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All Journal SRIWIJAYA INTERNATIONAL JOURNAL OF DYNAMIC ECONOMICS AND BUSINESS International Journal of Applied Business Research Jurnal Riset Bisnis dan Investasi Journal of Global Business and Management Review Jurnal ABDINUS : Jurnal Pengabdian Nusantara JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Statistika dan Matematika (Statmat) JBMR: Journal of Business and Management Review BUDGETING : Journal of Business, Management and Accounting Jurnal Scientia Jurnal Pengabdian kepada Masyarakat Nusantara Quantitative Economics and Management Studies Jurnal Disrupsi Bisnis Jurnal Dharma Bhakti Ekuitas Jurnal Abdimas Sang Buana Jurnal Ekonomi Jurnal Difusi al-fikrah: Jurnal Manajemen Pendidikan Journal of Management and Digital Business Jurnal Pengabdian Masyarakat Bestari (JPMB) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Masyarakat Bangsa Applied Business and Administration Journal (ABAJ) Jurnal Manajemen Informatika, Sistem Informasi dan Teknologi Komputer (JUMISTIK) Journal of Mathematics, Computation and Statistics (JMATHCOS) JABI: Jurnal Abdimas Bhakti Indonesia Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Manajemen Maranatha Eko dan Bisnis: Riau Economic and Business Review
Sri Surjani Tjahjawati
Politeknik Negeri Bandung
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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The Effect Of Ambience And Service Quality Of Coworking Space On Customer Satisfaction In Bandung City Tjahjawati, Sri Surjani; Aliah, Santi; Sutisna, Ma’mun; Pramono, Tangguh Dwi; Leo, Gundur
Jurnal Ekonomi Vol. 13 No. 03 (2024): Jurnal Ekonomi, Edition July -September 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Coworking space is a shared workspace that is used as a place for startup workers, freelancers, and remote workers to support activities and increase work productivity. The high level of competition in the creative industry followed by a growing market share makes Coworking space in Bandung need to improve the atmosphere and quality of service to maintain its existence and grow. Coworking space users or consumers have increased from year to year causing entrepreneurs to compete for potential customers. This study aims to help coworking space entrepreneurs to find out the characteristics of coworking space users in the city of Bandung and the effect of atmosphere and service quality on customer satisfaction. The research method uses descriptive and analytical quantitative methods. Non probability sampling technique using purposive sampling with Lemeshow formula. The research data used primary data obtained through questionnaires from 141 respondents and secondary data obtained from literature studies. Data processing using IBM SPSS Statistics 23.0. The results of the analysis show that the atmosphere and quality of coworking space services have a positive and significant effect both simultaneously and partially on customer satisfaction in Bandung City. And obtained multiple regression equation Y = 5.084 + 0.151X1 + 0.347X2 where Y shows customer satisfaction, X1 shows the atmosphere, and X2  shows the quality of service.
Penentu Perilaku Knowledge Sharing Para Karyawan Minimarket: Pendekatan Kualitatif Sri Raharso; Sri Surjani Tjahjawati
Jurnal Manajemen Maranatha Vol 14 No 1 (2014)
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v14i1.72

Abstract

ABSTRACT: The purpose of this paper is to explore factors affecting knowledge sharing behaviour of workers in the minimarket’s organization in West Java. Knowledge sharing behaviour is the degree to which knowledge worker actuallyshares knowledge with other members of his/her organization. Based on the theory of planned behaviour, we tried to explore determinants of knowledge sharing in minimarket setting. Structural interview was then use to get the factors thatpromote knowledge sharing. This research identified behavioral and psycho-sociotechnological determinants as enablers of knowledge sharing activity.Keywords: knowledge sharing, behavioral, psycho-socio-technological, minimarket
THE ANALYSIS OF FACTORS INFLUENCING DEUTSCHLANDTICKET REPURCHASE INTENTIONS: A STUDY USING THE THEORY OF PLANNED BEHAVIOR IN INTERNATIONAL STUDENTS AT JADE HOCHSCHULE WILHELMSHAVEN Septiana, Vidya Ayu Dwi; Tjahjawati, Sri Surjani; Pramono, Tangguh Dwi; Fujiasti, Sherry Novalia
Journal of Global Business and Management Review Vol. 7 No. 1 (2025): Journal of Global Business and Management Review
Publisher : Program Sarjana Manajemen Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/jgbmr.v7i1.10348

