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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS International Journal of Applied Business Research Jurnal Riset Bisnis dan Investasi Journal of Global Business and Management Review Jurnal ABDINUS : Jurnal Pengabdian Nusantara JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Statistika dan Matematika (Statmat) JBMR: Journal of Business and Management Review BUDGETING : Journal of Business, Management and Accounting Jurnal Scientia Jurnal Pengabdian kepada Masyarakat Nusantara Quantitative Economics and Management Studies Jurnal Disrupsi Bisnis Jurnal Dharma Bhakti Ekuitas Jurnal Abdimas Sang Buana Jurnal Ekonomi Jurnal Difusi al-fikrah: Jurnal Manajemen Pendidikan Journal of Management and Digital Business Jurnal Pengabdian Masyarakat Bestari (JPMB) Applied Business and Administration Journal Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Applied Business and Administration Journal (ABAJ) Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Journal of Mathematics, Computation and Statistics (JMATHCOS) JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Maranatha Eko dan Bisnis: Riau Economic and Business Review
Sri Surjani Tjahjawati
Politeknik Negeri Bandung
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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PROSES PENGELOLAAN MENU BARU PADA PLATFORM PENJUALAN OLEH DIVISI PRODUCT MANAGEMENT Irfan Maulana Sidik; Yayan Firmansyah; Mamun Sutisna; Mohammad Rizal Gaffar; Tangguh Dwi Pramono; Sri Surjani Tjahjawati; Abdul Malik Sayuti; Desy Aryani
Jurnal Abdimas Sang Buana Vol. 5 No. 1 (2024): Jurnal Abdimas Sang Buana - Mei
Publisher : LPPM Universitas Sangga Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32897/abdimasusb.v5i1.3554

Abstract

Pengabdian Kepada Masyarakat merupakan suatu darma kegiatan perguruan tinggi kepada masyarakat, komunitas atau entitas bisnis. PT Senang Ganyang Lapar merupakan suatu perusahaan yang bergerak pada bidang industri makanan dan minuman. Perusahaan ini juga memiliki konsep bisnis Multi-Virtual Brand Kitchen/Cloud Kitchen. Perusahaan ini memiliki suatu divisi yaitu Product Management yang memiliki tugas pokok dalam pengelolaan menu pada platform penjualan. Pada proses pelaksanaannya terdapat suatu permasalahan mengenai komplain ketidak sesuaian menu dan juga kesalahpahaman mengenai instruksi kerja yang diberikan. Untuk dapat meminimalisir permasalahan tersebut perlunya suatu pengawasan proses kerja mengenai pengelolaan menu pada platform penjualan dan juga memaksimalkan komunikasi dua arah. Selama melaksanakan kegiatan Praktek Kerja Lapangan pada perusahaan PT Senang Ganyang Lapar di divisi Product Management juga mendapatkan pengetahuan baru mengenai proses pengelolaan menu baru pada platform penjualan.
Pengaruh Kualitas Produk kartuHALO Terhadap Kepuasan Pengguna (Studi pada GraPARI Telkomsel MTC Bandung) Puspitasari, Dita; Tjahjawati, Sri Surjani
Jurnal Riset Bisnis dan Investasi Vol. 2 No. 3 (2016): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v2i3.93

Abstract

Every company does business by producing a product or service with good quality. Quality is very important for the company because every company has its own standards based on specifications set. The quality is also very important for consumers because consumers who determine the needs and desires as well as closely related to satisfaction will be felt after using the product. Customer satisfaction is also very important for the company because the company trying to provide something that is needed, desired and sought after by consumers, and ultimately the consumer will be satisfied. Satisfaction is also very important for consumers because it is something to be gained by comparing the expectations of the performance of the products that have been purchased. This study aims to determine the effect on product quality kartuHALO user satisfaction in GraPARI MTC Telkomsel Bandung. The method used in this research is descriptive method, with the results stating that kartuHALO product quality and user satisfaction in GraPARI MTC Telkomsel Bandung is quite good. Of the eight dimensions of the variable product quality, performance dimension had the highest contribution is 4.14 and the dimensions of durability contribute to the bottom at 3.86. For user satisfaction, from the existing three-dimensional, dimensions of emotional factors contribute to the high at 4.02 and dimensions contribute to its lowest price of 3.66. This study used a questionnaire distributed to 270 respondents. Based on the research that has been done, regression equation Y = 7.483 + 0,283X. The study states that kartuHALO product quality and user satisfaction has a strong positive correlation of 0.582 and product quality kartuHALO affect user satisfaction of 33.9%.
Pengaruh Servicescape Terhadap Kualitas Pelayanan Ferdinal, Erick; Tjahjawati, Sri Surjani
Jurnal Riset Bisnis dan Investasi Vol. 3 No. 1 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i1.546

