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All Journal International Journal of Electrical and Computer Engineering Jurnal Ekonomi : Journal of Economic JIK Jurnal Ilmu Komputer Indikator: Jurnal Ilmiah Manajemen & Bisnis Journal of Economic, Bussines and Accounting (COSTING) Jurnal Pengabdian Masyarakat AbdiMas Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Aptisi Transactions on Management Indonesian of Health Information Management Journal (INOHIM) Jurnal Komunitas: Jurnal Pengabidian Kepada Masyarakat SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) GUYUB: Journal of Community Engagement International Journal Of Science, Technology & Management (IJSTM) ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING Jurnal Ekonomi Jurnal Abdimas Kartika Wijayakusuma Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Arus Jurnal Sosial dan Humaniora JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Locus Penelitian dan Pengabdian IDEAS: Journal of Management & Technology ASEAN Marketing Journal Kenduri: Jurnal Pengabdian Dan Pemberdayaan Masyarakat Jurnal Cendekia Ilmiah Jurnal Pendidikan Progresif Jurnal Cinta Nusantara Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Fachmi Tamzil
Universitas Esa Unggul
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Engagement And Customer Satisfaction Behaviour Model Increasing Repurchase Intention In The Health Services Industry In Jakarta Jatmiko, Jatmiko; Sugiyanto, Sugiyanto; Putra, Adrie; Tamzil, Fachmi
ASEAN Marketing Journal Vol. 15, No. 1
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Manuscript Type: Research Article. Research Aims: Testing the influence of E-Service Quality, Customer Engagement and Perceived Quality on Repurchase Intention through Customer Satisfaction in the health services industry in Jakarta, in order to develop a marketing strategy based on customer satisfaction. Design/Methodology/Approach: Data was collected through an online survey from 150 outpatients who were at least 17 years old and had undergone inpatient treatment once a year in 2023, or underwent outpatient treatment once in the last 6 months. Data was analyzed via PET Analysis. Research Findings: E-service quality, customer involvement, and perceived quality positively influence repurchase intention by enhancing customer satisfaction, as indicated by research results. To boost repurchase interest in the health services sector, the hospital medical staff needs to provide customer satisfaction, leading to increased likelihood of repurchasing and recommending to others. Theoreticial Contribution/Originality: E-service quality, engagement, and customer satisfaction positively influence repurchase intentions. Therefore, practitioners and policy makers should prioritize enhancing these factors to boost corporate performance. Practitioner/Policy Implication: The health services industry in Jakarta must increase customer satisfaction through improving Electronic Service Quality (E-Service Quality), customer engagement and perceived quality. Furthermore, at the policy maker level, they must prioritize improving these factors to improve company performance. Research Limitation/Implications: Sample size, quantitative methods need to be developed to include other factors that determine purchase intention such as price and brand. Keywords: E-Service Quality, Customer Engagement, Perceived Quality, Customer Satisfaction, Repurchase Intention
The Effect Of Service Quality, Product Quality, And Chatime Product Promotion On Customer Satisfaction (Case Study Of Chatime Customers In The Central Jakarta Region) Eka Erlinda, Ulfania; Tamzil, Fachmi; Purnama, Suryari
APTISI Transactions on Management (ATM) Vol 6 No 1 (2022): ATM (APTISI Transactions on Management: January)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v6i1.1680

Abstract

This study aims to determine the effect of service quality, product quality, and promotion of Chatime products on customer satisfaction (a case study of Chatime customers in the Central Jakarta Region). The population in this study are all Chatime customers who make direct purchases at outlets. The sample in this study was taken by non-probability sampling method using purposive sampling technique as many as 185 respondents. The data collection method used in this study was through an online questionnaire—data processing using Multiple Regression Analysis. The results of this study indicate: (1) service quality has a positive and significant effect on customer satisfaction; (2) product quality has a positive and significant effect on customer satisfaction; (3) promotion has a positive and significant effect on customer satisfaction; (4) service quality, product quality, and promotion have a simultaneous positive, and significant effect on Chatime customer satisfaction in the Central Jakarta area; (5) the variable that has a dominant influence on Chatime customer satisfaction in the Central Jakarta area is the promotion variable.
Dual-Effect Moderation Generative AI: Penguatan dan Risiko Dalam Ekosistem Daya Saing Digital UMKM Tamzil, Fachmi; Praja, Arief Kusuma Among; Amalia, Lia; Sumitro, Dewi Sari
ARBITRASE: Journal of Economics and Accounting Vol. 6 No. 2 (2025): November 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/arbitrase.v6i2.2848