Abstract

This study aims to analyze the factors influencing the repurchase intention of the Deutschlandticket among international students at Jade Hochschule Wilhelmshaven using the Theory of Planned Behavior (TPB) framework. The Deutschlandticket is a monthly public transportation subscription introduced by the German government as a long-term solution to the energy crisis and to promote environmentally friendly mobility. However, the ticket price increase from €49 to €58 per month in January 2025 presents new challenges in maintaining repurchase intention. This research examines the three core components of TPB attitude, subjective norms, and perceived behavioral control and their effects on the repurchase intention of the Deutschlandticket. The study employs a survey method with a sample of international students in Wilhelmshaven, analyzed using validity, reliability, and regression tests. Hypothesis testing reveals that all tested pathways are statistically significant. Structural model analysis shows that 67.1% of the variance in repurchase intention is explained by the three TPB constructs, indicating a strong model fit. However, the influence of environmental concern on subjective norms and perceived behavioral control individually remains modest. The results suggest that students' environmental concerns strengthen their attitudes, perceived control, and social pressures, ultimately leading to a higher intention to repurchase the Deutschlandticket despite the price increase. These findings offer important insights for policymakers and transport providers aiming to sustain ticket adoption rates through strategies emphasizing environmental benefits. It contributes to the understanding of sustainable consumer behavior and highlights the role of environmental concerns in shaping repurchase intentions within the public transportation sector.
Pembuatan E-Guidebook untuk Proses Pengolahan Data Selling Marketing di PT RJL Divisi Internal Audit Fadlhurrohman, Fakhri Jubair; Pramono, Tangguh Dwi; Nazofatullidya, Nazofatullidya; Tiorida, Ermina; Tjahjawati, Sri Surjani; Fujiasti, Sherry Novalia; raharso, Sri; Lastari, Hidya Indira
JABI: Jurnal Abdimas Bhakti Indonesia Vol 6 No 1 (2025): Juni
Publisher : UNIVERSITAS BHAMADA SLAWI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36308/jabi.v6i1.730

Abstract

Dalam lingkungan kerja yang dinamis, pengelolaan data yang akurat dan sistematis menjadi elemen penting dalam mendukung efisiensi dan kualitas keputusan bisnis. PT RJL melalui Divisi Internal Audit memiliki tanggung jawab dalam memperoses dan mengevaluasi data selling marketing yang diperoleh dari berbagai cabang. Namun, keterlibatan Internship dalam proses tersebut sering mengalami kendala, terutama akibat tidak tersedianya panduan tertulis yang dapat digunakan sebagai referensi pengolahan data selling marketing. Ketergantungan pada penjelasan lisan dari mentor menyebabkan ketidakkonsistenan dalam pelaksanaan tugas, serta memperbesar potensi kesalahan. Berdasarkan kondisi tersebut, proyek ini bertujuan merancang dan mengembangkan E-Guidebook sebagai sarana bantu bagi Internship dalam memahami serta menjalankan proses pengolahan data selling marketing. Metode yang digunakan mencangkup observasi lapangan, wawancara, serta perancangan berbasis paduan digital dan uji coba langsung di lingkungan kerja. Hasil proyek menunjukan bahwa E-Guidebook ini membantu pengguna memahami alur kerja pengolahan data, mengurangi kesalahan, dan meningkatkan kemandirian Internship. Panduan ini berisi langkah-langkah teknis yang digambarkan secara visual dan interaktif. Hasil evaluasi pengguna menunjukan bahwa proyek ini berhasil memenuhi tujuannya sebagai solusi praktis dan informatif untuk mendukung kegiatan pengolahan data Divisi Internal Audit.
The Effect of Emotional Intelligence on Knowledge Sharing with Trust as a Moderator Variable: The Case of Distro Employees in Citarum Village Bandung Lisha Adzanta Firmansyah; Sri Raharso; Tjahjawati, Sri Surjani
Quantitative Economics and Management Studies Vol. 6 No. 3 (2025)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.qems3917