Abstract

Each company must strive to provide the best service to its customers to win the competition, thus the quality of service becomes one important. To provide good quality services to customers, the physical environment interaction between the company and the customer called with servicescape becomes a consideration. Servicescape dimensions that are measured in this study are aesthetic facilities, lighting, ambiance, layout, equipment, and employees, while for the service quality dimensions that are used in this study are tangible, reliability, responsiveness, assurance and empathy. The purpose of this study is to reveal the influence servicescape on service quality Dana Pensiun Telkom Bandung City. 125 questionnaires distributed, but the data can be taken as many as 116. The data analysis is done is descriptive analysis, regression, and hypothesis testing. Based on the research that has been done, there is a positive influence of servicescape on quality service Dana Pensiun Telkom Bandung.
Pengaruh Keselamatan dan Kesehatan Kerja Terhadap Produktivitas Kerja Karyawan Hidayatullah, Astiandini; Tjahjawati, Sri Surjani
Jurnal Riset Bisnis dan Investasi Vol. 3 No. 2 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i2.938

Abstract

This research was conducted to find out how the process of implementation of safety and health program in the production director detail part manufacturing division PT Dirgantara Indonesia, this research also can be known about work productivity at PT Dirgantara Indonesia. This research was conducted on 117 respondents who are employees of the production director detail part manufacturing division PT Dirgantara Indonesia. This study used primary data by using questionnaires and interviews also using secondary data obtained from books and journals. The classical principle test used for this research is normality test, heteroscedasticity test, and linearity test. The result is employee productivity in productivity direktorat production detail part manufacturing division PT Dirgantara Indonesia of 27.1% made by the implementation of health and safety programs as much as 72.9%. The result of hypothesis test shows that there is significant influence between the implementation of work safety program to the work productivity of the employees of the production directorate part manufacturing PT Dirgantara Indonesia.
Pengaruh Kompensasi Terhadap Kinerja Karyawan Nugraha, Alvi; Tjahjawati, Sri Surjani
Jurnal Riset Bisnis dan Investasi Vol. 3 No. 3 (2017): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v3i3.942

Abstract

Compensation is an important thing that employees should be given to employees appropriately, whether compensated financially or non-financially compensated. Employees need compensation such as bonuses, benefits, a comfortable working environment, and work that can show the ability for employees to provide the best performance to the company. One of the objectives of this study is to determine the effect of financial compensation on employee performance in Cargill Tropical Palm (ISK Lake View Estate) of West Kalimantan. The sample in this research is all of Cargill Tropical Palm (ISK Lake View Estate) field employee as many as 110 people used as material of analysis. The concept of variable compensation consists of three dimensions including direct, indirect, and non-financial financial compensation. Performance variables consist of quality of work, quantity of work, reliability, knowledge, and cooperation. The analysis used is descriptive analysis. Test validity, reliability, classical assumptions, regression, correlation, and determination. The data obtained is processed using SPSS Statistics 20.0 program and yields the equation Y = 24.662 + 0,543, which means that with increasing compensation of 24,662 it will increase the employee performance of 0,543.
Pengaruh Knowledge Sharing terhadap Kinerja Karyawan Perusahaan Milik Pemerintah Partogi, Stephen Andreas; Tjahjawati, Sri Surjani
Jurnal Riset Bisnis dan Investasi Vol. 5 No. 3 (2019): Jurnal Riset Bisnis dan Investasi
Publisher : Jurnal Riset Bisnis dan Investasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jrbi.v5i3.1698

