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All Journal Jurnal Litbang Industri JOURNAL OF INDUSTRIAL AND MANUFACTURE ENGINEERING Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan CANTILEVER Value: Jurnal Manajemen dan Akuntansi Jurnal Sistem Teknik Industri SIGMA TEKNIKA Quantitative Economics and Management Studies International Journal on Social Science, Economics and Art International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) International Journal of Science and Society (IJSOC) Jurnal Litbang Industri Journal of Accounting and Finance Management (JAFM) Asian Journal of Management Analytics Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Accounting Research, Utility Finance and Digital Assets (JARUDA) Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Meilita Tryana Sembiring, Meilita Tryana
Departemen Teknik Industri, Fakultas Teknik, Universitas Sumatera Utara
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Social Sciences Transportation Other

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EVALUATION OF THE QUALITY OF ACADEMIC ADMINISTRATION SERVICESAT THE FACULTY OF VOCATIONAL SCIENCES, UNIVERSITY OF NORTH SUMATRA Akbar Reza Pratama; Meilita Tryana Sembiring; Evawany Yunita Aritonang
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 4 (2025): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i4.3595

Abstract

Academic administration services are a crucial component in supporting the smooth running of higher education, particularly within the Faculty of Vocational Studies, which emphasizes speed, accuracy, and efficiency. This study aims to evaluate the quality of academic administration services at the Faculty of Vocational Studies, University of North Sumatra, based on student perceptions, identify barriers in the service process, and explore user expectations and input on service quality improvements. The approach used was descriptive qualitative, with data collection techniques through in-depth interviews, observation, and documentation of 10 purposively selected respondents. The results showed that service quality was considered quite good in terms of reliability and tangibles, but weaknesses remained in the dimensions of responsiveness, empathy, and assurance. Obstacles found included: lack of clarity in procedural information, unresponsiveness from staff, the absence of an online document tracking system, and minimal empathy in service communications. Service users expect improvements in interpersonal communication, procedural consistency, and accelerated service through the digitization of the administrative system. Therefore, improving the quality of academic administration services needs to focus on strengthening staff competencies, developing technology-based service systems, and establishing a humanistic and responsive service culture.
EVALUATION OF THE USE OF GOVERNMENT CREDIT CARDS AS A MEANS OF PAYMENT FOR STATE EXPENDITURES TRANSACTIONS AT THE BPK REPRESENTATIVE FOR NORTH SUMATRA PROVINCE Silvia Febrina Lubis; Meilita Tryana Sembiring; Rulianda Purnomo Wibowo
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.1009

Abstract

Management of state finances is part of the government's instruments to achieve the aspired state goal of realizing a just and prosperous society.Management of State Finances is the overall activities of officials managing state finances in accordance with their position and authority, which includes planning, implementation, supervision and accountability. The development process will not run smoothly if state finances are disrupted or unstable. The form of state financial management is reflected in the State Revenue and Expenditure Budget (APBN).
FRAMING OF THE CERTIFICATION Of ROUNDATABLE ON SUSTAINABLE PALM OIL (RSOP) FARMER'S ASSISTANCE PROGRAM STRATEGY IN SOUTH TAPANULI WITH ASSET-BASED COMMUNITY DEVELOPMENT APPROACH (Study Case of Unilever Assisted Farmer Groups) Fikri Latief Adrian; Meilita Tryana Sembiring; Chairul Muluk
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 3 No. 4 (2023): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v3i4.1031

Abstract

The agricultural sector is one of the crucial sectors in Indonesia, which is the primary source of food and economic growth. The role of this sector can still be increased if appropriately managed. In today's international trade, sustainability is one of the most important things to maintain, embodied in the Roundtable on Sustainable Palm Oil (RSPO) certification. Corporate Social Responsibility (CSR) policies can be used as one of the strategies carried out by companies in community empowerment. The Asset-Based Community Development approach can create an effective and sustainable program. This is done with the stages of discovery, dream, design, define, and compare. As a result, all assets owned are mapped for human, financial, social, physical, and natural assets. The targets expected by the farmer group community are to build the commitment and independence of farmer groups in program sustainability, increase the income of independent smallholders who have obtained RSPO certificates, and increase the number of independent smallholders certified each year. The strategy is prepared based on the derivatives of the expected targets for each farmer group actor, Unilever, academics, and local government.
COMPETITIVE STRATEGY ANALYSIS TO INCREASE THE COMPETITIVENESS OF LOGISTICS EXPEDITION SERVICES AT LION PARCEL P. SIANTAR BRANCH Ray Bahara Sitorus; Meilita Tryana Sembiring; Sugiharto Pujangkoro
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1659

