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All Journal Jurnal Manajemen Bisnis Jurnal Manajemen Dayasaing Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Benefit: Jurnal Manajemen dan Bisnis Riset Akuntansi dan Keuangan Indonesia Journal of Economic, Bussines and Accounting (COSTING) JMM (Jurnal Masyarakat Mandiri) Muhammadiyah International Journal of Economics and Business SEIKO : Journal of Management & Business International Journal of Supply Chain Management Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Almana : Jurnal Manajemen dan Bisnis MANAJEMEN DEWANTARA Jurnal Manajemen Dirgantara Jurnal MEBIS (Manajemen dan Bisnis) Jurnal Informatika Ekonomi Bisnis Community Engagement and Emergence Journal (CEEJ) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Wacana Ekonomi : Jurnal Ekonomi, Bisnis dan Akuntansi Journal of Community Service and Empowerment JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Komitmen : Jurnal Ilmiah Manajemen Jurnal Media Informatika Jurnal Bina Bangsa Ekonomika International Journal of Management Science and Information Technology (IJMSIT) Jurnal Manajemen Bisnis dan Kewirausahaan Studi Akuntansi, Keuangan, dan Manajemen Proceeding ISETH (International Summit on Science, Technology, and Humanity) Indonesian Health Issue Prosiding University Research Colloquium Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Journal Research of Social Science, Economics, and Management PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Paradoks : Jurnal Ilmu Ekonomi Jurnal Informatika Ekonomi Bisnis IIJSE Jurnal Sistem Informasi dan Manajemen El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies Prosiding International Conference on Sustainable Innovation (ICoSI) Determinasi: Jurnal Penelitian Ekonomi Manajemen dan Akuntansi Journal of Economics Business Finance and Accounting Benefit: Jurnal Manajemen dan Bisnis Brilliant International Journal of Management and Tourism
Anton Agus Setyawan
Universitas Muhammadiyah Surakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Veterinary Other

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Pengaruh Gender Terhadap Shopping Value Pada Mahasiswa Di Surakarta Anggita Rosiyani; Anton Agus Setyawan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 6 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i6.9680

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gender terhadap shopping value mahasiswa di Surakarta. Metode yang digunakan adalah kuantitatif dengan pengumpulan data melalui kuesioner daring yang diisi oleh 181 mahasiswa laki-laki dan perempuan. Instrumen penelitian mengacu pada indikator Babin et al. (1994) untuk belanja hedonis dan rasional, serta Babin et al. (1994) dan Sweeney et al. (1999) untuk evaluasi harga. Sampel dipilih menggunakan purposive sampling, dengan kriteria mahasiswa aktif berusia di atas 17 tahun yang memiliki pengalaman belanja daring maupun luring. Data dianalisis menggunakan regresi linier dengan variabel dummy untuk gender (1 laki-laki, 0 perempuan) melalui SPSS 26, disertai uji normalitas dan heteroskedastisitas. Hasil penelitian menunjukkan bahwa gender hanya berpengaruh signifikan terhadap perilaku belanja hedonis, sedangkan pengaruhnya terhadap perilaku belanja rasional dan evaluasi harga tidak signifikan. Temuan ini dapat menjadi acuan bagi strategi pemasaran yang menyesuaikan karakteristik gender serta sebagai referensi untuk studi perilaku konsumen di lingkungan akademik.
Pengaruh Brand Experience, Trust Dan Satisfaction Dalam Meningkatkan Brand Loyalty Pada Produk Apple Rohmadi Tri Susilo; Anton Agus Setyawan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 6 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i6.9735

