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All Journal Jurnal Inovasi Ilmu Administrasi Publik Panrita Abdi - Jurnal Pengabdian pada Masyarakat Policy & Governance Review Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Publik (Jurnal Ilmu Administrasi) Gorontalo Journal of Public Administration Studies PubBis : Jurnal Pemikiran dan Penelitian Administrasi Publik dan Administrasi Bisnis Inovasi: Jurnal Ilmiah Ilmu Manajemen Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Suara Hukum Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Engineering, Science and Information Technology PUBLIKA : Jurnal Ilmu Administrasi Publik International Journal of Science and Society (IJSOC) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Education and Social Science (IJESS) Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Journal of Artificial Intelligence and Digital Business Public Policy Journal Innovative: Journal Of Social Science Research Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir Jambura Journal of Administration and Public Service Socius: Social Sciences Research Journal INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE JAIDE Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Education, Vocational and Social Science International Journal of Health and Medicine Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab
Asna Aneta
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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Journal : Ilmu Administrasi Publik

 1 
Institutional Problems in Regional Public Services Aneta, Asna; Aneta, Yanti; Dama, Hais
Jurnal Ilmiah Ilmu Administrasi Publik Vol 8, No 2 (2018)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (454.929 KB) | DOI: 10.26858/jiap.v8i2.7877

Abstract

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy.
The Effectiveness of Online-Based Licensing Services at The Capital Investment and Integrated One-Stop Services (DPM-PTSP) in The Fourth Industrial Revolution Asna Aneta; Erni Soleman; Sukarman Kamuli
Jurnal Ilmiah Ilmu Administrasi Publik Vol 10, No 1 (2020)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (626.808 KB) | DOI: 10.26858/jiap.v10i1.14130

Abstract

The research aims to analyze the effectiveness of online-based licensing services at the Capital Investment and Integrated One-stop Services (DPM-PTSP) in the Fourth Industrial Revolution. The research method was using a survey method with an explanatory approach and serving the research findings in a descriptive-quantitative way. The informants were the state civil apparatuses at DPM-PTSP. The data collection techniques were: 1) Observation, 2) Interview, and 3) Questionnaire. Meanwhile, the data analysis techniques used were data reduction, data display, and data verification interpreted quantitatively and qualitatively and taken from primary and secondary data. The research findings were: 1) The integrated one-stop service concept to improve the quality of licensing services in Gorontalo in the Fourth Industrial Revolution; 2) The determinants of the quality of licensing services in Gorontalo in the Fourth Industrial Revolution; 3) The effectiveness of online-based licensing services at DPM-PTSP in terms of a) Services: less optimized online-based licensing service implementation. The evidence argued that the service was ineffective in terms of human resources which were low. Either the staff or facilities and infrastructures were inadequate, b) Online-based program implementation: the implementation of online-based licensing services was not optimized as it was a new program at DPM-PTSP. Besides, several challenges started to appear; such as the limited number of staff who provided the online-based service for the community, the community’s inadequate understanding of how to use the Internet and the online-based licensing services, lack of facilities and infrastructures, and others. The challenges could be reduced by optimizing the education and training for the staff, optimizing socialization from DPM-PTSP to the community who were not experienced in using technology networks, providing facilities and infrastructures needed by providing budget, and optimizing service provision. Furthermore, DPM-PTSP should well respond to the customers’ complaints and improve their service performances.
Implementasi Kebijakan Program Penanggulangan Kemiskinan Perkotaan (P2KP) Di Kota Gorontalo Asna Aneta
Jurnal Ilmiah Ilmu Administrasi Publik Vol 1, No 1 (2010)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v1i1.132

Abstract

Penelitian ini bertujuan untuk: mengetahui dan menganalisis bentuk-bentuk implementasi kebijakan program penanggulangan kemiskinan di kota Gorontalo, mengetahui dan menganalisis tingkat responsivitas pemerintah kota Gorontalo dalam implementasi kebijakan program penanggulangan kemiskinan, mengetahui dan menganalisis tingkat keberterimaan masyarakat terhadap kebijakan program penanggulangan kemiskinan, dan mengetahui dan menganalisis faktor-faktor yang mempengaruhi implementasi kebijakan program penanggulangan kemiskinan di Kota Gorontalo. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus. Teknik pengumpulan data yang digunakan yaitu: wawancara dan  focus group discussion (FGD). Hasil penelitian ini menunjukkan bahwa bentuk-bentuk implementasi kebijakan program penanggulangan kemiskinan di Kota Gorontalo telah dilaksanakan sesuai tahapan kebijakan P2KP, responsivitas pemerintah Kota Gorontalo tinggi dalam implementasi kebijakan program penanggulangan kemiskinan, masyarakat menerima dan mendukung program penanggulangan kemiskinan, dan faktor komunikasi, sumber daya, sikap pelaksana, dan struktur birokrasi merupakan faktor-faktor yang mempengaruhi keberhasilan implementasi kebijakan P2KP di Kota Gorontalo.Kata Kunci: Implementasi, Kebijakan 
Co-Authors A, Apriani Abdul Haris PanaI Abdul Madjid Abdul Wahab Podungge Abdulatif, Fatmawati Acub Umar, Novel Adam, Sitti Noer Fadhillah Adam, Sry Fidyawati Agung Nugraha Agussalim, Alfiyah Ahmad, Muhtar Alamri, Rivan Amran, Mutmainah Angraini, Feni Arifin Arifin Badjeber, Fikran Badjuka, Alexander H. Bahuwa, Tiara Oktaviani Datau, Ramdan Djoko Lesmana Radji Dwi Indah Yuliani Solihin Eduart Wolok Erni Soleman Espin Tulie Fahira Dwi Putri, Annesha Femy M. Sahami Fence M Wantu Fenti Prihatini Dance Tui Hadi Saputro Wirakusumah Hais Dama Hanasi, Raihan A. Hilumalo, Nurain Hulinggi, Pebriyanto A. Ibrahim, Danial Irwan Halid Ismet Sulila Jamaluddin Ahmad Juriko Abdussamad Kahar, Muhammad Syahrul Kamumu, Rahmat Raihan Kokalo, Milawati Lasena, Sirajudin Mozin, Sri Yulianty Muchtar Ahmad Muh. Ikbal Panyue Mukharomah, Siti Mursalin Naki, Mohamad Rasid Ngiu, Zulaecha Novianty Djafri Nuna, Muten Nur Mohamad Kasim Nurul Khairunnisa Kobis Pateda, Rahmatia Pitoi, Linda Podungge, Abdul Wahab Rahmat Kokalo, Milawaty Rajak, Fadila Abdul Rara Ayudyah Olii Rauf A. Hatu Rauf A.Hatu Robby Hunawa Robby Hunawa Roni Taningo Rosman Ilato Rudin, Maryam Rudin Rusli Isa Rusli Isa Salam, Ridwan Sandi Prahara Sa’ban, Ingki Nurcahayani sintiya hintalo Sri Harijati Sri Yulianty Mozin Stevani Laude Sukarman Kamuli Suprianto, Sri Astuti Taufiq, Rahmat Tee-Anastacio, Princess Alyssa D. Tessy Nursanty Podungge Tety Thalib Thalib, Tety Tohopi, Rustam Tulie, Espin Udin Hamim Umar, Novel Umar, Nurmala Wahab Podungge, Abdul Warsono, Putri Widiantoro, Mohamad Agung Yacob Noho Nani Yanti Aneta Yantoi, Dion Sanjaya Youke Lidya Herty Lumataw Yuliani, Dwi Indah Yuliyani Solihin, Dwi Indah Zuchri Abdussamad