Abstract

The aim of this research was to determine Competitive Strategy for Increasing the Competitiveness of Logistics Expedition Services. This type of research is descriptive qualitative. The informants in this research were managers and supervisors, consisting of one person each. The data collection techniques used were observation, interviews and documentation studies (library). The data analysis method uses data collection, data reduction, data display and conclusion drawing. The research results show that the Competitive Strategy implemented in increasing the competitiveness of logistics expedition services at Lion Parcel P. Siantar branch consists of Differentiation of Products and Services (Differentiation), PT. Lion Parcel has different products and services consisting of Jagopack, Regpack, Interpack, Bigpack and Bosspac. Low Cost (Cost Leadership. Some of the strategies implemented by Lion Parcel in its low cost strategy to increase competitiveness are by introducing a 20% GASS discount program, for regular shipments (REGPACK) under 1kg and large shipments (BIGPACK) under 10kg. 25 % discount for sending packages at Lion Parcel Special for Weekends The strategy implemented by Lion Parcel in its innovation strategy to increase competitiveness consists of launching the newest payment method, namely Cash on Delivery (COD), the PASTI: Growth (Growth) program. Currently Lion Parcel has more than 7,000 agents, 15,000 delivery couriers, and 3,000 delivery fleets. With agents spread throughout Indonesia, PT Lion Parcel has a collaboration strategy with several companies such as Bukalapak and Tokopedia, Pos Indonesia, PT Kereta Api Logistik (Kalog), PT Narindo Solusi Telekomunikasi (Narindo), Luwjistik, a startup from Singapore that specializes in logistics integration Customs clearance for overseas shipments. And Astra Insurance.
ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY IN THE STAY PERMIT SECTION ON THE SATISFACTION OF IMMIGRATION SERVICE USERS AT THE CLASS I IMMIGRATION OFFICE SPECIALLY TPI NGURAH RAI Tengku Ezy Andika; Sugiharto; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 3 (2024): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i3.1726

Abstract

This research aims to find out whether Physical Evidence, Reliability, Responsiveness, Guarantee and Empathy simultaneously and partially influence the satisfaction of Immigration service users at the TPI Ngurah Rai Special Class I Immigration Office. This research uses questionnaire data with a sample size of 100 people using the Slovin formula. Data processing uses SPSS software and this research uses Double Linear. The research results show that the variables physical evidence, reliability, responsiveness and guarantee do not have a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. The empathy variable has a significant influence on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office. Taken together, the variables physical evidence, reliability, responsiveness, assurance and empathy have a significant effect on service user satisfaction at the TPI Ngurah Rai Special Class I Immigration Office.
ANALYSIS OF THE EFFECTIVENESS OF RAW MATERIAL WAREHOUSE MANAGEMENT AT PT INDONESIA ASAHAN ALUMINUM Ericson Chandra; Nazaruddin; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 4 (2024): August
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i4.1750

Abstract

Research Objectives To find out the raw material management process carried out at PT Indonesia Asahan Aluminum, to find outwhether the current raw material storage layout is effective or not and to find out what can be done or improved to increase the effectiveness of raw material warehouse management at PT Indonesia Asahan Aluminum. The type of research used is quantitative descriptive research. This research was conducted at PT Indonesia Asahan Aluminum. Based on the results of the analysis that has been carried out on the implementation of the class-based storage method in the PT Indonesia Asahan Aluminum warehouse, namely the Potential for Increasing Operational Efficiency: The calculation results show that by implementing the class-based storage method, there is the potential for a significant increase in efficiency. Projections show a reduction in the total distance traveled by 630,441 meters or around 28%, which shows that this method can minimize the distance traveled for picking up raw materials, thereby speeding up the process of searching for and retrieving goods. Better Grouping of Raw Materials: The class-based storage method allows grouping of raw materials based on frequency of use and raw material characteristics. This grouping can help in organizing the warehouse layout more efficiently, where frequently used raw materials are placed closer to the picking area, while rarely used raw materials are placed further away but still well organized. Optimizing Space Use: Projections for implementing the class-based storage method show the potential for more optimal use of storage space. By organizing raw materials based on class, each storage space can be used more efficiently, reducing unnecessary buildup or emptiness. Process Time Reduction: Reducing travel distance is also expected to have an impact on reducing the time required for the process of searching for and retrieving raw materials. This has the potential to increase employee productivity and speed up workflow in the warehouse.
DESIGNING AN ACTIVITY CONTROL MODEL FOR FOSTERING COLLABORATION IN ORGANIZATIONS USING THE COSO FRAMEWORK Ibnu Afdillah Lubis; Meilita Tryana Sembiring; Rulianda Purnomo Wibowo
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 5 (2024): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i5.2115