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh brand experience, brand trust, dan brand satisfaction terhadap brand loyalty pada produk Apple. Mengadopsi pendekatan kuantitatif, data dikumpulkan melalui kuesioner daring dari 115 responden pengguna Apple di Indonesia yang berusia minimal 17 tahun dan memiliki pengalaman menggunakan produk Apple dalam setahun terakhir. Analisis menunjukkan bahwa pengalaman positif konsumen meliputi aspek sensorik, emosional, kognitif, dan relasional serta kepercayaan terhadap integritas, reliabilitas, dan kompetensi merek secara signifikan meningkatkan kepuasan pelanggan. Selanjutnya, kepuasan merek terbukti menjadi mediator penting dalam hubungan antara brand experience dan brand trust dengan loyalitas merek. Konsumen yang puas cenderung melakukan pembelian ulang, merekomendasikan produk, dan tetap setia meskipun ada alternatif lain di pasar. Temuan ini memberikan implikasi praktis bagi perusahaan dalam strategi pengelolaan pengalaman konsumen dan peningkatan kepercayaan untuk memperkuat loyalitas.
Pengaruh Teknologi Virtualisasi Produk Terhadap Minat Beli Masyarakat Potensial Pada Brand Makeup High End Dior Nafisa Mukarromah Chaliloeddin; Anton Agus Setyawan
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 7 No. 2 (2026): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v7i2.10241

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh teknologi virtualisasi produk terhadap minat beli masyarakat potensial pada brand makeup high-end Dior. Populasi penelitian adalah masyarakat Indonesia berusia 18–45 tahun yang tertarik atau pernah mempertimbangkan membeli produk makeup high-end dan aktif menggunakan media digital dengan fitur virtualisasi produk, seperti AR try-on pada e-commerce atau media sosial. Penelitian menggunakan purposive sampling dengan jumlah responden minimal 150 orang dan pendekatan kuantitatif melalui SPSS untuk menganalisis empat variabel utama: Perceived Usefulness (PU), Perceived Entertainment (PE), Attitude Toward Using (ATT), dan Intention to Purchase (INT) (Jiyeon & Forsythe, 2007; Asrulla et al., 2022). Hasil penelitian menunjukkan bahwa PU dan PE secara positif dan signifikan memengaruhi ATT, yang selanjutnya berdampak signifikan terhadap INT, menunjukkan bahwa persepsi kegunaan dan hiburan dari teknologi virtualisasi produk mampu membentuk sikap positif yang mendorong niat beli serta keinginan untuk menggunakan dan mengunjungi kembali platform tersebut. Penelitian ini memiliki keterbatasan pada konstruk dan sampel, sehingga saran diberikan untuk penelitian selanjutnya memperluas variabel, instrumen, dan objek penelitian.
Examining Brand Experience, Brand Trust, and Customer Satisfaction as Predictors of Loyalty in Halal Skincare Products Nandita, Wanda Vidya; Setyawan, Anton Agus
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 2 (2025): JIMKES Edisi Maret 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i2.3176

Abstract

This study aims to analyze the influence of brand experience, brand trust, and customer satisfaction on brand loyalty in halal skincare products. Additionally, this research explores the mediating role of customer satisfaction in the relationship between brand experience and brand loyalty. This study employs a quantitative approach, collecting data through an online questionnaire distributed to consumers of the halal skincare brand Somethinc. The data collected was analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method with the help of SmartPLS software. The results indicate that brand experience, brand trust, and customer satisfaction have a positive and significant influence on brand loyalty. Furthermore, customer satisfaction significantly mediates the relationship between brand experience and brand loyalty. This study has several limitations, including its focus on a single halal skincare brand, Somethinc, making it difficult to generalize the findings to other brands. Additionally, the cross-sectional approach used does not allow for observing long-term changes in brand loyalty. This research contributes to both academics and marketing practitioners by providing insights into the factors influencing brand loyalty in halal skincare products. The findings can be used by companies to enhance their marketing strategies by strengthening brand experience, building customer trust, and improving satisfaction to maintain customer loyalty.
Studi Pengambilan Keputusan Pembelian Konsumen Berbasis Gender Puspitawati, Nia Riska; Setyawan, Anton Agus
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 6 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.9807

