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All Journal Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen Erudio: Journal of Educational Innovation MIX : Jurnal Ilmiah Manajemen Jurnal Manajemen dan Bisnis Indonesia JPM (Jurnal Pemberdayaan Masyarakat) JIA (Jurnal Ilmiah Akuntansi) Pena Justisia: Media Komunikasi dan Kajian Hukum JBMR: Journal of Business and Management Review Jurnal Pengabdian kepada Masyarakat Nusantara International Journal of Business, Law, and Education Devotion: Journal of Research and Community Service International Journal of Social Service and Research Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pemasaran dan Perilaku Konsumen Journal MISSY (Management and Business Strategy) Journal Research of Social Science, Economics, and Management Jurnal Kewirausahaan dan Inovasi Sharia Economic and Management Business Journal (SEMBJ) IECON: International Economics and Business Conference Jurnal Manajemen Maranatha Jurnal Ilmiah Administrasi Publik
Desi Tri Kurniawati
Universitas Brawijaya
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The Role of Location, Product Quality, And Service Quality on Customer Satisfaction in The Culinary Sector Orlendo, Enosa khalfani; kurniawati, Desi Tri
Jurnal Manajemen Pemasaran dan Perilaku Konsumen Vol. 4 No. 2 (2025)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/jmppk.2025.04.2.13

Abstract

Purpose –  This study aims to examine the influence of location, product quality, and service quality on customer satisfaction in the culinary sector.   Design/methodology/approach –  This study employs a quantitative research design using a survey method. Data were collected from 120 respondents and analyzed to test the proposed hypotheses. The significance of each variable was assessed using t-statistics to determine its effect on customer satisfaction.   Findings – The results indicate that location and product quality have a positive and significant effect on customer satisfaction. However, service quality does not have a significant effect on customer satisfaction. These findings suggest that strategic location and high product quality are more critical factors in shaping customer satisfaction in the culinary industry.   Originality/value – This study provides originality by empirically examining the comparative influence of location, product quality, and service quality on customer satisfaction within a culinary context. The findings offer practical insights by revealing that location and product quality are stronger drivers of satisfaction than service quality, guiding restaurants in prioritizing their strategic focus.  
Mapping Innovation Paths: A Systematic Analysis of Innovative Work Behavior in Hospitality Industry Suliati, Ni Nyoman; Noermijati, Noermijati; Sudiro, Achmad; Kurniawati, Desi Tri
Journal MISSY (Management and Business Strategy) Vol 6 No 2 (2025): MISSY
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Wiraraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24929/missy.v6i2.4629

Abstract

The hospitality industry depends on employees’ innovative work behavior (IWB) to remain competitive, yet prior studies offer fragmented insights into its drivers, dimensions, benefits, and challenges. This study conducts a systematic review of 64 articles (2019–2024) from Scopus and Web of Science using the PRISMA approach. Results show that organizational support, creativity, leadership styles, knowledge sharing, and motivation foster IWB in hotels, with dimensions covering idea generation, promotion, development, and implementation. IWB enhances performance, customer satisfaction, and competitiveness but faces challenges such as limited resources, leadership constraints, and high turnover. This study integrates recent evidence to provide a comprehensive understanding of IWB and practical implications for managers, policymakers, and researchers.
Pelatihan Perilaku Organisasional Untuk Meningkatkan Kualitas Pembelajaran Bagi Guru Sekolah Menengah Kejuruan Yadika Bangil Noermijati; Desi Tri Kurniawati; Annisa Aulia Zahra
Jurnal Pemberdayaan Masyarakat Vol 10 No 2 (2025): November
Publisher : Direktorat Penelitian dan Pengabdian kepada Masyarakat (DPPM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21067/jpm.v10i2.12660

Abstract

Organizational behavior training constitutes one of the pivotal approaches in enhancing the quality of learning for Vocational High School (SMK) teachers. The primary issue identified was the insufficient understanding among teachers regarding the significance of organizational behavior in creating an effective learning environment. Through this training, teachers are equipped to comprehend group dynamics, effective communication, and leadership that can influence the classroom learning atmosphere. Consequently, organizational behavior training for SMK teachers represents a crucial step in efforts to improve learning quality. This training aims to enhance teachers' organizational behavioral competencies, thereby improving learning quality. This Community Service activity for 2025 is designed to enhance organizational behavior understanding among teachers at SMK Yadika Bangil Pasuruan, enabling material delivery to be conducted in a more structured manner and relevant to industrial needs. The implementation methodology in this Community Service activity comprises material presentation methods and practical/mentoring approaches. The outcomes of this service include enhanced teacher capacity in making appropriate learning decisions based on student needs, as well as promoting the creation of more effective, contextual teaching and learning processes oriented toward the work readiness of SMK Yadika Bangil graduates. Consequently, an improvement in learning quality within the vocational school environment is anticipated.
Determinasi kepuasan kerja dengan work engagement sebagai variabel mediasi Desi Tri Kurniawati; Ni Nyoman Suliati
Jurnal Manajemen Maranatha Vol 24 No 2 (2025): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v24i2.11580