Abstract

This research investigates the impact of emotional intelligence on knowledge sharing behavior, with trust serving as a moderating variable, within distro businesses located in the Citarum Subdistrict of Bandung. Operating within the creative economy sector, these businesses encounter intense competition from both domestic and international markets. To maintain their sustainability, it is crucial to enhance emotional intelligence, encourage knowledge-sharing activities, and establish trust among employees. Employing a quantitative approach through surveys, the study gathered data from 179 distro employees. Questionnaires were used as the primary data collection tool, and the data were analyzed using regression techniques. The findings reveal that emotional intelligence has a positive influence on knowledge sharing, and that trust significantly strengthens this relationship by amplifying the effect of emotional intelligence. These results highlight the vital role of trust in creative work settings and offer practical recommendations for distro business stakeholders to foster a collaborative work culture grounded in emotional intelligence and mutual trust.
Pembuatan Booklet Hotel, Tempat Wisata, dan Kuliner Khas Bandung di Favehotel Hyper Square Bandung Zalfa Dika Azahra; Sri Surjani Tjahjawati; Tangguh Dwi Pramono; Naafi Yudha Diputra
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 4 No. 2 (2025): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v4i2.4205

Abstract

Bandung, as a primary tourist destination in Indonesia, offers diverse attractions including nature, culture, and distinctive local cuisine. The increasing number of visitors necessitates practical and engaging information media to assist them in planning their trips effectively. This project aimed to design a comprehensive booklet serving as a guide to Bandung's tourism and culinary delights, specifically for guests staying at Favehotel Hyper Square Bandung, which previously lacked such a dedicated digital or physical resource. Employing a Research and Development (R&D) methodology, this project adapted a development model encompassing several stages: identifying potential and problems, data collection, product design, design validation, design revision, product testing, and final revision. To assess the developed booklet's feasibility and effectiveness, an evaluation was conducted through questionnaires distributed to respondents. The data from these questionnaires were then analyzed using a quantitative descriptive analysis method, calculating the average scores for each statement. The project's findings indicate that the booklet received positive responses from respondents, with high average scores across its content, visual presentation, and ease of use. Consequently, this booklet is deemed suitable for use as an information and promotional tool for tourism within the Favehotel Hyper Square Bandung environment.
PERAN WORK ENGAGEMENT DALAM MENINGKATKAN KREATIVITAS KERJA : KAJIAN EMPIRIS KARYAWAN SUPERMARKET DI KECAMATAN CICENDO, KOTA BANDUNG Septokasya, Mochamad Fali; Raharso, Sri; Tjahjawati, Sri Surjani
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5813

Abstract

Pandemi COVID-19 telah menimbulkan dampak besar pada industri ritel modern, khususnya supermarket dan minimarket, yang mengalami hambatan signifikan dalam operasional akibat pembatasan sosial dan penurunan mobilitas masyarakat. Namun, seiring dengan pemulihan ekonomi, sektor ini menunjukkan tanda-tanda kebangkitan, ditandai dengan peningkatan jumlah gerai dan adopsi teknologi baru. Dalam menghadapi persaingan yang semakin ketat, kreativitas karyawan menjadi faktor penting dalam mempertahankan daya saing, di mana kerja sama dan teknologi menjadi elemen penting untuk meningkatkan layanan dan loyalitas pelanggan. Salah satu elemen kunci dalam menciptakan kreativitas adalah tingkat keterlibatan karyawan (work engagement), yang dapat memengaruhi produktivitas dan inovasi dalam industri ritel. Penelitian ini bertujuan untuk mengeksplorasi peran work engagement dalam meningkatkan kreativitas kerja karyawan pada supermarket di Kecamatan Cicendo, Kota Bandung. Menggunakan pendekatan kuantitatif dengan metode deskriptif, penelitian ini melibatkan karyawan supermarket, termasuk manajer, supervisor, dan staf pelaksana. Data dikumpulkan melalui kuesioner yang mengacu pada Utrecht Work Engagement Scale dan model kreativitas kerja. Hasil penelitian menunjukkan bahwa work engagement yang tinggi berhubungan positif dengan peningkatan kreativitas kerja, yang berkontribusi pada pencapaian kinerja operasional dan daya saing supermarket. Penelitian ini memberikan wawasan baru bagi pengelolaan sumber daya manusia di sektor ritel, khususnya dalam meningkatkan keterlibatan karyawan untuk mendorong kreativitas dan inovasi di masa pemulihan ekonomi.
Analisis komparatif dampak fear of missing out (FOMO) terhadap impulse buying pada generasi milenial dan generasi Z di Kota Bandung Juliandhani, Audie Fricylia; Tjahjawati, Sri Surjani
Journal of Management and Digital Business Vol. 5 No. 2 (2025): Journal of Management and Digital Business
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/jmdb.v5i2.1838