Abstract

Perusahaan harus mampu bertahan dan bersaing di tengah perubahan cepat yang terjadi di dunia bisnis. Ada banyak cara agar perusahaan dapat bertahan dan bersaing dengan pesaing, salah satunya adalah dengan mengembangkan kualitas kinerja sumber daya manusia. Ada satu faktor yang mempengaruhi kualitas kinerja karyawan di perusahaan, apakah positif atau negatif, faktornya adalah berbagi pengetahuan. Berbagi pengetahuan itu sendiri adalah berbagi pengetahuan, suatu langkah untuk memberikan kesempatan kepada anggota kelompok, organisasi, agensi, atau perusahaan untuk berbagi pengetahuan mereka dengan anggota lain. Berbagi pengetahuan yang diterapkan oleh karyawan suatu perusahaan akan berdampak pada kinerja karyawan lainnya yang baik di perusahaan. Penelitian ini bertujuan untuk mengetahui seberapa besar hubungan antara berbagi pengetahuan dan kinerja karyawan. Dalam penelitian ini, objek penelitian adalah perusahaan milik negara yang bergerak di bidang produksi dan juga membeli dan menjual pesawat terbang.
Pengaruh Brand Awareness dan Brand Image terhadap Brand Loyalty: Kasus Pengguna Somethinc di Kota Bandung Ramadhan, Salsa Putri; Raharso, Sri; Tjahjawati, Sri Surjani
BUDGETING : Journal of Business, Management and Accounting Vol 6 No 1 (2024): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v6i1.11278

Abstract

The rising awareness of self-care and beauty has driven the growth of local beauty companies in Indonesia. The increasingly competitive market presents a challenge for Somethinc as a local beauty company. Loyalty becomes a crucial aspect in facing this competition, which can be formed through brand awareness and brand image. This study aims to examine the influence of brand awareness and brand image on brand loyalty among Somethinc users in Bandung City. The research method used is descriptive quantitative with a sample of 220 respondents selected using non-probability and purposive sampling techniques. Data were collected through a Likert-scale questionnaire. Data analysis includes validity and reliability tests, classical assumption tests (normality, heteroscedasticity, multicollinearity), descriptive statistics, correlation analysis, multiple linear regression, coefficient of determination, as well as t-test and F-test. The results indicate that the data is normal and there is a strong correlation between the variables of brand awareness and brand image with the variable of brand loyalty, with an influence of 52.3%. These findings show that brand awareness and brand image have a positive and significant impact on the brand loyalty of Somethinc users in Bandung City. Keywords: Brand Awareness, Brand Image, Brand Loyalty
PENGEMBANGAN BUKU AJAR DAN BLENDED TRAINING E-FILING SYSTEM DENGAN PROGRAM IWSM DI SMKN I CIPATAT Sutisna, Ma’mun; Halilah, Ii; Amalia, Sholihati; Tjahjawati, Sri Surjani; Firmansyah, Yayan; Setiawan, Irwan
Jurnal Dharma Bhakti Ekuitas Vol. 5 No. 1 (2020): Jurnal Dharma Bhakti
Publisher : Universitas Ekuitas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52250/p3m.v5i1.321

Abstract

Kekurangan bahan ajar, ketidaksediaan perangkat lunak atau software dan kompetensi guru dalam menguasai bahan ajar dan cara mengajarkan materi baru berakibat pada rendahnya kualitas pembelajaran. Kondisi tersebut dialami oleh SMKN I Cipatat pada program studi Otomatisasi dan Tata Kelola Perkantoran (OTKP). Khususnya pada mata pelajaran Kearsipan bagian penerapan pengelolaan arsip elektronik Kurikulum SMK tahun 2018 revisi, Berdasarkan kebutuhan tersebut diperlukan pengembangan bahan ajar dan blended training. Tujuan kegiatan ini adalah adalah tersedianya bahan ajar atau modul dan peningkaatan kompetensi guru dalam mengoperasikan Sofftware Image ware Scan Manager (IWSM) untuk pengarsipan elektronik, merancang sistem kearsipan elektronik dan mengajarkan e-filing dengan program IWSM kepada siswa. Pada masa new normal saat ini pendekatan kegiatan Pengabdian Kepada Masyarakat perlu diadaptasi. Blended training berlangsung selama 5 hari kerja dilaksanakan 2 hari tatap muka langsung dan 3 hari secara daring via zoom meeting dan satu minggu di lapangan dengan mempertimbangkan protokol kesehatan. Hasil blended training menampilkan tingkat partisipasi partisipan dalam mengikuti blended training 97,5%, kenaikan penguasaan modul blended training saat sebelum serta sesudahnya 122%, dan seluruh partisipan 34 orang dinyatakan kompeten.
Penentuan Faktor Kemiskinan Indonesia Menggunakan Regresi Logistik Azis, Irfani; Sumertajaya, I Made; Purwaningsih, Siti Samsiyah; Tjahjawati, Sri Surjani
Journal of Mathematics, Computations and Statistics Vol. 6 No. 1 (2023): Volume 06 Nomor 01 (April 2023)
Publisher : Jurusan Matematika FMIPA UNM

