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Analisis Faktor Tingkat Kepuasan Pelanggan Bus Patas Sugeng Rahayu Dengan Menggunakan Metode Customer Satisfication Index (CSI) Estikhamah, Fithri; Utomo, Nugroho
KERN : Jurnal Ilmiah Teknik Sipil Vol. 5 No. 2: Oktober 2019
Publisher : Program Studi Teknik Sipil, Fakultas Teknik, Universitas Pembangunan Nasional "Veteran" Jawa Timur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33005/kern.v5i2.15

Abstract

Dalam kondisi bisnis yang semakin ketat dalam berkompetisi, perusahaan otobus (PO) dituntut agar lebih kreatif dan inovatif dalam mencari ataupun mempertahankan konsumennya. Seperti PO.Sumber Group yang telah menyiapkan trayek PATAS dengan rute  JOGJA/SEMARANG – SOLO – SURABAYA melewati jalur Karangjati pada awal tahun 2015 lalu, dengan nama SUGENG RAHAYU by GOLDEN STAR. Masih berada dalam manajemen GOLDEN STAR dan masih satu bendera dengan SUMBER GROUP.  Berdasarkan hal itulah tujuan permasalahan dalam penelitian ini adalah untuk mengetahui berapa persen tingkat kepuasan pelanggan terhadap kinerja bus Patas Sugeng Rahayu. Dikarenakan sampel tidak terbatas maka diambil sampel sebanyak 100 responden. Dengan menggunakan kuesioner sebagai salah satu teknik pengumpulan data. Tehnik analisis yang digunakan adalah dengan menggunakan Customer Satisfication Index (CSI). Hal ini didasarkan pada lima dimensi kualitas pelayanan yaitu tangibles (bukti fisik), reliability, responsiveness, assurance dan empati. Dari hasil penelitian menunjukkan bahwa, kepuasan pelanggan secara keseluruhan memiliki nilai sebesar 78.5%, hal ini berarti bahwa para pengguna/pelanggan bus puas dengan pelayanan yang diberikan oleh bus Sugeng Rahayu. Meskipun hasil analisis menunjukkan nilai yang bagus tetapi perlu ada peningkatan kualitas layanan terutama kebersihan toilet di dalam bus.
Arrangement of Access to the Religious Tourism Area of The Tomb K.H. Abdurrahman Wahid Jombang Regency Achdan, Syada Taruna; Solichin, Ibnu; Estikhamah, Fithri
CIVED Vol. 11 No. 1 (2024): March 2024
Publisher : Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/cived.v11i1.555

Abstract

Jombang Regency is one of the regencies in the East Java region that boasts numerous tourist destinations. One of the religious attractions in Jombang Regency is the Tomb of K.H. Abdurrahman Wahid. Suboptimal road traffic conditions occur in the tourism area, particularly on K.H. Hasyim Asyari Street. This road segment frequently experiences high traffic volume due to tourism activities, numerous obstacles such as roadside parking, and non-motorized vehicles moving around the tourism area. This research adheres to the Guidelines for Indonesian Road Capacity (PKJI) 2014 regarding Urban Road Capacity. The primary data required for this study include geometric road data, traffic volume data, and roadside obstacle data. Meanwhile, secondary data in this study comprise road network data and Average Daily Traffic (ADT) data from the relevant authorities, namely the Jombang Regency Transportation Agency. From the traffic performance calculations, the saturation degree values for the existing conditions on K.H. Hasyim Asyari Street towards the south (DJ) = 0.7624 and towards the north (DJ) = 0.7075 were obtained. Based on the survey results, K.H. Hasyim Asyari Street towards the north has a capacity (C) = 2465, and towards the south, it also has a capacity (C) = 2465. The parking space requirements in the Religious Tourism Area of the Tomb of K.H. Abdurrahman Wahid (Gus Dur) are planned to be 171 parking spaces for motorcycles, 54 parking spaces for cars, and 53 parking spaces for buses.
ANALISIS DAMPAK LALU LINTAS AKIBAT AKTIFITAS PADA KAWASAN PASAR TURI BARU SURABAYA Hapsari, Yunita Tri; Sholichin, Ibnu; Estikhamah, Fithri
AGREGAT Vol 9 No 1 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/ag.v9i1.21282