Abstract

This study examines the relationship between digital transformation, technological readiness, and the competitiveness of micro, small, and medium enterprises (MSMEs) in the context of the rapid development of Generative Artificial Intelligence (GenAI). The main problem addressed is the low level of technological readiness among many Indonesian MSMEs, which slows digital adoption and weakens their ability to compete in a technology-driven market. The research focuses on the MSME landscape in Indonesia and employs a literature-based qualitative approach, analyzing more than 40 recent scientific publications relevant to digital transformation and GenAI. Data were interpreted using content analysis to identify recurring conceptual patterns, variable interactions, and the moderating role of GenAI.  The findings indicate that digital transformation and technological readiness are key determinants of MSME competitiveness, primarily through improved efficiency, innovation capacity, and strategic adaptability. Furthermore, GenAI acts as a dual-effect moderator: strengthening the positive influence of digital transformation and technological readiness when strong governance and digital literacy are present, but potentially weakening organizational performance when governance and technological capability are insufficient. The study provides a conceptual foundation for future empirical research and highlights strategic directions for accelerating intelligent technology adoption among MSMEs in the era of generative technologies.
The Agility, Adaptation, And Business Optimization, Normal Era For Entrepreneur In Indonesia Puspitaloka Mahadewi, Erlina; Septyanto, Dihin; Reza Hilmy, Mohamad; Tamzil, Fachmi
International Journal of Science, Technology & Management Vol. 4 No. 1 (2023): January 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i1.756

Abstract

The present study reports the first comprehensive study about agility, adaptation, and rebuilt the business in new era after covid-19 in Indonesia. Business resilience is very important to achieve the rise of Micro, Small and Medium Enterprises (MSMEs), because of their important role in the national economy. Most business organizations in Indonesia have experienced disruption caused by the covid-19 pandemic, not a few have ended up bankrupt and unable to survive. Businessmen as well as marketers need to manage marketing activities that are adaptive and flexible according to the potential of MSMEs through agile marketing. This research aims to formulate a framework for business revival during and after a crisis like covid-19. This research is expected to provide insights into effective marketing division procedures for business organizations in dealing with business disruptions. A qualitative descriptive approach was used in this study to obtain an overview of the situation experienced by SMEs. Data collection methods used by way of interviews, observation, and documentation, by using purposive sampling method in selecting research sources. Methods of source triangulation and technique triangulation were used in this study to ensure data validation. The data sources for this research are five MSME actors (owners). The results of this study indicate that agile, adaptation, optimization of company business and marketing can be used as solutions to deal with business disruptions in the new normal era. It is hoped in the future that MSMEs can restore their business conditions slowly and be able to revive after the pandemic
Pemberdayaan Pemberdayaan Kelompok Pemuda Desa Bojong Tengah, Kecamatan Pusaka Jaya, Subang untuk Mewujudkan Kemandirian dalam Menanggulangi Pengangguran Siklis Sekaligus Meminimalisasi Urbanisasi Sugiharto, Amo; Tamzil, Fachmi; Heriyanti, Heriyanti; Mahadewi, Erlina Puspitaloka
Jurnal Abdimas Kartika Wijayakusuma Vol 6 No 4 (2025): Jurnal Abdimas Kartika Wijayakusuma
Publisher : LPPM Universitas Jenderal Achmad Yani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26874/jakw.v6i4.1143