Abstract

Penelitian ini bertujuan untuk menganalisis perbedaan persepsi antara pria dan wanita dalam pengambilan keputusan pembelian, yang dipengaruhi oleh kesadaran kualitas, kesadaran fashion, kesadaran merek, kesadaran harga, dan banyaknya pilihan produk di era digital. Metode penelitian menggunakan pendekatan kuantitatif komparatif melalui penyebaran kuesioner secara online kepada responden berusia 18–45 tahun di Indonesia yang aktif berbelanja. Data dianalisis menggunakan IBM SPSS versi 27 dengan uji validitas, reliabilitas, dan uji ANOVA. Hasil penelitian menunjukkan bahwa seluruh instrumen dinyatakan valid dan reliabel. Berdasarkan uji ANOVA, hanya variabel kesadaran merek yang menunjukkan perbedaan signifikan antara pria dan wanita, sedangkan variabel kesadaran kualitas, kesadaran fashion, kesadaran harga, banyaknya pilihan, dan keputusan pembelian tidak menunjukkan perbedaan signifikan. Temuan ini mengindikasikan bahwa gender tidak selalu menjadi faktor dominan dalam keputusan pembelian pada era digital, karena pria dan wanita memiliki akses informasi dan pengalaman belanja yang relatif sama. Dengan demikian, strategi pemasaran disarankan untuk tetap memperhatikan perbedaan kesadaran merek antar gender, namun tetap bersifat inklusif dan menyesuaikan kebutuhan konsumen secara umum.
Electronic Word-of-Mouth and Patient Satisfaction in Hospital Services: A Systematic Literature Review and Bibliometric Analysis Fikri, Emawan Noor; Jatmiko, Safari Wahyu; Setyawan, Anton Agus
Jurnal Manajemen Bisnis dan Kewirausahaan Vol. 6 No. 1 (2026): MARCH
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jamanika.v6i1.42778

Abstract

This study aims to identify the factors influencing electronic word-of-mouth (e-WOM) and assess its impact on healthcare services. This systematic review was conducted following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines, along with a bibliometric analysis to develop research on electronic word-of-mouth and satisfaction with hospital services. Article searches were conducted in the PubMed and Lens databases for the years 2015–2024 using the SPICE strategy. Out of 443 articles found, n =112 met the criteria for further analysis. At the beginning of 2015, the publication trend was 6 documents, peaking in 2022 with 44 documents. Based on the VOSviewer analysis, the keyword “humans” appeared most frequently, 41 times, followed by “social media” 23 times. “Male” and “female” each appeared 19 times. The frequency of keyword occurrences in previous research is reflected in 34 articles published during the 2000–2019 period, while the effect size of e-WOM in hospitals shows that the Assurance dimension of SERVQUAL has the highest negative impact (58.3%), followed by Responsiveness (34.2%). The theoretical implication of this article is that e-WOM has a positive impact on satisfaction, image, service choice decisions, and patient loyalty, suggesting that hospitals should manage it effectively and adjust strategies based on patient demographics. The managerial implication is that hospitals need to leverage e-WOM to improve service quality and patient engagement by promoting positive experiences, implementing loyalty programs, pursuing continuous service improvement, using AI-based digital innovations, and analyzing social media to enhance communication and build a supportive patient community. In conclusion, these findings provide strategic insights for hospital managers on strengthening patient loyalty through e-WOM optimization.
The Influence of Work Demands and Rewards on Hospital Service Quality through Employee Satisfaction Imron, Ali; Setyawan, Anton Agus; Romaniyanto, Romaniyanto; Sumarwoto, Tito; Guntoro, Amed Gatut; Romadhon, Yusuf Alam
Jurnal Manajemen Bisnis dan Kewirausahaan Vol. 6 No. 1 (2026): MARCH
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/jamanika.v6i1.42934