Abstract

The development of technology and social media has influenced consumption behavior, especially among Generation Z and Millennials. One of the consequences that arises is the Fear of Missing Out (FOMO) phenomenon, which is a feeling of anxiety about missing out on trends or information that encourages someone to make spontaneous purchases. The purpose of this study is to analyze the effect of FOMO on impulsive buying behavior and to compare its impact on Generation Z and Millennials in Bandung City. This study uses a quantitative approach with a purposive sampling technique. The study involved 270 respondents, comprising 135 from Generation Z and 135 from Millennials. Data collection was carried out through an online survey with a research duration of 40 days. The results of the analysis show that FOMO has a significant influence on impulsive buying in both generation groups. However, its influence is greater in Generation Z compared to Millennials. This condition is due to Generation Z's closeness to technology and social media, which makes them more susceptible to FOMO.
Pengembangan Packaging dan Branding “Taste of Gambung” pada Produk Hasil Bumi Desa Mekarsari Gambung Widiyanti, Rikantini; Novianti, Syifaa; Suryana, Marceilla; Raka Siwi Putri Utomo, Sherly; Andrianto, Tomy; Ariani Noor, Any; Surjani Tjahjawati, Sri; Leo, Gundur; Sutrisni, Rivan
Jurnal Pengabdian kepada Masyarakat Nusantara Vol. 5 No. 4 (2024): Jurnal Pengabdian kepada Masyarakat Nusantara (JPkMN) Edisi September - Desembe
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55338/jpkmn.v5i4.4308

Abstract

Program Pengembangan Packaging dan Branding “Taste of Gambung” pada produk oleh-oleh Desa Mekarsari Gambung bertujuan untuk meningkatkan daya saing produk lokal melalui desain kemasan yang profesional dan menarik. Kegiatan ini melibatkan sosialisasi hasil desain kepada pelaku UMKM dan pengelola desa wisata, serta evaluasi mengenai implementasi desain kemasan pada berbagai produk unggulan, seperti teh, keripik, dan olahan khas lainnya. Dengan fokus pada visual branding, program ini dirancang untuk memperkuat identitas produk, meningkatkan daya tarik pasar, dan mendukung keberlanjutan melalui penggunaan bahan kemasan yang ramah lingkungan. Respon positif dari para peserta menunjukkan kesadaran akan pentingnya kemasan yang efektif dalam mendongkrak nilai jual produk. Evaluasi kegiatan menekankan perlunya pendampingan lebih lanjut untuk memastikan implementasi desain yang optimal dalam produksi kemasan. Secara keseluruhan, program ini berhasil membangun fondasi yang kuat bagi pengembangan UMKM lokal, meningkatkan daya tarik produk, serta memperkuat posisi Desa Mekarsari Gambung sebagai destinasi wisata yang menawarkan produk oleh-oleh berkualitas tinggi dengan branding yang konsisten.
Pembuatan Pedoman Proses Rekruitmen dan Seleksi Berbasis Digital Booklet pada PT Ebiz Prima Nusa Kumara, Putri Dennis; Tjahjawati, Sri Surjani
Applied Business and Administration Journal Vol. 2 No. 3 (2023): Transformasi Digital dan Optimalisasi Proses Bisnis di Era Modern
Publisher : Ebiz Prima Nusa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62201/1y4jdv94

