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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Hubungan Internasional Jurnal Informatika dan Teknik Elektro Terapan JUSIFO : Jurnal Sistem Informasi INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi JURNAL ILMIAH INFORMATIKA JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI INTECOMS: Journal of Information Technology and Computer Science JURNAL TEKNOLOGI DAN OPEN SOURCE Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknologi Informasi dan Multimedia Journal of Information Systems and Informatics bit-Tech JATI (Jurnal Mahasiswa Teknik Informatika) Nusantara Science and Technology Proceedings Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Sawala : Jurnal pengabdian Masyarakat Pembangunan Sosial, Desa dan Masyarakat Jurnal Pendidikan dan Teknologi Indonesia International Journal of Engineering, Science and Information Technology Djtechno: Jurnal Teknologi Informasi Jurnal Mahasiswa Sistem Informasi (JMSI) KLIK: Kajian Ilmiah Informatika dan Komputer International Journal of Data Science, Engineering, and Analytics (IJDASEA) JITSI : Jurnal Ilmiah Teknologi Sistem Informasi COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Abdimas Altruis: Jurnal Pengabdian Kepada Masyarakat Jurnal Informatika Teknologi dan Sains (Jinteks) Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer JUSIFOR : Jurnal Sistem Informasi dan Informatika Journal of Artificial Intelligence and Digital Business Seminar Nasional Ilmu Terapan ILTEK : Jurnal Teknologi Scientica: Jurnal Ilmiah Sains dan Teknologi ITIJ Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Router : Jurnal Teknik Informatika dan Terapan Repeater: Publikasi Teknik Informatika dan Jaringan Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Router : Jurnal Teknik Informatika dan Terapan
Abdul Rezha Efrat Najaf
Department Of Information System Department, Faculty Of Computer Science, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Surabaya 60294, Indonesia
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Journal : Nusantara Science and Technology Proceedings

 1 
Business Process Evaluation of ITS Medical Center using Value Stream Mapping Reisa Permatasari; Abdul Rezha Efrat Najaf; Bonda Sisephaputra
Nusantara Science and Technology Proceedings 4th International Conference on Vocational Innovation and Applied Science 2022
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2022.2904

Abstract

Patients at ITS Medical Center are the main subject of the healthcare business process. they tend to expect satisfactory service especially when ITS Medical Center serves as a first-rate health facility for BPJS. At the time of this research pre-conducted, their business process has not been visually described in the Business Activity Monitoring (BAM), which makes management cannot foresee the efficient business process. Previous research on the implementation of Value Stream Mapping (VSM) in the Emergency Department shows the possibility to apply VSM in a clinic. Therefore, we decided to evaluate the existing business processes by gathering information from the Event Log Review and conducting employee interviews. To propose future business processes, we followed the Lean Manufacturing practice from Toyota always looks at product value from the customer's point of view. The evaluation consists of Business Process Model and Notation (BPMN) between four actors; doctor, patients, medical records department, and pharmacy. Continued picturing it using VSM using criteria of ineffectiveness from Lean Manufacturing. ITS Medical Center's current VSM shows three areas of opportunities for improvement consisting of Movement, Transportation, and Extra Process. Whereas its future VSM finding results from the comparison of the current with the future business process, predicted that service time can be faster by a ratio of 8%, non-value-added time is reduced by 15%, and at the end of the day, average inefficiency is reduced by 27.54%. With more than quarterly efficiency can be decision support for new business model improvement and implementation.
Designing Flow-Based Chatbot as Student Information Service Center Arifiyanti, Amalia Anjani; Daniar, Ivan Faiz; Permatasari, Reisa; Najaf, Abdul Rezha Efrat
Nusantara Science and Technology Proceedings 8th International Seminar of Research Month 2023
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2024.4121

Abstract

Universities strive to enhance public services to continually elevate user satisfaction. One critical aspect of public service is the accessibility and transparency of information, particularly in ensuring that students can easily access relevant information, contributing to heightened satisfaction with the university. However, while fostering openness and accessibility, adequate resources are essential to manage the surge in information requests from students. Chatbots emerge as a viable solution for disseminating information on academic activities, providing easy accessibility unhindered by temporal or spatial constraints at UPN "Veteran" Jawa Timur. In the initial phase of chatbot design, delineating the flow of user queries and corresponding bot responses is imperative. Questions, organized in a flow-based manner, are derived from a dataset of student queries related to academic policies. Extracting prevalent topics from both the question dataset and academic policy regulations at UPN "Veteran" Jawa Timur resulted in four overarching question topics: Implementation of Education, Learning Beyond the Study Program, Assessment and Evaluation of Learning Outcomes, and Academic Violations. The Conversational Flow Diagram is crafted based on these topics, serving as the foundational pattern for the chatbot. The test results affirm the chatbot's success in accurately presenting all designated flows, thereby furnishing users with pertinent information.
Designing Flow-Based Chatbot as Student Information Service Center Amalia Anjani Arifiyanti; Ivan Faiz Daniar; Reisa Permatasari; Abdul Rezha Efrat Najaf
Nusantara Science and Technology Proceedings 8th International Seminar of Research Month 2023
Publisher : Future Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11594/nstp.2024.4121