Abstract

Program pengabdian masyarakat diarahkan untuk pemuda dengan tujuan menciptakan kemandirian ekonomi masyarakat dan swasembada pangan melalui budidaya ayam petelur sebagai solusi dampak pengangguran siklis (musiman), sekaligus meminimalisasi urbanisasi masyarakat pedesaan yang memiliki mata pencaharian bidang pertanian. Kegiatan dilaksanakan di RT.09 RW. 02 Desa Bojong Tengah, Kecamatan Pusaka Jaya, Kabupaten Subang dengan metode pendekatan berbasis komunitas (Community-Based Research, CBR). Pengabdian masyarakat dimulai dari sosialisasi program untuk mencapai sebuah kesamaan persepsi tentang program yang ditawarkan oleh pengusul dengan rencana kerja yang akan diterapkan dan dapat dijalankan oleh mitra. Tahap selanjutnya yaitu memberikan pelatihan kepada mitra mengenai teknik beternak ayam petelur agar mitra memilikikeahlian budidaya. Adapun penerapan teknologi terhadap mitra berupa cara/metode dalam mengelola budidaya ayam petelur (softskill) yang disinergikan dengan pendampingan, evaluasi, maupun keberlanjutan program. Hasil yang diperoleh berupa meningkatnya produktivitas dan kemampuan pemuda (mitra) dalam melakukan pengelolaan budidaya ayam petelur yang terlihat pada berbagai aktivitas mulai dari pemilihan DOC/pullet ayam, pemberian pakan, pemberian vaksin, vitamin dan obat-obatan, sampai pengelolaan sanitasi kandang maupun lingkungan, dan tentunya program memberikan solusi kepada masyarakat sekitar dalam memperoleh telur dengan cara yang mudah dijangkau, mudah diperoleh, dan harga yang lebih bersaing dibanding harga pasar.
Peran Mediasi Brand Love dalam Meningkatkan Brand Loyalty melalui Brand Trust pada Brand Fashion Lokal Wijayanto, Aditiya; Tamzil, Fachmi
J-CEKI : Jurnal Cendekia Ilmiah Vol. 5 No. 1: Desember 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v5i1.12156

Abstract

Dalam era modernisasi dan persaingan industri fashion lokal yang semakin kompetitif, keterikatan emosional konsumen terhadap merek menjadi aspek penting dalam membentuk loyalitas jangka panjang. Tujuan penelitian ini untuk memahami bagaimana peran mediasi brand love terhadap produk fashion lokal Erigo. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik survei terhadap 105 responden yang memenuhi kriteria sebagai pengguna Erigo di Jakarta. Pengumpulan data di lakukan melalui kuesioner online dan di analisis menggunakan metode Structural Equation Modeling (SEM) dengan bantuan software SmartPLS 4. Hasil penelitian menunjukkan bahwa brand trust berpengaruh positif dan signifikan terhadap brand love, brand love berpengaruh positif terhadap keputusan brand loyalty, brand trust berpengaruh positif terhadap keputusan brand loyalty dan brand trust yang di hasilkan dari brand loyalty secara positif memediasi brand love Perusahaan Erigo dapat meningkatkan pemasaran dalam menciptakan brand trust dan brand love pada suatu konsumen. Temuan ini menekankan pentingnya kepercayaan dan keterikatan emosional sebagai fondasi utama dalam membangun loyalitas konsumen.
Sistem Informasi Manajemen untuk Pengambilan Keputusan Hartati, Rismayanti; Haryanti, Haryanti; Khasanah, Alfitri Nur; Tamzil, Fachmi
Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan Vol. 16 No. 2 (2025): Co-Value: Jurnal Ekonomi, Koperasi & Kewirausahaan
Publisher : Program Studi Manajemen Institut Manajemen Koperasi Indonesia Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/v2krmz05

