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dwi ayu lestari, dwi ayu
Departemen Ilmu Hubungan Internasional, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro
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Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan Poli Jantung di RSU Al-Islam H. M. Mawardi Krian Sidoarjo Fadhillah, Is; Lestari, Dwi Ayu
Jurnal Simki Economic Vol 6 No 2 (2023): Volume 6 Nomor 2 Tahun 2023
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/jse.v6i2.313

Abstract

Given the intense competition in the health industry, especially hospitals, affecting the potential for hospitals to become quiet due to non-optimal service, it is necessary to conduct research related to the elements that exist in hospital services including service quality facilities, and hospital patient satisfaction. So that researchers are interested in conducting research on the effect of service quality and facilities on satisfaction of outpatients at the cardiac polyclinic at Al-Islam Hospital H. M. Mawardi Krian Sidoarjo. This study aims to determine the effect of Service Quality and Facilities on Patient Satisfaction at H. M. Mawardi Krian Sidoarjo Al-Islam Public Hospital. The design in this study uses quantitative methods. Testing the research hypothesis was carried out using the Structural Equation Modeling (SEM) approach using AMOS version 21. After analyzing the data on the suitability of the model using the Regression Weight, Confirmatory Factor Analysis (CFA) and SEM criteria approaches, the following results were obtained: Quality of Service and facilities have a simultaneous effect on satisfaction at Al-Islam Hospital H. M. Mawardi Krian Sidoarjo which obtained a P value below 0.05. This proves that the best service must be supported by the provision of adequate facilities and infrastructure. The latest technology and updates to hospital facilities also affect the quality of services available at the hospital.
FACTORS ASSOCIATED WITH FAMILY RESILIENCE AMONG HEMODIALYSIS PATIENTS: A CROSS-SECTIONAL STUDY Lestari, Dwi Ayu; Hatmanti, Nety Mawarda; Wijayanti, Lono; Purwanti, Nunik; Suryandari, Destyorini
Nurse and Holistic Care Vol. 5 No. 3 (2025): Nurse and Holistic Care
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/nhc.v5i3.8268

Abstract

Background: Family resilience plays a crucial role in maintaining psychological well-being and adaptive coping among families caring for hemodialysis patients. Chronic illness and prolonged treatment often impose emotional and physical burdens that challenge the family’s ability to adapt, highlighting the need to identify determinants influencing resilience. Objective: This study aimed to analyze the relationships between demographic and clinical factors: age, gender, education level, duration of hemodialysis, and comorbidities, and family resilience among patients undergoing hemodialysis at Ahmad Yani Islamic Hospital, Surabaya, Indonesia. Methods: This study used a correlational analytic design with a cross-sectional approach. The population included 110 hemodialysis patients, and 86 respondents were selected using simple random sampling. Independent variables included age, gender, education level, duration of hemodialysis, and comorbidities, while the dependent variable was resilience. The Connor–Davidson Resilience Scale (CD-RISC) was used to measure resilience. Data were analyzed using the Chi-Square test with a significance level of α = 0.05. Result: Most respondents (88.4%) demonstrated a very high level of resilience. Significant relationships were found between resilience and gender (p = 0.002), education level (p < 0.001), duration of hemodialysis (p < 0.001), and comorbidities (p < 0.001), while age showed no significant association (p = 0.019). Conclusion: Family resilience among hemodialysis patients was classified as very high. Socio-demographic factors, health conditions, and treatment duration influenced resilience levels. These findings highlight the need for nursing interventions focusing on psychosocial support, patient education, and family empowerment to enhance adaptive coping in long-term hemodialysis care.
Co-Authors Afaqa Hudaya Ahmad Atabik Ahmad Izzuddin AMIR, NURHIDAYAH Andriyansah . Angelina, Christin Angraeny Unedia Rachman Ayu Wanda Febrian, Ayu Wanda Bhisma Murti Domas, Dai Dito E. Suhendi Eka Kasymir Erni Suharini Fadhillah, Is Falah Indriawati Barokah, Falah Indriawati Gumilar, Teguh Hariyani Putri, Wahyu Harlita Harlita Hasanuddin Hatmanti, Nety Mawarda Hermajiwandini, Chandra Murti Dewi Widowati Hudaya , Afaqa Joko Ariyanto Khusniah, Khasin Ktut Murniati kusnandar kusnandar Lily Deviastri Mayasari, Fariza Kurnia Meriatna Meriatna Mubabar, Rais Muzakky, Althaf Husein Normansjah, Ulfah Tivriana Nuha, Aisah Ulin Nurul Jannah Nurul Qomariah Oktavianti, Dewi Siti Osman, Alsa Isna Faiza Pradana, Hasta Dwi Pramasasti, Dyah Ayu Siti Utari Pratama, Edghar Bachtiar Pratama, Putri Eka Priastiwi, Dian Prihantiningsih, Anggarani Purwanti, Nunik Putri , Fitria Eka Putri, Fitria Eka Rahayu, Anisa Tri Resita Nurbayani Rumsiyah, Silatur Rusli , Muh. Safira, Imelda Khairiza Said, Irfan Salsabilla, Nadya Samino Samino Samsuryaningrum, Ira Puspitadewi Saputro, Dio Bimo Sukendri, Nengah Sulhatun Sulhatun Suroso Suroso Suryandari, Destyorini Suryati Suryati Suwarma, I. R. Thobroni, Azriel Dianis Trisutrisno, Ichsan Widati, Shofiatul Widowati Hermajiwandini, Chandra Murti Dewi Wijayanti, Lono Yahya, Habib Muzaky Zulfahmi