Abstract

Universities strive to enhance public services to continually elevate user satisfaction. One critical aspect of public service is the accessibility and transparency of information, particularly in ensuring that students can easily access relevant information, contributing to heightened satisfaction with the university. However, while fostering openness and accessibility, adequate resources are essential to manage the surge in information requests from students. Chatbots emerge as a viable solution for disseminating information on academic activities, providing easy accessibility unhindered by temporal or spatial constraints at UPN "Veteran" Jawa Timur. In the initial phase of chatbot design, delineating the flow of user queries and corresponding bot responses is imperative. Questions, organized in a flow-based manner, are derived from a dataset of student queries related to academic policies. Extracting prevalent topics from both the question dataset and academic policy regulations at UPN "Veteran" Jawa Timur resulted in four overarching question topics: Implementation of Education, Learning Beyond the Study Program, Assessment and Evaluation of Learning Outcomes, and Academic Violations. The Conversational Flow Diagram is crafted based on these topics, serving as the foundational pattern for the chatbot. The test results affirm the chatbot's success in accurately presenting all designated flows, thereby furnishing users with pertinent information.
Co-Authors Adiyono, Bagus Dwi Putra Afandi, Mohamad Irwan Agussalim Agussalim Agussalim, Agussalim Agussalim, Agussalim Aisha Ramadhana Indira Santoso AlHafizh, Hadyan Alla, Muhammad Anbiya Fath Amalia Anjani Arifiyanti Amalia Anjani Arifiyanti Ana Wati, Seftin Fitri Anastasia Lidya Maukar Andreas Nugroho Sihananto Anggreani, Nilam Kumallah Anik Vega Vitianingsih Anindo Saka Fitri Apriyanti, Narti Arief Yahya Prasetio Arinta Ardiyono, Taufiq Arochma, Novita Maulana Aryo Sulistiono, Wisnu Asif Faroqi Aulia Putri Fajar Aulia Rahma, Faradhiya Aulia, Ervina Rosa Aviolla Terza Damaliana Badriyyah, Shofiyyatul Bilqis, Thufailah Nafiisah Bonda Sisephaputra Cahyo Wibowo, Nur Candra, Devilia Dwi Chilmi, Farid Daniar, Ivan Faiz Dewangga Nanda Arjuna Dewi, Heni Lusiana Dhian Satria Yudha Kartika Egga Naufal Daffa Tanadi Eka Putri, Siti Oktavia Fais Irwanda Fajar Kurnia Farhana, Farizah Ferdiansyah, Rizky Fitri Ana Wati, Seftin Fitri, Anindo Saka Hadi, Tasya Diva Fortuna Hamdan, Arva Rizqullah Haq, Ahmad Nashirul Indayanti Sugata, Tri Luhur Iqbal Ramadhani Mukhlis Ivan Faiz Daniar Jannah Arum Kemangi, Anisya Khanza Afiatul Jeremy David Alexander Jojok Dwiridotjahjono Kadek Dwi Natasya Pradnyani Kartika, Dhian Satria Yudha Khoirul Tarmidzi M Aldan Adiar Firdaus Manti, Rival Septian Jeflin Maulana, M. Kandias Happy Mawardi, Alfiandi Imam Mohamad Irwan Afandi Muhammad Muharrom Al Haromainy Mustika, Yesi Rahma Nabila Octavianti Nabila, Achmad Wildan Nisrina, Nasywa Nugraha, Rizky Nur Cahyo Wibowo Nurdin, Andi Nuryananda, Praja Firdaus Pamungkas, Dimas Fajri Permatasari, Reisa Prasasti Karunia Farista Ananto Prasasti Karunia Farista Ananto Purnaningsih, Elwis Ghaitza Putra, Agung Brastama Raden Mohamad Herdian Bhakti Radhyana Gayatri Faradilla Rafli Fahreza Rizka Hadiwiyanti Rizka Hadiwiyanti Rizvina Hadi Imani Robawa, Rizki Setyo Putro Rudiany, Novita Putri Saka Fitri, Anindo Sakti, Ciptagusti Sila Salsabilla, Kharisma Agustya Zahra Sayyidah Nafisah Seftin Fitri Ana Wati Setiawan, Moch Rezeki Shafira, Putri Dian Shofiyyatul Badriyyah Sila Sakti, Ciptagusti Sriyanti, Zilvi Azus Sulastri, Eka Nanda Suryo Widodo Tita Ayu Rospricilia Wahyuni, Eka Dyar Wardani, Lina Wati, Seftin Fitri Ana Wibowo, Nur Cahyo Wulansari, Anita Yudha, Dhian Satria Zein, Isynariyah