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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian dan Kewirausahaan Jurnal Abdi Masyarakat Saburai (JAMS) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Journal of Social Research Jurnal Locus Penelitian dan Pengabdian Jurnal Manajemen Bisnis Transportasi dan Logistik Reviu Akuntansi, Manajemen, dan Bisnis JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Siber Journal of Transportation and Logistics Jurnal Sistem Transportasi & Logistik
Marthaleina Ruminda
Institut Transportasi Dan Logistik Trisakti
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Transportation Other

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Determinants of Competitive Performance in the Indonesian Freight Forwarding Industry: Integration, Embeddedness, and Innovation Ismail Rasyid; Edi Abdurachman; Marthaleina Ruminda; Ridho Bramulya Ikhsan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 5 (2026): Dinasti International Journal of Education Management and Social Science (June
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i5.6674

Abstract

The global logistics industry is transforming operational functions into strategic capabilities to create competitive advantage. However, rapid market growth in Indonesia has not been fully matched by adequate organizational capabilities, leading to the "fragmented capability" phenomenon that hinders firm competitiveness. This study aims to analyze how supply chain integration, digital logistics, and network embeddedness simultaneously influence innovation performance and competitive performance in Indonesian freight forwarding companies. This study employs a quantitative explanatory research design involving 201 respondents in managerial positions, selected through purposive sampling. Data analysis was conducted using a Structural Equation Modeling approach based on Partial Least Squares. The research results show that supply chain integration and network embeddedness significantly improve innovation performance, and that network embeddedness and innovation performance directly enhance competitive performance. Conversely, supply chain integration has no significant direct influence on competitive performance, indicating that its role is more of a supporting capability that must be transformed through innovation. This study concludes that competitive advantage is determined not only by operational integration but by the organization's ability to convert those capabilities into valuable innovations. Companies are advised to prioritize strengthening innovation and strategic partnerships to increase access to market opportunities.
Understanding Digital Consumer Behaviour: Consumer Trust Mediating e-WOM Credibility, Responsiveness, Decisions, and Satisfaction Ahmad Sopyan; Teguh Maianto; Marthaleina Ruminda; Kamsariaty Kamsariaty; Purbanuara Parlindungan
Reviu Akuntansi, Manajemen, dan Bisnis Vol 6 No 2 (2026): Juni
Publisher : Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/rambis.v6i2.7293

Abstract

Purpose: This study examines the effects of e-WOM credibility and digital responsiveness on transaction decisions and customer satisfaction, with consumer trust as a mediating mechanism in e-commerce.Research Methodology: A quantitative, explanatory, cross-sectional survey was conducted using purposive sampling of 210 e-commerce users. Data were collected through a five-point Likert questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.Results: Consumer trust significantly influences customer satisfaction (β = 0.462) and transaction decisions (β = 0.418). E-WOM credibility significantly affects consumer trust (β = 0.466) and transaction decisions (β = 0.257), but not customer satisfaction directly. Digital responsiveness significantly improves customer satisfaction (β = 0.386), but does not significantly affect trust or transaction decisions. Consumer trust significantly mediates the effects of e-WOM credibility on customer satisfaction (β = 0.215) and transaction decisions (β = 0.195).Conclusion: Trust is a central mechanism in digital consumer behavior, while responsiveness primarily functions as a satisfaction-enhancing factor.Limitation: The cross-sectional design, self-reported data, selected variables, and limited generalizability constrain the findings.Contribution: The study extends the S–O–R perspective by demonstrating distinct pathways through which informational and service-related stimuli influence e-commerce outcomes.
Co-Authors Aang Gunawan Aang Gunawan, Aang Abdul Gani Kamaludin Agusinta, Lira Ahmad Sopyan Angelica, Irene Arifiani, Librita Arya Maulana Azitama Astria, Nathania David Pandopotan Sirait Devi Ratnasari Dian Ardyahiya Ekawati Dian Lieska Ocviany Edi Abdurachman Eka Sukmawati Esterlinus Edwin Lermatan Euis Saribanon, Euis Fadillah, Ridho Rizky Fernanda Audi Fakhri Firdaus, Muhamad Iqbal Fitrina, Rehani Francis Tantri Francis Tantri, Francis Franky Devano Sianturi, Tigor Fransisco Lambert Ghafar, Abdul Haekal, Mohammad Daffa Ika Utami Yulihapsari Indarno Sugeng Rahardjo Indriyati Indriyati Indriyati Indriyati Indriyati Ismail Rasyid Juliater Simamarta Kamsariaty Kamsariaty Kharisma, Alvian Farisqi Dwi Kusno Wibowo Latifah, Alfi Librita Arifiani Lira Agusinta Lut Mafrudo Mahardhika Andiansyah Mahersa, Raka Putra Masjraul Hidayat Muhammad Iqbal Ariebowo Muhammad Thamrin Mustika Sari Musyaffa, Arya Yudhistira Nurul Aulia Salsa Bila Nurul Hidayati Panca Djati, Sundring Prasadja Ricardianto Pratiwi, Sekar Widyastuti Purbanuara Parlindungan Sitorus Purwoko, Harry Putri Lestari, Putri Rayhan Adzikra Fachrurozy Ridho Bramulya Ikhsan Sarfilianty Anggiani, Sarfilianty Siska Amonalisa Silalahi Sitanggang, Rohana Sitanggang, Rohana Sodikin, Alit Sugiyanto - Sugiyanto Sugiyanto Sundring Panca Djati Suryobuwono, Abdullah Ade Tarina, Fransiska Tedy Herdian Teguh Maianto Tigor Franky Devano Sianturi Veronica Veronica Widiyantoe, Prima YAYUK DWI INDRIANI Yosi Pahala Yulianti Keke Yuliantini Yuliantini