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Journal : OPERATION EXCELLENCE: Journal of Applied Industrial Engineering

Ergonomics-Based Redesign of Tourist Boat Stairs Using a Quality Function Deployment (QFD) Approach to Improve Traveler Security and Comfort Hidayatullah, Rizki; Kurnia, Fikrihadi; Suartika, I Made; Kaliwantoro, Nur
Operations Excellence: Journal of Applied Industrial Engineering Vol. 17 No. 1 March 2025
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/oe.2025.v17.i1.129

Abstract

This research aims to redesign an ergonomic tourist boat ladder to improve the comfort and safety of tourists in the context of marine tourism. Tanjung Luar Tourism Village, East Lombok, was chosen as the research location due to the high potential of tourists using boats as a means of transportation to marine tourism destinations. Currently, many tourist boats are not equipped with safe and comfortable stairs, increasing the risk of accidents. The method used in this research is Quality Function Deployment (QFD), which identifies the needs and preferences of tourists through surveys and questionnaires. The research sample consisted of 57 respondents, including tourists, boat crew, and ergonomics experts. The House of Quality (HoQ) results showed that the main needs of tourists include comfortable and safe handrails, anti-slip stair surfaces, and corrosion-resistant stair materials. Based on these needs, three alternative boat ladder designs were developed that consider aspects of safety, durability, and ease of use in marine environmental conditions. Products with ergonomic handrails, stainless steel material, and design flexibility were prioritized in the development. These designs are expected to not only provide a safer and more comfortable solution for users but also contribute to the development of safety standards for tourist boats in Indonesia. This research provides a foundation for the improvement of tourist boat facilities, especially in areas with great potential in marine tourism.
Co-Authors A.A. Alit Triadi, A.A. Alit Abdillah, Dzikri Putra Abdurrazak Abdurrazak Achmad Djunaedi Achmad Zainuri Adjie, Muhammad Luthfi AGUS PURWANTO Ahmad Basuki Ahmad Maryudi Ahmad Zainuri Aini, Niza Husnul Aini, Zahratul Apriani , Nurul Aulia Aprilia, Dwi Ayu Awwalin, Muhamad Zainul Fajri Azkia, Tina Imro’atun Bambang Syairuddin Bambang Syairuddin Darwin, Muhadjir M. dewa ketut, okariawan Dewi, Denisa Kartika Fahrurrozi Fira Dwika Aprentari Rayes, Fira Dwika Gawahi, Fransiskus Risky Hafiz, Lalu Muhamad Fajri Helmi Wibowo, Helmi Hurnah, Hurnah I G.A.K. Chatur Adi W.A. I G.N.K. Yudhyadi, I G.N.K. I Gede Bawa Susana I Gede Dyana Arjana, I Gede I Kade Wiratama I Kade Wiratama, I Kade I Made Adi Sayoga, I Made Adi I Made Mara I Made Nuarsa, I Made I Nyoman Budiastra I Nyoman Nugraha Ardana Putra I Nyoman Setiawan I Wayan Joniarta I Wayan Sukerayasa I.D.K. Okariawan Ida Bagus Alit IDK Okariawan, IDK IGN Adi Tanaya, IGN Adi IGNK Yudhyadi Istiqamah, Juhratul Janardana, I Gusti Ngurah Kahfi, Ahmad Sohibul Kornelius Jepriadi Krisna Mahendra, Made Kurnia, Fikrihadi M. Fajar, M. Made Wijana Made Wijana Made Wijana, Made Muhamad Irham, Muhamad Muhamad Sudrajadinata Nida, Holizatun Novansyah, Rizky Nugraha, I Komang Krisna Bayu Nur Kaliwantoro Nurul Indriani Okariawan, I Dewa Ketut Pandri Pandiatmi Patdono Suwignjo Pramudi, Setia Hadi Putra, Ardi Wijaya Putra, Digma Yuda Kusuma Putra, Gilang Ade Rahmat, Solihin Ramadhan, Galang Baruna Rizki Hidayatullah Rohil, Lalu M. Sahram sari, Herlina permata Sihombing, Jupael Sukmawaty Sukmawaty, Sukmawaty Suraharta, I Made Syahrul Syahrul Syahrul Tri Rachmanto, Tri tri, trirachmanto Triadi, Anak Agung Alit Utami, Nadia Fitri Utami, Wiwin Wahyu Fitra, Wahyu Wawan Saputra Yodita, Zahrawana Putri Yoga, Ida Bagus Savitar Dharma Yudhyadi, I Gusti Ngurah Ketut Yunistriana , Lintang