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Pelatihan Peningkatan Kualitas Layanan bagi Komunitas UMKM GIK di Kawasan Kota Lama Semarang untuk Mendorong Kepuasan Konsumen Erawati Kartika; Rahmat Budi Santoso; Yohana Tri Widayati; Yani Prihati; Ita Noviana
JURPIKAT Vol 5 No 4 (2024): Vol 5 No 4
Publisher : Politeknik Piksi Ganesha Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37339/jurpikat.v5i4.3111

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kualitas layanan pelaku UMKM di kawasan Kota Lama Semarang melalui pelatihan service excellence. Permasalahan utama yang dihadapi mitra adalah rendahnya pemahaman mengenai kualitas layanan, belum adanya standar operasional pelayanan, serta keterbatasan keterampilan komunikasi dengan pelanggan. Metode yang digunakan adalah pendekatan partisipatif melalui pelatihan, simulasi, studi kasus, dan pendampingan. Hasil kegiatan menunjukkan bahwa lebih dari 85% peserta mengalami peningkatan pemahaman dan keterampilan dalam memberikan layanan kepada pelanggan. Selain itu, terjadi peningkatan kepuasan pelanggan sebesar 20% setelah pelatihan. Kegiatan ini memberikan dampak positif dalam meningkatkan profesionalisme pelaku UMKM serta memperkuat daya saing usaha di sektor ekonomi kreatif.
STRATEGIES TO IMPROVE COMPLIANCE WITH ANNUAL INDIVIDUAL TAXPAYER TAX RETURN (WPOP) REPORTING Ihsan Nasihin; Dian Purwandari; Lilis Lasmini; Erawati Kartika; Hendri Nur Andriansyah
COMPETITIVE Vol 9 No 1 (2025): Competitive Jurnal Akuntansi dan Keuangan
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/competitive.v9i1.12816

Abstract

One of the obligations of taxpayers is to submit an Annual Tax Return (SPT) for both individuals and entities. The number of Taxpayers submitting Annual Tax Returns at the Primary Tax Service Office is still low. The aim of this research is to identify strategies that can be implemented to increase individual taxpayer compliance with their tax obligations, especially the Annual Tax Return. Data collected using interview and observation methods. The population in this research is Individual Taxpayers (WPOP) registered at one of the Pratama KPPs who have not yet or are late in reporting their Annual SPT as well as employees at one of the Pratama KPPs, namely Account Representatives (AR). The data analysis used in this research is data triangulation in order to find relevant results. The research results show that the factors for individual taxpayer non-compliance in reporting annual SPT are taxpayer awareness, use of e-filing applications, and tax socialization media. The strategy that can be carried out by one of the KPP Pratama is to increase compliance with the annual SPT report by conducting socialization about tax obligations, conducting socialization about how to use e-filling, imposing tax sanctions on individual taxpayers who are negligent and do not report taxes, and optimizing the use of technological media in socializing the obligation to report Annual Tax Returns for individual taxpayers. The theoretical and policy implications of the research are that it can provide empirical evidence regarding the factors that cause non-compliance in individual taxpayers' annual SPT reporting and strategies that need to be implemented to increase individual taxpayer compliance in reporting annual SPT