Abstract

This study investigates how job demands and job rewards influence hospital service quality, and whether employee satisfaction mediates these relationships among staff at Prof. Dr. R. Soeharso Orthopedic Hospital, Surakarta. Using an explanatory quantitative design, Likert-scale questionnaires were collected from 235 medical and non-medical employees (n=235) through voluntary response sampling and analyzed with PLS-SEM (SmartPLS) to test a model comprising job demands (X1), job rewards (X2), employee satisfaction (Z), and service quality (Y), operationalized with demand, reward, satisfaction, and SERVQUAL-based service quality indicators. The measurement model met adequacy criteria (AVE>0.50; composite reliability=0.875–0.935; Cronbach’s alpha>0.80) and showed acceptable collinearity (VIF<5). In the structural model, job demands had a negative but non-significant direct effect on service quality (β=-0.025; t=0.415; p>0.05), while job rewards had a positive, significant direct effect (β=0.281; t=3.405; p=0.001). Job demands significantly reduced employee satisfaction (β=-0.198; t=3.455; p=0.001), whereas job rewards strongly increased satisfaction (β=0.759; t=26.836; p<0.001). Employee satisfaction positively predicted service quality (β=0.389; t=4.210; p<0.001) and mediated both exogenous variables’ effects on service quality; effect-size results indicated a large contribution of rewards to satisfaction (f²=1.564). The model explained 63.3% of the variance in employee satisfaction (R²=0.633; Q²=0.439) and 40.5% in service quality (R²=0.405; Q²=0.280). Theoretically, the findings extend job demands–resources logic in a hospital context by evidencing satisfaction as a key mechanism linking work conditions to perceived service quality. Practically, hospital managers should calibrate workloads and institutionalize fair financial and non-financial rewards to sustain satisfaction and improve service delivery. Overall, the study shows that reward strengthening and demand management are strategic levers for consistently high-quality hospital services.
Pengaruh Pengalaman Merek, Kepercayaan dan Kepuasan dalam Membangun Merek: Loyalitas; Sebuah Penelitian Empiris Tentang Merek Kosmetik Ramah Lingkungan Pasya Istiara Dhea; Anton Agus Setyawan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 1 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i1.6863

Abstract

The purpose of this study is to analyze the impact of brand experience, brand trust, and brand satisfaction on brand loyalty for environmentally friendly cosmetic products, with a focus on consumers who have purchased and used the product. This research employs a quantitative approach with purposive sampling techniques, involving 200 respondents. Data collection was conducted using a questionnaire that assessed aspects such as brand experience, satisfaction, trust, and brand loyalty. The analysis method used is Partial Least Squares-Structural Equation Modeling (PLS-SEM) with the help of SmartPLS software. The results indicate that brand experience, brand trust, and brand satisfaction have a positive and significant effect on brand loyalty, with a significance value of 0.000 (p < 0.05). These findings provide valuable insights for marketers to strengthen brand loyalty by enhancing positive brand experiences, maintaining product communication transparency, and increasing consumer engagement through social media and loyalty programs.
Pengaruh Kepercayaan dan Kepuasan Pelanggan terhadap Loyalitas Konsumen Wanita pada Produk Kecantikan Wardah Eka Prasetya, Dimas; Agus Setyawan, Anton
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 12 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i12.10262

