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All Journal IJCCS (Indonesian Journal of Computing and Cybernetics Systems) Jurnal Manajemen Terapan dan Keuangan JURNAL SISTEM INFORMASI BISNIS Jurnal Pendidikan dan Pengajaran Elkom: Jurnal Elektronika dan Komputer Indonesian Journal of Artificial Intelligence and Data Mining JSiI (Jurnal Sistem Informasi) Jurnal Ilmiah Media Sisfo Jurnal Nasional Komputasi dan Teknologi Informasi Digital Zone: Jurnal Teknologi Informasi dan Komunikasi Journal of Information System,Graphics, Hospitality and Technology Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Nasional Ilmu Komputer Information System Journal (INFOS) Jurnal SAINTIKOM (Jurnal Sains Manajemen Informatika dan Komputer) Jurnal Sains Teknologi dan Sistem Informasi JSIKTI (Jurnal Sistem Informasi dan Komputer Terapan Indonesia) JUSTIN (Jurnal Sistem dan Teknologi Informasi) Brilliance: Research of Artificial Intelligence MATHunesa: Jurnal Ilmiah Matematika Algoritme Jurnal Mahasiswa Teknik Informatika Jurnal Nasional Teknik Elektro dan Teknologi Informasi Jurnal Pustaka Aktiva : Pusat Akses Kajian Akuntansi, Manajemen, Investasi, dan Valuta Jurnal Sistem Informasi Triguna Dharma (JURSI TGD) Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Karya Abdi Masyarakat Journal of Business Studies and Management Review Journal of Fish Health MIMBAR INTEGRITAS J-Icon : Jurnal Komputer dan Informatika Journal of Software Engineering and Information System (SEIS) Jurnal Pengabdian Masyarakat Pinang Masak Jurnal Sistem Informasi dan Ilmu Komputer Journal of Management and Innovation Entrepreneurship (JMIE) JUPEMA Jurnal Indonesia : Manajemen Informatika dan Komunikasi Journal of Computer-based Instructional Media International Journal of Computer Technology and Science Akademika Jurnal Ilmu Komputer dan Teknologi Informasi Tesseract: International Journal of Geometry and Applied Mathematics EdLib Journal (Education and Library Journal) Indonesian Journal on Learning and Advanced Education (IJOLAE)
Utomo, Pradita Eko Prasetyo
Univeristas Jambi
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Dashboard-Based Tourism Data Visualization In Jambi Province Using The Seven Stages Of Visualizing Data Muhammad Nabil; Pradita Eko Prasetyo Utomo; Rizqa Raaiqa Bintana
Brilliance: Research of Artificial Intelligence Vol. 5 No. 2 (2025): Brilliance: Research of Artificial Intelligence, Article Research November 2025
Publisher : Yayasan Cita Cendekiawan Al Khwarizmi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/brilliance.v5i2.7420

Abstract

Tourism is a global and national priority sector that holds significant potential in Jambi Province, supported by its rich natural and cultural heritage. To support effective development strategies, the availability of accurate, accessible, and informative data is fundamental. Although the Jambi Open Data Website has presented a tourism dashboard, observations indicate that the visualizations are statistical in nature, lack comprehensiveness, and fail to present in-depth patterns or trends, thus limiting their utility as a decision-making tool. This study aims to address this gap by developing a more interactive, informative, and analytical tourism data visualization dashboard for Jambi Province using Tableau. The methodology used is The Seven Stages of Visualizing Data by Ben Fry (2008), which systematically combines data processing and visual design, including Acquire, Parse, Filter, Mine, Represent, Refine, and Interact. The result is the development of three functional dashboards: Tourist and Attraction, Hotel Accommodation, and Tourism Business, with functional validation using Black Box Testing. The main findings revealed by the dashboards are the presence of significant geographic regularities; Although Kerinci Regency recorded the highest number of attractions (135), Jambi City dominates in terms of tourist arrivals (4.258 million) and the concentration of hotel infrastructure (196 hotels) and tourism businesses (605 Creative Economy businesses). The Creative Economy sector is dominated by Culinary and Crafts. The conclusion of this study is that the application of the Seven Stages framework has proven effective in producing a valid and analytical system, providing clearer insights into the dynamics of Jambi tourism and supporting evidence-based policy formulation.
Analysis of user satisfaction on the discord application using the Electronic Service Quality (E-SERVQUAL) method Putri, Jesica Pitos Dwi; Utomo, Pradita Eko Prasetyo; Lestari, Dewi
Journal of Computer-based Instructional Media Vol. 4 No. 1 (2026): Regular Issue
Publisher : Researcher and Lecturer Society