Abstract

Tulisan ini mengkaji secara mendalam pentingnya Sistem Informasi Manajemen (SIM) sebagai instrumen dasar dalam ekosistem pengambilan keputusan di lingkungan organisasi. Dengan pendekatan kajian literatur non-empiris, pembahasan ini menyoroti bagaimana kerangka kerja SIM mampu menopang keputusan dalam berbagai level manajemen, mulai dari keputusan operasional harian hingga perencanaan strategis jangka panjang. Karakteristik utama seperti pemusatan data, keakuratan informasi, serta akses waktu nyata, menjadi atribut penting yang mendukung keberfungsian sistem ini. Lebih lanjut, artikel ini membahas bagaimana kemajuan teknologi digital, seperti kecerdasan buatan, komputasi awan, dan analitik big data, turut mentransformasi peran SIM menjadi lebih adaptif, cerdas, dan prediktif. Inovasi ini meningkatkan kemampuan manajerial dalam merespons dinamika pasar, menyelaraskan tujuan strategis, serta meningkatkan kelincahan organisasi secara keseluruhan. Dengan merujuk pada temuan dari berbagai literatur ilmiah tahun 2021–2025, tulisan ini menyajikan wawasan yang bermanfaat baik bagi praktisi maupun akademisi yang ingin mengoptimalkan penggunaan SIM dalam mencapai keunggulan kompetitif.
Community Empowerment through Training on Determining Fish Production Costs for Strengthening the Marine Resource-Based Economy MF Arrozi Adhikara; Sugiyanto Sugiyanto; Sri Handayani; Jatmiko Jatmiko; Fachmi Tamzil; Adrie Putra
GUYUB: Journal of Community Engagement Vol 7, No 2 (2026): Juni
Publisher : Universitas Nurul Jadid

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33650/guyub.v7i2.14421

Abstract

. This community service program was conducted to address inaccuracies in the calculation of the Cost of Production (COP) among Cuwe fish cracker home industries on Tidung Island, Thousand Islands, Jakarta. Most business actors calculated production costs conventionally and often excluded maintenance, electricity, and packaging expenses from factory overhead costs, resulting in underestimated production costs and less accurate pricing decisions. Therefore, the program aimed to improve participants’ understanding of COP calculation and equip them with practical skills to determine production costs systematically in order to strengthen business competitiveness. The program adopted a Participatory Action Research (PAR) approach involving 18 home-industry actors and was implemented through four stages: preliminary understanding, socialization and education, knowledge strengthening, and implementation with post-training assistance. Activities included training on cost accounting concepts, identification of production cost components, application of the full-costing process method, and simple bookkeeping practices. Evaluation results showed a substantial increase in participants’ competencies, with average pre-test and post-test scores improving from 42 to 86. Cost-recording consistency also increased from 20% to 80%, while participants became capable of identifying all cost components involved in COP calculations.The program contributed to improved production management capacity, a transition from trial-and-error costing practices to a systematic full-costing approach, and greater business resilience in responding to market fluctuations. The findings revealed a healthy cost structure, with direct raw materials accounting for 47% and direct labor for 31%. Although challenges remain, particularly weather dependency and high logistics costs, the program successfully transformed informal business practices into a more structured and professional cost management system.
Optimalisasi Sistem Database sebagai Pilar Penguatan Sistem Informasi Manajemen di Era Transformasi Digital Modern Putri Newa Glenda Azra; Maerani Ikwanda; Noviana Poernama Sari; Tiffany Wahidah Prameswari; Fachmi Tamzil
Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis Vol. 4 No. 2 (2025): Jurnal Publikasi Sistem Informasi dan Manajemen Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupsim.v4i2.5031