Abstract

This study examined the influence of quality work of life, employee empowerment, and career development on job satisfaction and the mediating function of work engagement in the relationship between quality work of life, employee empowerment, and career development on job satisfaction. The population of this study was all employees of PT Penamas Nusaprima located in Malang City, totaling 215 employees, and based on the Slovin formula used, the sample in this study was 140 employees. The research method used is quantitative with an explanatory research approach using partial least squares-structural equation modeling (PLS-SEM) analysis techniques. The bootstrapping technique tests the hypothesis after the validity and reliability tests are carried out using an algorithmic approach. The results showed that quality work of life, employee empowerment, and career development, each have a positive and significant effect on job satisfaction, and it was found that work engagement acts as a partial mediator in the relationship between career development, employee empowerment, and quality work of life on job satisfaction.
Kepemimpinan transformasional, kualitas kehidupan kerja, dan organizational citizenship behavior: Motivasi kerja sebagai mediasi Desi Tri Kurniawati; Meily Margaretha
Jurnal Manajemen Maranatha Vol 24 No 1 (2024): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v24i1.10034

Abstract

This research aimed to investigate the direct and indirect impact of transformational leadership and quality of work life on organizational citizenship behavior OCB, with work motivation as a mediator. An explanatory method was adopted to examine the relationship between antecedent, mediator, and consequences, with seven hypotheses being tested. A total of 216 employees from the St. Regis Hotel in Bali were selected as the participants using a simple random sampling. Data were analyzed using SEM-PLS, which included conducting validity and reliability tests through algorithm methods, followed by hypothesis testing using bootstrapping. The results of the analysis showed that transformational leadership directly impacted OCB. When work motivation acts as a mediator, transformational leadership significantly affects OCB. While QWL did not directly affect increasing OCB, its relationship with OCB became significant when work motivation was introduced as a mediator.
Employee Performance: The Role Of Work Experience, Motivation, And Work Engagement Asri Endang Kuswandari; Desi Tri Kurniawati; Ana Sofia Aryati
Sharia Economic and Management Business Journal (SEMBJ) Vol. 7 No. 1 (2026): Sharia Economic and Management Business
Publisher : Yayasan Darussalam Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62159/sembj.v7i1.2320

Abstract

Background This study investigates the role of work engagement as a mediating mechanism in the relationship between work experience, work motivation, and employee performance within the context of energy transition at PT Paiton Operation and Maintenance Indonesia. Grounded in the Job Demands–Resources (JD-R) framework, the study emphasizes that individual resources such as experience and motivation can enhance employee performance through the development of positive psychological engagement. Method This research employed an explanatory quantitative approach. Data were collected from 423 employees of PT Paiton Operation and Maintenance Indonesia using structured questionnaires. The analysis was conducted using Partial Least Squares–Structural Equation Modeling (PLS-SEM) to examine the direct and mediating relationships among work experience, work motivation, work engagement, and employee performance. Results The findings reveal that work experience and work motivation have significant positive effects on both work engagement and employee performance. In addition, work engagement significantly enhances employee performance and partially mediates the relationships between work experience, work motivation, and performance. These results demonstrate that employees with greater experience and stronger motivation are more likely to develop higher engagement, which subsequently improves performance outcomes. Conclusion This study extends the Job Demands–Resources (JD-R) framework by confirming that employee performance is influenced not only by individual resources but also by the extent to which these resources are transformed into positive psychological states through work engagement. The findings underscore the strategic importance of fostering employee engagement to sustain performance in high-risk and energy transition organizational environments.
Enhancing Innovative Work Behavior in the Public Sector Through Transformational Leadership: The Mediating Roles of Person–Organization Fit and Psychological Empowerment Wijaya, Prakuta; Noermijati; Tri Kurniawati, Desi
Jurnal Ilmiah Administrasi Publik Vol. 12 No. 2 (2026): Jurnal Ilmiah Administrasi Publik (JIAP)
Publisher : Badan Penerbitan Jurnal (BPJ) FIA-UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jiap.2026.012.02.3