Abstract

The prevailing business paradigm, largely rooted in Western economic principles, relies heavily on capital acquisition through bank loans. This model is mirrored by CV Mitra Karya Lima Sukses (MKLS), a construction and procurement firm that employs a collaborative management approach. While the community often turns to interest-bearing loans or loan sharks, MKLS recognizes the inherent inefficiencies associated with non-value-added interest. To mitigate this, the company has implemented strategies that include collective capital contributions from its employees. However, a comprehensive oversight framework for other business activities remains elusive. Implementing robust control activities is imperative to ensure smooth and effective operations. The COSO model, encompassing environmental control, risk assessment, activity control, information and communication, and monitoring, provides a suitable framework for achieving this goal. Research indicates potential risks, including the threat of fraud within collaborative endeavors. To address these concerns, agreements and insurance mechanisms can be employed to mitigate risks and promote equitable outcomes.
FACTORS INFLUENCING THE MATURITY LEVEL OF ELECTRONIC-BASED GOVERNMENT SYSTEM MANAGEMENT DOMAIN IMPLEMENTATION Thamrin Dedy Sunarto; Emerson Pascawira Sinulingga; Meilita Tryana Sembiring
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 6 (2024): December
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i6.2172

Abstract

This study aims to identify the factors that influence the maturity level of the implementation of the Electronic-Based Government System (SPBE) management domain. This study uses a qualitative descriptive approach with a case study on the Provincial Government of North Sumatra. Data were collected through interviews, observations, and document studies. The results showed that there is a gap between theoretical understanding and practical implementation of SPBE risk management. The factors that influence the maturity level of the implementation of the SPBE management domain include: (1) awareness and understanding, (2) human resource competence, (3) budget allocation, (4) leadership support, and (5) participation. This study recommends improving human resource competence, increasing budget allocation, and promoting active participation from all stakeholders.
Co-Authors Abdul Rahim Matondang Akbar Reza Pratama Ani Suryani Anizar Anizar Asri Bernitzky Saragi Aulia Agung Dermawan Caroline Chairul Muluk Dimas Akmarul Putera Dini Wahyuni Dini Wahyuni Dita Deviana Fadhilah Effan Budiawan Elisabeth Ginting Ericson Chandra Evawany Yunita Aritonang Fadhilah, Dita Deviana Ferdiantes Ferdiantes Ferdiantes, Ferdiantes Fikri Latief Adrian Hadiwinata, Hadiwinata Husni Sinulingga, Muhammad Ibnu Afdillah Lubis Ifwan Adinata Indah Rizkya Intan, Anni Irwan Budiman Iskandarini Iskandarini Joeanda, Joeanda Julyanda, Muhammad Maruba Sihombing Muhammad Romli dan Suprihatin Andes Ismayana Muhammad Sadani Munthe, Al Akhyar Mursyid, Abdillah Fattah N. Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nazaruddin Nia Luthfiana Marina Nurul Fadhilah Pinta Serli Waty Lumban Toruan Prihatin Lumbanraja Prihatin Lumbanraja Puji Biso Santoso Putra, Suryadi Qaedina Tio Athira Raditiya Eka Nugraha Ray Bahara Sitorus Refli Yunir Ridho Habibi, Anggi Rizki Candra Dermawan Rosadi, Arief Fareza Satria Sitorus Sibarani, Feby Sanna Silvia Febrina Lubis Simarmata, Roberta Sinulingga, Emerson Pascawira Siregar, Khairun Nissa skandarini, skandarini Sriwardany Sriwardany Sriwardany Stefanus Yudha Sugih Arto Pujangkoro Sugih Arto Pujangkoro Sugiharto Sugiharto Pujangkoro Sukardi, Sukardi Sukaria Sinulingga Sukaria Sinulingga Sukaria Sinulingga Suryani, Ani Syahpturi, Khalida Syahyunan Tampubolon, Fernando Tania Alda Tarigan, Indah Rizkya Tengku Ezy Andika Thamrin Dedy Sunarto Tjandra, Gallerie Ukurta Tarigan Venna Natala Lingga Vivi Gusrini Rahmadani Pohan Wibowo, Azharie Wibowo, Rulianda P. yeni absah Yufazhrin Pandapotan Batu Bara Yunir, Refli Yusuf Luqman Zuya, Novika