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Journal : jurnal niara

PENGARUH PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN PEGAWAI DIBAGIAN ADMINISTRASI FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING saputra, trio; utami, bunga chintia; sufi, wasiah
Jurnal Niara Vol. 11 No. 1 (2018)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (238.864 KB) | DOI: 10.31849/nia.v11i1.1520

Abstract

The purpose of this study is to determine the effect of student perceptions on the quality of service employees in the administrative department of the administration science universitas lancang kuning. This research is a quantitative research with associative approach. Operational definitions include indicators of student perception variables (X) that accept or absorb, understand or understand and assess or evaluate. Then variable quality of service (Y) that is Tangible, Realiable, Responsiveness, Assurance and Empaty. This study has a population of 90 students in the fourth semester, the sampling technique using randon cluster sampling so the number of samples used in this study is a student IVb semester with the number of 46 people. Data collection techniques used are library research) and field work research. The data gauge used is Likert scale. Data analysis technique used is Simple Linear Regression. The conclusion based on the data analysis and hypothesis testing resulted is the influence of student perceptions on the quality of employee services in the administrative department of the administration science universitas lancang kuning obtained the result of the equation Y = 14.592 + 1.143x and the significance test t of 92%. Then based on the test results of the coefficient of determination of the influence of student perceptions of the quality of service employees in the administrative department of the administration science universitas lancang kuning is 65.8%.
EVALUASI KEBIJAKAN TENTANG KERJASAMA DI UNIVERSITAS X halilintar, masnur putra; saputra, trio
Jurnal Niara Vol. 10 No. 1 (2017)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (148.54 KB) | DOI: 10.31849/nia.v10i1.1884

Abstract

The purpose of this research is to know how to evaluate policy about cooperation in X presenting university and make ideal format of cooperation, research method using descriptive approach, research is arranged as inductive research is searching and collecting existing data field with aim to know factors, form-elements, and a trait of phenomena. Data analysis through four stages of data processing, data presentation, and withdrawal. Result of research technique and technique. This is because there is no standard operating procedure (SOP). The attitude of the executor of the cooperation body has not been effective and the inter-organization must also coordinate in more depth.
EVALUASI KEBIJAKAN TATA NASKAH DINAS DI UNIVERSITAS LANCANG KUNING sari, ermina; dailiati, surya; saputra, trio
Jurnal Niara Vol. 10 No. 2 (2018)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (182.822 KB) | DOI: 10.31849/nia.v10i2.1901

Abstract

This study aims to examine the official script in the environment of universitas lancang kuning, making the manuscript format of the paper work aliralur script of the service as needed, this study was lifted from the existing phenomenon in the universitas lancang kuning that has no provision in making the official script, this study using the method qualitative descriptive research, which is available or builds a unity or explains the meaning behind reality. Researchers are based on the reality or ongoing events in the field. Furthermore, researchers will explore further phenomena that occur. The results show that the implementation of the official script has not been effective because the regulations on the official script of the universitas lancang kuning environment has no legal umbrella. a recommendation that would be taken into consideration in the improvement of grammar is that the university should immediately issue a policy on the legal document. In order for performance in each unit can be increased and avoided from overlapping authority. As well as candy and research about the official script can be a reference in the regulation of yellow university environment, because simply in the provisions have been described the official script of the manufacture of symbols, heads of departments, examples of making official script, stamp and format disposition sheet.
PENGARUH GAYA KEPEMIMPINAN TRANSFORMASIONAL TERHADAP EFEKTIFITAS KINERJA PEGAWAI PUSKESMAS RAWAT INAP SIDOMULYO BARAT KOTA PEKANBARU saputra, trio; marlinda, pebriana; sufi, wasiah
Jurnal Niara Vol. 9 No. 1 (2016)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (134.681 KB) | DOI: 10.31849/nia.v9i1.2012

Abstract

This study aims to identify and analyze the effect of transformational leadership style of the effectiveness of employee performance in PHC Sidomulyo Pekanbaru, Based on Law No. 23 of 1992 on Health which emphasizes the importance of improving the quality of health services, especially the level community health centers in the form of health care cost and quality, this study used survey method with quantitative approach. Primary data were collected by distributing questionnaires to the entire population of the research sample numbering 50 employees Sidomulyo Pekanbaru City Health Center data analysis using simple linear regression by using SPSS program to see the effect of the independent variable on the dependent variable. The results of data analysis showed there was a positive and significant influence transformational leadership style with health center staff performance effectiveness Sidomulyo western city of Pekanbaru. This is indicated by tcount amounted to 1,750 with p = 0.000 <0.05. note that the value of R2 (Rsquare) amounted to 0,702. This means that the influence of transformational leadership style of the effectiveness of the performance of employees amounted to 70.2% positive and significant effect of transformational leadership style with employee performance demonstrated the effectiveness of leadership style is suitable to be applied in the health centers. The functioning of transformational leadership on improving the effectiveness of performance based leadership efforts to provide motivation to improve performance in working as part of the organization so that employees develop performance by jointly realize the objectives of the organization.
IMPLEMENTASI KEBIJAKAN INOVASI PELAYANAN PUBLIK DI PUSKESMAS JAYA MUKTI DALAM MENINGKATKAN KEPUASAN MASYARAKAT saputra, trio; marlinda, pebriana; sufi, wasiah
Jurnal Niara Vol. 11 No. 2 (2019)
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.426 KB) | DOI: 10.31849/nia.v11i2.2135

Abstract

Public service innovation policies are still new in the implementation of public services at this time. Puskesmas Jaya Mukti is one of the government institutions that innovates through the Optima cycle. The research method used is a qualitative approach, analysis of interactive models and interactive analysis in various qualitative analyzes as a continuous, repetitive and continuous effort. The results of the study showed that the policy implementation of the Proven Health Center using the Optima Cycle had gone well, automatically not making the patient's satisfaction in the Puskesmas increased. The inhibiting factors of the application of cyclical optima are the length of the report download from sikda optima, and in the application of the cyclical optima application there is still no recapitulation of the patient's history below 2016. And the latter requires a supportive policy such as the policy generator used to turn off the lights.
Can the attitude of implementing an occupational safety and health program improve employee work discipline? Saputra, Trio; Junaidi; Fajarwaty Kusumawardhani; Abdul Mirad; Irawati
Jurnal Niara Vol. 16 No. 2 (2023): September
Publisher : FAKULTAS ILMU ADMINISTRASI UNIVERSITAS LANCANG KUNING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/niara.v16i2.16515

Abstract

This research aims to determine the relationship between attitudes towards implementing occupational safety and health programs and employee work discipline. This research used as subjects 57 employees of PT. PLN (Persero) Pekanbaru branch, research data was collected using two scales, namely the attitude scale for implementing occupational safety and health programs compiled by the researcher himself with a total of 30 items and the employee work discipline scale used was compiled by the researcher himself based on disciplinary theory with a total of 28 items. Sampling in this research used the summated ratings method, data analysis using product moment analysis, with the help of the SPSS 24.0 for Windows computer program. Based on the results of the analysis, it was found that there was a positive relationship between the attitude towards implementing occupational safety and health programs and employee work discipline, the correlation coefficient was 0.738 with p = 0.000, so the hypothesis was accepted, meaning that the higher the attitude towards implementing occupational safety and health programs, the greater the contribution to improve employee work discipline