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All Journal Cakrawala Pendidikan Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) Jurnal Entropi Jurnal Teknik JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen E-Dimas: Jurnal Pengabdian kepada Masyarakat Policy & Governance Review Indonesian Journal of Sustainability Accounting and Management Jurnal Ilmiah Universitas Batanghari Jambi Prosiding Seminar Nasional Kemaritiman dan Sumber Daya Pulau-Pulau Kecil RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi Jambura Journal of Electrical and Electronics Engineering Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Abdidas Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jambura Industrial Review (JIREV) Jambura Journal of Husbandry and Agriculture Community Serve Jurnal Pengabdian Pada Masyarakat Indonesian Journal of Sustainability Accounting and Management JURNAL PENGABDIAN TEKNIK INDUSTRI INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Jurnal Pengabdian Masyarakat dan Riset Pendidikan RADIAL: Jurnal Peradaban Sains, Rekayasa dan Teknologi
Eduart Wolok
Universitas Negeri Gorontalo
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Journal : Jambura Journal of Electrical and Electronics Engineering

 1 
Analisis Sistem Antrian Pembelian Tiket Di Pelabuhan Penyeberangan Gorontalo Menggunakan Aplikasi Promodel Hasanuddin Hasanuddin; Eduart Wolok; Jamal Darusalam Giu; Nanang Sugianto
Jambura Journal of Electrical and Electronics Engineering Vol 5, No 1 (2023): Januari - Juni 2023
Publisher : Teknik Elektro - Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/jjeee.v5i1.17040

Abstract

Abstrak —Pada pelayanan pembelian tiket kapal di pelabuhan penyeberangan kota Gorontalo sering terjadi antrian. Antrian terjadi karena adanya masalah dalam pelayanan, masalah tersebut terjadi karena tingkat kedatangan pelanggan lebih besar dari pada tingkat pelayanan. Karena hal ini membuat konsumen menunggu untuk dilayani. Oleh karena itu, untuk melihat kinerja sistem layanan loket pembelian tiket kapal di pelabuhan penyeberangan Gorontalo maka diperlukan  simulasi sistem antrian menggunakan aplikasi ProModel. Penelitian ini bertujuan untuk mengetahui berapa lama waktu antrian setiap konsumen dalam mendapatkan pelayanan pada pembelian tiket di Pelabuhan Penyeberangan Gorontalo dan untuk Mengetahui kinerja  pelayanan  pada pembelian tiket kapal feri di pelabuhan penyeberangan Gorontalo menggunakan aplikasi simulasi ProModel. Adapun hasil report tingkat kesibukan pada loket administrasi sebesar 22,17%, validasi vaksin 58,02% dan loket pembelian tiket 92,30% dengan rata-rata waktu pelayanan pada loket administrasi sebesar 1,90 penumpang dalam 1 menit, validasi vaksin 0,84 penumpang dalam 1 menit dan loket pembelian tiket 1,02 penumpang dalam 1 menit.Currently, queues often occur when purchasing ferry ticket at the ferry port in Gororntalo, and it occurs due to experiencing problems in service particularly when the arrival rate of customers is greater than the level of service. Consequently, this makes consumers wait to be served. Therefore, to observe the performance of boat ticket counter service system at the Gorontalo ferry port, it is necessary to simulate the queuing system using ProModel application. This present research aims to determine how long the queue time for each consumer is to obtain service for purchasing tickets at the Gorontalo ferry port. Also, it aims to determine the service performance for purchasing ferry tickets at the Gorontalo ferry port using ProModel simulation application. The result of report reveal that the level of activityat the administration counter is 22,17% validation of vaccines is 58,02% and ticket counter is 92,30%. In addition, the average service time at the administration counter is 1,90 passeggers in one minute, vaccine validation is 0,84 passeggers in one minute, and ticket counter is 1,02 passanggers in one minute.
Co-Authors Abdul Hafidz Olii Abdul Rasyid Abdul Rasyid Abdul Rasyid Alfi sahri R Barudi Anwar, Balqis Arwildayanto, Arwildayanto Asna Aneta Asnita Yulfianti Ashari Bambang Budi Wiyono E. Sundaravel Fadel Suaib Fahri Mahful Hariadi Said Harun, Nurfaisal Hasanuddin Hasanuddin Hasanuddin Hendra Uloli Hermanto Siregar I Putu Widnyana I Wayan Ardiana Ibrahim, Danial Idham Halid Lahay Irwan Halid Irwan Wunarlan Irwan Yantu Jamal Darusalam Giu L. Ganesh Larosa, Esta Lita Setiawati Lukman M. Baga Mii, Afriyanti Moh. Alwi Moh. Hidayat Koniyo Monica Pratiwi Muh. Ridwan Malik muhammad sayuti N. Elangovan Nanang Sugianto Nugroho, Hastiya Annisa Fitri Nugroho, Mutiara Kurnia Nugroho, Sinung Papeo, Dizky Ramadhani Putri Pramudibyo, Sugeng PRAMUDIBYO, SUGENG PRAMUDIBYO Puyuhiyo, Zulqarnain Rahman, Riyan iyan Rosbin Pakaya Rudolf Simatupang Rusdinal Rusdinal Sari Dewi Setiadi Djohar Sri Ayu Ashari Stella Junus Suaib, Fadel Sudjarwo Sukoco Sunardi . sunardi sunardi Syarifuddin Achmad Syarifuddin Achmad Trifandi Lasalewo Varun Ashokan Wahyu Saputra Wayan Andika Riyantara Yanti Aneta ZC Fachrussyah Zuchri Abdussamad Zulqarnain Puyuhiyo