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All Journal Pendas : Jurnah Ilmiah Pendidikan Dasar Akuntansi : Jurnal Akuntansi Integratif Abdimas Universal Community Development Journal: Jurnal Pengabdian Masyarakat JRAK (Jurnal Riset Akuntansi dan Bisnis) (e-Journal) Jurnal Ekonomika Dan Bisnis ANWARUL: Jurnal Pendidikan dan Dakwah Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Jurnal Pengabdian Bukit Pengharapan
Nur Aisyah
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Religion Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pengaruh Digitalisasi Layanan dan Perilaku Petugas Pelayanan terhadap Kualitas Pelayanan Penerbitan SKCK Melalui Responsiveness pada Polres Tapanuli Selatan Oloan Lubis; Nur Aisyah; Wan Suryani
Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Vol. 4 No. 3 (2026): Agustus : Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jupiekes.v4i3.3296

Abstract

This study aims to analyze the effect of service procedure convenience and service officer behavior on the quality of Police Clearance Certificate (Surat Keterangan Catatan Kepolisian/SKCK) issuance services through the responsiveness dimension at the South Tapanuli Resort Police. Improving responsive public services is an important effort to strengthen public trust in police institutions. This research employed a quantitative approach, with data collected through questionnaires distributed to SKCK service applicants. The data were analyzed using regression analysis to examine the partial and simultaneous effects of the variables. The results show that service procedure convenience has a positive and significant effect on SKCK service quality through responsiveness. Likewise, service officer behavior has a positive and significant effect on service quality through the responsiveness dimension. Simultaneously, both variables contribute significantly to improving the quality of SKCK issuance services. These findings indicate that effective service procedures, combined with professional, friendly, and responsive officers, play an important role in enhancing public service performance. The study concludes that improving SKCK service quality at the South Tapanuli Resort Police requires an integrated strategy focusing on simplifying procedures, strengthening officer competencies, and developing professional service ethics. The findings are expected to serve as a reference for policymakers in improving the quality of public services within police institutions.
Pengaruh Lingkungan Kerja dan Gaya Kepemimpinan terhadap Disiplin Kerja Pegawai dengan Motivasi Kerja sebagai Variabel Pemoderasi pada Dinas Perhubungan Kabupaten Langkat Alfi Khairani; Sari Bulan Tambunan; Nur Aisyah
Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah Vol. 4 No. 3 (2026): Agustus : Jurnal Penelitian Ilmu Ekonomi dan Keuangan Syariah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/jupiekes.v4i3.3297

Abstract

This study aims to analyze the effects of the Work Environment and Leadership Style on Employee Work Discipline, with Work Motivation as a mediating variable, at the Langkat Regency Transportation Office. This study is motivated by the importance of a supportive work environment and effective leadership style in fostering employee work discipline, as well as the role of work motivation in strengthening these relationships to improve overall organizational performance. This study employed a quantitative approach involving 105 respondents who were employees of the Langkat Regency Transportation Office. Data were analyzed using SmartPLS version 4.1.1.4. The results indicate that the Work Environment and Leadership Style have positive and significant effects on Employee Work Discipline, with T-statistics of 4.210 > 1.96 and 5.831 > 1.96, respectively, and P-values of 0.000 < 0.05 for both relationships. Furthermore, Work Motivation significantly mediates the effects of the Work Environment and Leadership Style on Employee Work Discipline, with T-statistics of 3.470 > 1.96 and 3.609 > 1.96, and P-values of 0.002 < 0.05 and 0.008 < 0.05, respectively. These findings demonstrate that improvements in employee work discipline are influenced not only directly by the Work Environment and Leadership Style but also indirectly through increased Work Motivation as a mediating factor. Therefore, to achieve optimal employee discipline and performance, the organization should strengthen a positive work culture, implement inspirational leadership practices, and enhance employee work motivation through reward systems and competency development.
Co-Authors Alfi Khairani Angelyn Sondang Marya Pedorova Anissa Ayu Cicilya Margareth Angelina Daud Arifin Devi Miftahul Jannah Elsa Farah Endah Susilowati Faizah, Latifatul Faldi Firmansyah Husna Sari Siregar Imam Gupito Satrio Indra Harahap Larenza Dwiky Saputra Lenny Wahyuningsih M. Chaerul Rizky Mahmudah, Nufidatul Maulana Yusuf Muhammad Rizqy Alkautsar Muhammad Takdir, Muhammad Nabila Fitri Amelia Nurhidayat Oloan Lubis Puteri Anggi Lubis Rochani Santoso, Setiyo Hadi Sari Bulan Tambunan Setiawan, Nugroho Arief Syamsunir, Syamsunir Syifa Azalia Zabrina Wan Suryani Windasari, Ihsanul Zalfa Clara Akifah Syachputri