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Journal : Journal of Information Systems and Technology Research

Web-Based Satisfaction Measurement System with Automated Index Computation and Role-Based Analytics Ardiansyah; Yafiz, Muhammad; Vorfi Lama, Alma
Journal of Information Systems and Technology Research Vol. 5 No. 1 (2026): January 2026
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v5i1.1410

Abstract

Measuring service satisfaction is essential for evaluating institutional performance; however, manual survey processes often cause delays in data compilation, duplicate entries, and limited analytical capability. This study aims to design and implement a web-based Satisfaction Measurement Information System that automates survey distribution, validation, index computation, and reporting. The system was developed using a structured system development methodology and implemented with modern web technologies that support centralized data management, automated index calculation, and role-based reporting. System evaluation was conducted through User Acceptance Testing (UAT) involving 45 respondents from 12 organizational units. The results show a UAT score of 88.6%, indicating high usability and functional suitability. In addition, the average data processing time was reduced from approximately five days (manual tabulation) to less than 10 minutes through automated computation. The system successfully managed 1,250 survey responses without duplicate records through validation mechanisms. These mechanisms and findings indicate that the proposed system improves the accuracy, processing speed, and accessibility of satisfaction data. This study contributes a practical model of automated satisfaction measurement with centralized analytics to support data-driven decision-making in higher education institutions
Co-Authors Adela Putri, Sania Aini, Rija Amanda, Feby Aulia AMELIA, MAYA Anggraini, Tessa Annisa, Wan Nurul Fatin Aqwa Naser Daulay Ardiansyah Arnida Wahyuni Lubis Atiqah, Siti Nurul Azhari Akmal Tarigan Azzahara, Revika Viola Batubara, Maryam Batubara, Yennika Bi Rahmani, Nur Ahmadi Cahyadi, Rahmad Cahyanti, Sri Cynthiasari, Vina Daulay, Aqwa Nasser Desmadi Saharuddin, Desmadi Dharma, Budi EKA FADHILA Faisal Affandi Gea, Titi Inri Ani Habibi, Adnan Harahap, Ira Damayanti Harahap, Muhammad Ikhsan Harahap, Rahmat Daim Hasfizetty, Idzni Hasibuan, Faisal Umardani Hutabarat, Sauril Rahmadi Ismail Isnaini Harahap Kamal Rokan, Musthapa Kamilah, Kamilah Khinaya, Mutiara Luis, Muhammad Manurung, Nurlatifah Marliyah Marliyah, Marliyah Marni, Dina Melia Sari, Melia Mubarok, Ibnu Rizal Muhammad Arif Muhammad Ramadhan Nasution, Amalia Nasution, Eza Okhy Awalia Br Nasution, Hairatunnisa Nasution, Muhammad Irwan Padli Nasution, Sariati Nasution, Yasir Nawir Yuslem, Nawir Ningrum, Laila Dwi Noor, Atikah Nuri Aslami Nurul Jannah Padang, Abdul Muin Akmal Prasektiyo, Agung Puteh, Anwar Putri Agustina Qarni, Waizul Rahmani, Nur Ahmadi Bi Riska Amelia Ritonga, Mirwansyah Rokan, Mustafa Kamal Saparuddin Siregar Saragih, Murniati Arinda Sarmiana Batubara Satrya Mutthaqin, Muhammad Selayan, Asyaadatun Nazila Septiani, Bella Virnadya Setiani, Henni Shofia, Putri Anis Silalahi, Purnama Ramadani Sinaga, Tiara Ananta Sugianto Sugianto Sukiman Sukiman Syahputri, Rima Rizki Syarbaini, Ahmad Muhaisin B. Syarif, Anwar Syarif, Syarto Tanjung, Rizki Ramadhan Tuti Anggraini Vorfi Lama, Alma Wahyu Syarvina Winarsih, Safitri Yanti, Tri Auri YENNI SAMRI JULIATI NASUTION, YENNI SAMRI JULIATI Yuni, Ika Darma Zainur, Zainur Zulkarnaen Zulkarnaen