Abstract

Recruitment and selection processes Project planning and smart hiring are two things needed to obtain quality employees, namely employees who are smart, skilled, have competence, can work, are creative, and have high morality. However, in its implementation, the recruitment and selection process at PT Ebiz Prima Nusa has not been carried out effectively. Such as the absence of references, guidelines, or standardization when recruitment and selection are carried out. Based on this phenomenon, a project was developed to create media that can provide complete information in the form of a digital booklet regarding the recruitment and selection process at PT Ebiz Prima Nusa. The digital booklet created aims to serve as a guideline, direction, and reference for recruitment and selection activities. This project was made with qualitative methods for collecting data and processed with the interactive model method. The project design was carried out with the help of the Canva and Anyflip platforms so that the digital booklet could be created. The design stage is divided into three stages: pre-project implementation, project implementation, and post-project implementation. In the pre-project implementation stage, problem identification, a literature review, and needs interviews were conducted. Furthermore, the project implementation stage is also carried out in stages, starting with planning, information processing, searching for a digital booklet platform, design, development, testing, revision conducted by interviews with experts or lecturers, Forum Group Discussions (FGD) with employees who have been accepted at the testing stage, and interviews with HR, then ending with the publication stage. The last stage is post-implementation, which involves reviewing the impact of the project through a final interview. The final result of this project is a digital booklet that will be used as a guideline, direction, and reference for recruitment and selection activities at PT Ebiz Prima Nusa.
Co-Authors Abdul Malik Sayuti Al Ghifary, Muhammad Danish Aliah, Santi Alvi Nugraha Ariani Noor, Any Aryani, Desy Astiandini Hidayatullah Azis, Irfani Dewi Sri Sulastri Diputra, Naafi Yudha Dita Puspitasari Dita Puspitasari Erick Ferdinal Fadlhurrohman, Fakhri Jubair Ferdinal, Erick Ferdinal, Erick Folia, Azella Dwi Fujiasti, Sherry Novalia Gaffar, Mohammad Rizal Gundur Leo Halilah, Ii Hidayatullah, Astiandini Hidayatullah, Astiandini I Made Sumertajaya Irfan Maulana Sidik Irfani Azis Irfania, Novi IRWAN SETIAWAN Juliandhani, Audie Fricylia Krisna Yudha Bakhti Kumara, Putri Dennis Lastari, Hidya Indira Leo, Gundur Li Halilah Lisha Adzanta Firmansyah Luthfiani, Lulu Hasna Mamun Sutisna Marceilla Suryana Maya Setiawardani Mohammad Rizal Gaffar Mohammad Rizal Gaffar Naafi Yudha Diputra Nazofatullidya, Nazofatullidya Novi Irfania Nugraha, Alvi Nugraha, Alvi Nugroho Hardiyanto Partogi, Stephen Andreas Prawiranegara, Raden Indra Purwaningsih, Siti Samsiyah Putri Kumara Dennis Putri, Ivon Sandya Sari Raden Indra Prawiranegara Raka Siwi Putri Utomo, Sherly Ramadhan, Salsa Putri Saniyah, Nasywa Firyali Sarah, Ira Siti Sayuti, Abdul Malik Septiana, Vidya Ayu Dwi Septokasya, Mochamad Fali Septyandi, Chandra Budhi Setiawardani, Maya Sherly Raka Siwi Putri Utomo Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sholihati Amalia Sintawati, Putri Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Siti Samsiyah Purwaningsih Sri Raharso Sri Suryani Stephen Andreas Partogi Suryana, Marceilla Sutisna, Ma’mun Sutrisni, Rivan Syifaa Novianti Tangguh Dwi Pramono Tintin Suhaeni Tiorida, Ermina Tomy Andrianto YAYAN FIRMANSYAH, YAYAN Zalfa Dika Azahra