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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Community Development Journal Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Bulletin of Counseling and Psychotherapy Vivabio : Jurnal Pengabdian Multidisiplin Annals of Human Resource Management Research Asian Journal of Community Services (AJCS) International Journal of Advanced Multidisciplinary The Eastasouth Management and Business West Science Interdisciplinary Studies West Science Interdisciplinary Studies Jurnal Pengabdian Masyarakat dan Penelitian Terapan
Devi Marlita, Devi
STMT Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Transportation Other

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The Analysis of Service Quality and Service Facilities on Public Satisfaction Through Public Trust at the Motor Vehicle Testing Management Unit, Cilincing, 2025 Wijayanto, Wahyu; Marlita, Devi; Nasution, Nursery Alfaridi S; Gunawan, Aang; Abidin, Zaenal
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6479

Abstract

Public service is a government activity within institutions or organizations aimed at meeting societal needs in accordance with regulations. Motor vehicle testing is the inspection of vehicle components, including trailers and semi-trailers, to ensure technical compliance and roadworthiness. According to Law of the Republic of Indonesia Number 25 of 2009 on Public Services, the state must fulfill citizens’ needs while guaranteeing their rights and obligations. Community decisions to reuse services are largely influenced by satisfaction with the services received, making service quality improvement a key element of bureaucratic reform.This study applies a quantitative approach using SEM-PLS. The Partial Least Square method is employed to test theories and identify relationships among latent variables. Findings show that public trust mediates the effect of service quality and facilities on public satisfaction.
Socialization of Halal Digital Transformation Cold Chain Last Mile to Increase Company Transparency and Competitiveness Lesmini, Lis; Rizaldy, Wynd; Marlita, Devi; Handayani, Sri; Indriyati
Community Development Journal Vol 9 No 3 (2025): Community Development Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/cdj.v9i3.8584

Abstract

Digital transformation in the logistics sector, particularly in last-mile delivery services, plays a strategic role in improving efficiency, transparency, and consumer trust. In Indonesia, increasing awareness of halal products underscores the importance of halal traceability systems to ensure product compliance from upstream to end consumers. However, small and medium-sized last-mile delivery companies still face limited understanding, digital readiness, and implementation of technology-based halal traceability. This community service program aims to enhance halal literacy and digital capacity of partner companies affiliated with the Indonesian Halal Logistics Association (AHLI) through socialisation and assisted application of halal traceability principles. The program consisted of preparation, interactive training, and evaluation using pre-test and post-test instruments. The materials covered halal traceability principles, the SIHALAL system, segregation of halal and non-halal products, and the development of SOPs in accordance with current PPH and SJPH regulations. The program is expected to support the implementation of digitally enabled halal logistics, strengthen Muslim consumer trust, and promote a sustainable and inclusive halal supply chain aligned with the Indonesian Sharia Economy
Co-Authors Aang Gunawan, Aang Aditya Wardana, Aditya Artanti Arubusman, Dian Azis, Muhammad Ridwan Damanik, Krisman Damiyana , Damdam Deslida Saidah Diani, Rinny Dharma EKO YULIANTO Euis Saribanon, Euis Fachrial, Peppy Febrian, Wenny Desty Francis Tantri, Francis Hamonangan , Yosua Handayani, Sinai Handayani, Sri Hargiani, Fransisca Xaveria Hidayat, Fajar Indriyati Indriyati Indriyati Indriyati Indriyati Ismiyati Ismiyati Lesmini, ⁠Lis Liana, Esti Lis Lesmini Mayasari, Nanny Melia Dianingrum Nursery Alfaridi S Nasution Perwitasari, Erni Pratiwi Prasidi, Abi Primadi Candra Susanto Purba, Okin Ringan Retno Widowati Ria Estiana Safariningsih, Ratna Tri Hari Sarinah Sarinah Simon Gultom Sismiati, Sismiati Soekirman, Atong Subastian, Djamal Suhara, Ade Suhendra, Agus Ulfah Arini, Dewi Wahyu Wijayanto Widodo, Rintis Eko Wynd Rizaldy Yana Tatiana, Yana Yuntina, Lily Zaenal Abidin