Abstract

The increase in road traffic has caused traffic jams in the market area of New Turi Surabaya. The traffic jams on this street were caused by visitors' exits to the Surabaya New Turi Market. In this study on traffic impact analysis was carried out to find out the performance of bridges, side obstacles, level of service in the area of New Turi Market Surabaya. This study uses the intersection method guided by the 2014 Indonesian Road Capacity Guidelines (PKJI) on Traffic Signalling Tool Abnormalities. (APILL). This research was conducted for a week in busy hours. From the results of the calculation of traffic performance, obtained the saturation degree (DJ) Highway Dupak by 0.91, Market Road Turi by 0,93, Tembaan Road by 0.89, Semarang Road by 0.091. Whereas for saturation degrees (dJ) with APILL in the conditions of existing Road Dupak By 0.93 and the average delay (T) = 36.96 seconds/skr, Market Street Turi was 0.92 and the mean delay(T) was 49.76 seconds/sk, Tembaan Street was 0.89 and the medium delay was (T)) = 40.34 seconds/kr, Semarang Street was (0.93 and average delays(T)) was (49.02 seconds/sek). The highest saturation degree (DJ) is 0.93 with the level of service (LOS) E, because the area belongs to the crowded and center of market activity and the density of traffic flows.
The Effect of Bentonite Powder as a Filler on HRS-WC Asphalt Performance Raja Raihan Athallah Putra; Ibnu Sholichin; Fithri Estikhamah
Jurnal Teknik Sipil dan Perencanaan Vol. 27 No. 1 (2025): Jurnal Teknik Sipil dan Perencanaan
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jtsp.v27i1/8133

Abstract

Wearing Course Lataston (HRS-WC) is a type of flexible pavement with durable and good durability and flexibility. The constituent materials of HRS-WC asphalt consist of aggregate, asphalt, and filler. Bentonite powder is an active chemical filler material with superior swelling ability, ion exchange properties, and large surface area. It quickly absorbs water to form a thick suspension. This research aims to determine and determine the Optimum Asphalt Content (OAC), optimum filler content, comparison of the percentage value of increase or decrease in Marshall test parameters, and the effect of adding bentonite powder filler to HRS-WC Asphalt on asphalt performance according to the General Specifications for Bina Marga Year 2018 Revision 2. Based on the research results on Marshall characteristics, the KAO value was obtained at 7.5%, and the optimum filler content value was 1.90%. The addition of bentonite filler shows changes in the characteristics of HRS-WC asphalt, namely an increase in stability, Marshall Quotient, and VFA, as well as a decrease in flow, VIM, and VMA. So, the effect of adding bentonite filler to HRS-WC asphalt can increase density, reduce the number of voids, fill voids between aggregates, and be able to bind asphalt to the asphalt mixture. However, the excessive addition of bentonite powder as a filler can reduce the flow value and make the asphalt mixture harder and stiffer.
Kajian Dampak Proyek Jalan Tol Solo-Yogyakarta Terhadap Peforma Simpang Bersinyal Kronggahan Kota Yogyakarta Hernawan Bachtiar Ramadhan; Fithri Estikhamah; Achmad Dzulfiqar Alfiansyah
Jurnal Civil Engineering Study Vol. 5 No. 02 (2025): Jurnal Civil Engineering Study
Publisher : Civil Engineering of Universitas Islam Nahdlatul Ulama Jepara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34001/ces.v5i02.1467

Abstract

The construction of the Solo-Yogyakarta-NYIA Kulon Progo Toll Road is expected to improve regional connectivity, but it also creates the potential for congestion at signalized intersections, such as Kronggahan Intersection. This study was conducted to evaluate the impact of toll road construction on the traffic performance of the intersection, using the Indonesian Road Capacity Guidelines (PKJI) 2023 method. Data was collected through traffic surveys in the morning and evening peak hours on four different days, then analyzed for existing conditions, road median change scenarios, and five-year projections. The results showed that the existing condition had an average degree of saturation (DJ) of 0.96 with a total delay of 112,578 seconds/smp. Changes to the road median due to toll construction increased the DJ to an average of 1.19 and the total delay jumped to 591,425 seconds/smp, accompanied by queue lengths of up to 403.65 meters. Simulation of the implementation of two phases without right turns succeeded in reducing the DJ to 0.32-0.39 and the delay to 2,448-6,754 seconds/smp. However, projections for 2030 show the DJ rising again to 1.13 due to growth in vehicle volumes. These findings emphasize the importance of adjusting geometric design and traffic management from the planning stage of toll projects so that infrastructure development can improve accessibility without causing significant congestion at local intersections. This research contributes to the development of civil engineering science, especially in the field of traffic management.