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Agustina Setiawan
Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Jenderal Achmad Yani
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Mimbar Administrasi

 1 
Implementasi Kebijakan PermenPAN RB Nomor 17 Tahun 2021 tentang Penyederhanaan Birokrasi di Lingkungan Sekretariat Daerah Kabupaten Bandung Barat Raden Arham Nasrulloh; Agustina Setiawan; Yovinus Yovinus
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2009

Abstract

This study aims to examine the implementation of the bureaucratic simplification policy by equating administrative positions to functional positions in the West Bandung Regency Regional Secretariat. This study uses a qualitative approach with a case study method, as well as data collection techniques through in-depth interviews with key informants, main informants, and supporting informants. The results of the study indicate that the bureaucratic simplification policy has a significant impact on organizational performance, but on the other hand also faces various challenges related to communication, resources, disposition, and bureaucratic structure. These challenges include unclear information, unsynchronized budget allocation, and competency gaps that arise due to job equalization.
Kualitas Pelayanan Kesehatan di Instalasi Gawat Darurat Bagi Pasien pada Rumah Sakit Umum Daerah Cililin Kabupaten Bandung Barat Asep Asep; Agustina Setiawan; Rira Nuradhawati
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2075

Abstract

Rumah Sakit Umum Daerah Cililin has not yet achieved patient satisfaction, with ongoing complaints about suboptimal health service quality, particularly in the Emergency Department (IGD). This study aims to identify the causes of inadequate health service quality as observed in the IGD. The research employs a descriptive method with a qualitative approach. Data collection was conducted using observation, interviews, and documentation techniques. The researcher used source triangulation to verify the validity of the data. Data analysis was performed through data reduction, data presentation, and conclusion drawing. This study assessed the quality of health services in the Emergency Department at RSUD Cililin, Kabupaten Bandung Barat, based on six main indicators: 1) Professional and Skill; 2) Attitudes and Behavior; 3) Accessibility and Flexibility; 4) Reliability and Trustworthiness; 5) Recovery; and 6) Reputation and Credibility. The general overview of the identified issues includes: 1) Limited number of certified medical staff; 2) High-pressure work environment; 3) Limited space and equipment; 4) Issues with medical equipment; 5) Slow evaluation processes; and 6) Impact of adverse patient incidents. Overall, the quality of services in the Emergency Department at RSUD Cililin can be considered adequate. Despite facing various challenges, RSUD Cililin demonstrates a strong commitment and effort to improve emergency department services, reflecting dedication to patient welfare and ongoing enhancement of health service quality.
Pengaruh Kualitas Pelayanan Publik terhadap Tingkat Kepuasan Masyarakat Pengguna Pelayanan Administrasi Terpadu (Paten) Kecamatan Ngamprah Mega Oktaviawati; Agustina Setiawan; Wawan Gunawan
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 21 No. 2 (2024): Oktober: Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v21i2.2080

Abstract

The research conducted aims to analyze the impact of public service quality on the level of public satisfaction in Ngamprah District, particularly in the implementation of the District Integrated Administration Service System (PATEN). Using simple linear regression analysis, this study evaluates the relationship between public service quality (X) and public satisfaction (Y). Data was collected from 33 respondents through questionnaires measured using a Likert scale. The analysis results indicate that public service quality has a significant impact on public satisfaction, with a regression parameter value of 0.423 and a significance value of 0.000. The coefficient of determination, or R Square, is valued at 0.771, indicating that 77.1% of the variance in public satisfaction can be explained by the quality of public service. This study concludes that improvements in public service quality are directly associated with increases in public satisfaction. The findings highlight the importance of focusing on service aspects such as timeliness, ease of access, service model variety, accuracy, completeness, courtesy, responsibility, friendliness, and comfort to achieve higher service standards and enhance public trust.
Co-Authors Abidin As, Zaenal Agnessya, Alfira Agus Subagyo Agus Subagyo Aprilia, Bunga asep asep Dadan Kurnia Dari, Widuri Wulan Dewi Kurniasih Dewi, Arlinda Puspa Fauzi, Lukman Munawar Febriansyah Rokhmat, Dicky febriansyah, dicky Fujilestari, Noer Apptika Kurnia, Dadan Kushartono, Toto Mega Oktaviawati Noer Apptika Fujilestari Nurdin, Iing Permana, Danny Raden Arham Nasrulloh Rira Nuradhawati Ristala, Harky Rochaeni, Atik Rohayatin, Titin - Rokhmat, Dicky Febriansyah Septiansyah, Bayu Siddha, Arlan Siti Munawaroh Siti Munawaroh Siti Munawaroh Siti Munawaroh Siti Munawaroh Sonjaya, Mamat Toto Kusharton Toto Kushartono Toto Kushartono Waluyo Zulfikar Wawan Gunawan Wawan Gunawan Widuri Wulandari Widuri Wulandari Widuri Wulandari Widuri Wulandari Widuri Wulandari Wulan Wulandari, Widuri Yovinus Yovinus