Abstract

As the complexity of modern web applications continues to increase—particularly with the rise of Single-Page Applications (SPAs)—the need for effective monitoring mechanisms becomes more critical to support fast and accurate debugging processes. One promising approach is the implementation of a monitoring system based on Database Management Systems (DBMS), which allows for systematic logging and tracking of execution data within the application’s runtime environment. This study aims to explore the role of DBMS in supporting bug reproduction, a process that involves recreating a previously encountered bug by collecting real-time information such as activity logs, event traces, and environmental variables. The research method includes the development of a monitoring prototype integrated into a web application, where all runtime data is stored in a centralized database. Experimental evaluations were conducted on large-scale web applications to assess the system’s effectiveness in detecting and reproducing bugs. The results indicate that DBMS-based monitoring significantly improves debugging efficiency by providing contextual execution data that would otherwise be undocumented. Case studies involving the implementation of database systems like MySQL and SQLite in mobile applications demonstrated improvements in both reliability and data access speed for log management. These findings show that integrating monitoring with DBMS contributes meaningfully to maintaining software quality. However, this integration also introduces technical challenges, such as heavy logging loads, potential latency, and data security concerns. To address these issues, this study recommends optimization strategies including caching mechanisms, asynchronous I/O operations, and the adoption of cloud-native architectures to enhance system scalability and performance. By applying these approaches, bug reproduction can be performed more quickly, accurately, and efficiently—ultimately supporting the development of robust and reliable web applications in today’s digital era. This research highlights the importance of runtime observability and structured monitoring as key elements in modern software maintenance and debugging workflows. 
THE IMPORTANCE OF THE ROLE OF HUMAN RESOURCE MANAGEMENT IN AN ORGANIZATION Iswadi Iswadi; Erman Anom; Fachmi Tamzil
Jurnal Cinta Nusantara Vol. 1 No. 1 (2023): Januari-Maret, Education and Social Science Studies
Publisher : CV. Bunda Ratu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63754/jcn.v1i1.3

Abstract

We know that the role of human resource management greatly influences an organization. According to Psondang (2022) that an organization is an association consisting of two or more people. We often encounter organizations in the political, business, professional, and social fields. Not only found in these fields but also in the field of education. Like the organizations that exist in agencies, it really helps students in honing their skills and also their critical thinking. The organization was formed in order to achieve the goals of each team. This study will focus on strategies for managing human resources in organizations. The results of the analysis show that strategies can have a good impact on teams in organizations. As for strategies in managing human resources in an organization such as the ability to understand and interpret the wishes of superiors, have creative thinking, and have a broad outlook, this can improve the company itself. This research method uses a description method through published journals. Easy to manage in the corporate world, a sufficient level of team members is needed, with this the company can also work together with other companies.
Co-Authors Adrie Putra Amo Sugiharto Angela, Nofia Anggraeni , Dewi Arief Kusuma Ayu Safitri Chairunnisa, Puspita Dihin Septyanto Dodi Atmaja Eka Erlinda, Ulfania Eka, Andi Primafira Bumandava Elistia, Elistia Erman Anom Gilang Pratama Gilang Pratama Gilang Pratama Hafidz Gilang Pratama Hafiz Hafidz, Gilang Pratama Handayani, Sri Hartati, Rismayanti Haryanti Haryanti Heriyanti Heriyanti, Heriyanti Hosizah Hosizah Irfan, Ahmad Iriansyah, Herinto Sidik Isniati Dwijayanti Iswadi Iswadi Iswadi Iswadi Jatmiko Jatmiko Jatmiko Jatmiko Juwita, Silvia Ratna Kartika Sari Khasanah, Alfitri Nur Kustiawan, Unggul LIA AMALIA Maerani Ikwanda Mahadewi, Erlina Puspitaloka Mauludi, Andri MF Arrozi Adhikara Mohamad Reza Hilmy Muhammad Abdullah Hadi Muhmin, Andi Hidayat Mukmin, Andi Hidayat Mulyo Wiharto Muniroh Nisa, Puspita Chairun Nizirwan Anwar Noviana Poernama Sari Pamungkas, Ario Puspita Chairun Nisa2 Putri Newa Glenda Azra Ria Atmaja, Dodi Saridin, Rasman Bin Sarlina Sari Setiyati, Ritta Siti Mariam Sugiyanto - Sugiyanto, Sugiyanto Sumitro, Dewi Sari Suryari Purnama Sutono Sutono Tantri Yanuar Rahmat Syah Tiffany Wahidah Prameswari Tuhfah Humairoh Waslam Waslam, Waslam Wijayanto, Aditiya Yuanita Arianti