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Poverty is a global problem faced by various countries, including Indonesia. This study aims to determine the factors that influence the level of poverty in Indonesia by looking at the poverty classification itself. The data used is data on the website of the Central Statistics Agency and Bappenas in 2021 with the model used is an ordinal logistic regression model. The backward elimination method isused to select the best model with the lowest information criterion akaike value. The results of this study are that the gross domestic product factor and the unemployment rate have a significant positive effect, while population size and the provincial minimum wage have a significant negative effect on the poverty rate in Indonesia.
The Influence Of Servicescape On Customer Satisfaction Coffee Shop Karya Karsa, Bandung Luthfiani, Lulu Hasna; Tjahjawati, Sri Surjani
Jurnal Scientia Vol. 13 No. 04 (2024): Education and Sosial science, September-December 2024
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58471/scientia.v13i04.2740

Abstract

Most Indonesians have changed their lifestyle by following the work from café (WFC) trend. This trend makes business people in the field of coffee shops must pay attention to a good servicescape to support customer satisfaction while on the move there. The purpose of this study was to determine the effect of servicescape on customer satisfaction of Karya Karsa Bandung Coffee. This research uses a quantitative approach method by sampling 120 respondents of Generation Z customers of Karya Karsa Bandung Coffee who do work from café (WFC) there. The results of the data collection were then processed with SPSS version 25. The result of this study is that servicescape has a positive and significant effect of 70.1% on customer satisfaction.
Co-Authors Abdul Malik Sayuti Al Ghifary, Muhammad Danish Aliah, Santi Alvi Nugraha Ariani Noor, Any Aryani, Desy Astiandini Hidayatullah Azis, Irfani Dewi Sri Sulastri Diputra, Naafi Yudha Dita Puspitasari Dita Puspitasari Erick Ferdinal Fadlhurrohman, Fakhri Jubair Ferdinal, Erick Ferdinal, Erick Folia, Azella Dwi Fujiasti, Sherry Novalia Gaffar, Mohammad Rizal Gundur Leo Halilah, Ii Hidayatullah, Astiandini Hidayatullah, Astiandini I Made Sumertajaya Irfan Maulana Sidik Irfani Azis Irfania, Novi IRWAN SETIAWAN Juliandhani, Audie Fricylia Krisna Yudha Bakhti Kumara, Putri Dennis Lastari, Hidya Indira Leo, Gundur Li Halilah Lisha Adzanta Firmansyah Luthfiani, Lulu Hasna Mamun Sutisna Marceilla Suryana Maya Setiawardani Mohammad Rizal Gaffar Mohammad Rizal Gaffar Naafi Yudha Diputra Nazofatullidya, Nazofatullidya Novi Irfania Nugraha, Alvi Nugraha, Alvi Nugroho Hardiyanto Partogi, Stephen Andreas Prawiranegara, Raden Indra Purwaningsih, Siti Samsiyah Putri Kumara Dennis Putri, Ivon Sandya Sari Raden Indra Prawiranegara Raka Siwi Putri Utomo, Sherly Ramadhan, Salsa Putri Rikantini Widiyanti Saniyah, Nasywa Firyali Sarah, Ira Siti Sayuti, Abdul Malik Septiana, Vidya Ayu Dwi Septokasya, Mochamad Fali Septyandi, Chandra Budhi Setiawardani, Maya Sherly Raka Siwi Putri Utomo Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Sri Raharso Sri Suryani Stephen Andreas Partogi Suryana, Marceilla Sutisna, Ma’mun Sutrisni, Rivan Syifaa Novianti Tangguh Dwi Pramono Tintin Suhaeni Tiorida, Ermina Tomy Andrianto Widiyanti, Rikantini YAYAN FIRMANSYAH, YAYAN Zalfa Dika Azahra