Abstract

This study aims to analyze the influence of transformational leadership on innovative work behavior with person–organization fit and psychological empowerment as mediating variables among employees of the Malang Immigration Office. This research employs a quantitative approach using Partial Least Squares-Structural Equation Modeling (PLS-SEM) and involves 132 respondents through questionnaire distribution. The results indicate that transformational leadership has a positive and significant effect on innovative work behavior, person–organization fit, and psychological empowerment. In addition, person–organization fit and psychological empowerment also have a positive and significant effect on innovative work behavior. Both variables are proven to partially mediate the relationship between transformational leadership and innovative work behavior. These findings emphasize the importance of leadership that aligns individual values with organizational values and creates a psychologically empowering work environment to encourage innovation in the public sector. 
How Organizational Support Shapes Whistleblowing Intention: The Mediating Role of Attitude Toward Whistleblowing Bimo Satrio Wicaksono; Nanang Suryadi; Desi Tri Kurniawati
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 25 No. 1 (2026): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v25i1.7576

Abstract

Whistleblowing is a vital mechanism for strengthening internal control and corporate governance, particularly in the banking sector, which is highly exposed to fraud risks. However, employees’ willingness to report wrongdoing is often constrained by perceived personal risks and uncertainty regarding organizational support. This study examines the effect of perceived organizational support on whistleblowing intention, both directly and indirectly through attitude toward whistleblowing as a mediating variable. Using an explanatory quantitative approach, data were collected from employees of a commercial bank branch in Indonesia and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that perceived organizational support has a positive and significant effect on whistleblowing intention. In addition, perceived organizational support positively influences employees’ attitudes toward whistleblowing, which in turn significantly enhances whistleblowing intentions. The mediation analysis confirms that attitude toward whistleblowing partially mediates the relationship between perceived organizational support and whistleblowing intention. These findings suggest that organizational support plays a crucial role not only as a protective mechanism but also as a psychological driver that shapes employees’ ethical attitudes and reporting intentions. This study contributes to the whistleblowing literature by integrating Organizational Support Theory and the Theory of Planned Behavior and provides practical insights for strengthening whistleblowing systems and ethical governance in the commercial banking sector. Keywords: perceived organizational support, attitude toward whistleblowing, whistleblowing intention, commercial bank.
Co-Authors Achmad Sudiro Ahmad Sidiq Yudistira Al Kautsar, Muhammad Hanief Ana Sofia Aryati Andarwati Andarwati Andarwati Andarwati Annisa Aulia Zahra Armanu Armanu Arti, Miladani Binti Asri Endang Kuswandari Astrid Puspaningrum Astrid Puspaningrum Aulia Fuad Rahman Bimo Satrio Wicaksono Budianto, Firman Damayanti, Yuanita Dwi Deannova, Haiqal Harvany Desi Anggraini Dewi, Ayu Aryista Didied Poernawan Affandy Elmawalida Fakhrunnisa Estetia, Diva Fedora F, Muhammad Fajar, Muhammad Luthfan Fakhrunnisa, Elmawalida Farhiya, Daniyatul Hantoro, Yanis Chrisna Hardi, Andhimas Bayu Rezky Ida Yulianti Imani, Amalia Rahma Isma Adila Juwariyanto, Rafli Martiansyah Kholilah Kholilah Libbaskara, Wahyu Putra Lysandra, Cindy Letitia Mahendra, Deny Masyhuri Masyhuri Maularahmah, Syafika Meily Margaretha Mintarti Rahayu Nanang Suryadi Noermijati Noermijati Noermijati, Noermijati Nurdzakin, Muhammad Nurul Inayah Orlendo, Enosa khalfani Pradana, Azizul Arundina Pudjihardjo, H. M. Putra, Fendy Indrawanto Qolby, Muhammad Rohid Radityo Handrito Radityo Handrito, Radityo Rahmadani, Nadya Jasmine Rahmatina, Dita Pradela Remetwa, Alberto Viyandika Risca Fitri Ayuni Sakti, Oktaviana Puteri Saniyah, Salsabillah Putri Sigit Pramono Soebekti, Mercyane Sri Palupi Prabandari Suliati, Ni Nyoman Susan Sabrina Sitaniapessy Syaikani, Nanda Lutfi Taffian, Markus Yussar Taufiq Ismail Try Noviyanti Wijaya, Prakuta Wirawan Dony Dahana Yaakop, Azizul Yadi Zahroh, Rafiqa Choridatuz