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All Journal Jurnal IUS (Kajian Hukum dan Keadilan) al-Afkar, Journal For Islamic Studies Jurnal Pro Hukum : Jurnal Penelitian Bidang Hukum Universitas Gresik Jurnal Jatiswara Journal of Law Science Pena Justisia: Media Komunikasi dan Kajian Hukum jurnal ilmiah hospitality JIIP (Jurnal Ilmiah Ilmu Pendidikan) JURNAL DE JURE MUHAMMADIYAH CIREBON LEGAL BRIEF Jurnal Muhakkamah Fakultas Hukum Universitas Nahdlatul Wathan Mataram Indonesia Berdaya Devotion: Journal of Research and Community Service International Journal of Health, Economics, and Social Sciences (IJHESS) PROFICIO: Jurnal Pengabdian Masyarakat Empiricism Journal Jurnal Kolaboratif Sains IBLAM Law Review JSIP: Jurnal Studi Ilmu Pemerintahan Journal Indonesia Law and Policy Review (JILPR) Jurnal Cakrawala Ilmiah LEBAH Bacarita Law Journal Jurnal Pengabdian Ruang Hukum Commerce Law Jurnal Indonesia Sosial Sains Jurnal Ilmiah Pengabdian dan Inovasi Jurnal Ilmiah Dan Karya Mahasiswa Law and Economics Jurnal Penelitian Pendidikan Indonesia Journal of Community Empowerment Ulil Albab
Firzhal Arzhi Jiwantara
Magister Hukum Universitas Muhammadiyah Mataram
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Journal : Empiricism Journal

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Konsep Standar Pelayananan Publik Berdasarkan PP Nomor 40 Tahun 2019 Tentang Pelaksanaan Administrasi Kependudukan Ridwan, Ridwan; Haq, Hilman Syarial; Jiwantara, Firzhal Arzhi
Empiricism Journal Vol. 4 No. 2: December 2023
Publisher : Lembaga Penelitian dan Pemberdayaan Masyarakat (LITPAM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/ej.v4i2.1668

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis konsep standar pelayanan publik berdasarkan Peraturan Pelaksana Nomor 40 Tahun 2019 tentang Pelaksanaan Administrasi Kependudukan di Kabupaten Dompu Provinsi Nusa Tenggara Barat (NTB) dan untuk mengetahui serta menganalisis bagaimanakah implementasi asas pelayanan yang baik dalam pelaksanaan administarasi kependudukan di Kabupaten Dompu Provinsi NTB. Jenis penelitian ini yaitu normatif-empiris. Teknik analisis data menggunakan Analisis kualitatif. Berdasarkan penelitian di lapangan, maka dapat disimpulkan bahwa konsep standar pelayanan publik berdasarkan Peraturan Pelaksana Nomor 40 Tahun 2019 Tentang Pelaksanaan Administrasi Kependudukan di Kabupaten Dompu Provinsi NTB yaitu memberikan pelayanan prima kepada masyarakatnya agar kebijakan-kebijakan baru yang dibuat Dispendukcapil Kabupaten Dompu dapat terealisasikan dengan baik. berdasarkan hasil kajian penulis menawarkan beberapa hasil yakni berupa pembudayakan pelayanan yang prima, membuat standar pelayanan yang baku dan mudah dipahami masyarakat, Standar pelayanan minimal, meningkatkan akomodasi fasilitas penunjang, serta memberikan penilaian secara rutin terhadap kepuasan layanan. Implementasi asas pelayanan yang baik dalam pelaksanaan Administarasi Kependudukan di Kabupaten Dompu-NTB yaitu sudah berjalan dengan baik dilihat dari indikator tepat waktu, indikator prosedur pelayanan, indikator biaya atau tarif, indikator standar pelayanan, dan indikator berdasarkan ketentuan peraturan perundang-undangan yang berlaku. Concept of Public Service Standards Based on Regulation Number 40 of 2019 Concerning The Implementation of Population Administration Abstract The objective of this research is to comprehend and analyze the concept of public service standards based on Regulation Number 40 of 2019 concerning the Implementation of Population Administration in Dompu Regency, West Nusa Tenggara Province (NTB), and to understand and analyze the implementation of the principle of good service in the execution of population administration in Dompu Regency, NTB. This research is of a normative-empirical type. The data analysis technique used is qualitative analysis. Based on the field research, it can be concluded that the concept of public service standards based on Regulation Number 40 of 2019 concerning the Implementation of Population Administration in Dompu Regency, NTB, aims to provide excellent service to its community, ensuring that the new policies established by the Dompu Regency Population and Civil Registration Agency Dispendukcapil are effectively realized. According to the author's study, several recommendations are offered, including cultivating superior service, establishing easily understood and standardized service criteria for the public, defining minimum service standards, enhancing support facilities, and regularly assessing service satisfaction. The implementation of the principle of good service in the execution of Population Administration in Dompu, NTB, is deemed to be functioning well based on indicators such as timeliness, service procedure, cost or tariffs, service standards, and compliance with prevailing laws and regulations.
Co-Authors Abd Rahman Abdul Hafid Abi Harun Arroisi Ady Supryadi Afrihadi, Faisal Agustinus F. Paskalino Dadi Alpan Hadi Arief Fahmi Lubis Asmuni Asmuni Baiq Silvia Yustiari Baiq Silvia Yustiari Baiq Silvia Yustiari Burhanuddin Burhanuddin Dani Elfah Dewanti, Yuvana Dewi Komalasari Dewi, Anies Prima Edy Sony Efendi Kusnandar Ernesta Arita Ari Erwin, Yulias Fadil, Lalu Muhammad Fikri, Zainul Gede Harimbawa Guntur Ilman Putra Guntur Ilman Putra Hani Usmandani Haq, Hilman Syarial Hasanah , Siti Hasyim, Hafid Heri Budianto Herlambang, Rudy Husni, Muhamad Idhar Idhar Idhar, Idhar Ikang Satrya Medyantara Imalah Imran Imran Inka Nusamuda Pratama IRMAN PUTRA Johny Koynja Jumawal, Jumawal Kaspul Hadi Khaerul Ihsan Khaerul Ihsan Kukoh Iqbal Kusnandar, Efendi Lalu Rakhmat Suryaningrat Lukman Lukman Lukman LUKMAN, LUKMAN M. Dawud Rizkyandi Made Wardika Muhaemin Muhaemin Muhammad Padil Akbar Mukhlishin, Mukhlishin Nasaruddin Nasaruddin Nasaruddin Nasution Nasution Nasution Nasution Nurdin Nurdin Nurjannah S Nyiayu Arma Nurlailiy Nyiayu Arma Nurlailiy Primasari, Shinta Putra, Guntur Ilman Ridwan, Ridwan Rizan, Lalu Samsu Rohayu H, Rina Rossi Maunofa Widayat S, Nurjannah Sahlan Sahlan Sahrul, Sahrul Sakaki Sakaki Salahudin Salahudin Salahudin Salahudin Samsul Hadi Santi Mandasari Santi Mandasari Sarip Sarip Shinta Primasari Siti Hasanah Siti Hasanah Siti Hasanah Siti Hasanah Siti HasanahSiti Hasanah Sri Solehah Suhaep Ashady Suhartono Suhartono Suyadi Suyadi Syafruddin Syafruddin Syamsuddin Syamsuddin Syamsuddin Taufiqurrahman Taufiqurrahman Taufiqurrahman Taufiqurrahman Tauhid, Tauhid Ufran Ufran, Ufran Usman Munir Wijatono, Setia Yogi Hadi Ismanto