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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi Jurnal Biosains Pascasarjana Jurnal Terapan Abdimas Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya EKONOMIS : Journal of Economics and Business Jurnal Informatika Universitas Pamulang SENTRALISASI JURNAL PETIK Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Samudra Ekonomi dan Bisnis Jurnal Ilmu Manajemen WIDYA MANAJEMEN ASSET: Jurnal Manajemen dan Bisnis Reswara: Jurnal Pengabdian Kepada Masyarakat UTAMAX : Journal of Ultimate Research and Trends in Education Journal of Management - Small and Medium Enterprises (SME's) Jurnal Riset Teknologi Pencegahan Pencemaran Industri Tsarwah : Jurnal Ekonomi dan Bisnis Islam JOURNAL OF COMMUNITY ENGAGEMENT AND EMPOWERMENT Jurnal Abdi Masyarakat Indonesia Akses: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Universitas Ngurah Rai JURNAL PENGABDIAN PENDIDIKAN MASYARAKAT (JPPM) MDP Student Conference Jurnal Terapan Ekonomi dan Bisnis (JTEB) LOGIC : Jurnal Ilmu Komputer dan Pendidikan Jurnal Solutif: Jurnal Pengabdian Masyarakat Calvaria Medical Journal IQTISHADUNA: Jurnal Ilmiah Ekonomi Kita Dental Agromedis
Fery Setiawan
Universitas Mercu Buana
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Journal : EKONOMIS : Journal of Economics and Business

 1 
Pengaruh Service Quality, Perceived Usefulness dan E-Banking terhadap Kepuasan Nasabah Bank BRI Pratiwi, Anggun Anggraini Mila; Santoso, Adi; Setiawan, Fery
Ekonomis: Journal of Economics and Business Vol 8, No 2 (2024): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i2.1341

Abstract

The rapid growth of the banking industry in Indonesia has increased the level of competition between banks in terms of product innovation, service standards, technological system development and other banking services. The aim of this research is to determine the influence of service quality, perceived usefulness and e-banking on customer satisfaction. Bank BRI Ponorogo. The sample for this research was management study program students who used BRI Bank at Muhammadiyah University Ponorogo using snowball sampling techniques. The analysis used is multiple linear regression analysis. The results of this research found that service quality, perceived usefulness and e-banking have an influence on BRI bank customer satisfaction.
Co-Authors Adi Santoso Afrida Nurmalasari, Afrida Ahmad Yudianto Ali Firdaus Aries Saifudin Ariyanto, Ayok Auliasari, Ria Windi Ayuningtyas, Angelica Beatris Ayuningtyas, Eka Destriyanto Pristi Bambang Wahrudin, Bambang Chasanah, Niswatun Dillon, Erloy Diniah, Zahrotu Dwi Kartika Apriyono Dyah Irnawati Ellyana, Nabila Sastika Elok Putri Nimasari, Elok Putri ernawati, etik Erni Anikasari Fakhrudin Rifai, Royyan Farisi, Ahmad Hafiz, Afdal Al Hendri Wijaya, Hendri Heni Susilowati Hidayat, Muhamad Syahrul Indriani, Ella Jenny Sunariani, Jenny Julianita siregar, Siti Juni Handajani Kumala, Shelee Fransiska Kurniasih, Ranti Lailatizzahro, Nisa’u Laksana, Lintang Bayu Adi Latief Mooduto, Latief Lisdrianto Hanindriyo Lusiyanti, Lusiyanti Mohammad Khafid Muh Anhar Naning Kristiyana, Naning Nobel Aqualo Nur Yanti, Nur Nurdianto, Arif Rahman Nurhayati, Anna Otto Fajarianto Prabandari, Paundra Fatikah Prakosa, Basma Rosandi Pratama, Arvin Arya Pratiwi, Anggun Anggraini Mila Pristi A., Eka Destriyanto Purwaningrum, Titis Purwaningsih, Titis Putri, Laras Dwi Linggarani Rahmawan, Dzanuar Rizal Fauzi Nurdianto Rohfin Andria Gestanti Rudi Irawan Rudy S. Saiful Nurhidayat, Saiful Salsabila, Aghnia Salma Siti Sunarintyas Sri Mulyati Suhartini Titi Rapini, Titi Titut Harnanik Toti Indrawati Trisna, Anita Xtisani Tuada, Anfal Husna Wahna Widhianingrum, Wahna Wahyudi Wahyudi Wicaksono, Dhimas Wijianto Wijianto Yulistiyani, Andriati Yusof, Ainuddin Yushar