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58712/jcim.v4i1.156

Abstract

The rise of digital communication platforms based on the internet has heightened the demand for service quality that aligns with user expectations. Discord, a Voice over Internet Protocol and Instant messaging application, is widely embraced by various communities; however, complaints regarding system stability, service responsiveness, and user support continue to arise. This study aims to evaluate user satisfaction with the Discord application using the Electronic Service Quality (E-SERVQUAL) method. Employing a descriptive quantitative approach, data was collected through an online questionnaire from 128 active Discord users in Indonesia, selected via purposive sampling. The research instrument was crafted based on the six dimensions of E-SERVQUAL: Efficiency, Reliability, Fulfillment, Privacy, Responsiveness, and Contact, comparing users’ expectations with their perceptions. The findings reveal that all dimensions of E-SERVQUAL exhibit negative gap values. The Total Electronic Service Quality score of -0.44 indicates that the overall service quality of Discord falls short of user expectations, with the Responsiveness dimension showing the most significant gap. The study concludes that enhancing service quality, particularly in Responsiveness and user support, is vital for improving user satisfaction.
Co-Authors Abidin, Zainil Afifa, Afifa Lutfia Fakhira Akhiyar Waladi Amanda Iza Sofiani Anwar, Gema Fitria Arsa, Daniel Aryani, Reni Aryawan, Made Gitra Aulia Dwiza Puteri Ayu Indryani Azhari SN Benedika Ferdian Hutabarat Bisma Aulia Cepi Ramdan Cepi Ramdan Chika Efansa Chit, Suwannit Chareen Dawam Suprayogi Dedy Setiawan Desi Musfiroh Dewa, Raldi Fitra Dewi Lestari Dinda Fatimah Sarah Dwi Agus Kurniawan Dwi Kurniawan Edi Saputra Edi Saputra Efansa, Chika Elisa, Edi Fachrul Sukmadinata Fitri Dwi Lestari Fitri, Lucky Enggraini Ghaitsa Althafah Wandira Ghaitsa Althafah Wandira Hadaya, M. Syahan Afdhal Haloho, Ica Yunarti Haloho Hasanatul Iftitah Hasby Kuswanto Ilhami, Mohamad Imelda Raudati Imelda Raudati Indra Weni Jaya, Asirman Jefri Marzal Jefri Marzal Jodion Siburian Khaira, Ulfa Lucky Enggraini Fitri Lutvianita, Febby M. Rizky Ardiansyah Putra M. Taufik Hidayat Mahadewa, Agung Mahmudin, Riyan Mauladi Mauladi Mh. Khathamy Fhadlullah Haq Syahlevy Mochammad Farisi Muhammad Iqbal Muhammad Nabil Muhammad Razi A Muksin Alfalah Mutia Fadhila Putri mutia fadhila putri, mutia fadhila Nasution, Mukhtada Billah Nazwa Eka Hervy Novita Sari Novita Sari Putra, Tri Syukria Putra, Yahya Nugraha Putri Hazmawati Putri, Anastasya Alya Putri, Jesica Pitos Dwi Ragil Johanda Rahayu Rahayu Rayandra Asyhar Reni Triyaningsih Repaldi Handi Saputra Reza Safitri Rivaldi, Ikvi Akmal Rizka Octavia Sandra Rizky Janatul Magwa Rizqa Raaiqa Bintana Sahrial Salmah Nur Zahra Salman Jumaili Salsabila, Adinda Desiska SAUDAGAR, FERDIAZ Sigit Indrawijaya Simanjuntak, Januar SRI RAHAYU Suhartini, Sugih Sukma, Silvia Antana Sulfiyandi Sulfiyandi Suwannit Chareen Chit Sylvia Kartika Wulan Bhayangkari Tasia Maidi Saputri Tasia Maidi Saputri Tedjo Sukmono Teguh Sumarsono Tia Wulandari Tri Suratno Ulfa Khaira, Ulfa Wahyu, Ofel Idhan Yenny Yuniarti Yoppie Wulanda Yosika Dian Saputri Yovita, Kristian Yuhana Yuhana Yusnita, Erli