Abstract

This study aims to analyze the influence of customer trust and satisfaction on female consumer loyalty to Wardah beauty products. The approach used was quantitative with an explanatory research method, which focuses on testing the relationship between variables through statistical analysis. The research sample was obtained using a purposive sampling technique based on the criteria of women aged 15 years and over who have purchased Wardah products at least twice. Primary data were collected through an online questionnaire using a five-point Likert scale. Data analysis was performed using multiple linear regression at a significance level of 5%. The results showed that customer trust and satisfaction variables have a positive and significant effect on customer loyalty. This indicates that the higher the level of trust and satisfaction felt by consumers, the greater their tendency to remain loyal to Wardah products. These findings have implications for companies to continue strengthening their educational marketing communication strategies and improving customer loyalty programs to maintain long-term relationships with consumers.
Pengaruh Digital Advertising pada Media Sosial terhadap Perilaku Konsumsi Mahasiswa Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta Agusto, Richie Dwi; Setyawan, Anton Agus
Jurnal Media Informatika Vol. 7 No. 1 (2026): Edisi Januari - Februari
Publisher : Lembaga Dongan Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Perkembangan teknologi digital telah mengubah cara perusahaan dalam memasarkan produk melalui media sosial. Penelitian ini bertujuan untuk menganalisis pengaruh digital advertising pada media sosial terhadap perilaku konsumsi mahasiswa Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Surakarta (FEB UMS).Metode penelitian menggunakan pendekatan kualitatif dengan wawancara terhadap tujuh responden mahasiswa yang aktif menggunakan media sosial sebagai sumber informasi produk.Hasil penelitian menunjukkan bahwa iklan digital memiliki pengaruh yang signifikan terhadap minat dan perilaku konsumsi mahasiswa, terutama dalam konteks kemudahan akses informasi, daya tarik visual iklan, serta rekomendasi dari figur publik.Namun, tingkat literasi digital juga berperan penting dalam menentukan sejauh mana mahasiswa dapat menyaring informasi iklan secara kritis.
Co-Authors A.A. Ketut Agung Cahyawan W Acreta, Fitriyah Handayani Adelia Febriyanti Adelia Rahmawati Adisty, Syahva Salsabila Putri Agata, Celci Agripina Agusto, Richie Dwi Aisyah Putri Agustin Ali Imron Ananda Ricky Faturohman Anggita Rosiyani Anggun, Nita Putri Annastasya Zulfa Rosada Ar Royan, Halim Muhammad Azzahra, Gezha Meisya Candra Kusuma Wardana, Candra Kusuma Cantika Widi Pramesti Daniel Lafrinda, Dendyto Dea Pradita Kumalasari Dendyto Daniel Lafrinda Dhewi, Elsa Riliana Hantika Didi Junaedi Didit Aditya Edy Purwo Saputro Eka Prasetya, Dimas Farid Adi Prasetya Fatchurrohman Fatchurrohman Fatchurrohman Fatchurrohman, Fatchurrohman Febrianti, Bella Febriyanti, Adelia Fikri, Emawan Noor Guntoro, Amed Gatut Hafidh Rozziq Attaqi Haliza, Anissya Nur Helmi Imaduddin Henri Dwi Wahyudi, Henri Dwi Ihwan Susila Imron, I Imronuddin Imronuddin, Imronuddin Ivany, Aprilia Dwi Jati Waskito Karina Thalita Adhani Kurniawan, Fery Indra Kussudyarsana Kusuma, Candra L. Lisnawati Leny Widio Wati M, Adiyono M. Farid Wajdi M. Sholahuddin Ma&#039;ruf Ma&#039;ruf Ma'ruf, Ma'ruf Maharani, Diva Putri Mahardika, Menang Moechammad Nasir Muh Ilham Fikri Fathoni Muhamad Mustofa Muhammad Aditya Prayogo Muhammad Arkan Setyawan Muhammad Halim Maimun Muhammad Ilham Atha Abhinaya Muhammad Ilham Maulana Muhammad Randhy Kurniawan Muhammad Reza Mujiyati Muna, Khanna Nailil Murti, Anggun Cempaka Murti, Nala Puspita Muzakar Isa Nabila Putri Sayekti Nafisa Mukarromah Chaliloeddin Nandita, Wanda Vidya Novel Idris Abas Nugroho, SP Nurmahendra, Putra Nurul Aini Widiyastuti Oktavia Wulandari Pangestu, Ryan Agung Pasya Istiara Dhea Pradigda, Fadel Muhammad Pramuji, Iddo Ahmad Praswati, Aflit Nur Yulia Prayogo, Muhammad Aditya Puro, Intan Widia Puspitawati, Nia Riska Putra Nurmahendra Putri Silvia Istiqomah Putri, Natasya Andini Rahardo Suprapto, Madya Rahmat Basuki Rahmawati, Auliyya Ayu Ram Vemuri Rini Kuswati Rohmadi Tri Susilo Romaniyanto, Romaniyanto RR. Ella Evrita Hestiandari Rustianingsih, Septi Ryan Agung Pangestu Sadewa, Aldy Bagas Safari Wahyu Jatmiko Saraswati, Astrid Sari, Rizki Juwita Setyawan, Ari Bambang Setyawan, M Arkan Setyawan, Ridwan Sidiq Permono Nugroho Siska Kumalasari Siti Rahmawati Siti Soekiswati Soepatini SP Nugroho Sri Padmantyo Sumarwoto, Tito Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syamsudin Syihabuddin, Muhammad Veriansyah, Satria Wahyono Wahyono Wahyono Wahyono Wahyuddin, M. Wijayanti Wiyaning Putri, Angie Wulandari, Oktavia Yuliyanti, Wanda Tri Yusuf Alam Romadhon