda Tri Atma Budiantoro Tri fita Khoirotun Muaffifah Tri Handari Wahyu Pancarani Tri Kamilatun Nahdiyah Ulfa Baddrin Afdilla Ulfatul Munawaroh Umar Faruq Vallentina wahyu Anita Sari Venni Dwi Silfiani Vimilya Artika Sari Wahyu Irawan Weni Armianti Widarko, Agus Widiana Saskia Putri Widya Pamela Rahmadani Wildan Ridza Sidani WILDAN SUYUTHI Wiwin Deri Fitriani Yosep Darson Yunia Lindawati Yunita Ainun Savitri Yusi Prihantini Yusiak Ciciniwayatul Zamroni Zamroni